I had a great experience with Spacer. The whole process was smooth, easy, and hassle-free from start to finish. A special thank you to Sarah for her outstanding customer service. She was professi... Voir plus
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There’s no way to communicate with hosts before booking and paying for the space! I last used Spacer a few years back and found it pretty good, opposite of my most recent experience! I contacted suppo... Voir plus
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All through our two year contract with a couple of different clients with Spacer and Parkhound in the CBD of Sydney Sarah and other team members always made sure my questions were answered. Even if... Voir plus
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Spacer hooked me up with a great parking space in Surfers. I really appreciate the suitable location and price!
L'entreprise a répondu
À propos de l'entreprise
- Garde-meubles en libre-service
- Site d'entreposage des véhicules
- Gardiennage et hivernage de bateaux
- Entrepôt pour camping-cars
- Entrepôt
À propos de Spacer.com.au
Écrit par l'entreprise
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Coordonnées de contact
6 Middlemiss St, 2061, Milsons Point, Australie
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4,5
Excellent
631 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good service and great customer…
Very good service and great customer support, Sarah was helpful and efficient.
1 avril 2026
Avis spontané
Réponse de Spacer.com.au
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our service and that Sarah was able to assist you efficiently. We’ll be sure to share your feedback with her and the team—it means a lot to us.
Constant reach out and even just a…
Constant reach out and even just a quick email they would respond within 2-3 days
28 mars 2026
Avis spontané
Réponse de Spacer.com.au
Thank you for sharing your experience. We’re glad to know that our team was able to respond to your emails consistently within 2–3 days. Your feedback motivates us to continue providing timely and reliable support.
Debited for a product that was not even available
A phone call would be good as I’ve now sent 6 emails about a fake contract, debited money from our account for a garage that was never available. Even the guy renting the garage out is trying to get hold of you to find out why it’s even advertised on your platform as he advertised it on parkhound. I’ve now got a contract that there’s no service for, you can take my money each month and there’s no instructions as to how to cancel what wasn’t yours to cotnrextnout in the first place
25 mars 2026
Réponse de Spacer.com.au
We apologize for any inconvenience this has caused. Upon review, the space owner had enrolled his listing in AutoConfirm and failed to switch it off. Since space owners are responsible for updating their listings, this was beyond our control. We are also conducting internal reviews to help prevent similar issues in the future.
We immediately canceled the booking after receiving notice from the space owner and attempted to process your refund. However, your bank flagged the nominated credit card as stolen. We have sent you a direct email with the details, and our Finance Team is conducting further investigation in line with the stolen card tagging.
We will continue to provide updates through the email address linked to your Spacer account.
Efficient
Efficient, great, clear communication. Always checking thigns from both parties before proceeding with anything.
24 mars 2026
Avis spontané
Réponse de Spacer.com.au
Thank you so much for your kind words! We’re delighted to hear that you found our communication clear and efficient. Ensuring both parties are aligned before moving forward is very important to us, and it’s great to know that this approach made a positive difference for you. We truly appreciate your feedback and look forward to assisting you again.
Didn’t know about this service really…
Didn’t know about this service really solved a problem for me
22 mars 2026
Réponse de Spacer.com.au
Thank you for sharing your feedback! We’re glad to hear that discovering our service helped solve a problem for you. It’s wonderful to know we could make things easier, and we look forward to supporting you again whenever you need us.
Very prompt reply to my concern and…
Very prompt reply to my concern and when we had sorted the issue the communication continued to make sure I was happy with the outcome. Great customer service!!
17 mars 2026
Avis spontané
Réponse de Spacer.com.au
Thank you so much for your kind words! We’re glad we could respond promptly to your concern and continue communicating until everything was resolved to your satisfaction. It’s wonderful to know you’re happy with the outcome, and we truly appreciate your recognition of our customer service.
Sarah is so responsible in her job
Sarah is so responsible in her job. I am happy working with this company.
