Shipping takes a little while, I do not like to have to pay extra fee for returns when ordering online but their shoes are awesome
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have 6 pairs of Le Artiste shoes and sandals. I especially love the jeweled heels and velcro strap. because it's easier for me to put the shoes on and look fashionable. Additionally, the design work... Voir plus
L'entreprise a répondu
I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... Voir plus
L'entreprise a répondu
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Coordonnées de contact
West McNab Road 1001, 33069, Pompano Beach, Etats-Unis
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4,6
Excellent
435 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We had an amazing experience and will…
We had an amazing experience and will visit again
17 octobre 2025
Réponse de Spring Step Shoes
Hi there Devika,
Thank you so much for your kind words! 😊
We’re thrilled to hear you had an amazing experience and truly appreciate your support.
We look forward to welcoming you back again soon!
Stay fabulous! 😎
Spring Step Shoes
Customer Care Team
Réponse de Spring Step Shoes
Thank you so much for your kind review! We’re thrilled to hear that your exchange was easy and that you’re happy. Your feedback truly makes our day!
This is a great company have many shoes…
This is a great company have many shoes and boots
1 octobre 2025
Réponse de Spring Step Shoes
Thank you so much for your kind words and continued support! 😊
We’re so happy to hear you’ve built such a great collection of our shoes and boots — it truly means a lot to us!
Réponse de Spring Step Shoes
Hi Sheryl,
Thank you for your 5 star review.
We truly appreciate your feedback and are so glad to hear that Debbie was helpful and knowledgeable during your experience. We’ll be sure to share your kind words with her. 😊
If there is anything else we can assist you with, please don’t hesitate to reach out.
Best Regards,
Yve
Spring Step Shoes
Customer Care Team
My new favorite shoe store
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have genuine leather shoe options, which are almost impossible to find for less than several hundred dollars. In addition, when I had a question about my order, I was able to call and speak to an actual human, not AI! Keep up the good work, Spring Step.
24 février 2026
Réponse de Spring Step Shoes
Hi EJ,
Thank you for your 5 Star review!
Your feedback truly means a lot to us, and we’re so glad to hear that you’re enjoying the details, style, and comfort of our shoes. It’s also wonderful to know that your experience with our customer service was a positive one.
We sincerely appreciate your support and kind words. If there is anything else we can assist you with, please don’t hesitate to reach out. 😊
Have a wonderful day!
Best Regards,
Yve
Spring Step Shoes
Customer Care Team
My Collection
I've been purchasing L'Artiste shoes from Springstep for years...often 2 or 3 at a time. 5***** for colors and comfort.
24 février 2026
Réponse de Spring Step Shoes
Thank you so much for your wonderful 5-star review! 😊
We truly appreciate your continued support over the years and love hearing that you enjoy the colors and comfort of your L’Artiste collection.
It means a lot to us that you’ve made Spring Step a part of your shoe collection — especially when you’re adding two or three pairs at a time!
If there’s ever anything I can help you with, whether it’s style suggestions or sizing questions, please don’t hesitate to reach out.
Enjoy your beautiful collection! 👡✨
Réponse de Spring Step Shoes
Thank you for your order and for taking the time to share your feedback, Allen. We’re glad everything looks good so far and hope you enjoy your new shoes. If you ever need assistance, our team is always here to help. 👟
Bianca
Spring Step Customer Care Team
Merchandise arrives fast
Merchandise arrives fast
Customer service is great staff takes great care of any issues that customer has and very fast and very professional
25 février 2026
I have six pairs of Spring Step shoes
I have six pairs of Spring Step shoes, all different styles. Every one is comfortable, looks great, and lasts. I get tons of compliments whenever I wear them and friends have started purchasing as well.
22 octobre 2025
Réponse de Spring Step Shoes
Wow, six pairs! We’re thrilled to hear that you love every style and that they keep you comfortable and stylish. Thank you for sharing your experience and for recommending us to your friends—it means so much.
We look forward to seeing which styles you add to your collection next!
Comfortable and cute
I had to send the shoes back at first because they didn't fit (typically I wear a 7.5 or 8, I had to go up to an 8.5). When I got the larger size, they were perfect. Comfortable and cute, I wear them almost every day.
