State Insurance Avis 

I know it is really really busy time but don’t have your clients wait on the phone for 2 hrs only to be cut off !!! Two days in a row !!! No way to email and the app does not allow contact ….. hardly a service

Absolutely the worst customer service i have ever had. Wasted my entire morning trying to get answers to my questions and to get an address change and my policy emailed to me. I had to call back three times and three times go over the entire scenario again plus the last mess up by the last person i spoke to. Rude+++++, absolutely no help whatsoever and the last time they just left me on hold for an hr and i finally hung up. I will be cancelling my policy and going with a far better company. Never got a single apology even when they realized they were wrong. absolutely despicable and abhorrent treatment. quite happy to take my money though. DO NOT GET INSURANCE THROUGH THIS COMPANY!!

The person answered my phone has only basic English skill or was trying to play dumb because I was asking information regarding a claim. I was not even trying to make a claim but asking information regarding it. After paying them for more than 6 years, this is the kind of service I got.

Very bad experIence. called them 3 times ask something but after waiting one hour each time, didn’t not get any response. No one answered the call.

Joke of a company. Where did service go?!

Premium has doubled since 2020 and they can only provide me with generic info and I don't even have a name of the person who I am dealing with as they haven't provided.
The one claim I have had since being with them since 2016 was a pain to try get covered.
I've stuck it out hoping there was a level of loyalty to customers - absolutely nothing.

You will not be able to get through to support. I have been waiting on phone all morning

Dont go with state insurance company they just ripp off. their cheap hire staff dont have any experience. they sell policy but they dont tell people what cover what not.

Absolutely TOP marks. Our car was written off. Lodging a claim is a piece of cake. Everything was handled quickly and efficiently and the money was in the bank in less than a week.

Have been with State for 19 yrs, generally ok but it has become increasingly difficult to speak to someone.
This obsession with doing things online/bot chats and waiting for someone to speak to is making me change to/deal with Co's who can still offer a quick response and one on one service (hence I am looking to find an alternative to State starting today

Ripped off!!
Had been with State for 45+ years. Had three policies you get a good discount. Wrong still 45% more expensive than AA!
That is a lot of money over the years!

Parked my car in my garage and didn't pull in far enough. Garage Door rested on my tow bar :( State were absolutely fantastic. Even though the Garage door person wasn't one of their preferred people they accepted the claim and put money in my account to pay the man. Paid for a full door replacement. I was worried that my next years premium would go up but it went down slightly. The following year it did but probably not related.

Took a business assets policy out 7 years ago and now find when I need to claim as I am a mobile DJ that there is a reinstatement limit of 2 years on electronic equipment that was never disclosed by the insurance representative at the time of purchase - very disappointed that I have been paying nearly $2k per year for a policy that won't cover my assets for full replacement only second hand value.