SSE Energy Solutions  Avis 

I have been with SSE for 7 months know i had a smart meter installed and was still getting estimates reads i called up and had a conversation with a very rude man called Louis he was extremely rude and unhelpful he also asked me ‘if i was a man or a women as i sounded like a man’ i was very upset by this disgraceful behaviour and are in the process of moving supplier don’t go with SSE…

Disgusting and appalling company to deal with. zero customer service, and then they say "We listen and improve" Fake, they just love abusing customers.
It has been over six months, and my meter has not been disconnected, which requires re-energising. They damaged my door and changed the lock. Over 20 emails were sent with no reply and no callback. This company deserves to lose its license and will proceed to small claims court, which is harder to ignore and cancel. The Cardiff outfit has now been closed down and the phone lines are shut due to unforeseen circumstances according to the company, how bad is this company run, they just do not care but want your money. The reply from this will be useless and they will not act, but they will pretend.

Took 23000 out of my business account for an incorrect meter reading and now cannot give me a timescale for its return.
Embarrassing and a joke company.
Their admin team is useless and they can’t resolve it.
AVOID.

!!! AVOID THIS PLACE AT ALL COSTS, ESPECIALLY SSE BUSINESS CAMPAIGN!!!
Its a call centre in Coventry Where everything goes wrong!!!
As a previous employee of this place i can confirm that this is the most toxic place to work for. From favouritism to racism, top to bottom all management is corrupt. The managers only care about themselves and not the employees. SSE Campaign would make anyone a manager if you would kiss their 🍑. A perfect example is Newly promoted manager name Leah, who from an agent become a manager overnight, i wonder why? 😉 LOL!! Please stay away from this place if you like your peace and mental health. SSE as a company breach Customer data on daily basis in this place its More of a circus then "energy" provider.

One star is far too many!
Did a change of tenancy with SSE back in July for a vacant unit - huge bills with massive gas consumption. Provided numerous photos of the meter on different days all the same. 21 invoices produced and credited by SSE - not a single correct invoice. Saying debt is over 4k but despite reassurances a case is raised for rebilling they rebill to massive consumption again and you have to raise a case again! Telephone advisors are unable to help as back office have to complete it - just useless! Wondering if they will ever be able to get this sorted - the bills are useless - wish they would go back to their old billing system - what a nightmare! Now they tell me the case has to go to one of their experts to resolve - erm - not rocket science use the opening read and current read and cancel all your bills that are simply a work of fiction! Groan - I despair!

Our Business has spent over 12 months trying to get bills for 3 flats put into tenants names and the bills calculated on actual meter readings and not Estimated ( vastly over estimated at that ) . SSE continue to bill us weekly and are now stating we over £9000 in total ( for 3 one bed flats ) WE DO NOT !!! We have photos of meter readings and tenancy agreements and opening readings. We have communicated extensively with SSE business for 15 months . Nothing is actioned, complaints are not followed . Now reporting to Ofgem Ombudsman

Your service advisor Venkata Pasumarthy was very knowledgeable and helpful, my questions were answered and sorted to my satisfaction. I would recommend SSE.

I would give SSE a pretty low score generally, but finally, a customer service rep who was outstanding. Please can I name check Zafar Syed. Worked through the problem, followed up and was professional. If only all calls to SSE could be handled by him
I never write reviews but he deserves some acknowledgement

Do not use this energy company. Customer Service team are not trained properly to deal with issues. The service to gain any help is slow and no one seems to know what they are doing.
A huge amount of money was taken by direct debit from our business account and the company were so unhelpful- stressful situation with no support at the end of the phone.

I just spent quite a long time dealing with SSE and changing tenancies. I think made my last ditch attempt and spoke to a man called Hrishikesh who was so polite, knowledgeable and patient to talk to. Thank you for your service today.

As an elderly customer of SSE (as a charity trustee) I found Mani (Venkata Pasumarthy) most helpful in arranging a new electricity contract for me at our almshouses here in Windlesham Surrey. Everything was easy to follow though I am a little slow nowadays with the PC keyboards. Thanks again.

Well Don't want to give 1 star but there is no option for zero star pathetic one of the worst services you can expect from this company. The Customer Service is the worst you can imagine, i had nightmarewith this company never ever go with them.
The literally do not care about Customer.

Zafar Syed is an asset to SSE. I cant say that SSE does a good job but he was very helpful. He sorted and helped me with the issues that we have. Professional and polite and helpful.

