When we returned from our trip, we were told that our car could not be found and were asked to wait. However, when we arrived at the car park, staff were already waiting beside our car! They also sho... Voir plus
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We booked SMG Park & Ride at Stansted through Looking4Parking and paid in advance for 1-9 October. My wife accidentally selected the 1st instead of the 2nd. We arrived on 2 October, a full d... Voir plus
L'entreprise a répondu
Absolutely appalling!! My car was not available on return from Dalaman flight on 9th September! Was under a different name when I went to collect and left waiting for an hour before it was rea... Voir plus
L'entreprise a répondu
CS Parking Stansted used to have the best Meet and Greet services, its now a shambles, poor communication, non uniformed and non English speaking (grunts and nods) who knows who your leaving your car... Voir plus
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Car has been scuffed on with side wheel…
Car has been scuffed on with side wheel arches and at the front. It was dark when we returned so dodnt see it immediatley til we parked at tye house. We didn't look at reviews before we left and everyone else has had the same issue. Do not use.

Réponse de stanstedmeetandgreetparking.co.uk
As others have said, AVOID!
Booked Stansted parking with Safe Meet & Greet Ltd fairly last minute through the Compare Your Parking website after foolishly believing the 5 star reviews on their website. Obviously these are fabricated because coming here to read the reviews after, I soon realised my mistake. The first issue was I didn't receive a confirmation email. Luckily I've used Meet & Greet services at many airports, many times before so I know how they usually work. Thankfully I screenshot the confirmation page when I purchased the parking so I could see there was a mobile number to call and I called it about 15 mins before my 4am arrival. The first 6 times I called the number, it went to voicemail. Started to panic a bit because had no idea where to go or who to meet and no email with information. I pulled over in a petrol station and tried calling again and finally someone answered. They abruptly told me Orange Car park Row H. I went there and found another worried and confused driver. We both seemed relieved that there were others as at this point I was beginning to worry that the company didn't exist. We were chatting about this when a man from the company walked over and I asked him if he was from the Meet & Greet company and he put his hand in my face and said YES I AM FROM THE DODGY COMPANY. So straight away I had a really bad feeling. A couple more cars arrived and everyone was upset and stressed due to probably all having the same experience as me. Anyway, off I went to enjoy my few days away and not think about this horrible experience.
Upon my return, I got through passport control and called the same number to let them know I was ready for my car. As a lone female, I was relieved that they answered straight away and said to wait outside for 25-30 mins. Whilst waiting, I began reading the Trust Pilot reviews and realised just how awful the company is. I started to worry. When it got to 1am and just over 30 mins waiting, I called again and they said they were round the corner. I waited another 10 mins and was about to call again when my car eventually turned up. I checked for any damage and actually this man was 100x friendlier and nicer than the other people from this company I had dealt with. I said to him, I was just reading all the bad reviews and starting to worry and he told m, yes they are terrible and he was leaving the company at the end of the week because "they are SH*T" and understaffed and rude and he can't bear working for them. He said he had brought 93 cars on his shift that day alone. I got in my car and could see that the trip from where the cars are stored had only taken 9 mins yet it took 45 mins for him to bring the car to me.
So clearly this company is raking the money in and have no intention of improving their service because people will still use them regardless.
Also they failed to mention when booking, the extra £20 charge that you have to pay to get in and out of the meeting point. Maybe this information was in the confirmation email I never received. The extra charge actually makes the parking not that cheap anyway.

