First time contacting Spectrum about my car warranty, so wasn't sure what to expect. Caitlin was very helpful taking the time talking through procedures and any concerns I had, even making clear wha... Voir plus
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Lisez les avis des autres
Lois at Spectrum has provided a great amount of support throughout what has been a very stressful process. While the delays weren’t Spectrum’s fault, diagnosing the issue took almost seven weeks... Voir plus
Emily sorted my issue out from start to finish. Evan made my appointment with Norwich garage at motorpoint.my appointment was at 11 am by 3pm I was txt to say my claim was valid.just waiting for a da... Voir plus
L'entreprise a répondu
Total scam. Sold an entirely different policy. They only authorize junk the cheapest parts available, they are not staffed, noone answers the phone, on hold for literally hours. Completely disorganize... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Spectrum Insurance Services provides a comprehensive suite of insurance products for the motor industry, including niche sectors such as Taxi and Leisure and Commercial Vehicles. Our products are supported by our market leading administration and claims handling services delivered from our Sheffield office. Spectrum motor clients have access to our Point of Sale marketing, a fully interactive Policy Registration platform – Policy Flow – that incorporates integrated demands and needs capability for insurance and consumer credit compliance.
Coordonnées de contact
Westthorpe Business Innovation Centre, Westthorpe Business Park, Killamarsh, S21 1TZ, Sheffield, Royaume-Uni
- 0114 321 9876
- customerservices@spectrumcover.co.uk
- spectrumcover.co.uk
4,2
Bien
853 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Most helpful and efficient
Most helpful and efficient, easy to contact, friendly service.Authorised my repair within minutes. Thank you Jake for you help.
29 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave us such a positive review.
We are delighted to hear that you found our service helpful, efficient, and easy to contact, and that your repair was authorised so quickly.
It is particularly pleasing to receive such positive feedback for Jake, who is one of the newest members of our team. Jake has settled in exceptionally well, and we know he will be delighted to hear that his helpful and friendly approach made such a positive impression.
Thank you again for your kind comments and for choosing Spectrum.
Kind regards,
Claire Sutton
This company and Emily at spectrum have…
This company and Emily at spectrum have been very good at sorting my car out can't fault them
29 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave us a review.
We are delighted to hear that you have had a positive experience with Spectrum and that Emily was able to assist in getting your vehicle sorted. Providing helpful, efficient service and supporting our customers throughout the claims process is something we take great pride in.
We will make sure your kind comments are passed on to Emily, who will be pleased to hear your feedback.
Thank you for your support and for choosing Spectrum.
Kind regards,
Claire Sutton
I rang in as I had some queries about…
I rang in as I had some queries about my vehicle repairs that were needed. Lois was absolutely amazing! They explained everything in detail and provided all the information I needed and explained everything in detail.
28 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave such a wonderful review.
We are delighted to hear that Lois was able to assist with your queries and provide the information you needed regarding your vehicle repairs. Clear communication and ensuring our customers fully understand the claims and repair process are extremely important to us, so it is fantastic to hear that Lois took the time to explain everything in detail and make the process easier for you.
We will be sure to pass your kind comments on to Lois, who will be pleased to receive your feedback.
Thank you for choosing Spectrum and for sharing your experience.
Kind regards,
Claire Sutton
I just waited 2 weeks for my car to…
I just waited 2 weeks for my car to have a repair than I have I to ring today to see what is going on it's been in and out off the garage every since I got it 2 yes ago from motorpoint
They didn't check the car like they said I had two new front tyres on has there was legaly bold and big jobs done on it I will never be getting a car from motorpoint ever again due to my experience with the car which was £8000 and it had been £1500 spent on it upto now
28 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to share your feedback.
We are sorry to hear of the difficulties you have experienced with your vehicle and appreciate your frustration.
As Spectrum is the administrator of the warranty, we are responsible for assessing and managing warranty claims in accordance with the policy terms and conditions. The concerns you have raised regarding the condition of the vehicle at the point of sale would fall under the responsibility of the supplying retailer, Motorpoint.
At present, we have requested further information from you so that we can review the details of your claim and fully understand the concerns you have raised. Once we have received this information, we will be happy to investigate the matter further and provide you with a response.
Thank you for bringing this to our attention. We look forward to hearing from you so that we can complete our review.
Kind regards,
Claire Sutton
Lois
Spectrum was very helpful in dealing with our claim big thanks to Lois especially for her help in regards to the claim which was settled very quickly
Would recommend Spectrum services to anyone.
Thank you very much all the team at Spectrum.
6 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave such a lovely review.
We are delighted to hear that you found our service helpful and that your claim was settled quickly. We will be sure to pass your kind comments on to Lois, who will be pleased to know that her support made a positive difference to your experience.
Providing efficient service and clear communication throughout the claims process is something we strive for, so it's great to hear that this was reflected in your experience.
Thank you for your recommendation and for choosing Spectrum. We wish you all the best.
