Stella Insurance AU Avis 

Sign up was super easy. I haven’t had to clam so can’t comment on that. Was recommended from a friend who found them great, they had to use roadside a few times.

The WORST insurance provider ever!!!!! Stay away! A witness reported to police that a bus hit my vehicle in November while it was parked at my work. Police notified me and told me they had the drivers details and video footage and to make a claim. The claim was started in November & its March, my car is sitting at the repair place and the insurance provider is insisting I pay the excess as they don't have the other drivers details! I don't know how many times I've given them this information yet I keep getting asked again and again! Was told no hire car either so without a car for work which is a nightmare! Pure incompetence! Am lodging a complaint to the ombudsman as this is disguisting! This company make something that's already stressful unbelievable!!

Jo is very helpful.

Operator spoke clear English, was polite and didn’t waste time

Abbie was amazingly thorough and patient ensuring everything was explained clearly and precisely. She actually listened to what I needed and made sure the cover was correct and tailored for me.

Update- email sent to stella as they have requested below on the 18th of Feb I will come back to let you know if anything has changed or been done.
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Original Post: I am extremely disappointed and will be switching insurers once this ordeal is over. For a company that claims to be by women, for women, I experienced zero empathy when I expressed my frustration about not having a hired car while my vehicle is in repair.
When I realised this coverage wasn’t included, I immediately requested to add it, but nothing was done. I was initially told the repair would take 10 days, so we hired a car and paid out of pocket. Now, nearly a month later, the timeline keeps changing, and we are still covering the rental costs. Worst of all, we are not even informed when the repair date is pushed back so no time to plan adequately.

As a working mum who relies on my car for daycare drop-offs and pick-ups, this has left me completely stranded. The latest delay means our hired car had to be returned, and now we are left without transport. How is this an insurer for women when I called to express my distress and was threatened with having the call cut off, even after explaining that my kids would be left without a way home?

This has been upsetting, stressful, and financially draining. I strongly advise others to stay away to avoid such a frustrating and harrowing experience.

Efficient problem solving, kind and lovely attitude

The best thing for me is that you get to talk with Australian women. Wouldn't mind even if it was a male. Just as long as I am speaking to an Australian person.
I hate talking to over seas call centres. They are rude hard to understand.
Every one I have delt with at Stella have been so understanding and polite.

Great experience nothing was to hard great communication all happened with ease.

The service was great, the price is great. Overall thanks for your help.

Great service from the team at Stella Insurance. I couldn’t be more happier.. highly recommended !!

Send Reminder for renewal couple of weeks before due date

Jo was very helpful on the phone today. Her way of interacting with the customer is excellent.

I found the combination of someone who listened to my needs, teamed with expert product knowledge and the skills to quickly resolve my issues in a professional and empathic manner, easy to rate. Well recruited, Stella. I was ready to change insurer, but you were able to accommodate my budget once again and I greatly appreciate it. I'm at ease for another year. Thank you.

Awesome staff and great service. Very reasonable price for comprehensive insurance.

Do not be misled by the 5-star reviews. These reviews clearly haven’t been written by anyone who has actually had to make a claim. My experience with Stella Car Insurance has been nothing short of a nightmare, and I would strongly advise against choosing them.

My crash claim has taken over a month to process due to an incredibly slow and disorganized process. They don't respond to emails, so I’m forced to keep calling them for updates, and even then, it takes a week for them to get back to me. They claim to offer 24/7 assistance, but that is a lie. After 5 PM, no one answers the phone, and it’s clear they are severely understaffed.

There’s also a huge communication breakdown between their outsourced teams. One staff member arranged for a car hire and allowed us to pick up the car, but then another called and said the crash team wanted the hire car returned and a different one delivered. This constant back-and-forth was extremely confusing and unprofessional.

To make things worse, the tow company lost some of our personal items from the car, and instead of helping us resolve the situation, Stella asked us to provide photos to prove that we had the items inside the car. It was a completely unreasonable request and made an already stressful situation even worse.

Stella might seem like a cheap option, but it is far more stressful than it’s worth. Don't wait for an issue to arise—go with a more reliable insurance provider. The reviews that rave about them clearly haven’t experienced the reality of dealing with a claim.

Prompt response for refund. Friendly and efficient Staff Member. Thank you.

All good but junk mail coming in so I think my email has been comprised by this company. Or could be a coincidence

Purchased insurance in line and was an easy process

Stella have been very helpful and responsive with a claim I had.