I have had insurance with Stella for going on 2 years now. From this service I rated you well, however on taking out a second insurance for a brand new car I had purchased but not yet picked up.... Voir plus
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Lisez les avis des autres
I required assistance on some questions (that upon searching I found I could easily get myself) but Jessica made everything feel really easy and ensured I didn’t feel bad (as most women end up doing)... Voir plus
The easily navigated website outlined everything completely openly. I loved the clear explanation of policy and the price associated with the Policy I purchased. Will definitely use Stella again on my... Voir plus
L'entreprise a répondu
I found the combination of someone who listened to my needs, teamed with expert product knowledge and the skills to quickly resolve my issues in a professional and empathic manner, easy to rate. Well... Voir plus
À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Agence d'assurance
- Compagnie d'assurance animaux
- Compagnie d'assurance voyage
Écrit par l'entreprise
We’re on a mission to champion equality and design insurance products for a fairer world. Whether you need affordable insurance for your car, pet insurance to protect your furry friend, or flexible travel insurance for your next adventure, we’re here for you. Our car insurance is designed around the needs and priorities of women, offering highly competitive cover with the features you actually need. We also offer pet insurance to help cover the pets that matter most and customisable travel insurance that lets you go places, your way.
Coordonnées de contact
Sydney, Australie
- 1300 633 811
- hello@stellainsurance.com.au
- stellainsurance.com.au
4,4
Excellent
764 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The claims departmen is full of it and…
The claims departmen is full of it and the way i get treated by them.
It comes across they DON'T want to deal with me
Disgusting Behavior.
26 février 2026
Avis spontané
Réponse de Stella Insurance AU
Hi Rene, thank you for sharing your feedback with us. We’re sorry to hear that your experience was like that. Your feedback is very important to us, as it helps us identify areas where we can improve. We want you to know that we’re committed to continuous improvement and would love the opportunity to address any concerns directly with you. If you’d like to discuss your experience in more detail, please get in touch with our customer service team at hello@stellainsurance.com.au
We’re here to help!
Réponse de Stella Insurance AU
Hi Helen, thank you for taking the time to leave us your review! We’re delighted to know that you are happy with your coverage and our service. Providing peace of mind and support is at the heart of what we do!
Réponse de Stella Insurance AU
Hi Nathan, thank you so much for your kind words! We’re happy you’re satisfied with our service and appreciate you choosing us for your insurance needs.
Réponse de Stella Insurance AU
Hi Jurgen, thank you for taking the time to leave us your review! It’s wonderful to hear we have meet your expectations. If you ever need anything, we’re here to help.
When I was with Stella prior to…
When I was with Stella prior to Comprehensive car insurance cover ceasing, I payed $90 per month for the same Comprehensive car insurance I am again paying for, through Stella. Only now it is $155 /mth. I don’t understand why such an extreme increase. I suffer from financial hardship due to living on Disability Support Pension. This increase means I have to reconsider using insurance at all.
10 février 2026
Réponse de Stella Insurance AU
Hi Sarah, thank you for sharing your thoughts with us. We are sorry to hear that your experience wasn’t as smooth as you’d hoped. Your feedback is incredibly important, as it helps us identify areas where we can do better. Please know we are committed to continually improving and would love the opportunity to address any concerns directly. If you’d like to discuss your experience further, please reach out to our customer support team at hello@stellainsurance.com.au
We are here to help!
Ultimate customer service
It has been my pleasure to deal with Lua in the customer service team this last month. Firstly, with renewing my car insurance policy and then providing genuinely helpful assistance when I commenced a novated lease arrangement which necessitated the cancellation of my policy. Even though I was about to cease being a Stella customer, Lua's helpfulness and professionalism never faltered. In addition, I am super impressed by the speed with which the refund of my insurance premium was processed - instantly!!
Well done Stella - you and your team, especially Lua, epitomise the essence of good customer service sadly lacking elsewhere.
24 février 2026
Avis spontané
Réponse de Stella Insurance AU
Hi Michelle, thank you so much for taking the time to leave such a lovely review! We’re thrilled to hear you had a positive experience with Lua. Your feedback truly brightens our day and inspires our team to continue delivering top-notch service!
Réponse de Stella Insurance AU
Hi, thank you for taking the time to leave us your comment! We’re glad you had a positive experience with us. Your feedback brightens our day and motivates our team to keep delivering great service!
