I had a great experience with Spacer. The whole process was smooth, easy, and hassle-free from start to finish. A special thank you to Sarah for her outstanding customer service. She was professi... Voir plus
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Lisez les avis des autres
There’s no way to communicate with hosts before booking and paying for the space! I last used Spacer a few years back and found it pretty good, opposite of my most recent experience! I contacted suppo... Voir plus
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All through our two year contract with a couple of different clients with Spacer and Parkhound in the CBD of Sydney Sarah and other team members always made sure my questions were answered. Even if... Voir plus
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Spacer hooked me up with a great parking space in Surfers. I really appreciate the suitable location and price!
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À propos de l'entreprise
- Garde-meubles en libre-service
- Site d'entreposage des véhicules
- Gardiennage et hivernage de bateaux
- Entrepôt pour camping-cars
- Entrepôt
À propos de Spacer.com.au
Écrit par l'entreprise
Spacer.com.au is Australia’s Premier Peer-to-Peer Marketplace for Self Storage, linking Hosts (people WITH space) with Renters (people WHO NEED space).
Founded in 2015, the business provides an efficient and more cost effective self-storage solution for your boat, car, caravan, furniture and household goods, in a secure environment for all users. Spacer is proud to be a part of the growing sharing economy.
Money Back Guarantee
A little peace of mind
If you make a booking through Spacer, you are protected by our money back guarantee. For all our valued Spacer Renters, you will be reimbursed in full if:
- The issue is raised within 24 hours of the booking confirmation, and
- The space is unavailable at the date and time of your agreement, or
- There is a significant error in address or description of space, or
- Your vehicle cannot fit in the space
Please note:
- Removalist fees, alternative parking or transport costs, towing charges and any fines are not included as part of the money back guarantee
- Issues not included above, including change of mind, are not covered by our money back guarantee
- Your issue will be confirmed with the Host
Coordonnées de contact
6 Middlemiss St, 2061, Milsons Point, Australie
- 1300 500 538
- support@spacer.com.au
- spacer.com.au
4,5
Excellent
631 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Booking issue
Sarah at Spacer was very helpful and resolved the issue, namely that the owner of the space I wished to rent failed to provide access to the space, so I had to cancel the booking which Sarah attended to politely and efficiently and refunded my payment.
26 mai 2026
Avis spontané
Réponse de Spacer.com.au
Thank you for sharing your experience with Sarah. We’re delighted to hear that she was able to assist you promptly and professionally when the space owner failed to provide access. We understand how frustrating that situation must have been, and we’re glad Sarah handled the cancellation and refund efficiently while keeping communication polite and clear.
Your feedback means a lot to us, and we’ll make sure Sarah is recognized for her excellent support. Providing reliable service and ensuring smooth resolution of issues is our priority, and it’s wonderful to know Sarah delivered exactly that.
Sarah was absolutely amazing in…
Sarah from Spacer was absolutely amazing in communiction skills, speed in communicating and pleasantness on the phone. She really helped me out of a situation where another company Parkhound cancelled my booking hours before arrival. Thank you Sarah :)
26 mai 2026
Réponse de Spacer.com.au
Thank you so much for sharing your experience with Sarah. We’re delighted to hear that her communication skills, responsiveness, and pleasant manner made such a positive impact during a stressful situation. Your feedback means a lot to us, and we’ll be sure to recognize Sarah for her outstanding support.
We’re glad she was able to assist you quickly and effectively, and we appreciate you taking the time to highlight her efforts. Providing reliable service and genuine care is what we strive for, and it’s wonderful to know Sarah delivered exactly that.
Thank you again for your kind words and for choosing Parkhound. We look forward to continuing to support you with excellent service.
