Starrymart Avis 

Received my order today yes was slow to process it however take Christmas into consideration they likely have more orders to deal with however at some stage in the future I might adjust this review upon my second order in the future if time between ordering & delivery date is more efficient however disappointing expiration date but at least they have updated their site so buyers will be more aware in the future

Very slow to process order, very slow to dispatch!

I’d rather pay more to a competitor and get my good within a reasonable timeframe.

My favourite place to go for Thai/Chinese/Korean/Japanese produce. Huge selection, fresh baked goods which are *delicious*.

Prices are better than you get in Japan Centre and staff are lovely. It’s a must visit if you’re in town.

You know if it's a well run, good company or not by how they handle things when they go wrong. Well, Starry Mart is an awful company. Terrible customer service. Never received my parcel. No refund. Amazon claimed I "refused delivery" which I never did. Contacted customer service, which was like talking to a robot. Elizabeth basically sends you a copy and paste text saying "We have no control over the courier company or the delivery drivers."

They do NOT care if you receive your order or not.
They simply blame the unreliable courier service they choose to use and expect you to put up with it. On top of it all, they are very unclear about how and when about the refund process. Elizabeth ignores your email when you ask “when can I get a full refund?” ! Never had such a bad customer service before in all the years of online shopping.

I suspect positive reviews are written by family and friends. Notice how there is always immediately a five star review conveniently addressing the issues raised by a one star review. Wish I’d noticed this before ordering.

This was my first order here and I was a bit apprehensive after reading that items were arriving with short use by dates. I ordered 3 packs of ramen and rice cakes and the earliest use by is the end of April 2025 which was a huge relief and a lot longer than ramen I have ordered from Amazon that goes out of date within 6 weeks. A huge thank you to Elizabeth in the customer service team who responded to my query quickly and resolved my issue promptly - amazing customer service! This company is fab and I will be shopping here again

Great online shopping experience, delivery on time.

Could pack with more protection as the dry noodles are broken to lots of bits.

However, a few days after the online payment I received some scammers calling knowing my full name and card details, I have verified the only online payment I used was starry mart, so you might need to look into online security or start using Apple Pay/ google pay to bypass entering card details.

Ordered from here for the first time a couple days ago. My order arrived packaged neatly and securely, and very quickly too!

Starry Mart's products go for quite a bit cheaper than most stores I've visited and there's much more variety, making it easier to track down items that'd be hard to find otherwise. Will be using this service again!

I’ve been using Starry Mart for a couple of months now and I love it! The customer service team are amazing and helpful, and it has a really good range of different products that I can’t get anywhere else.

The food they delivered are always very close to expiry date, drinks are either left with one month lifespan, food left with two, seemingly they are always trying to get rid of old stock since not many people visit the shop. I won't order with them again.

Have made several orders over the last few years and have a good consistent experience with them.

Usually all delivered in great time and well packaged. My only gripe in that area is they use Amazon for delivery and have an issue in my building with Amazon delivery drivers dumping in random stairwells and things going missing so I have to get orders delivered elsewhere - an option for alternative delivery provider would be useful but it's an Amazon issue more so than StarryMart.

Product selection is good and dates are usually good with particularly short life products being noted on the pages and reflected in the prices. Have only ever had one problem with the 16 orders I've done, one missing item and it was resolved by CS quickly. Occasionally one or two items have been short stocked but these are automatically noted and refunded so doesn't need chasing up.

Would continue to use.

Amazing service. Ordered on Thursday and got my parcel on Saturday.
Quick, efficient and great prices.
Will be ordering more. So reliable.
I love this company.

Reasonable prices and offers, excellent product ranges, smooth and fast checkout/delivery (even when picking economy!). Great store, will definitely be a repeat customer!

My Fav
StarryMart is fantastic- big range of products that are all so reasonably priced. Plus there usually are always promotions happening too with great deals. The packaging is always excellent and very secure
I also really liked my free gift at this month's order was so cute!!

Fantastic experience ordering at Starrymart. Great selection of products and great prices. Delivery was incredibly fast. So pleased, thank you, will definitely order using this company again.

Very quick delivery (next day) using Amazon, Impressive!

Made my first order after plenty of hesitation. A friend of mine actually ordered first and when they had prompt delivery and delicious Japanese snacks, I knew I had to take the plunge as well.
Delivery was very swift - two days from order to stomach. Reasonably priced. Snacks are mostly inexpensive, especially considering what other places try to charge. All perfectly packaged and exactly as ordered.
I'm completely over the moon and this'll make the long months between visits all the easier to bear. I will be placing another order next month without a doubt!

Highly recommended, great selection and good price.
1 of my favorites online shop.

What a wonderful experience… I had a few questions and called the number on the website and the call was answered straight away and everything explained… I then emailed about the items I had questions with and within 30 minutes had a reply after they had checked with their warehouse… I placed the order about 3pm on Wednesday afternoon and that evening had a email with the tracking details and my order has just arrived, Friday afternoon! Simply perfect service! Thank you Elizabeth and StarryMart!

Placed my first order, arrived super quick, really well packaged. Communication was great. Easy to track order. Absolutely no complaints from me. Will be placing another order!

Great range of products at super competitive prices Great website ordered Weds evening arrived Friday afternoon. Will definitely use again