Starrymart Avis 

115
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Rude customer service. I was fine with them until I had an issue with my order, I sent them an email and the employee who replied was very unhelpful and treated me like I was a dumb person . I certai... Voir plus

Noté 4 sur 5 étoiles

Regardless of the fragile label on the parcel, Amazon Shipping dropped my parcel over the fence onto the ground

Noté 5 sur 5 étoiles

Have ordered twice from Starry Mart. Once via Amazon, and once directly from their site. Extremely happy with both experiences. Orders are processed quickly. Arrive quickly. An order that had glass in... Voir plus

Noté 5 sur 5 étoiles

Made my first order after plenty of hesitation. A friend of mine actually ordered first and when they had prompt delivery and delicious Japanese snacks, I knew I had to take the plunge as well. Deli... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Épicerie asiatique
  2. Supermarché chinois
  3. Épicerie japonaise
  4. Épicerie coréenne
  5. Maché en ligne
  6. Supermarché

Écrit par l'entreprise

Starry Mart was founded in 2009 and formally established as a limited liability company in 2015. We are a modern e-commerce company specializing in Asian food, with food and beverages from China, Japan, Korea, Malaysia, Singapore, Indonesia, Thailand, and Vietnam. We have our own logistics warehouse and two store branches located in Canterbury and Colchester. Our delivery services cover majority areas in the United Kingdom, the European Union, and North America. We build up an excellent reputation with professional service, rich product range and high-quality product. Our team has always insisted on service first, and always put customers first. Our main principle is to allow customers to purchase the best quality products and the most intimate service at the most reasonable price.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

115 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,7

Tous les avis

(115)

13 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

Rude customer service

Rude customer service. I was fine with them until I had an issue with my order, I sent them an email and the employee who replied was very unhelpful and treated me like I was a dumb person . I certainly don't recommend them !

24 juin 2025
Avis spontané
Noté 1 sur 5 étoiles

Order not received

First order was fine but the courier for the second one has stated the order "will no longer be delivered" and to contact Starry Mart for more info. I've tried contacting them for a refund but have not received a response.

11 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Decent price

Decent price. First class comms. Posted / arrived promptly as per schedule. No hesitation using again. Trustworthy and professional. Many Thanks.

14 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Get a bigger kitchen

Usually end up visiting the shop in London as there's no decent Asian supermarkets near me but with no London trip coming up for a few months decided to order online. Received everything exactly as expected. Packaged so well nothing was broken, defrosted, or unusable. Will be ordering regularly online now. Only issue is having to rearrange the kitchen to fit everything in.

26 février 2026
Avis spontané
Noté 1 sur 5 étoiles

when things go wrong

Used a few times, things went ok until things were broken as shown in the photos. The customer service seemed very unprofessional and acted like it's all my fault. They did me a huge favour to refund me what the broken items cost. Shouldn't it all covered by delivery insurance from common senses? I got everything covered by the oil chilly which wasn't even my fault. what an attitude. Never again.

16 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Amazing frozen food delivery!

I ordered a lot of frozen products from starry mart and a lot of heavy (rice) non frozen products. I expected some of it to arrive broken. But starry mart have done such an amazing job with packaging that everything arrived in perfect condition and the frozen food was still fully frozen and probably colder than my actual freezer!

I can’t recommend them enough and I will be making many more orders!

15 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Delivery in one day!

I’ve been using Starry Mart about once a month for the past five months, and I’ve always had a great experience. Their service is reliable and the ordering process is easy. I was especially impressed this time because I placed an order yesterday and it was delivered today—super fast! Everything arrived as expected. I’m really happy with Starry Mart and will definitely continue using them.

23 décembre 2025
Avis spontané
Noté 1 sur 5 étoiles

Dishonest gift card

Dishonest gift card

Sept 25 card balance was £68.77 after shopping
Oct 4 - I shopped £5.01, card balance becomes £48.77

I should have £63.76 on the card!!!!!!

Your staff can't explain what happened and she can't even use the calculator to prove it correctly.

4 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great prices, awesome selection

Great prices, the customer service is brilliant - Always reply to my emails or Instagram messages. Awesome selection of food- Especially noodles. This is my go to shop for online asian groceries every month. Highly recommend.

7 juin 2025
Avis spontané
Noté 2 sur 5 étoiles

Constant price change in website

Good range of products but their website pricing is really quite annoying!
Constantly changing their prices and not for the better! When you return to your basket to complete and possibly check out to pay - it’s a completely different price

Keep your prices consistent and stop trying to catch people into paying higher

1 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Reliable Asian supermarket deliveries.

Starrymart offers me access to Asian cuisine and goods that I cannot get locally. The website is very clear about delivery charges and how to keep them to a minimum and their good always arrive perfectly packed and protected. I have nothing but praise for their service.

24 février 2025
Avis spontané
Noté 5 sur 5 étoiles

I've only purchased dry goods recently…

I've only purchased dry goods recently but I'm also delighted with their fresh/frozen service.
I wish I'd photographed the delivery box. Not an inch of space was wasted. Bottles were double wrapped and taped.
Plenty of packing, but soft bags of flours helped protect the vulnerable items.
I'm very impressed with StarryMart. It would be nice if inexperienced brits would review their items to help others learn which ingredients they need and how to use them.

18 février 2025
Avis spontané
Noté 1 sur 5 étoiles

Ordered a plushy

Ordered a plushy, but it was apparently out of stock, but did not state that at the time. However, the order was not marked as Out of Stock, but dispatched.

They asked for a review before the order was processed and "dispatched"

Poor processes, would not recommend

17 février 2025
Avis spontané

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