Shipping takes a little while, I do not like to have to pay extra fee for returns when ordering online but their shoes are awesome
L'entreprise a répondu
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Lisez les avis des autres
I have 6 pairs of Le Artiste shoes and sandals. I especially love the jeweled heels and velcro strap. because it's easier for me to put the shoes on and look fashionable. Additionally, the design work... Voir plus
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I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... Voir plus
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In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Coordonnées de contact
West McNab Road 1001, 33069, Pompano Beach, Etats-Unis
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4,6
Excellent
435 avis
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A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Always shoe success with Spring Step …
Excellent & prompt customer service
I truly appreciate the comfort &style of Spring Step/La Artiste’s outstanding shoe &boot designs
24 décembre 2025
Réponse de Spring Step Shoes
Hello Deborah,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Customer be aware
Customer be aware. The company has terrible customer service and the quality is very poor now. I ordered a pair of booths (just like the one I had bought on a trip) a few years ago and it was fine. I ordered the very same booths in a different color, and the size is now smaller (ordered the same size) and the leather is stiff. The leather used to be like Italian leather, very soft. They have terrible quality and have gone cheap on their leather. Their return policy is awful. If you tell them honestly that you wore your shoes for a few hours on carpet and had to change shoes because they were so very uncomfortable, they will refuse to return the shoes. I will NEVER order from them again. I am still within their return time, but they will not take back my booths because I was honest about having worn them on carpet for a few hours.
7 janvier 2026
Avis spontané
Réponse de Spring Step Shoes
Hi Gary,
Thank you for taking the time to share your feedback.
We are sorry to hear about your experience and understand how disappointing it can be when a product does not meet expectations, especially when you have enjoyed our shoes in the past.
We appreciate the opportunity to connect with you directly, and we are glad this matter was resolved with our customer service team. Your feedback regarding fit, materials, and our return policy has been shared internally, as we are always looking for ways to improve.
If there is anything else we can assist you with, please don't hesitate to let us know.
Best Regards,
Yve
Customer Care Team
3 tone oxfords on the move!
Great looking shoes with all the colors I’m looking for my wardrobe
10 octobre 2025
Réponse de Spring Step Shoes
Hello Troy,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
This is quality in product, service and packaging. This is missing in the retail industry today. No pride in product or anything else.Thank you for providing excellence in all respects
The entire experience shopping with you is amazing.
Presentation, service and overall quality is unmatched. The way you wrap and present the products is the way the retail industry used to present its self.
I will continue to purchase from you. Five Stars plus!
The slippers purchased are very qood quality, Thank you!
25 décembre 2025
Réponse de Spring Step Shoes
Hello Shela,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Your shoes are beautiful
Your shoes are beautiful. A bit small unless my feet are a bit longer :) I am returning the 3 pairs I got and could only find 1 in size 9. I will order the boots and in a different style since their is no size 9 in both.
25 décembre 2025
Réponse de Spring Step Shoes
Hello Sheila,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Love these shoes
Love these shoes. So comfortable. Have them in blue and black.
Quick delivery.
25 décembre 2025
Réponse de Spring Step Shoes
Hello there,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Returns/refunds
FINAL UPDATE 1/7/2025:
I’m disappointed with how this return was handled, not because of the final outcome, but because of how unnecessarily difficult and time-consuming the process was.
From the customer side, this experience felt confusing, fragmented, and overly procedural. I had to follow up multiple times to understand why my refund amounts didn’t match what I paid, and each response introduced new explanations rather than resolving the issue clearly. Different representatives repeated policy language but did not consolidate the math or address discrepancies in a straightforward way. As a result, I spent far more time recalculating totals and advocating for clarification than should ever be required for a simple return.
The restocking fee tied to box damage was especially frustrating. The explanation came late and felt punitive rather than informative. If using the shoe box as a shipping container renders the item “unsellable,” that requirement should be made unmistakably clear at checkout and during the return process—not after the fact. From a customer perspective, tape residue does not intuitively equal product damage, and the lack of upfront clarity made this feel like a hidden penalty rather than a reasonable policy.
What compounded the issue was the sense that policy enforcement took priority over customer experience. Repeated references to “as outlined in our policy” came across as dismissive rather than helpful, especially when the numbers themselves were still unclear. A single, itemized refund breakdown early on would have prevented most of this back-and-forth.