6 mars 2026
Avis spontané
Réponse de Spacer.com.au
Thank you for your kind words. We’re delighted to hear that Sarah’s dedication and responsibility made such a positive impact on your experience. It’s wonderful to know you’re happy working with our company, and we’ll be sure to share your feedback with Sarah—it will mean a lot to her.
Outstanding Customer Support from Sarah
I had a really disappointing experience with a car spot host and needed to cancel my booking. Sarah from Spacer was absolutely fantastic in helping resolve the issue. She responded quickly, was incredibly understanding, and made the cancellation process smooth and stress-free. Her support really turned a frustrating situation into a positive experience. Thank you, Sarah, for going above and beyond to help!
12 mars 2026
Avis spontané
Réponse de Spacer.com.au
Thank you for taking the time to share your experience. We’re delighted to hear that Sarah was able to provide outstanding support and turn a frustrating situation into a positive one. Responsiveness, understanding, and efficiency are qualities we value highly, and we’re glad Sarah demonstrated them in assisting you.
We’ll be sure to share your kind words with her—it’s always encouraging for our team to know their efforts make a real difference.
Sarah is very responsive and efficient…
Sarah is very responsive and efficient customer service.
12 mars 2026
Avis spontané
Réponse de Spacer.com.au
Thank you for your kind words. We’re glad to hear that you found Sarah’s customer service responsive and efficient. We’ll be sure to share your feedback with her—it’s always encouraging for our team to know their efforts make a difference.
Simple quick and professional
6 mars 2026
Réponse de Spacer.com.au
Thank you for your kind words. We’re glad to know you found our service simple, quick, and professional. Your feedback is greatly appreciated and motivates us to continue providing a reliable and seamless experience.
I had a great experience with Spacer
I had a great experience with Spacer’s customer support, especially Sarah from the Customer Success team.
I accidentally forgot to apply the vouchers that were issued for my first booking, and Sarah was incredibly helpful in resolving the situation. She quickly arranged the discounts across my first few billing cycles and clearly explained how everything would be applied.
What stood out the most was how friendly, responsive, and proactive she was throughout the process. It’s always reassuring when customer support genuinely takes the time to help and make things right.
Thanks again Sarah for the excellent service! really appreciated!
9 mars 2026
Avis spontané
Réponse de Spacer.com.au
Thank you so much for sharing your experience with Spacer’s customer support. We’re delighted to hear that Sarah was able to assist you so effectively and that her responsiveness and proactive approach stood out.
We’ll be sure to pass along your kind words to Sarah and the Customer Success team—it means a lot to know their efforts made a positive difference for you.
We truly appreciate your feedback and look forward to continuing to support you.
Réponse de Spacer.com.au
Thank you for sharing your experience! We're glad to hear you had an excellent time with Spacer and appreciated the quick response.
Réponse de Spacer.com.au
Thank you for sharing your experience with us. We’re glad to hear that you had a good experience, and we truly appreciate you taking the time to let us know.
Your feedback encourages us to continue providing the best possible service, and we look forward to assisting you again in the future.
Great customer support from Spacer
Great customer support from Spacer. Sarah helped out with an issue I had with a particular car park booking but they were prompt and courteous and resolved the problem. Great car park booking site.
8 mars 2026
Avis spontané
Réponse de Spacer.com.au
Thank you so much for sharing your feedback. We’re delighted to hear that Sarah was able to assist you promptly and courteously with your car park booking issue. Providing quick and effective support is always our priority, and it’s wonderful to know that your experience reflected that.
We truly appreciate your recommendation and are glad you find Spacer to be a great booking site. Your feedback motivates us to continue delivering excellent service.