Réponse de stanstedmeetandgreetparking.co.uk
I would never use this company again…
I would never use this company again they are scammers keep you waiting for 45 minutes no explanation rude car filthy and charged us £10 in and £10 out which wasn’t stipulated on their website

Réponse de stanstedmeetandgreetparking.co.uk
Very poor service
I called as instructed when I was clear of customs and was told my vehicle would be returned in 40 minutes, 10 minutes later than the suggested 30. After waiting 50 minutes I made another call to find out the eta. I was told that my vehicle hadn’t even left yet due to technical problems, and it would be a further 20 minutes. After waiting out this further 20 minutes my vehicle was still nowhere to be seen. I made another call to be told my vehicle was definatly on the way and would be with me shortly. After a further 10 minutes with no vehicle still I called and was told there was a checkpoint causing a delay. I finally had a call from the driver to say he was 2 minutes away. He finally turned up 5 minutes later. That was over an hour later than the suggested half an hour.

Réponse de stanstedmeetandgreetparking.co.uk
Absolute sham of a place
Absolute sham of a place. Turned me away 90mins bwfore my flight, as I have a tesla and no key, almost ruined mine and my daughters holiday ny missing the flight. Wont refund my money as its my fault aparently. Doesn't say anywhere on booking about leaving keys with them. was told to view there own website where it does, but the link to there site goes back to third party site. Its a shithole of a car park, wouldn't leave a bin there let alone a nice car.

Réponse de stanstedmeetandgreetparking.co.uk
Our cars being used without our knowledge
We left our cars with those fraudsters for a week when we went away. Whilst being away, we saw our cars driving around through our live car trackers - these idiots couldn’t even use their little brain to know if there were trackers in the cars or not. We got back to the UK at Stansted, our cars were muddy inside, fuel was low (not as we left it) and mileage gone way up. Their staff had confirmed that YES they use their customers cars and the owner Manzer Khan is aware of it. We have contacted police who said they have a case against them and this business will seized operating soon as they have CCTV evidence of customers car being used without their permission.

Réponse de stanstedmeetandgreetparking.co.uk
Worst Meet & Greet Experience Ever!
I used Safe Meet and Greet at Stansted and had the absolute worse experience. I waited over 30 minutes for them to collect my car on arrival despite having called them to say I was 30 minutes away. I waited almost 2 hours for them to bring my car back to the terminal on departure! On both occasions they were extremely rude and the driver was aggressive even getting very close up to me. DO NOT USE THE COMPANY 'SAFE MEET & GREET' at STANSTED UNDER ANY CIRCUMSTANCES.

Réponse de stanstedmeetandgreetparking.co.uk
Avoid - go elsewhere!
Avoid. I booked this at their website and my confirmation email had the wrong time but on the right days. I immediately called them and was told it would not be a problem. I emailed them to confirm.
Then on arrival I was charged a £45 ammendment fee.
They also brough my car to the airport Radison Blu so I am now worried about getting a drop of charge too.
I wrote to them on return but zero reply.
JUST GO ELSEWHERE> They have ZERO to offer and will likely rip you off