Kind regards,
Claire Sutton
Kept informed at every stage
Kept informed at every stage. A friendly and efficient service.
Special thanks to advisors Linzi & Emily.
21 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Hi Angela,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that you felt informed throughout each stage of the process and that you received friendly and efficient service from the team.
A special thank you from us as well for recognising both Linzi and Emily we’ll make sure your kind comments are passed on to them personally.
We truly appreciate your feedback and your support.
Kind regards,
Claire
Excellent customer service from Lois…
Excellent customer service from Lois when there was a concern with their affiliated garage to process insurance cover, Lois called them and resolved the issue while keeping me on hold on a separate line, then conveying to me the issue resolution instantly. Thanks again!
20 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review, Anand.
We are really pleased to hear about the positive experience you had with Lois. Providing clear communication, taking ownership, and resolving issues as quickly as possible are all things we strive for, so it is fantastic to hear Lois was able to support you and help get matters resolved with the affiliated garage promptly.
Your feedback will be shared with Lois.
Kind regards
Claire
Nabella is absolutely brilliant in…
Nabella is absolutely brilliant in explaining the policy and has helped me a lot for the past 3 years and l will
Get another policy for my new car
19 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Hi Cora Lea,
Thank you so much for your lovely feedback.
We’re delighted to hear that Nabeela has been able to support you over the past 3 years and provide clear explanations of your policy whenever needed. Delivering helpful and understandable service is extremely important to us, and it’s wonderful to know Nabella has made such a positive impression.
We truly appreciate your continued loyalty and are very pleased to hear you’ll be choosing another policy with us for your new car.
Your kind comments will be passed on to Nabeela personally she’ll be thrilled to read them.
Kind regards
Claire
Claim processing efficient and friendly
Linzi was most helpful in processing my claim. The car was still under purchase warranty from a second hand dealer. The wiper sensor was not working and Spectrum agreed to a higher labour rate at the main dealership as other garages were not willing to carry out the work.
19 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Hi,
Thank you for taking the time to leave your feedback.
We’re really pleased to hear that Linzi was able to assist you efficiently and make the claims process as smooth as possible. We understand how frustrating it can be when repairs are difficult to arrange, so we’re glad we could work with the main dealership to help get the issue resolved for you.
Your comments regarding Linzi’s helpful and friendly service will be passed on to her personally she’ll really appreciate the recognition.
Thank you again for sharing your experience and for choosing Spectrum.
Kind regards,
Claire
Answer the phone
Answer the phone! What's the point in having a call back feature when nobody calls back??
15 mai 2026
Avis spontané
Emily my adviser was lovely and very…
Emily my adviser was lovely and very helpful. Emily took on bored what I was saying and problem solved very well. Emily was kind and patient. Emily listened to my mother‘s complaints and moaning and was very patient and understanding and I very much and I appreciate her for all of her help. So even if I don’t give spectrum 5 stars I absolutely give Emily 5 stars and hope her pillow is cold on both sides
18 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Hi Meg,
Thank you so much for taking the time to leave this feedback. We’re really pleased to hear that Emily was able to support you so well and provide the patience, understanding, and problem-solving you needed throughout your experience.
It’s especially lovely to hear how kindly she handled both yourself and your mother we know these situations can sometimes be stressful, and Emily will be genuinely touched by your comments. We’ll make sure your feedback is passed on to her personally.
And we have to say, “hope her pillow is cold on both sides” may be one of the best compliments we’ve ever seen.
Thank you again for your honest feedback and for recognising Emily’s efforts it’s very much appreciated.
Kind regards,
Claire
Problem solved
My experience with spectrum started a little rocky but after hearing from Andrew Ward and the quick and efficient way he corrected the problem I was dealing with I can't praise Andrew Ward enough thanks once again
16 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to update your review. We’re really pleased to hear that Andrew was able to assist and help resolve the concerns you experienced.
We appreciate your patience whilst the matter was being reviewed, and it’s great to hear that the issue was handled quickly and efficiently. Your feedback will be shared with Andrew and the wider team.
Thank you again for your comments and for giving us the opportunity to put things right.
Kind regards
Claire
Highly Recommend
Experienced a wiper malfunction in my Mercedes. Spectrum Insurance recommended a local authorised garage, I booked the car in and issues was identified. As I require my car for work & caring responsibilities, I called Spectrum right away to see if this was authorised. The garage hadn’t contacted Spectrum yet so Linzi called the garage on my behalf, authorised the work and called me back. My car went in yesterday morning and I’ve been advised I should have it back this afternoon. Only downside is long wait times on phone, but can arrange callback.
15 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave such a detailed review. We’re really pleased to hear that your claim was handled smoothly and that the repairs to your vehicle were able to be authorised quickly to help minimise disruption for you.
