Starplan Avis 2 303

Had a media wall fitted which included an electric fire , had to assemble and fit the fire myself 🤬 , noticed a few doors out of line , let the agent know and was assured I would be contacted , appx 6 weeks later nothing , sent a reminder and was assured I would receive a call that day , that was 5 days ago , still nothing , very disappointed .

Wow!, is all I can say about the in store experience in the Wednesbury showroom, completely uninterested staff who were shocked that we decided to leave.
Asked for a price for a unit they had on display that was exactly what we had been looking for and was told to "look around the corner at at stuff that's been reduced", no idea what corner she meant either.
Anyway, onwards and upwards as the service from the showroom right next door was fabulous.

From start to finish Starplan is amazing. From the designers through to the installation team couldn't fault them.
Highly recommend them.

From when we first went in, the staff couldn't be more friendly and helpful especially Stephen who couldn't do enough to help us. Everything ran smoothly. Kitchen was fitted when we were told it would be. We are very pleased with our kitchen and would recommend Starplan and Stephen to anybody.

I have dealt with Starplan for many years along with my daughter. I have always been very pleased with the service and the quality/fitting of the wardrobes. However, today, Sid at the Cannock branch excelled. I have recently moved and took the wardrobes with me and two bedrooms have now gone into one. However, I was short of four matching handles. I searched everywhere to no avail and as a last resort phoned Starplan thinking I had no chance. Sid not only checked they had the handles still on supply at very little cost but said he would have them ready for ne when I went into the store. Thank you Sid and Starplan.

Great service and product, delivered within timeframe. Would recommend

Really pleased with my fitted bedroom. The company was honest, helpful, and gave constructive advice throughout. Everything was completed professionally with great attention to detail. A smooth and stress-free experience from start to finish. We love our bedroom!

Great job, in and out in a few hours

The service which Starplan gave was exceptional from planning the bedroom to final installation.
The salesman (Scott) was very knowledgeable and was able to design our bedroom to suit our requirements.
The installation team were very polite & professional when they came to instal the bedroom.
I would recommend Starplan and have no hesitation in using them again.

The design representative listened to our needs and designed our bedroom furniture to our requirements

Hassel free, pleasant staff and delivery drivers, on time and quick.

Excellent Customer Service highly recommend.

Good showroom experience and accommodating with dates and client needs. On site very efficient, neat and tidy. The only negative was the almost threatening tone of the correspondence prior to installation where you reinforced your need for the room to be clear or additional charges would be imposed - whilst I understand the requirement, it could pose a challenge to some old or disabled people. Softer language would have been more customer friendly

The hinge on my wardrobe which I had fitted by starplan 9 years ago broke.I rang them last week to see if they could help and Debbie spoke to me then hand delivered me a new one today.That's how good their after sales service is. I would definitely recommend them to anyone

Excellent made bedroom furniture and beds high quality

Staff were exceptional in store, gave us ideas of what we could have in the space and measured up within days of the order. Some of the workmanship regarding the fitting wasn’t as good as I would have expected with 4 chips in the surround/ frame of the sliding robe which looked to be filled in with black felt tip pen. One of the shelves was missing a support which had fallen out but I was able to screw it back in myself. On the whole happy enough with the overall wardrobe just check carefully before you sign to say you’ve checked it .

Have dealt with starplan before we first bought our wardrobes ten years ago and they are as good as the day they were purchased great service highly recommend

The design stage was fine and fitting went well , it all went wrong with the aftercare or lack of care . A couple of items where missing and some atill are . I feel that if I didn't contact them they wouldn't of contacted Me at all because they have been paid in full and in no rush to do the snags .

The second time we have used starplan they were efficient considerate and clean, leaving us with beautiful wardrobes, good value and came highly recommended