Réponse de stanstedmeetandgreetparking.co.uk
Absolutely do not recommend this…
Absolutely do not recommend this company. You’re better off parking in an official airport car park and taking a shuttle or bus.
After landing, they ask you to wait 20–30 minutes for your vehicle to be returned — I ended up waiting over two hours, and the driver who finally brought my car back was extremely rude.
A few days later, I received a £60 parking fine from a camera at some unknown location — clearly issued while the car was still under their control and not yet returned to me.
This entire experience has been frustrating, stressful, and completely unacceptable. If you value your time, peace of mind, and want to avoid unexpected fines, stay far away from this company.
STRANGEST EXPERIENCE IVE EVER HAD
We were getting transported to the airport at speeds that far exceeded road safety. We nearly had 2 head on collisions, the second incident we went off road and into a ditch. We had to cancel our flight and come back 3 days later that planned. I got a horrible text saying we want £115 cash no VAT receipt. If not paid at Stansted, they will seize my vehicle. I didn't think much of it. I just wanted to get home. then the driver started having a real Barney with another passenger with a walking aid, it even got physical.
He got more money off him also.
I think I need to review more companies before I book next.
Smart Meet and Greet are rubbish!
Smart Meet and Greet are rubbish!
I got a parking ticket after using this company and now no one is answering emails or taking responsibility.
Please do not use.
I think they have changed their name now anyway!
Don't book with this company
We were aware of the £10 charge prior to arrival. So, the guy that collected our car asked for the ticket and to pay the £10. We gave him payment and the ticket. This man clearly just pocketed the £10 and just drove out as I received a £60 fine a week later. If you try and contact them they will use every avoidance tactic in the book and needless to say very rude. DO NOT USE THIS COMPANY!
Totally impossible to reach anyone to…
Totally impossible to reach anyone to resolve a simple registration issue. Have tried chat boxes, emails, phone numbers, either not working, or the person at the other end putting phone down as doesn't understand. Unable to put into words how useless this company is.
Cowboy car park
Cowboy car park — they will charge you for everything!
We booked our parking about two weeks before our trip, and it was much cheaper than everywhere else — which should have been a red flag in hindsight.
Unfortunately, on the way there we hit a pothole and got a flat tyre. I immediately called the car park to inform them of the situation and kept them updated throughout. We had to wait for an emergency tyre fitter and ended up having to pay to change our flights.
Despite all this and the fact that I kept them informed, the car park staff simply didn’t care. They still charged us £75 just because we arrived a couple of hours late — even though our original parking fee was only £53! On top of that, they added another £2 fee just for paying by card.
The whole experience was horrendous. They showed no understanding or flexibility whatsoever and were only interested in taking more money.
AVOID AT ALL COSTS!
The worst parking company ever. us…
The worst parking company ever.Left us to wait with the kids on a cold in a middle of night more then an hour, but should be up to 30 min.Didn't picked up a phone, keep telling us less then 30 min at first, then after 40 min waiting, they telling 5 min, then during another phone call it's already 20 min.And all this not even in busy time.They only brought our car when my husband said on a phone he will call to police if car will be not here, the bring car after 20 minutes.The have at least 2 companies with different name, but funny it's all same phone number, and drivers keep telling they working for different company.Especially if you with kids, avoid!You will get so many troubles, wish we could read reviews before, but who could know that Stansted airport can let such a scumbags work on there territory.Whey there was not as described too.
Nightmare! Don't even back to my review, as I see what I company you are.
Total SCAM
Total SCAM. Were a bit late as our flight is delayed by more than two hours, they charged us £20!!! Plus added 11 pounds on top for TRANSFER !!!!!!! AVOID THIS SCAM!!!! End up MUCH MORE EXPENSIVE than parking in the airport!!!!!!!!!!
Read the small print
Read the small print - was charged £10 extra on arrival - this is misleading as other (closer!) car parks would be cheaper.
Also, didn’t appreciate witnessing an argument with other customers (who were justifiably annoyed with same charge).
Not close enough to airport either.
***AVOID ****
When we booked we were told to phone 30 minutes before arriving. We phoned up and were told someone would be with us within 25 minutes. We entered the orange carpark and waited. No-one arrived to collect our car, so we phoned again. This time we were told someone would be with us within 10 minutes. Over an hour later, and after several more calls, a man arrived and told us to pay for the carpark fee. It stated,when we booked, it would cost £10, but because we were now over an hour, we had to pay £18. We confronted the man and he was very rude and told us to oay as the price was going up as we spoke. It was a horrible experience to start our holiday.
On the return we again phoned 30 minutes before as advised, but we were told the weather was bad so it would be at least 50 minutes for them to deliver our car back. That was a lie, the weather was fine.
Eventually we got our car back and paid the £10 exit fee.
We will never use meet and greet again.
Worst company I've dealt with by far!
Worst company I've dealt with by far!
had to pay £40 extra on arrival because it was 0.5 meters longer than a standard car, making it far more expensive than parking in Stansted car park. On top of this they damaged my wing mirror and denied it was them despite the vehicle being brand new. Avoid company at all cost
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