Spring Hill Nurseries Avis 

Purchased 540 dollars worth of plants in March. One red bud tree (199.99 plus tax, bare root) and 15 dappled willow bushes, (3 hedges, five plants each) for another 299.98 plus tax.

I received 12 of the 15 willows. Of the 12 they sent, 4 were totally dead and never showed signs of life. The tree came dead as well, and the crispy dry roots didn’t take off at all after being properly planted. I’ve never been unsuccessful with bare root planting and know what I’m doing.

They could not replace the missing and dead willows because they were sold out, so I asked for a refund and bought everything from Lowe’s. They agreed to refund me in full.

(Lowe’s gave me 15 large dappled willow shrubs, already alive and massive in comparison, same price. What’s the value in their bare root even if it comes alive and well??. I replaced the 200 dollar red bud for 80 bucks, again for a larger living tree,)

They promised me a full refund in April. They “accidentally” send a gift certificate for the willows, and it was 90 dollars short. I called again, they apologized and said it would take ten business days just to cancel the gift certificate and at that time they would reissue me a check for that portion of the refund. The 200 dollars from the tree refund was promised to my debit card immediately. I would receive a check for the refund that was mistakenly sent as a gift certificate but it would still be 90 dollars short and no one could tell me why. It was supposed to be in full.

Many follow ups later, three transaction ID numbers later, I still have not received either refund. They say it’s due to their new operating system. Today is June 12th and I’ve been promised a refund since mid-April.

I finally just called my bank, who immediately gave me the money back and is now going after springhill for what’s due.

Terrible product, terrible value, terrible customer service. Despite having been around longer than Ford, I’m starting to think this place is an actual scam.

Mind you, springhill is bare root and Lowe’s is fully living plants, The tree was bare root and dead for 200 from SH, I got the same one alive for 80 from Lowe’s. The willows were 19.99 a piece at Lowe’s and springhill, (300 total) but Lowe’s sent 15 living, already beautiful shrubs. Compared to the 8 living tiny little sticks Springhill sent (which also should have been 15.)

In the end, I spent 540.00 and got NOTHING, and I’m glad I asked for emails regarding the refunds because I don’t think they ever truly meant to give one to me. Thank goodness for my bank, I wish I’d have known sooner they could help me out of this scam.

Proceed with caution, but I’d say don’t proceed at all.

I wish I had seen this website before ordering. I ordered 3 rose bushes for a total of around $100 plus shipping. One bush was shipped quite quickly from within Michigan and it arrived in beautiful condition. The other two were shipped from California and they were on the road for 10 or 11 days, so I received dying plants. Never again will I order from this place.

Patience was a virtue. I ordered bare-root roses and they shipped them to us based on normal seasonal charts. Due to an unseasonably cold spring ... they did not last. They were freshly budded and ready to grow but temps stayed below freezing for about 35 days and I tried to keep them in the dark with the roots well-watered but long story short .. they shriveled up. After sending them pictures of each plant, they offered free replacement which I took them up on. Now since I had been waiting for 5 weeks already, I immediately re-ordered a different rose. Problem was now they were in the Rush Orders for summer. They could not give me a ship date. I am impatient , so after a couple of weeks I started calling again and they could not give me a date but were always polite and put in a 'rush'. It still took a couple more weeks but what arrived far exceeded my expectations. Very honest people and I am extremely grateful that I was patient !

First, I’d like to share that Spring Hill is run by Gardens Alive, and Jaspreet is who provided this customer service to me.

On April 2, 2026, I ordered two sets of Annabelle hydrangeas. When I received the order, there was only one set, so I notified the company immediately. My first email was ignored.

I sent a second email a couple of days later along with a copy of the bill of lading and let them know I expected immediate shipment or refund. They finally responded that the information would be forwarded to the shipping department to determine what action is needed.

I contacted my credit card company and filed a dispute. The company then decided they would ship the plants but kept moving the delivery date.

On April 30, Jaspreet apologized and said I would receive a FULL refund within 7-10 days. Here it is, June 11, and my credit card company just notified me that they finally refunded me not even the full amount for the half order, let alone a FULL refund.

I ordered 6 ornamental grass plants from them and they're all dead. I did call and talk to customer service who advised me to wait for them to grow for 3 to 4 weeks. That's ridiculous! So I sent them an email with photos of the dead plants and asked for a refund. Nothing. It's a shame because they used to be a good nursery but I'll never do business with them again!

I ordered 4 virgina bluebells plants ordered April 27 2026. They were shipped eventually in a soft plastic bag. The shoots were all broken off and laying in the bag. Tried to grow them but with no luck. Reached out to nursery but they won't refund my $39. Don't respond to emails or to their outsourced customer service.
Would not buy from them or recommend them. Not reputable.

Ordered two “premium” plants, they arrived as nothing but roots in plastic bags that were completely and totally dead. I’ve spent over a week trying to get a response from the company and so far they have not replied at all. Terrible company with nonexistent customer service. DO NOT BUY

If I could give 0 stars, this would be the one I can't tell you how Upset and frustrating it is to deal with spring. Hill nursery ! we ordered 3 shrubs 3 months ago and the deadline for them to be shipped was today. Guess what? They're on back order till September now. Had to cancel order major hassle. They didn't want to give us our money back. They wanted us to wait.This place is a sham and a scam.Don't give these people any of your money ! this is strike 3 for them.We had two other past orders over the years that they thoroughly screwed up.We will never, ever go back And I will drag their name through all the mud puddles from here to eternity !