Quick and easy to do online and well…
Quick and easy to do online and well priced. Thank you
3 février 2026
Réponse de Stella Insurance AU
Hi Jude, thank you so much for your kind words! We’re thrilled you’re satisfied with our service and appreciate you choosing us for your insurance needs!
Fast & efficient service.
3 février 2026
Réponse de Stella Insurance AU
Hi Jim, thank you for taking the time to leave us your review! We’re delighted to know that you are happy with your coverage and our service!
Easy to purchase , well priced
Easy to purchase , VERY cheap. Of course , Ive never claimed on it and hope I never have to , but reviews appear favourable and as I said , it's VERY affordable.
1 février 2026
Réponse de Stella Insurance AU
Hi Mark, thank you for taking the time to leave us your review! It’s wonderful to hear we have meet your expectations and that we are suitable for you. If you ever need anything, we’re here to help!
Very professional service
27 janvier 2026
Réponse de Stella Insurance AU
We truly appreciate you sharing your review, thank you Maree! If there’s ever anything we can help you with in the future, please feel free to get in touch!
Réponse de Stella Insurance AU
Hi Joseph, thank you for taking the time to share your review, we appreciate your feedback! If you ever need any assistance in the future, please don’t hesitate to contact us!
I have taken out insurance with you…
I have taken out insurance with you before, luckily never had to use it. Speaking to staff were so very polite and helpful. I'm 87 and didn't want a lot of the things in the plans, so I was able to just take out what we needed. Medical & Hospital. Being on a pension and loving to take holidays, every penny counts. I certainly wouldn't look anywhere else.
27 janvier 2026
Réponse de Stella Insurance AU
Hi Margaret, thank you for taking the time to leave us your review! We’re delighted to know that you are happy with your coverage and our service. Providing peace of mind and support is at the heart of what we do, and we're thrilled we could meet your expectations.
Easy to navigate on line.
Easy to navigate on line.
Rang and talked to a staff member who was really friendly, polite and helpful.
17 janvier 2026
Réponse de Stella Insurance AU
Hi Kay, thank you so much for your kind words! We’re thrilled to hear you’re satisfied with our service and appreciate you choosing us for your insurance needs!
New 2026 policy increased by 60% no reason.
New 2026 policy increased my insurance by 60% / $900 to $2,400. Insured with them since 2024 with no accidents or claims and personal use. I questioned the increase and they couldn’t say why. Do your research, there’s better and more affordable elsewhere.
23 janvier 2026
Avis spontané
Simple and clear
Simple and clear. Thank you. I have travelled with you before and not had to make a claim but I expect if I did that would be simple too! 🌺
20 janvier 2026
Réponse de Stella Insurance AU
Hi Vivien, thank you for your feedback and for trusting us with your insurance needs. We’re glad to hear that your experience met your expectations, and we'll be here if there is anything else we can assist you with!
Easy insurance to arrange
Easy insurance to arrange. Have 3 other cars with them. Brilliant service every time.
10 janvier 2026
Réponse de Stella Insurance AU
Hi Rebecca, thank you so much for your kind words! We’re thrilled you’re satisfied with our service and appreciate you choosing us for your insurance needs one more time!
Easy to organise, sooo much cheaper!
Really easy to organise a quote and play around with how changing the excess would impact the insurance cost. Trying to work out what the "catch" was is challenging, Stella insurance was so much cheaper than other insurers and I was concerned that there would be things that I wasn't covered for compared to other providers but couldn't find any downside to Stella.
11 janvier 2026
Réponse de Stella Insurance AU
Hi Sasha, thank you for taking the time to leave us your review! It’s wonderful to hear we have meet your expectations. Rest assured, our PDS includes all the information you need to compare coverage and policy details. If you still have any questions, please don’t hesitate to contact our team at 0130 063 3811, we’ll be happy to help!
Stella representative had attitude and…
Stella representative had attitude and was very rude
12 janvier 2026
Réponse de Stella Insurance AU
We’re truly sorry to hear about your experience. This is not the type of service we want our customers to receive. A member of our team will be in touch soon to discuss this further.
This is our 4th time using Stella…
This is our 4th time using Stella Travel Insurance. While I cannot comment on claiming as we have been luckily enough not to have to have used it, everything else is easy to use, from getting a quote, to purchasing the policy. Covers everything we needed and is well priced
27 décembre 2025
Réponse de Stella Insurance AU
Hi Debbie, thank you for taking the time to leave us your review!
We’re delighted to know that you are happy with your coverage and our service. Providing peace of mind and support is at the heart of what we do, and we're thrilled we could meet your expectations.
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