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Lisez les avis des autres

Noté 5 sur 5 étoiles

The company did an outstanding job to meet and exceed my expectations. They first started out by calling me and confirming that I made this order and that it was not some type of fraud. Then they fo... Voir plus

Noté 5 sur 5 étoiles

If I could give 100 stars, I would..Jeanette Vargas was the representative that took care of me. She is a true professional what she does now only at supplying the knee that I had but they care that s... Voir plus

Noté 5 sur 5 étoiles

Ordered an 11 function facial machine. Confirmed order on a Saturday and received the machine on following Tuesday. I am located in Missouri and, best that I can tell, shipment originated in Souther... Voir plus

Noté 5 sur 5 étoiles

I purchased so many spa equipments from this company. Their quality of the products are always great, the prices are very reasonable and cheaper than any where else and their customer service team is... Voir plus

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4,6

Excellent

TrustScore 4.5 sur 5

149 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,6

Tous les avis

(149)

1 avis reçu au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Adjustable stool for Reiki

I love this chair, great value. I will be ordering a second one and I will not hesitate to order from this site. I had a question about the stool and I texted them a message and a real person called me to answer my question, you don't find customer service like this very often.

11 juillet 2014
Avis spontané
Noté 2 sur 5 étoiles

Frustrated with the customer service.

I have ordered a facial steamer, towel warmer and a mag lamp from spa and equipment. I am very happy with all three. As for my last experience I am very reluctant to order from spa and equipment again.
I ordered my mag lamp, received it quickly which I thought was awesome. I opened the box and went over the directions and what parts it had. According to the parts list I was missing a part. And one of the screws was not fitting into the base. I called and was told that they always double check their shipments so that there couldn't be a part missing. After arguing about that, I asked to do an exchange and was told I'd have to pay a 15% restocking fee and more shipping. I totally disagree with that. I felt the staff was condescending when speaking with me. I was pretty angry on the phone.
I then decided to reopen the box and go thru it again. My husband came down to my shop to help me. We discovered that all my parts were there but that they had sent me the wrong directions and parts list. Very frustrating. As for the screw that didn't fit my husband mickey moused it enough to fit, rather than exchange it and pay a restocking fee and more shipping.
I'm sorry but I'm not sure I will be ordering again.

9 juillet 2014
Avis spontané
Logo de Spa and Equipment

Réponse de Spa and Equipment

Dear Jeanie Taylor, Sorry to hear your problem please call me at 1.800.418.0830 ext:101 so i can assist you with any other needs, please help us to improve our service, best regards Andrew Hart

Noté 4 sur 5 étoiles

So far so good!!

Bought a new Cleo pedicure chair.. Excited when I got it.. Started hooking everything up and realized it didn't have a drain pump on it!!!.. Make sure you order a drain pump unless you have a drain in the ground.. Other than that everything was good.. Love the chair!!

8 juillet 2014
Avis spontané
Noté 5 sur 5 étoiles

I was very happy with our product!

I was extremely happy with our product. I was especially pleased with the service after the sale. I had some questions and spoke with Ed. He answered all of my questions and was very pleasant.

26 juin 2014
Avis spontané
Noté 5 sur 5 étoiles

I had a flawless experience

I needed a replacement part in a hurry. I was given highly competent, professional, and courteous assistance. Also, I was delighted the package arrived a day earlier than promised!

24 juin 2014
Avis spontané
Noté 5 sur 5 étoiles

i love it

I love my new facial machine. I also purchased one for my mother for mothers dayWell worth the price Thank you

21 juin 2014
Avis spontané
Noté 5 sur 5 étoiles

Awesome!!

Fast and easy! And out of stock up graded! Very greatful!!! Didn't have to wait long!! Just fabulous!! Thank you!

18 juin 2014
Avis spontané
Noté 2 sur 5 étoiles

It's OKAY

I've had this chair for 3 days and the back bolts are already loose. I'm very disappointed and not sure what to do. I've tightened them up and they still get loose. This was not a cheap chair. . :(

10 juin 2014
Avis spontané
Logo de Spa and Equipment

Réponse de Spa and Equipment

Dear Ashly please call us at 1.800.418.0830 so we can help you regarding tightening the back, we want your %100 satisfaction.

Noté 5 sur 5 étoiles

Great customer service!

Super super helpful customer service agents dealing with a large order and a product that is on backorder that will ship later than the rest. This company was so easy to work with, very efficient, got back to me when they promised they would. I could not be happier.
I know the products I ordered will be fantastic. I ordered 4 Spa Procedure beds and 4 towel warmers from them. I'm sure I'll be back to order more based on this transaction.

27 mai 2014
Avis spontané
Noté 3 sur 5 étoiles

Not worth the expense and bother.

When I ordered my beauty stool the picture showed a ring around the bottom. I was looking for this feature. What I rec'd doesn't have this. I called and was told that stool is no longer available even though the catalog has it listed. I will not pay the restocking fee and postage to return this item, therefore, I'll keep it and be done with it, but never be completely happy either.

25 mai 2014
Avis spontané
Logo de Spa and Equipment

Réponse de Spa and Equipment

Dear Sheryl, i am so sorry to hear that but i have been looking at the pictures and they don't have round metal around the base did you check on our website or maybe somewhere else?
BEst Regards,
Andrew Hart

Noté 5 sur 5 étoiles

EXCELLENT!!!

The delivery was on time and very nice and my equipment was excellent I am very happy with the entire process from my sale man Edmond to the delivery man thanks for having excellent customer service.

23 mai 2014
Avis spontané
Noté 4 sur 5 étoiles

I've ordered from them a few times and I'll continue to do so again.

I ordered from another company out of Sacramento and they didn't stand behind their cheap, made in China products. An employee at that Sacramento company used my credit card info to order pizza and had it delivered to their home. Lol
Decided it was time to find a new company so I used spa and equipment that I found on the internet. I've ordered a few times and only had a problem with one thing but they fixed it immediately. Ed went above and beyond to satisfy this customer. I will continue to do business with this company because of him!!!

20 mai 2014
Avis spontané

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