Ordered two plants shipped separately. First plant was delayed in shipping--six days in a warehouse and truck with inadequate moisture. Received dried out and browned at the tips. Emailed customer service requesting cancelation of second plant and refund of order price. Supplied photos. They never responded. Not a single email from them. Today I got an email telling me the second plant was shipped. Their site promises customers can have complete confidence in them. Obviously untrue.
Edit: after I posted my reviews they did contact me and refunded.

Used to be a great online source with quality plants. Now, not. Orders placed early spring are all back ordered until July. Who wants to plant in July in northern Ohio. Now having trouble getting my credit card refunded. Think twice.
UPDATE: can’t get them to cancel my order and refund my payment source. Sent me an email it was forwarded . So, I guess I’ll have to file a complaint with my credit card company. Terrible business Also, all communications go through India??? Thought this was a US company. Will no longer get my business.

I ordered 8 plants from this company and received 3. They issued a "gift certificate" which is a moot point as they have nothing I need or want apparently. It took some insults to get my refund which takes over a week. Hopefully that is not out of stock or on backorder. Buyer beware.

BUYER BEWARE!!
Ordered a very special hibiscus from them in February. Got the plant in April, planted it immediately and watered sufficiently. One month after planting no sign of life. Contacted them via email. Heard nothing. Contacted them three more times via email and kept getting the runaround about my plant. I sent pictures showing them no sign of life and did what they asked, which was cut the branches to find green, no sign of green. Asked for a refund. The customer service rep said they would issue a refund. It’s now been almost 2 months and I still have no refund! Needless to say, I will never do business with this company again!

Worst online plant merchant ever. Will never purchase again. Ordered over $300 worth of plants which were in stock in March 2026. Plants were ALL backordered. 4 plants would not come until 2027. Online account info was never accurate. Shipping was always delayed. Had my credit card issue a dispute and total refund, which they did. Customer service was call center possibly in India (difficult to understand and was neither kind nor helpful). No refund from the company was issued.

I was going to come blast them with a bad review because I'm trying to get on to look at my order and they've mess up their website to where there's so much validation I can't even get on but the reason I'm getting on is to check on a replacement order which they happily did and my embarrassment the original roses are budding out well two out of three anyway. so this is an old established not great way to buy plants but they are reliable and have good customer service and a pretty bad website. There are better roses though The ones I'm buying from another purely rose seller were smaller root balls because I paid for the extra big ones from this seller but they are leaving out much better. I've used this before and they're kind of cruddy and small but a wide variety of plants and lots of coupons. so I'm not sure when they'll arrive And I think I'm done using their website pretty much for good but you can kind of rely on them.

I ordered 3 items -$153.00 total. I heard the negative reviews after and requested a refund from customer service. They stated since 1 of the 3 items was processed, but not shipped, the order can’t be cancelled. I couldn’t understand why a shipment not sent could not be cancelled!! They show healthy looking plants, potted on their site but are actually a “bait and switch “ SCAM. Do not do business with!!!

If I could give Spring Hill Nurseries a zero star rating I would. I ordered 2 rose plants over 10 weeks ago to plant in memory of my mom who passed that week. They took my $97 and I got a confirmation email saying they would be shipped in time to plant in the spring. As of today, May 15, I had heard nothing. I called to have them tell me there is a delay and I can expect the order in January or February of 2027! Unbelievable! I didn't receive any contact from them to let me know and to give me the option to cancel. I had to do the research. The outrageous part is that they say all over their site that they ship items based on planting season. January in Chicago is NOT planting season. They offered me a $20 credit to shop with them in the future. I now have nothing to memorialize my mom this summer. There is no way I would give them my business and I will be spreading the word.

Some of the plants they've sent in the past arrived dead. This year, they keep delaying the shipment of my plants even though they have charged me in full on the date of ordering. They claim they are updating their software and can't alter or cancel the order. I had to dispute the charge through my credit card company. I recommend against doing business with this company.

I ordered a hardy hibiscus. I have had great success growing them in the past. The plant arrived and was promptly planted. It has not grown at all. It was planted a month ago. I have written 3 emails and called customer service. My emails have not been answered. After being on hold quite sometime was told no customer service agent available. Do NOT waste your money!

They shipped me two completely dead plants. These were not plants that simply dried out during transit — they arrived bone-dry, brittle, and clearly long past saving. In my opinion, they had been dead for quite some time before they were ever boxed and shipped.

The customer service experience was just as bad. I reached out multiple times seeking a refund and was ignored for my first three attempts. After nearly a month, they finally responded and offered store credit instead of a refund — and then only issued credit for one of the two dead plants.

This was an absolutely terrible experience from start to finish: poor product quality, poor fulfillment, poor communication, and poor resolution. I would not recommend ordering from this company. At best, this was careless and unacceptable. At worst, it felt deceptive.

The packaging for these 3 forsythia "twigs" was horrible. The wonderful delivery service that you choose had them riding around in their truck for 2 days and then delivered them upright. Needless to say the piece of brown paper you put in the box did nothing to stop them from falling to the bottom on top of each other. If I had read your reviews prior to buying them, you would never have gotten my business, and won't be getting it again