29 janvier 2026
Réponse de Spring Step Shoes
Hello Ashley,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
My credit card was charged Twice and they cancelled my order
If I could give them zero stars I would. I ordered a pair of boots and they charge me twice my credit card. After that, I got an email saying that my order had been canceled. I called customer service and they haven’t given me my money back. BEWARE!
9 février 2026
Avis spontané
Réponse de Spring Step Shoes
Hi Marina,
We’re very sorry to hear about your experience and understand how frustrating this situation must have been. Please know that we did everything in our power to assist you, including reviewing your order and working to ensure that any refund due was processed correctly.
If there’s still an unresolved issue, we encourage you to contact us directly so we can make sure it’s fully addressed. Your satisfaction is very important to us, and we truly appreciate your patience.
Horrible !
Horrible !! placed on order with them and they shipped it with FedEx. Driver dropped it off at the wrong house. First they asked me to walk around the neighborhood and ask my neighbors if they had the package. Than they made me wait an additional week to file a shipping complaint, and they would forward to FedEx while I had to wait 21 days to until FedEx made a determination. Word of advice you something from them online they don't want assume responsibility for their shipping.
10 février 2026
Avis spontané
Réponse de Spring Step Shoes
Hi Juan,
We are very sorry to hear about your experience, and we truly apologize for the frustration and inconvenience this situation has caused. We completely understand how upsetting it is when a package is misdelivered, and we are sorry this has been your experience with this order.
As we mentioned in our previous email, since you purchased FRS+PP, your case is being handled with priority and will be resolved as quickly as possible.
We truly value your feedback and appreciate you bringing this to our attention. If there is anything further we can assist you with, please do not hesitate to reach out.
Easy return and replacement.
29 janvier 2026
Réponse de Spring Step Shoes
Hello Vickey,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and we’re so glad to hear that your return and replacement experience was easy.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Spring Step Shoes
Customer Care Team
The staff at the store is amazing
The staff at the store is amazing. So helpful in every way. I know I purchase more due to their suggestions.
28 janvier 2026
Réponse de Spring Step Shoes
Hello Deborah,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I’m so glad to hear that our staff has been helpful and that you’re enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Spring Step Shoes
Customer Care Team
Excellent customer service
Excellent customer service! I had a special order and I was informed about my order every step of the way! Will definitely buy from this company again!
27 janvier 2026
Réponse de Spring Step Shoes
Hello Jaz,
Thank you for your 5 Star review!
Your feedback is greatly appreciated, and I’m so pleased to hear that you had a great experience and are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Spring Step Shoes
Customer Care Team
Getting Spring in my Step!
I love the Ladies that work there. I love all the different styles of shoes. And I love the Sample shoes!!!! I get compliments everywhere I go! Spring Step shoes gives me that special spring in my step!!!
27 janvier 2026
Réponse de Spring Step Shoes
Thank you for your wonderful review! We’re so glad your new shoes are making you happy. Your feedback inspires us to keep delivering great styles and service. We truly appreciate you and can’t wait to help you find your next favorite pair.
Customer service
I love my shoes. I feel that there is always the possibility of something going wrong. A company should be evaluated on how they handle a problem not that there was a problem. I had an issue and Spring Step rates a five on how they handled it. I am completely satisfied
27 janvier 2026
Réponse de Spring Step Shoes
Hello Judith,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Réponse de Spring Step Shoes
Hi There,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Great selection at the palm beach store!
25 janvier 2026
Réponse de Spring Step Shoes
Hello Deb,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Takes along time to return & we…
Takes along time to return & we shouldn’t pay return shipping for an exchange due to sizing or fit !
25 décembre 2025
Réponse de Spring Step Shoes
Hi Jana,
Thank you for taking the time to share a review about your recent experience with us. We are truly sorry that we did not meet your expectations.
Your feedback has been shared with our team, as we are always looking for ways to improve both our products and our policies. We appreciate you taking the time to let us know your concerns and for giving us the opportunity to learn from your experience.
Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.
Best Regards,
Yve
Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.