Starrymart Avis 

115
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Rude customer service. I was fine with them until I had an issue with my order, I sent them an email and the employee who replied was very unhelpful and treated me like I was a dumb person . I certai... Voir plus

Noté 4 sur 5 étoiles

Regardless of the fragile label on the parcel, Amazon Shipping dropped my parcel over the fence onto the ground

Noté 5 sur 5 étoiles

Have ordered twice from Starry Mart. Once via Amazon, and once directly from their site. Extremely happy with both experiences. Orders are processed quickly. Arrive quickly. An order that had glass in... Voir plus

Noté 5 sur 5 étoiles

Made my first order after plenty of hesitation. A friend of mine actually ordered first and when they had prompt delivery and delicious Japanese snacks, I knew I had to take the plunge as well. Deli... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Épicerie asiatique
  2. Supermarché chinois
  3. Épicerie japonaise
  4. Épicerie coréenne
  5. Maché en ligne
  6. Supermarché

Écrit par l'entreprise

Starry Mart was founded in 2009 and formally established as a limited liability company in 2015. We are a modern e-commerce company specializing in Asian food, with food and beverages from China, Japan, Korea, Malaysia, Singapore, Indonesia, Thailand, and Vietnam. We have our own logistics warehouse and two store branches located in Canterbury and Colchester. Our delivery services cover majority areas in the United Kingdom, the European Union, and North America. We build up an excellent reputation with professional service, rich product range and high-quality product. Our team has always insisted on service first, and always put customers first. Our main principle is to allow customers to purchase the best quality products and the most intimate service at the most reasonable price.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

115 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,7

Tous les avis

(115)

13 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Do not shop there. They send you soon to be expired stuff.

It’s my first time buying there and it is also my last time.
They sent me 4 items that are going to be expired in less than 3 months time.
Half of the other items around 8-10 expires in 6 months.

This is ridiculous.

Reply to below: I had emailed them and I got no reply at all. How convenient that I only got a reply through a bad public review sooner than my private email to your customer service.

24 juin 2022
Avis spontané
Logo de Starrymart

Réponse de Starrymart

Dear Customer

Thank you for your feedback, please note that with the global shipping crisis continues many items takes longer to arrive into the UK. The time frame of this can be from 4-6 months after the production date.

Please email our customer service team if you required further assistance.(info@starrymart.co.uk)

Best Regards

Noté 5 sur 5 étoiles

My first time ordering with Starrymart…

My first time ordering with Starrymart and was not disappointed. Ordered Saturday evening and got my goodies Monday afternoon. Excellent services. All products ordered are high quality and very well packed. A couple of the items had 4 months before expiry but the taste is not affected and they’re almost eaten! Rest of the items are long dated. Will definitely buy again from here. Great customer service.

20 juin 2022
Avis spontané
Noté 3 sur 5 étoiles

Quick delivery, however, short dated

While i commend the store for processing and delivering my order fairly quickly, everything in my order expires within 3-6 months and this was not declared on their website. When i contacted them about this, i was given a "not our fault this is how it is" explanation and a return option was provided, at my expense. Will no longer be patronising this store. i will be taking my business to Tradewinds Oriental Store, they provided better service and contacted me when any item in my order had a shorter shelf life to ensure i was ok with it before proceeding to dispatch.

19 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

Easy ordering and super-fast delivery

My local Starry Mart didn't have any Healthy Boy Brand Mushroom Soy Sauce in stock so I decided to look online for it. I came across the Starry Mart website and was a bit dubious of ordering at first because I've never used it. Nevertheless, I ordered three bottles of the soy sauce (delivery was £3.99) and it arrived within 2 days. Really impressed with the super fast delivery and was pleased that there was no plastic packaging inside the box the bottles came in (lots of paper void fill kept the bottles from getting damaged). Highly recommend and will order again in future.

10 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

I love starrymart

The delivery is very quick. The range of items on starry mart is great. I ordered the BTS americanos and they made sure, although it's random, that I still got most of the members! I've ordered multiple times now and will again

9 avril 2022
Avis spontané
Noté 5 sur 5 étoiles

Delivery in less than 40 hours

Delivery in less than 40 hours! I also love the incredibly wide range of products available, all for one of the lowest prices among Asian supermarkets in the UK.

29 novembre 2021
Avis spontané
Noté 5 sur 5 étoiles

Speedy and great!

Super quick delivery and very well packaged.
Items are all great as per online description too! Will definitely order again. Thanks for the superb service.

23 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

I love it so much

I love it so much, this store is great and I’ve ordered many times from here and it gets better everytime, you should definitely order from here because you won’t regret it!! :) thank you so much <3

23 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

Amazing!

Starry Mart is an amazing Asian store! Has many variety of Asian goods. It was my first time ordering online and it’s fantastic! My order was progressed quickly and it arrived the next day. The delivery man was very nice and friendly. I will definitely comeback and would really recommend this store to those who are interested !

16 octobre 2021
Avis spontané
Noté 5 sur 5 étoiles

Very happy with my experience.

Have ordered twice from Starry Mart. Once via Amazon, and once directly from their site. Extremely happy with both experiences. Orders are processed quickly. Arrive quickly. An order that had glass in them were safely packed. Will definitely be ordering regularly from here from now on. Have items you cant find in super markets. And better quality items than what you actually can find in super markets.

27 août 2021
Avis spontané
Noté 1 sur 5 étoiles

Just ordered dumplings and they had…

Just ordered dumplings and they had thawed . There was no ice bags so I'm assuming this is why this happened not happy wont order frozen from them again

19 août 2021
Avis spontané
Logo de Starrymart

Réponse de Starrymart

Hi, thank you for your feedback. We use dry ice solution for the frozen item delivery via Next Day Morning delivery service. Please note, dry ice is a form of gas to maintain the temperature, it will dissolve in the air after 24 hours. For more information please refer to our frozen delivery policy https://starrymart.co.uk/frozen-chilled-product-delivery-information.

Noté 5 sur 5 étoiles

Fantastic Selection and Service!

A great online supermarket and very speedy delivery! Based on experience, I usually receive my order 2 days after placing it. There is a massive and good selection of asian groceries (especially snacks - Japanese snacks) both food and drinks are very reasonably priced!
I highly recommend them.
All orders so far have been packaged all in recyclable paper/cardboard material, so is good for the environment too! The branded box is a cute nice touch too.

17 août 2021
Avis spontané
Noté 5 sur 5 étoiles

A great online supermarket!

A great online supermarket and very speedy delivery! Based on experience, I usually receive my order 2 days after placing it. There is a good selection of asian groceries (especially snacks) at very reasonable prices! Highly recommended. Bonus - your items are packaged all in recyclable paper/cardboard material, so is good for the environment too!

4 août 2021
Avis spontané
Noté 5 sur 5 étoiles

I am very happy and very satisfied

I am very happy and very satisfied. I’ve ordered Sakuma drops (which is grave of fireflies candy) and some other snacks. I couldn’t find anywhere this sakuma drops but finally I found this shop. The delivery was very fast. I got my package whithin 2 days.
Would recommend everyone and I would like to shop again.

24 juillet 2021
Avis spontané
Noté 5 sur 5 étoiles

Great service!

Bought about 15 items for a birthday hamper, in fear they wouldn't arrive on time, but delivery was extremely swift and everything came as described. Thank you!

12 juillet 2021
Avis spontané

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