I had an issue relating to a Booking
I had an issue and asked for assistance, I received a very quick response saying my issue was being followed up. I then got an update on progress. I then very quickly after got a response resolving my issue. I could not ever expect better Customer Service than this. Sarah Spacer did a marvellous job. Highly Recommended. Cheers Bob
7 mars 2026
Avis spontané
Réponse de Spacer.com.au
Thank you very much for taking the time to share your experience. We’re thrilled to hear that your booking issue was resolved quickly and that you received timely updates throughout the process.
It’s especially gratifying to know that Sarah Spacer provided service that exceeded your expectations. We’ll be sure to share your kind words with her—recognition like this means a lot to our team.
Sarah was very quick to respond and…
Sarah was very quick to respond and solved the issue without delay.
6 mars 2026
Avis spontané
Réponse de Spacer.com.au
Thank you so much for sharing your experience with us. We’re delighted to hear that Sarah was able to respond quickly and resolve your issue without delay. Providing efficient and effective support is always our goal, and it’s wonderful to know that Sarah delivered exactly that.
We truly appreciate your feedback and look forward to continuing to serve you.
Spacer's Services: Smooth and Reassuring, Clarisse is a Star!
Spacer, especially Clarisse, are very responsive and seem to get anything done that is requested of them, in a very quick timeframe. My carpark tenant and I have had a smooth first experience. Clarisse is always friendly and helpful which puts my mind at ease.
5 mars 2026
Avis spontané
Réponse de Spacer.com.au
We’re so pleased to hear that your first experience with Spacer has been smooth and reassuring. It’s wonderful to know that Clarisse’s responsiveness and friendly support made such a positive impact for both you and your tenant. We’ll be sure to share your feedback with her—she truly is a star!
Extremely Frustrating Experience – False Availability and No Customer Support
I’m beyond frustrated with this experience.
The renter provided false availability information. I booked the parking space, entered my details, and made the payment. The listing showed the space as available for the dates I selected. It got through pending before my payment went through, but the bloody renter confirmed it without consulting with me first so now my payment went through stuck with a hassle of trying to get my money back! 169 for the parking and 150 for the bond! Thats 319 bucks awaiting to get back to mee!!
According to the process, the renter was supposed to communicate with me before confirming the booking. Instead, the renter confirmed the booking without checking with me first, only to later tell me that the parking space is not actually available for another 3–5 days. This completely contradicts the availability shown on the listing.
Because of this mistake, I had to contact Spacer to resolve the issue and request a refund. Unfortunately, their customer support has been extremely difficult to reach. I’ve been calling repeatedly for the past two days, sometimes for hours, and the phone line constantly says they are unavailable or assisting other customers. Emails also take a very long time to receive a response.
For a service that advertises “no hassle guaranteed”, this has been anything but hassle-free.
At this point, I just want my payment and bond refunded immediately. The entire process has been very disappointing and the customer service experience has been extremely poor.
4 mars 2026
Avis spontané
Réponse de Spacer.com.au
We are sorry for the difficulties you experienced with this booking and understand how disappointing this has been.
Your booking has been cancelled and a full refund of $319 (covering the $169 parking fee and $150 bond) has been processed. You will receive a separate email confirming the cancellation and refund. Depending on your bank, the funds should appear in your account within 2–3 business days.
Spacer.com.au apologizes for the inconvenience and the trouble you had in reaching support. Your feedback is important, and the team is reviewing this case to improve communication and processes.
Thank you for bringing this to our attention, and again, we apologize for the hassle caused.
Got immediate assistance
2 mars 2026
Avis spontané
Réponse de Spacer.com.au
Thank you for your feedback! We're glad you received immediate assistance.
Sarah has been amazing help.
Sarah has been amazing help.
She's very prompt and solves your issues quickly.
26 février 2026
Avis spontané
Réponse de Spacer.com.au
Thank you so much for sharing your kind words. We’re delighted to hear that Sarah has been such a great help to you. Her promptness and ability to resolve issues quickly are qualities we truly value, and it’s wonderful to know they made a positive difference in your experience.
We’ll be sure to pass along your appreciation to Sarah—it will mean a lot to her.
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