Excellent customer service and support
As a renter, I used Spacer to park my car from 2018 until now (May 2026). I never experienced any issues during this time until my Host texted me and asked me to vacate their car space on two separate occasions without taking into consideration the 30 cancellation notice period - at which point, Clarisse at Spacer came to my rescue! When I expressed concern about my car remaining in a space when the Host clearly wanted me out, Clarisse was fantastic to deal with and also assisted me with receiving my bond for the remote control after I returned it to the Host on the day I vacated and received a delay from them to confirm that I had done this. I have since found another car space advertised through Parkhound and look forward to continuing my loyalty through their sister company going forward!
18 mai 2026
Avis spontané
Réponse de Spacer.com.au
Thank you for sharing your experience with us! We’re delighted to hear that you’ve found Spacer reliable and convenient over the years, and we’re especially glad Clarisse was able to support you during a challenging situation with your host. It’s wonderful to know her assistance made the process smoother, including helping with your bond refund. We truly appreciate your loyalty and are pleased you’ve found another space through Parkhound, our sister company. We look forward to continuing to support you with your parking needs.
I have used Spacer many times and it’s great
I have used Spacer many times and have found it to be easy and convenient. I know that if there are any issues that I can email the Spacer team. Clarisse at Spacer was so polite and helpful in sorting out my booking issues.
27 avril 2026
Avis spontané
Réponse de Spacer.com.au
Thank you for your wonderful feedback! We’re delighted to hear that you’ve found Spacer easy and convenient to use many times. We’re also thrilled that Clarisse was able to assist you politely and helpfully with your booking issues. Your kind words mean a lot to us, and we look forward to continuing to support you with your future bookings.
Place was double booked so it was on me…
Place was double booked so it was on me to cancel. Trying to call support for so long but nobody answers. Starting to feel like a scam.
Edit: Can confirm they processed their refund. Not a scam, just very poor customer support availability. Hopefully they do something to fix it.
21 mai 2026
Réponse de Spacer.com.au
Thank you for reaching out and sharing your concerns. I sincerely apologize for the inconvenience caused by the double booking and the difficulty you experienced in contacting support. Please be assured that this issue has already been resolved — your booking was cancelled and a full refund has been processed.
Spacer is committed to providing reliable service, and we regret that this situation made you feel uncertain. We value your trust and hope to restore your confidence by ensuring smoother support moving forward.
Clarisse from Spacer was amazing help…
Clarisse from Spacer was amazing help throughout my experience, highly reccommend Spacer and the team.
21 mai 2026
Avis spontané
Réponse de Spacer.com.au
Thank you for your kind words! We’re thrilled to hear that Clarisse provided such excellent support throughout your experience. Your recommendation means a lot to us, and we’ll be sure to share your feedback with Clarisse and the team. We look forward to assisting you again in the future.
I’m not very handy with websites but…
I’m not very handy with websites but the lady I spoke to over the phone was extremely patient and courteous. I couldn’t have managed the booking without her help. Thank you!
20 mai 2026
Réponse de Spacer.com.au
Thank you for sharing your experience! We’re delighted to hear that our team member was able to assist you with patience and courtesy. We’re glad the support made your booking process easier, and we truly appreciate your kind words. We look forward to helping you again in the future.
Great service
Clarisse was very helpful and the whole process with Spacer was very easy. Would recommend!
11 mai 2026
Avis spontané
Réponse de Spacer.com.au
Thank you for your kind words and for sharing your positive experience with Spacer. We’re thrilled to hear that Clarisse was able to assist you and make the process easy. Your recommendation means a lot to us.
We’ll be sure to share your feedback with Clarisse and the team. If you ever need further assistance, we’re always here to help.
I had a great experience with Spacer
I had a great experience with Spacer. I booked a space that's unavailable and it was resolved quickly online with the refund process.
13 mai 2026
Avis spontané
Réponse de Spacer.com.au
Thank you for sharing your feedback with us. We’re delighted to hear that you had a great experience with Spacer and that the issue with the unavailable space was resolved quickly through our online refund process.
