The paper template is not accurate enough to get perfect alignment with the hand rail. The sketch of the the nut access hole does not show the depth necessary to clear the nut. A plastic template... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
12 foot section of handrail was not well packed and was slightly damaged by freight shipping. Perhaps a shipper issue, but annoying when paying a premium for freight shipping. More concernin... Voir plus
L'entreprise a répondu
We had a need to secure a newel post at the top of our stairs, which had become wobbly over time. Pulling everything apart to get at the the floor joists, etc. was out of the question. The folks at... Voir plus
L'entreprise a répondu
Ordered material for a DIY banister project and everything was shipped quickly and without issue. The quality of the wood products was top notch and the metal rails were also great quality. I do wish... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Exceptional Quality! Your steps and railing system should fit the rest of your home aesthetically and safely. We provide the finest stair components to create a stunning, sturdy stair banister. These include Iron Balusters, Stainless Railing, Wood Handrail, Newel Posts, and Wood Balusters. Our wood stair parts are manufactured with the best furniture grade hardwoods using only the best construction methods available. Our stainless stair railing parts are made from 304 grade and 316-grade stainless steel that offers long-lasting finishes and adds extra strength and durability. Wide Variety: We offer an extensive selection of stair components. Most of our stair parts are manufactured right here in the USA. From Handrail, Newel Posts, Box Newel Posts, Iron Balusters/Spindles to Treads and Starter Steps, and more. We have a full line of Modern Stair Railing Parts made of Stainless Steel if you want a modern rail system inside or outside your home or business. We have a NEW Stainless Lighted LED Railing System. We have recently added a new line of Modern Horizontal Railing that goes best with our Contemporary Wood Newel and Modern Wood Handrail.
Coordonnées de contact
4714 FM 1488 RD, Suite 105, 77384, Conroe, Etats-Unis
- 800-591-7224
- shawn@stairwarehouse.com
- stairwarehouse.com
4,6
Excellent
163 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
DIY Banister
Ordered material for a DIY banister project and everything was shipped quickly and without issue. The quality of the wood products was top notch and the metal rails were also great quality. I do wish that the top caps of the wood banisters were not already glued on as that would have made for a much easier installation without needing to drill additional access holes, but I made do.
1 avril 2026
Avis spontané
Réponse de Stair Warehouse
Thank you for your kind review! We're glad to hear your order arrived quickly and that you were happy with the quality of both the wood and metal components. We also appreciate your feedback—comments like this help us continue improving our products and installation experience. Thanks again, and feel free to call me anytime.
Shawn - 832-797-8219
The product worked great for my stairs
The product worked great for my stairs, I did have one of the covers that both the set screws were stripped out.
1 mars 2026
Réponse de Stair Warehouse
Thank you for your review, Dennis. I’m glad I was able to take care of the refund for the shoe, and I really appreciate your feedback.
Please don’t hesitate to call or text anytime.
~ Shawn
832-797-8219
Was good dealing with Stair Warehouse
Was good dealing with Stair Warehouse. Prices are reasonable and they were willing to work with my schedule. I was grateful they were willing to allow me to return some items, as I ordered wrong. (yes, with a restocking fee)
18 février 2026
Avis spontané
Réponse de Stair Warehouse
Hey Tim,
Thank you for the kind review—we truly appreciate your business. If you happen to take any photos, we’d love to see them!
Feel free to call me anytime at 832-797-8219.
Thanks,
Shawn
Réponse de Stair Warehouse
Hey Paula:
Thank you for the great review. We truly appreciate your kind words and support.
Please feel free to call me anytime if you need anything.
Thanks again,
Shawn
832-797-8219
Good quality products and good customer service.
My husband and I needed to build a bannister for 5 stairs in our house. I first checked the big box stores but we were disappointed in the quality of the materials. So I happened to find Stair Warehouse online. I ordered a solid hardwood Newel post initially which arrived very well packaged and in perfect shape. I then placed another order for balusters and assorted hardware including zipclips. The second order also arrived in excellent condition. One of the balusters was missing, but they sent me another within 2 days.
The one item I purchased from a big box store was a 6 ft red oak rail which I assumed was solid wood. However it was a time consuming disaster when I attempted to stain it since it was not solid wood, but made of bits and pieces that would not take a stain. We so wish we had bought a solid wood rail from Stair Warehouse since our solid newel post stained easily and beautifully.
It is expensive to shop here, mostly because of shipping costs, but it is worth it. They sell really good products and have good customer service where you can actually talk to people.
I am also very glad for all the information, photos, and videos provided by their website. We had never tackled a project this difficult before, but it came out amazing and our family is quite impressed. We are very happy we used Stair Warehouse.
8 janvier 2026
Réponse de Stair Warehouse
Thank you for your wonderful review, Susan. We truly appreciate your feedback and are so glad to hear you’re happy with the product.
Please feel free to call me directly if you ever need anything—I’m always happy to help.
Blessings,
~ Shawn
832-797-8219
Simple easy to understand products
Simple easy to understand products. Multiple pictures are helpful. It arrived in a timely matter.
