When we returned from our trip, we were told that our car could not be found and were asked to wait. However, when we arrived at the car park, staff were already waiting beside our car! They also sho... Voir plus
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Lisez les avis des autres
We booked SMG Park & Ride at Stansted through Looking4Parking and paid in advance for 1-9 October. My wife accidentally selected the 1st instead of the 2nd. We arrived on 2 October, a full d... Voir plus
L'entreprise a répondu
Absolutely appalling!! My car was not available on return from Dalaman flight on 9th September! Was under a different name when I went to collect and left waiting for an hour before it was rea... Voir plus
L'entreprise a répondu
CS Parking Stansted used to have the best Meet and Greet services, its now a shambles, poor communication, non uniformed and non English speaking (grunts and nods) who knows who your leaving your car... Voir plus
L'entreprise a répondu
1,5
Mauvais
281 avis
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A répondu à 95 % de ses avis négatifs
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All above 1 star comments are absolute…
All above 1 star comments are absolute true. I experienced the same things. Sadly i didn’t read reviews. I had to pay £20 for dropping my vehicle 1 hour and 15 late. Transfer vehicles were smelly of cigarettes and instead of being dropped in airport drop of zone, they dropped us near hotel. If you are not paying cash, they charge you extra. Absolutely unprofessional. We paid for a couple days of parking. Non of other companies charge extra for dropping vehicle later than booked. I would understand that, if we bring our vehicle earlier
The other companies charge extra, if we bring our car much earlier or if you pick up your car much later. Euros are unacceptable if I paid for whole period, than it’s up to me when I’m dropping the car as long as it’s not earlier. And why are you not saying in your email that if I’m gonna be late when dropping it will be extra charge. Also put in your information, that pick up and drop off is not in an airport territory, but 5 minutes of walking. Also let people know about transfer charges of £2.5 per person each way, before they booking made
11 octobre 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Hi,
We offer a generous grace period for you to arrive within. If you are outside of this time, as detailed in your email confirmation, then charges apply. We run a business and if customers could turn up whenever they wanted there would be little point in operating an appointment system. If you arrived over an hour late for a dentist appointment, for instance, you would need to rebook and would have to pay for the missed appointment!
Our shuttle buses are cleaned daily.
Drop is at the Radisson Blu Hotel where all Park & Ride services operate from! This is the closest point to the terminal building for park & ride.
We have operated for 19 years and are fully professional at all times. We would suggest that had you arrived on time your perception would have been completely different and not made out of spite.
We will always reply honestly and do not embellish the truth. Just because you do not agree with us does not make you right or us unprofessional.
You are mistaken as to other companies policies. All companies provide a grace period after which charges apply. As previously stated there would be little point having an appointment system if they did not!
As we have said we work on an appointment system. We need to calculate how many customers per shuttle. If customers just turned up when they wanted there could be prolonged waiting times!
The drop off is next to the terminal building and on the airport property. There is no transfer fee. Transfers are free of charge and customers sign an agreement to this. The charge of £2.50 is for the airport levy fees which are paid to enter and exit the drop off point. This is detailed in the email confirmation and on the website when booking. We cannot be held responsible if you did not read the information provided.!
Scammers
Please all be aware, before booking this is an open scam. We booked online fully paid for.
2 days into our holiday had a phone call to say that our booking had been cancelled and that on arrival that if we didn’t pay £100 we would not be able to collect the car. We got threatened on the phone and emails.he charges an airport levy fees and passenger fare £2.50 a person and does not use the airport facilities.also if you do not pay cash he will charge you extra for card payment (unlawful)all his vans are not insured to carry passengers or have public transport licence.and PHT from the ministry of transport OR local authority. His drivers are not crb checked or have private hire permit from the local authority and yet they carry children and vulnerable people. Our vehicle was damaged in 2 places and parked so close to the wall you couldn’t get in. They operate like the Wild West with racketeering and intimidation. Nothing these guys do is legit. Someone on reviews said he needs locking up and they are absolutely right. They hide behind different company names etc. we are taking legal action towards this individual.and someone else said the same on the reviews so if you want to join forces to pursue justice or need any witness statement please contact Chris on 07800805295
These guys need stopping before anymore go through what we had to go through.
