Scottish and Southern Electricity Networks Avis 

Gas meter locked out= no gas and tenants lost top up card. Eventually found a shop with new card did as instructed at meter but on going back to top up card it read invalid!! Takes 20 minutes to get through to SSE on phone
So far spent 4 hours trying to sort !
H E L P!!

Terrible service. Being told different things by different customer service advisors, who are no help and do not care! 3 days on and I still have no gas. I will be leaving this company ASAP!

A complete joke spent all day Friday trying to ask the staff a quote for smart pay and go kept passing me from person to person and not one of them knew how to do it cant wait to leave this company plus sent me a bill for 2 days electric for 25.28 as moved into new home I never even spent that at my old place and that was a flat unused 90p per day there ..

This company will Rob you I live in a flat and my bills you would think I lived in a Palace, trying to get through to customer service is a joke on the phone for over an hour only to be cut off their end so stressful I change supplier paying 60 percent less , now been sent a final massive bill tried ringing again and guess what got cut off again this company should be shut down ROBBING SCUM

They are my electricity suppier, and without my consent changed me to paperless billing so I was unaware my quarterly payment was due. Received the usual threatening letter, starting legal proceedings etc. Wasted over an hour trying to get through on the telephone, (was automatically thanked 'for my patience' about 23 times in total) so sent letter to Customer Service (?) 15 days ago, requesting a paper bill. Have now received another threatening letter and still NO PAPER BILL! Tried again last night to ring, but the hours of opening on their letter are wrong. So, to recap, you can't phone, you can't email, and they don't reply to correspondence!!! Appalling!

I cant believe I have received a 600 pound electricity bill for a 1 bedroom flat with no explanation. When I spoke to the customer service, they were unable yo explain how a single person could use their yearly projected amount in half a year. Then the customer service rep hung up. I am beside myself and need to be provided a reasonable bill that reflects my actual usage.

Regular power cuts every couple of months. Today had 2 (one this afternoon for 3 hrs and then, 3 hrs later, another one.
This company seriously needs to invest in some reliable equipment. Modern equipment such as routers, computers and televisions don't do well with sudden power cuts and their subsequent power surge when the power comes on.

We recently moved into our new flat and set up our electricity account with SSE online.

It took a while to get sorted, mainly due to the previous owner of the flat not de-registering when they sold, and us not moving in straight away.

Everyone I emailed or phoned at SSE was friendly, and it's now all been sorted. The online account access is well designed and shows the information clearly.

Electricity is electricity, so the only things about a supplier I care about are their prices and support. So far, both are fine!

Before reading this review please read my review dated 7th March....My contract with SSE ENDED 22nd March.On checking my Bank statements online this morning they have had the nerve to take another £106.00 by D/D from my account. I phoned my Bank strait away and they have CANCELLED my D/D and put the £106.00 back into my account. Also a few weeks back i had a phone call from a chap at SSE saying he would credit my account with £30.00 as they had messed me about. Yeah pigs might fly.

On 5/3/21 at about 8.15pm we were unfortunate to have had a power cut to our property. I subsequently reported the problem to SSE and was dealt with by a very competent and helpful lady call handler who reassured us that an Engineer would be visiting our area within the hour to investigate the fault. During the interim period we were kept updated in the form of 4 texts, and as promised, within the hour an engineer did attend and the power was quickly restored. The fault was attributed to a blown fuse at a nearby electrical sub station. Despite the slight inconvenience of power disruption we were nevertheless very impressed with the overall service received from SSE to whom we express our debt of gratitude. WELL DONE.

What a joke charge u 45 on debt visit s treat u with disrespect

I have not lived in my apartment for even a year and they are saying I owe £7000, i then inputted my correct metre reading and now it says £17,000

I spoke to a lady about this who told me to ignore it. I demanded they take this amount off my account and instead of removing it they have made it higher. The service is absolutely terrible. I'm actually shocked. If you are reading this, please DO NOT use this service and find another electricity service ASAP.

We have had street lights out on our estate in Brixham for up to 2 years and Bloor state that they cannot get SSE to fix these.

A few residents state that a couple of the lights have never worked and our area is black at night due to 2 lights being out.

I tried contacting them myself to get their side of the story as there are a lot of anger residents here but no response so it would appear that bloor may be telling the truth for once?

I spoke to lady at 105 called Ieesha and she has been a absolutele star. She answered all of my questions and was very understanding off my concerns and frustrations. It was amazing to speak to her because I felt a bit agitated before calling but she helped realise the agitation

People like Ieesha are a credit to the team.

Thanks again Iessha.

In reviewing my tariffs with Southern Electricity I dealt with Richard MacAulay whose explanations were clear and easily understood. His personable manner and knowledge of what can be a complex subject made the process much easier. I was impressed with the service provided.

Constant, unplanned power cuts - the most of ever experienced living in the UK. No explanation of the problem, and no contact with customers, or any form of compensation. This company is absolutely useless.

I have just moved into a property with no Gas however they are charging me the standing charge of having a meter. It was asked to be removed just before Covid19 started but it wasn't. Today 21st August I was in hold for just under an hour, had enough and hung up. They don't have me down on the account, why is so hard for them to get someone to come as d remove the meter. I haven't had so mby problems like this when I have moved before. I wouldn't go with them

I think some people confuse SSEN with SSE.

SSE deserves to be complained about however my experience with SSEN today was five stars.

After a near 6 hour run around by SSE who could not understand my enquiry, I eventually got through to Connections and Engineering who sorted things within minutes.

Why is there £78.93 still showing on my electricity account today?
I settled the amount of £66.87 for electricity on Monday so please explain. I have just settled paid £54.33 for gas.
I have been with EDF since 25th June - the date they took over the supply. I AM NO LONGER A CUSTOMER OF SSE.
They have made mistakes before and obviously do not have a clue ! The reason I left .

I've looked on your site but can't find a proper complaints email address, one of your drivers deliberately tried to kill me with his van whilst i was cycling home tonight, he blatantly excellerated to get in front of me on a left turning,as i braked heavily and pulled in behind the van and swung to the other side of the road, trying to avoid oncoming traffic, i noticed his drivers side window was already lowering and he was expecting an altercation, obviously, because he tried to kill me and he knew I'd be annoyed, obviously, could you contact me so myself or any other less confident cyclist can safely cycle to work without being killed by one of your drivers for no other reason than legally using the road, i have contacted the police
Update.
After 48 hours you still have not responded