27 février 2026
Réponse de Stair Warehouse
Thank you so much for your kind review and thoughtful feedback. We truly appreciate your business and would love to see photos if you have a chance to share them.
Blessings,
Shawn
Great experience
Stair warehouse shipped our products almost immediately. They arrived packaged extremely well. No damage. We had ordered a little over 50 balusters and all of them come individually wrapped. It was a great experience.
26 février 2026
Avis spontané
Réponse de Stair Warehouse
John, thank you for the great review. We truly appreciate your business and support. Please don’t hesitate to call me anytime if you need anything.
~ Shawn
832-797-8219
Had an issue with my order but had great experience
Had an issue with my order & after contacting their support team, they rapidly resolved my issue. Would strongly recommend them to anyone.
2 mars 2026
Avis spontané
Réponse de Stair Warehouse
Thank you for the wonderful review and feedback. We sincerely appreciate your business and look forward to seeing you again. Please feel free to call anytime.
~ Shawn
832-797-8219
Réponse de Stair Warehouse
Thank you for the great review, Joseph! We truly appreciate your feedback and are glad to hear you’re happy with the product.
Received two pieces that were damaged
Received two pieces that were damaged. They took care of this quickly and with no difficulties. Thank you. My thought is if the shipping packaging was better this might not have happened.
26 février 2026
Réponse de Stair Warehouse
Thank you for your review, Philip. I’m glad we were able to connect and make things right. If you ever need anything, please feel free to call me anytime at 832-797-8219.
~ Shawn
Réponse de Stair Warehouse
Thank you for your 5-star review, Lee! We’re glad to hear you’re pleased with everything. If you get a chance, we’d love to see photos of the finished project.
Please feel free to call or text anytime at 832-797-8219.
~ Shawn
Great product at a very reasonable…
Great product at a very reasonable price.
I'll use them again.
24 février 2026
Réponse de Stair Warehouse
Thank you for the wonderful review, Meaghan! We really appreciate your support and your business. We look forward to working with you again down the road.
Please feel free to call or text me if you need anything at all.
~ Shawn
832-797-8219
Réponse de Stair Warehouse
Thank you for the 5-star review, Alan. We truly appreciate your business and support. Have a great week!
~ Shawn
Prompt delivery
Prompt delivery! Everything in great condition. Can't wait to install.
26 février 2026
Réponse de Stair Warehouse
Hi Lori,
Thank you for the wonderful review. We really appreciate your feedback and would love to see the finished project when it’s complete.
If you have any questions during installation, please feel free to call or text me anytime.
~ Shawn
832-797-8219
The products look nice
The products look nice. I only ordered 1 of each pieces that I'll need to see how it may work out. This is a future project.
26 février 2026
Réponse de Stair Warehouse
Hi Cynthia,
Thank you for the wonderful review and kind words. If you have any questions or need anything for your project, please don’t hesitate to call me anytime.
~ Shawn
832-797-8219
Réponse de Stair Warehouse
Thank you for the great review, Lewis. We really appreciate your business and would enjoy seeing a photo of the finished project if you happen to take one.
~ Shawn
My order came quickly but UPS delivered…
My order came quickly but UPS delivered it to wrong address
23 février 2026
Réponse de Stair Warehouse
Hi Judith:
Thank you for your review! I’m glad to hear everything arrived quickly. If you ever need anything, please don’t hesitate to call or text me anytime.
~ Shawn
832-797-8219
Ordered some parts for you order, then re-order months ago…
Ordered some parts for you months ago didn’t order enough. I was able to call. They looked at my order and sent them out half of it came yesterday. The other half says they’ll be here tomorrow.
23 février 2026
Réponse de Stair Warehouse
Thank you for your 5-star review and your kind words. We truly appreciate your business and the opportunity to work with you. We look forward to seeing the finished project!
Great products and customer service.
Great products and customer service.
My only complaint was the slow delivery.
6 février 2026
Réponse de Stair Warehouse
Hi Kevin,
Thank you for your review and for the positive feedback. We truly appreciate your business and your support.
Please don’t hesitate to call me anytime if you need anything.
~ Shawn
832-797-8219
The spindle that I ordered is solid…
The banister that I ordered is solid and very well-made. I wish they made a thicker metal spindle to replace the wood ones that I have. I have a very large home and the spindles look dainty compared to the entry size. My only real gripe is the absolutely ridiculous shipping prices!
Update on 3/23/26: the owner reached out to my original review and he worked out a deal with me. The fact that he cared enough to do that means, to me, he cares about his company and his customers. I will be using them in the future for my stair needs. Thank you
21 février 2026
Réponse de Stair Warehouse
Hi Bo,
Thank you so much for your incredibly positive review—we truly appreciate your support and your business. It means a lot to us, and we’re grateful for the opportunity to work with you.
We look forward to working together again in the future! Please don’t hesitate to call or text me anytime at 832-797-8219 if you ever need anything.
Thanks again,
Shawn
832-797-8219
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