More to add: this company are claiming they are not the company I booked with here is there message to us whilst we were on holiday in Venice:
This company requested I remove the feedback claiming they were not the same company I booked with. Please anyone reading this and have any doubts. Compare the telephone number he sent us on our booking and telephone number he is asking us to call is exactly the same.!!
He’s describing the rogue people very well indeed because he’s speaking about himself just changing the names. nothing he’s doing is legit and every feedback is correct for him. using unlicensed and uninsured vehicles for public transport and charging people for airport levy and not using airport facilities and charging you if you don’t pay cash.
And not adequate facilities to park on.
I hope the authorities catch up with them soon.
Hi Chris,
Thanks for your time on the phone. As discussed your parking booking was for arrival Sunday 28th September and as per the terms and conditions was deemed a no show as you did not come in until Monday 29th September. You therefore have to pay for a new booking charged at £25.00 per day for four days parking (Monday 29th September to Thursday 2 October). Total due £100.00
Please note this £100.00 needs to be paid either in cash to the driver when you return on Thursday (the driver can provide you with a receipt if needed) or via bank transfer by close of business tomorrow.
The bank details are:
SMART VEHICLE STORAGE LIMITED
04-06-05
19310654
(Please use your vehicle registration as the reference).
Please note that you will not be able to pay via bank transfer when you return as you will be back after the office has closed.
If you wish to discuss this you will need to contact the office on 02033704220 between 09:00 and 17:00 UK time. This conversation will need to take place before you return as you will land outside office hours.
Many thanks.
29 septembre 2025
Avis spontané
SCAMMERS & CRIMINALS
SCAMMERS & CRIMINALS - DON’T USE! We paid £130 for meet and greet then were coerced (verbally abused) into being charged an additional £250 cash - because we were running late for our departure. On our return we received a text to say the office was closed. (We had been told at drop off where to wait - they knew what time our flight was due in.) The text gave us instructions to go to a yard in Bishops Stortford and access a key safe in order to collect the car. We then had to book, wait and pay £30 for an Uber to drive us to the pitch black yard to literally search for the car. This added around 2 hours to our return journey. The owner is selling services under false pretences. He needs locking up and I will be reporting him to the police and the parking comparison website where I found him. Nothing good is coming your way.
18 septembre 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
AVOID THIS COMPANY | FRAUDULENT |…
AVOID THIS COMPANY | FRAUDULENT | COMPANY DISSOLVED | RUN BY SCAMMERS | REPORTED TO TRADING STANDARDS | REPORTED TO STANSTAND AIRPORT | ALL FIVE STAR REVIEW ARE PAID REVIEWED (REPORTED TO GOOGLE TO REMOVE (ADSENCE) | REPORTED TO ESSEX POLICE (UNDER INVESTIGATION) | REPORTED TO INSOLVENCY SERVICE | REPORTED TO ACTION FRAUD | REPORTED TO GOOGLE TO BLOCK ADVERTISING FOR THIS BUSINESS
Upon return from my holiday, I discovered that my vehicle had been significantly damaged on the passenger side door and front bumper. Furthermore, I was appalled to find that the drivers responsible for returning the vehicle appeared intoxicated, with noticeable alcohol Odor emanating from their persons and the vehicle. Driver has also been smoking in my vehicle.
I have attached photographic evidence of the damages and the condition of the vehicle upon return for your review.
Additional Concerns:
• The drivers refused to present their identification or valid driving licenses when requested.
• The drivers fled the scene upon my questioning, and I have reported this incident to the police. A CAD reference number has been obtained for the report filed with Essex Police.
• I also wish to highlight that this incident is part of a pattern of similar complaints, including scratched, damaged, and written-off vehicles, as evidenced by multiple negative reviews online.
25 septembre 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
LTA Trading
LTA Trading is one of a number of "m&g" service providersat Stansted Airport. They use the Short Stay CP to meet you, but don't tell you that you must pay £20 extra to both enter and exit the car park.