Your positive experience means a lot to us, and we’re glad we could assist you promptly. If you need any further support or have additional feedback, please don’t hesitate to reach out.
Customer Service
Thank you for following up so quickly Clarisse, your prompt service today has been much appreciated.
3 mai 2026
Avis spontané
Réponse de Spacer.com.au
We’re delighted to hear that Clarisse was able to assist you so promptly and that her follow-up made a positive difference to your experience. Your appreciation means a lot to us, and we’ll be sure to share your kind words with her.
Providing quick and reliable support is something we take pride in, and it’s wonderful to know that Clarisse’s efforts were valued. If you need any further assistance, please don’t hesitate to reach out — we’re always here to help.
Sarah was onto it very sweet kind and…
Sarah was onto it very sweet kind and understanding explain to me what i needed to do and made sure i understood what a great lady can't get any better
30 avril 2026
Avis spontané
Réponse de Spacer.com.au
“Thank you so much for your kind words! We’re thrilled to hear that Sarah provided such sweet, kind, and understanding support, making sure everything was explained clearly and stress-free. We’ll be sure to share your appreciation with her—she’ll be delighted to know she made such a positive impact. We look forward to assisting you again anytime!”
Réponse de Spacer.com.au
We completely understand your concern. Please be assured this matter has already been resolved, and your refund has been processed. The funds should post to your account within 3–5 business days. Thank you for your patience and understanding.
Helpful app and thanks to Clarisse for…
Helpful app and thanks to Clarisse for their help with my request!
17 avril 2026
Avis spontané
Réponse de Spacer.com.au
Thank you for your kind feedback! We’re glad to hear you find the app helpful and that Clarisse was able to assist you with your request. We’ll make sure to share your appreciation with her—it means a lot to our team.
Clarisse is FANTASTIC!!!
Clarisse was very helpful very responsive and actioned my request very fast! She is FANTASTIC!
16 avril 2026
Avis spontané
Réponse de Spacer.com.au
Thank you so much for sharing your experience! We’re thrilled to hear that Clarisse was able to assist you quickly and effectively. We’ll be sure to pass along your kind words to her—it means a lot to our team to know we’re making a positive impact.
Easy Process
16 avril 2026
Réponse de Spacer.com.au
Thank you for sharing your experience! We’re glad to hear that the process was easy for you. Your feedback means a lot to us and motivates our team to keep things simple and seamless.
Réponse de Spacer.com.au
Thank you so much for your kind words! We’re delighted to hear that you had a positive experience with our customer service. We truly appreciate your recognition of Sarah’s efforts—she is indeed very responsible and dedicated to helping our customers.
Your feedback means a lot to us and motivates our team to continue providing excellent service.
Cant even cancel the booking
12 avril 2026
Réponse de Spacer.com.au
We’re sorry to hear you’re having trouble canceling your booking—I understand how frustrating that must be.
Thank you for bringing this to our attention. We’ll review your booking and make sure it’s resolved promptly.
Réponse de Spacer.com.au
Thank you for your kind words! We’re glad you found our service good and friendly. Your feedback means a lot, and we look forward to assisting you again.
Réponse de Spacer.com.au
Thank you so much for your kind words! We’re delighted to know you had a great experience. Your feedback means a lot to us, and we look forward to serving you again.
No car park available but they still charged me
I rented the car park from spacer only to find out the car park had already been rented. Space took money out of my account and although they’ve offered a refund I do not feel like I can offer them a good review based on the fact I pay for something I didn’t get.
28 mars 2026
Réponse de Spacer.com.au
We apologize for the inconvenience this has caused. As soon as the issue was reported, we immediately processed a refund back to your credit card. The space owner had enrolled their listing in AutoConfirm and failed to switch it off. Since owners are responsible for updating their listings, this was unfortunately beyond our control.
That said, we are conducting internal reviews to help prevent similar issues in the future.
Thank you for bringing this to our attention—your feedback is valuable and helps us improve our service.
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