While the issue was eventually resolved, it required persistence and acceptance of a loss I didn’t feel was transparently explained at the outset. That leaves a negative impression. I don’t expect special treatment, but I do expect clarity, consistency, and efficiency. Unfortunately, this experience fell short on all three.
UPDATE 1/5/2026 Already reached out. Apparently I got charged for tape marks on the box and return shipping in exchange for store credit. Still don't recommend. ^^
Returned pair of boots (unworn, tags and box intact). Received a refund for half my purchase price without any explanation. So far customer care is either not able to understand the issue or they are unable to resolve a pretty simple accounting error.
22 décembre 2025
Avis spontané
Réponse de Spring Step Shoes
Hi Trisha,
Thank you for sharing your detailed feedback with us. We truly appreciate you taking the time to explain your experience, and we’re sorry that the return process felt confusing and frustrating. Your comments about clarity, consistency, and communication are important, and we will share them with our team to help improve the experience for future customers.
To investigate your specific return and provide a clear resolution, please reach out to us directly at service@springstepshoes.com
with your order number. Once we have that information, we can review the details and ensure everything is fully clarified for you.
We appreciate your patience and look forward to assisting you.
This is very comfortable I am very…
This is very comfortable I am very happy nice looking
13 décembre 2025
Avis spontané
Réponse de Spring Step Shoes
Hello Mushtaq,
Thank you for your 4 Star review!
We’re glad to hear that you find your shoes comfortable and that you’re happy with how they look.
We truly appreciate your feedback and hope you continue to enjoy your Spring Step shoes. 😊
If there is anything else that we can assist you with, please do not hesitate to reach out.
Best Regards,
Yve
Customer Care Team
Réponse de Spring Step Shoes
Hello Lydia,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Réponse de Spring Step Shoes
Hello Nikki,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I love love Spring Step
I love love Spring Step. There is no break in and they are absolutely beautiful!
15 octobre 2025
Réponse de Spring Step Shoes
Hello Deborah,
Thank you for your 5 Star review!
We are so glad to hear how much you love your Spring Step shoes. It is wonderful to know they are comfortable right out of the box and that you find them beautiful. We truly appreciate your feedback.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
The helpful salesperson!
The salesperson was extremely nice and patient with me. She also found my size and matched my shoes with my outfits.
24 novembre 2025
Réponse de Spring Step Shoes
Hello Precyous Turner,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The delivery time was excellent
The delivery time was excellent! The email representative was also excellent!
25 novembre 2025
Réponse de Spring Step Shoes
Hello Talonda,
Thank you for your 5 Star review!
We’re delighted to hear that your delivery arrived quickly and that you had a great experience with our email support.
We truly appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Boots to fall in love with
Easy ordering, good fulfillment experience and when I received the boots, I fell in love!
25 novembre 2025
Réponse de Spring Step Shoes
Hello Anne,
Thank you for your 5 Star review!
We’re so happy to hear that ordering was easy, delivery went smoothly, and that you love your new boots.
We truly appreciate your feedback. If there’s anything else we can help you with, please feel free to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Réponse de Spring Step Shoes
Hello Phyllis,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I love this company!
I love this company! They have great quality shoes and quick shipping!
25 novembre 2025
Réponse de Spring Step Shoes
Hello Dawn,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
service agent was knowledgable and kind
24 novembre 2025
Réponse de Spring Step Shoes
Hello Helen,
Thank you for your 5 Star review!
We truly appreciate your kind words and are glad to hear that our service agent was knowledgeable and helpful.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Best Regards,
Yve
Customer Care Team
Boots return
I had to return boots due to size was too small, but eventually they refunded me!
14 octobre 2025
Réponse de Spring Step Shoes
Hi Jane, thank you for taking the time to share your feedback. We reviewed your order and confirmed that your refund was correctly issued through Shop Pay, which can sometimes create confusion if you’re expecting the funds to appear differently on your statement. Our team reached out by phone and left a message to help clarify this for you directly. If you have any additional questions or need further assistance, please feel free to contact us at 877-444-6703.
Shoes are always very comfortable
Shoes are always very comfortable. Returns are easy !
27 octobre 2025
Réponse de Spring Step Shoes
Hello Pam,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Love the unique boots
Love the unique boots. Always fits true to size. Better for a narrow width which is good for me. Comfortable. The store manager is knowledgeable, professional and friendly.
22 octobre 2025
Réponse de Spring Step Shoes
Hello Lori,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
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