19 septembre 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer
THE WORST AIRPORT CARPARK SERVICE EVER
I chose SMG Parking because it was much cheaper than the other airport parking options, it turned out to cost 3 times as much.
I arrived and was told my SWB transporter was over the 4.5m standard length, and had to pay an extra £45.
I was charged on arrival £2.50 each way to cover airport levy fees (which was announced in their small print once I had booked and paid online).
I had to hand over my vehicle keys so they could move it where they wanted. I wasn't happy about this, and prefer to hold onto my keys, assured no one is accessing/using my vehicle.
I then had to wait at their drop-off office 25 minutes until others arrived so they had a full mini van to drive to the airport!
My return flight was delayed 2 hours causing me to arrive into Stanstead Airport at 12:10am. I called SMG to advise, only to be told they stop collecting from the airport after 12am. So I had to pay an Uber £27 to get back to their ramshackle farm to collect my vehicle.
If I could give zero stars I would.
I never bother to write reviews but this experience was sooo bad, they shouldn't be in business causing others such upset.
AVOID AT ALL COSTS, YOU'VE BEEN WARNED!
19 septembre 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer
Terrible service do not use
Terrible service, was waiting 1hr and 20minutes to get car back! Avoid avoid avoid
22 septembre 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. We believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
Atrocious from start to finish
Atrocious from start to finish
Do not use this meet n greet
15 septembre 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. We believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
If I could give zero stars it would be…
If I could give zero stars it would be too many .
Arrival at airport - hand over was an absolute shambles. There was a long queue of drivers waiting to have their cars collected which took up-to an hour .
Meet and greet ‘staff’ were not identifiable in any way and everyone in the queue was ringing the company repeatedly to listen to lies about collection times .
Note… you are responsible for £10 drop off fee.
Collection after return flight - this took TWO HOURS ,
Initial call to advise of my arrival 00.53 am. Advised it would be 45 mins for car to arrive .
Car brought back to orange car park at 01.45 am.
There was again a long line of weary travellers being fed lies about their cars being on their way , by call centre operatives with a very poor grasp of English.
Mine was ‘driver on the way’ for 1 hour 45mins when I could clearly see on my tracking device that it was parked in some random place and hadn’t moved an inch.
I insisted that the returns driver paid my exit fee of £10 as compensation , after I had tried to call the police for advice , as we were all beginning to think our cars had been stolen .
Good people ….. please don’t use this company . It is not the legitimate Stansted airport meet and greet which is excellent . No idea how I managed to book these scammers by mistake . Rant over .
15 septembre 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. We believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
Absolutely disgusting service
Absolutely disgusting service. Dropped car off after being cleaned. Dry sunny day. On pick up it took 50 minutes for them to drop the car back after telling us 20-30minutes. On receipt of the car we did a quick scan round it but it was pitch black and in a very busy carpark (orange Stansted) so couldn’t view it properly. Driving home Clutch was to the floor and not working properly. Arrived home 11pm so again couldn’t check the car over until the morning. Once we got a chance to have a good look we noticed a crack in the bumper and it was absolutely caked in mud on the underside like it had been bottomed out. Had absolutely no help from them at all as we should have apparently took pictures and video in a very busy carpark in the dark of the underside of the car. So supposed to lay on the floor and take videos and have your legs taken off in the process!!!! AVOID AVOID AVOID Is all I can say. Absolutely disgraceful company
6 septembre 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. We believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
Avoid
Avoid - constant misinformation, lack of care, T&C's of parking provider (SMG VIP, Whole Group Vehicle Storage) vary from T&C of booking platform (A2Zparking).
1. Spoke over the phone with SMG employee and informed that I will arrive 1hr 20mins after booked slot time - was assured that as I have "meet and greet" parking it wont be problem
2. arrived and has been informed that by now management "changed ruling" - my booking has now been cancelled as it is over 60 mins after booking time
3. Explained to staff member that T&C's of booking platform are allowing up to 2 hours lateness but was met with only one solution - pay us £300 in cash for new booking as we are not taking your car in anymore (Which I did as it was only way to still catch my plane).
