Stella Insurance AU Avis 

Great staff and good products. The service was excellent.

the sign up process was so simple, and really the pricing is great too,

I found the site to be very easy to navigate , informative & extremely competitive with other sites.

Get good price ,happy with that.

Easy web site quick quote

I have had insurance with Stella for going on 2 years now. From this service I rated you well, however on taking out a second insurance for a brand new car I had purchased but not yet picked up. On the 29th of September my quote was emailed saying valid for 30 days !!!. At a set price. My car was due to picked up October 1st, when I called with registration details the price had gone up by 15 dollars a month. Reason being there was a promotion on in September that I had missed it by a day.
I am not happy about the way it was bluntly handled so i will be making a follow up phone call .

Good price covered what I need
Very easy to apply and quick response

I gave you 4 stars because I was happy with the result and costs of the quote I received and accepted, all done on the computer, no personal contact with any staff member so can't comment any further.

Obtaining a quote and processing the payment was quick and easy. The premium was also very well priced!

The price was super competitive, the website made it easy to purchase insurance!

I have had fully comprehensive car insurance with Stella since April 2023.
My car was broken into at 3am on Tuesday 25/8. The driver’s side window was smashed to gain access. I called Stella and the police that morning and then waited.

I called Stella again the day after, and the day after that, to find out what was happening, as we were due to go on holiday on Saturday 31/8.

Stella asked if I could drive the windowless car over the West Gate Bridge to their preferred repairer. I wasn’t comfortable driving a car with no window on the freeway, particularly in the rain. Stella then arranged a tow.

Ironically, the towing company were the only people involved in the entire process who actually called me when they said they would.

We went on holiday, and while we were away I sent three emails asking for an update. On the morning we arrived home, I finally received a reply:

“Hi Michelle,

I have paid the towing invoice, but we are still waiting on the quote and images to be uploaded to our assessor for review.

Please note that it does take a bit of time especially because we had to arrange towing for your vehicle to the repairer.

Once the repairer examines the vehicle and comes up with the submitted quote, our assessor reviews it and will authorise repairs accordingly.

Kind regards,
/ Quartz Claims Pty Ltd
Claims Adjuster”

So, after 12 days of having my car, the explanation for the delay was, essentially, that I asked for my car to be towed instead of driven on the freeway, in the rain, with no window. (Great support for women here.)

I called Stella again and was told they had ‘escalated’ my claim and that I should receive an update today or tomorrow — 15 days after my initial phone call to Stella.

Each and every step of this claim, I have had to chase.

And that is what I find particularly frustrating.

Stella proudly states:

“Insurance. Unapologetically for women.
Built around women’s needs. Open to everyone.
Insurance has historically been priced and designed by men, for men. We started Stella to fix that, by listening to what women actually need from cover, then making those inclusions standard for every customer. Anyone can join. Everyone benefits”.

I pay each month for insurance.
I pay their admin renewal fee each year.
I chose Stella because of what it stands for.

And what has Stella done for me? They’ve added to my mental load, they’ve ignored my emails, they’ve made it impossible to get answers, so I have had to follow up at each step.

I have been on holiday worrying about whether I’ll have a car when I get home, how I’ll get to work and back tomorrow and Friday of this week, and next week if I don’t. I’ve also been worrying about whether my car has been kept inside and protected from the weather.

My partner was recently in an accident. He’s with AAMI. They had everything wrapped up within 48 hours, concluded his car was a write-off, and his payment was received within a week. He didn’t have to make one phone call to them.

That comparison has really highlighted the difference for me.

I don’t expect an insurance claim to be instant, and I understand that there are processes that need to be followed. What I do expect is communication, accountability and for the insurer to proactively keep me informed, rather than leaving me to repeatedly chase them.

Especially from a company that specifically markets itself around understanding the needs of women.

So, women supporting women only works when you’re paying each month but don’t actually need to make a claim. They’ve added to my mental load and stress.

The real test of an insurance company is how they treat you when you need it the most.

I won’t be renewing with Stella, and I do not recommend them.

Seamless online sign up. I have had a few policies with Stella now but have never had to make a claim and so I cannot really give much of a full review of the product.

The promt way way you dealt with my application, the clear and ease of obtaining a quote.

Happy with the policy, didn’t want to pay a high price. Your policy suits me Thanks

Very good rate and easy to apply.