It’s great to hear that Linzi was able to step in, liaise directly with the repairer, and keep the process moving for you. We always like to celebrate our team when they go above and beyond for our customers, and your comments regarding Linzi’s proactive support and communication will be shared with her and the wider team.
We also appreciate your honest feedback regarding our telephone wait times. At peak periods our lines can become particularly busy, but we are continually reviewing our service levels and callback options to improve the customer experience wherever possible.
Thank you again for your recommendation and for choosing Spectrum.
Kind regards
Claire
I recently spoke with Emily
I recently spoke with Emily, and she was absolutely outstanding. She resolved my claim within just a few minutes, with no waiting time at all. The service provided was excellent, and Emily was extremely professional, efficient, and helpful throughout the process. I am very impressed with the company’s service and would highly recommend them. Emily is truly one of the best agents I have dealt with.
14 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to share your experience with us. We’re so pleased to hear that Emily was able to assist you quickly and efficiently and make the claims process straightforward for you.
Delivering clear, professional, and responsive customer service is something we work incredibly hard on, so it’s wonderful to hear that Emily made such a positive impression. We love recognising and celebrating our team when they go above and beyond for our customers, and your kind comments will certainly be shared with her and the wider department.
Thank you again for your recommendation and for placing your trust in Spectrum.
Kind regards
Claire
First class customer service from…
First class customer service from Nabeel she explained everything in “layman’s terms” really easy to understand
14 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review. We’re delighted to hear that Nabeela provided you with first-class customer service and took the time to explain everything clearly and in a way that was easy to understand.
Our Sales Team work incredibly hard to ensure customers feel informed and supported from the very beginning, so it’s fantastic to hear that Nabeela’s friendly and professional approach made such a positive impression. We love recognising our colleagues when they go above and beyond for our customers, and your lovely feedback will certainly be shared with her.
Thank you again for your feedback and for choosing Spectrum.
Kind regards
Claire
Emily was really helpful
Emily was really helpful and helped with my issue at a timely manner when the garage was not informing myself of the next steps. And made sure the issue got resolved with out delay
13 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your feedback. We’re really pleased to hear that Emily was able to support you and help move things forward when communication from the garage had slowed down.
We understand how important regular updates are during the claims and repair process, so it’s great to hear that Emily kept things progressing and helped ensure the issue was resolved without unnecessary delay. We always enjoy recognising our team when they provide proactive and supportive service, and your comments will certainly be shared with her.
Thank you again for your kind words and for choosing Spectrum.
Kind regards
Claire
Brilliant service Thankyou
12 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for your lovely feedback. We’re delighted to hear that you received brilliant service from our team.
Providing a smooth and supportive experience for our customers is extremely important to us, so it’s always wonderful to receive such positive comments. We love recognising the hard work our colleagues put in every day, and your feedback is greatly appreciated.
Thank you again for choosing Spectrum.
Kind regards
Claire
Excellent service
I spoke to Lois on the phone today about my claim and I must say this young lady was excellent to deal with.
She went above and beyond to help me and solve all my problems.
By the end of the phone call everything was sorted out.
Thank you Lois.
12 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review.
We are delighted to hear about the excellent service you received from Lois. It is fantastic to know that she was able to go above and beyond to assist you and ensure everything was resolved by the end of the call.
Providing clear, supportive, and efficient service is something we pride ourselves on, and your feedback will mean a great deal to Lois and the wider team.
Thank you again for your kind comments and for choosing Spectrum Insurance Services.
Kind regards
Claire
My car is under warranty with motor…
My car is under warranty with motor point and needed to process a claim through the garage. Jake was really helpful getting the claim sorted for me and was very smooth process start to finish.
11 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you for taking the time to leave your review.
We are really pleased to hear that your claim process went smoothly from start to finish and that Jake was able to assist you throughout the process. We know how important it is to make claims as straightforward and stress-free as possible, so it is great to hear this reflected in your experience.
We will ensure your kind comments are passed on to Jake and the wider team.
Thank you again for your feedback and for choosing the Motorpoint warranty administered by Spectrum Insurance Services.
Kind regards
Claire
Overall excellent service although…
Overall excellent service although sometimes waiting times can be lengthy when phoning to start claim but once established the process is easy and quick and have no negative dealings with this company and staff are helpful
Some issues getting repair companies to communicate with spectrum but have always found a way around this
All in all at 74 the best warranty Co I have come across
11 mai 2026
Avis spontané
Réponse de Spectrum Insurance Services
Thank you, Stephen, for taking the time to leave your review. We really appreciate feedback.
We are pleased to hear that, once your claim was established, you found the process straightforward and the team helpful throughout. We also appreciate your patience regarding telephone waiting times and communication delays from some repairers. We know this can sometimes be frustrating, and we are continually working to improve both our response times and the overall customer journey.
It is especially appreciated to hear your comments regarding your experiences with warranty companies over the years. Feedback like this means a great deal to the team.
Thank you again for your support and for choosing Spectrum.
Kind regards
Claire
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