4. Contacted office few days later and explained situation (breach of trading standards) - was told that as I paid "voluntary" there is nothing they done wrong.
5. Contacted A2ZParking who supported my claim based on merchant not conforming to agreed T&C's and refunded my original booking.
I recovered my money but whole experience left me with sour feeling - I felt that customer service doesn't care about customers or services provided to customers by own employees. Not to be repeated for sure with this provider!
15 août 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Hi we must address your review and correct the information that you provided.
1: Yes you were 1 hour and 20 mins after your booked time. You were not told that it would be ok. You were informed that you would need to rebook as you were outside of the grace period that is detailed on you confirmation that you had in your possession.
No changes to our procedures and T&Cs were made.
2: It was explained to you that any information provided to you incorrectly by the booking agents should be addressed directly with them.
3: you paid a discounted daily rate that took into consideration of your previous payment. You could have parked in the short stay car park. It is you responsibility to leave sufficient time for your journey to the airport. If you were late for your flight and the check in time was closed then you would have had to have made a new booking!
4: There would be no point in having an appointment system if you could just arrive when you wanted!
5: There was no breach of trading standards and you did indeed have a choice to park elsewhere.
6: A2Z did not agree that we breached the T&Cs they agreed that THEY provided the incorrect information to you, as explained to you when you called us directly.
7: A2Z refunded you the money because they were at fault. We explained the situation with you and eventually you decided to take our advice and were able to recover your money.
We care about customers and provide help where needed. A customer is not always right and we will not be bullied into accepting liability when we are not at fault. This does not make bad customer service. Customers should act courteously towards our staff and conduct themselves is the same way as they would expect us to.
Zero starts
Zero stars, absolute scammers of M & G, info says call 20-30 mins before getting to car park, on the phone told 30-40, then blatantly lied to when asking where the car was over an hour & 10 minutes with tired kids that have been travelling all day. Shouid report to ombudsman! DO NOT USE EVER
3 septembre 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
Misrepresentation
Took over an hour to get car back after repeatedly been told it would be there in 40 minutes. Company stopped answering calls after they repeatedly lied to me on the phone - based on the standard response I expect the company to say they can't find my booking - check other reviews. These people can't be trusted
24 août 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
Really rude!
Really rude!! Extra charges. Please be careful with this company! Drives dangerously in his van. Complains about other customers in front of you. The area is not looked after. Cars are crammed up!! Scam!
22 août 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Hi Kimberley,
You recently provided a review on Trustpilot. Having checked our records it appears that you were not a customer of ours. We believe that you were probably a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
SCAM!!!!!!
1 star is too much. This company is embarrassing. Complete shambles.
Left us waiting nearly 2 hours at 3am with two babies.
We were one of many family’s waiting.
SHOCKING! DO NOT USE THEM.
22 août 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC. The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham. We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages. You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback. If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking. We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week. Kind regards, Mark Simpson Customer Liaison Officer.
Not to be trusted. Took 1 and 1/2 hours to return our car.
Should have read the reviews. Had to wait 1 and 1/2 hours for car to be returned despite a claimed return time of 30 minutes. The guy who answered the phone when we kept phoning for updates said the delay was because of road works and that we would have our car in maximum 50 minutes. However the drivers told us it was just because they didn't have enough drivers and that wait times were far longer. After complaining a couple of times during the 1 1/2 hours, the centre just stopped answering the phone. It felt like our car had been stolen and we were completely helpless. Would never use again.
19 août 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Do not use this company
Do not use this company. I have used many meet and greet services over the years and this was the worse. After booking and reading the small print before travelling, it mentions the extra £10 charge each way. The information provided for the arrivals said goto the Orange parking zone A-D whihc was repeated after having to call 30 mins from the airport. After several circuits I maned to park in that area. No one was waiting. Needed another call which said more car to H! On the way back, I called as requested. It took 50 minutes for the car to be returned. I called to chase twice and had poor engagement and was told it states 45 minutes in the details. This is NOT a meet and greet service.To top it all, my £1 coin I leave in the car for gym locker was taken. I should not have left the coin in the car, but it shows another side of the lack of service and trust
18 août 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Avoid all cost
Avoid all cost!