So I use SSE for my landlord's supply of electricity. That's three LED lamps and an intercom. At the time SSE was the only company I could use and they only had one "plan". Unbeknown to me, my "contract" ended and I got moved onto a plan which charged over £2 per day! This is clearly deliberately fleecing customers who fall into this trap. Nobody deserves to be deliberately put on a plan which is punitive. I have tried to contact SSE business to change the plan but after being on hold for hours have given up.
[edit 27/02/25: SSE did get in touch but the "complaints procedure" basically did nothing other than insist that outstanding debts were paid before any other discussions took place. The person I was in communication with was also a contractor and thus not able to actually make any decisions. I requested that the complaint was escalated, which was denied. Terrible organisation. ]

Five stars Hrishikeshi! I’ve had a huge number of issues with SSE and phoned them this week to sort out the latest problem. Instead of my usual experience I was blown away by the customer service Hrishikeshi Talekar. He was polite, helpful, informative and proactive and went above and beyond my expectations to resolve the issues. Amazing!!

SSE ENERGY,
43 FORBURY ROAD.
READING,
RG1 3JH

CUSTOMER NO. 8700066701 AND8700074788
SSE ENERGY ARE A NIGHTMARE.
JUST WILL NOT ANSWER THE PHONE OR LETTERS TO MY COMPLAINTS
MY INVOICE 01310715 SITE-AGR0908901 £1,179.21
MY INVOICE 01309925 SITE-AGR0909243 £972.40
I SENT CHQ. FOR TOTAL £2,151.61
THEY CLEARED THIS FROM MY BANK ON 3-9-24.

THEY ARE NOW SENDING A DEBT COLLECTOR SAYING I OWE OUTSTANDING £1,179.21!!!!!!!!!!!!!!
WHY DO THE PBLIC HAVE TO PUT UP WITH THIS SORT OF HARASSMENT?
I did speak to your debt collector whose name was craig.

He would not give me his surname!

very arrogant and aggressive tone in his voice.Would not accept my explanation that you had

taken money from my bank

The call handler , Yash , was excellent at explaining the account and at agreeing to put in place some measures to ensure future bills are not estimated . he was polite friendly and very helpful

I spoke to obinna , and after being hung up on twice he was a breath of fresh air ... honest with the prices and what was best , polite easy to speak to and sorted Mt account out . Even come back after putting me on hold to apologise how long he was taking to sort it .

I have never come across such a badly run company with such poor customer service. I have taken over the tenancy but there are such delays at SSE’s end that it took three months for them to process the change of tenancy. They were blocking me from moving to my new requested supplier because of *their* delays. Suddenly they start sending me back-dated bills for the wrong amount charged at extremely high out of contract prices, despite the fact they previously promised to match the quote I had from my new provider for the days when transfer was delayed because of their error. I have sent emails which are not responded to and called but half the time I can’t get through on the phone and when I do get through I get passed from dept to dept as no-one wants to take responsibility. I have registered a complaint but haven’t heard anything although the website says they will contact you by 5pm the next working day. I am not hopeful but I am sure someone will respond to this Trustpilot review and say they want to help. It’s a shame customers have to turn to Trustpilot to be heard by this company. I would warn anyone against using them. Oh, and by the way they say they no longer insure domestic properties but I have a domestic supply and I have received 16 letters (mostly duplicate bills) to this address since July this year with SSE written on the envelope, saying I owe money to SSE from this year, so that is not true.

Edit: the dismissive comment replying to this saying I should contact OVO is not correct because the landlord previously set it up on a business contract with SSE as they are a business (housing association) and they were managing energy to multiple of their properties. The letters I am getting are from SSE saying that I owe money to SSE! So this doesn’t make sense. In fact it shows how they operate every time I speak to them. They hear a certain word such as “bill” and then they don’t listen but just say you need to speak to billing. Or if you mention something else they jump on any excuse to pass it on to someone else. In this case they hear “domestic” and rather than seeking more info to clarify they straight away deny responsibility. I seriously urge anyone to reconsider dealing with this company! I will certainly be going to the Ombudsman as soon as the necessary time is up.

I was late contacting SSE about our contract renewal but Shashank Shrivastava sorted things out in a very satisfactory manner, polite, concise and prompt. It was a pleasure to speak with him. Thank you.