Scammed service damaged my car, nobady replayed on emails or phone calls, not taking responsibility. Parking is not safe in random field with no cameras parked cars in randomly.
6 août 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Avoid at all costs
Avoid at all costs – rip off service!
If you want to be ripped off, then use this company. I have never been so disappointed with a car drop-off service in my life. We were booked for an 8–9am slot, but due to missing the junction we arrived just 10 minutes late. For this, they charged us an extra £20. On top of that, they demanded £25 because there were five of us traveling, and even added a £1 fee just because we paid by card.
In total, what was meant to be a cheaper alternative ended up costing £79.99 plus another £46 on arrival. All this when I was simply trying to avoid the £120 airport parking fee. To make it worse, another family who arrived at the same time as us was charged the exact same way.
As a frequent traveler, I have never come across such hidden charges and unprofessional service. Absolutely outrageous. I will never be using them again – and I strongly advise others to stay away.
17 août 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
Absolute crooks…
I booked them through compare your parking where they had called themselves another name ‘executive cars’ and claimed to have 5 star reviews. Not the 1 star they evidently deserve. Very poor communication. They took an hour to deliver the car back. The £20 paid for the pick up and drop off (paying orange car park) was only made known once we had already booked. When they finally delivered the car it was scratched!
3 août 2025
Avis spontané
Réponse de stanstedmeetandgreetparking.co.uk
Having checked our records it appears that you were not a customer of ours. From the booking reference that you have provided we believe that you were a customer of Stansted Airport Parking Services, https://stanstedairportparkingservices.co.uk . They have a number of other names too, including, Safe Meet & Greet, Smart Meet & Greet, Go Stansted, Executive Meet & Greet and Swift Meet and Greet. Their product name is Stansted Meet & Greet Parking and this is where the confusion starts. They have done this in a deliberate attempt to masquerade as ourselves in order to deflect any bad publicity from themselves. We have received many communications from customers who have had similar experiences as yourself. Essex Police and Uttlesford District Council are building a case against this rogue company and our advice would be to contact both of them as well as Trading Standards. There has been extremely bad press about this company since before Easter. It has even reached the national press and been subject to reports on the BBC.
The people in charge of this company are Mansoor Khan, we understand that he has a conviction for similar practices in Manchester, Mashood Ghumman, he ran an identical operation under the name of Nationwide Cars a couple of years ago and disappeared when the police shut down his operation and Rakesh Kumar, he is the owner a number comparison sites, including the one you booked through. All three are aware that they are not running a legitimate service. They do not have any insurance cover to drive customer vehicles and they do not have planning permission from Uttlesford District Council for Airport related parking. Uttlesford District Council informed us on the 15th that they have issued an enforcement notice requiring them to vacate their illegal parking site. The company falsely advertise secure parking. Often vehicles are parked on the side of roads, keys are left in the boot of a customer's car which is not locked and they use customers vehicles to ferry their own members of staff to and from their illegal site. Their hub is the Terminus Car Park, Terminus Street, Harlow. They also use fields at The Nook Farm Industrial Estate, Bury Lodge Lane, Burton End and at New Farm, Stansted Road, Elsenham.
We have footage of cars parked on residential streets around Stansted and reports from local residents. We would be glad to provide this to you should you wish to view it. Many recents posts have also appeared on local Facebook community pages.
You would need to make your complaint with the booking agent but it is likely that any complaint will be ignored. If this is the case we would advise contacting your credit / debit card provider in order to issue a chargeback.
If you were to make a dummy booking you will see that their product name states Stansted Meet & Greet Parking.
We hope that the above information is helpful to you and would kindly ask you to remove your review. The correct domain to make your review to is stanstedairportparkingservices.co.uk
We would be pleased to discuss this matter with you further. If you would like to do so please call us in 0203 370 4220 between 09.00 - 18.00 every day of the week.
Kind regards,
Mark Simpson
Customer Liaison Officer.
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