Stellation Media x Fanbase Intel Avis 

MOST OF THE REVIEWS ON THIS SITE, HAVE TO BE 100% FAKE, IVE BEEN WITH STELLATION MEDIA NEARLY A YEAR. WHEN I JOINED DEFINITLY WAS A SUPERB GROWTH STRATEGY, BUT I CAN HONESTLY SAY IN THE LAST 6 MONTHS ACCOUNTS ARE FALLING FAST, THE MASS PRO ENGAGER SHOWS YOU ON THE DASHBOARD THAT THOUSANDS OF ACTIONS ARE BEING MADE ON YOUR BEHALF BUT THEN YOU OPEN INSTAGRAM CHECK YOUR NOTIFICATIONS AND THERE IS NOTHING. CMON CMON ITS A BIG SCAM EVERYDAY I CHECK THE REVIEWS AND THERE IS ALWAYS SOMEONE NEW SAYING ITS A GREAT SERVICE GIVING SOME FAKE STORY AS TO HOW STELLATION CHANGED THERE IG LIVES BUT THERE THIEFS AND DONT EVEN KNOW THEMSELVES WHATS HAPPENING WITH INSTA, NOW THEY JUST TELL ME TO TRY A WHOLE HEEP OF DIFFERENT TECHNIQUES I.E BETTER TARGETING ETC. I FOLLOWED THERE INSTRUCTIONS FOR 3 MONTHS AND GUESS WHAT NOTHING CRAP CRAP SERVICE THERE BECOMING. IVE GOT SCREEN SHOTS, CONVERSATIONS THE WHOLE LOT SAVED IN A FOLDER INCASE THEY TRY TO DENY THIS STATEMENT AND SAY IM NOT A CUSTOMER :)

Having an overseas business raises question in intention, but with stellation my reputation was excelled beyond where it was two months ago

Stellation Media really helped grow my Instagram page a lot and only in a matter of 3 months! There service is top-notch as well as their customer service. Shaun is really helpful and quick to answer all your questions!

Hi,
I requested info to them and they replied me very polite and with accurate information and links where to get the additional information.

Next, I decided to purchase the $149 package and chose Paypal as my payment which they still request you to fill a credit/debit card... (After one trial that show in green on Stripe but then said ERROR....). Second attempt seems to be the one I paid.

After that I reach a really naked version of Wordpress profile with not any information other than my name and email. I tried to return to their page and log to my dashboard.

After seeing their tutorials, I realize the screens shown there are not the same I was seeing "live" and since in one of their videos talk about cancellation of the service (supposedly easy) I tried to see it right away...the surprise is it doesn't also fit with their tutorials and the link is broken (Page Not Found), Help and videos and it was nearly impossible to be able to cancel my subscription and ask a refund. SINCE FROM MY PURCHASE ONLY 20-30 MINUTES have been passed.

Finally after some emailing requesting my cancellation and refund, because what is promised and visually shown in the videos is not what I can see, they replied me politely (again) and suggest me to remain, which I can't do because I can't trust anymore a place that is not working well, specially from the minute one and in a sensitive topic related to business.

I'm waiting for their refund (should be done if they are a serious company which I don't say they aren't yet).

I can't anything about their services but to what I seen til now I don't want to work with them, specially when your show something that doesn't fit the client reality. I kept video and screenshots of the whole process since before I was reading some reviews here and I was "afraid". Already cancelled my credit card to make sure at least not future payments show up and for the refund, I hope they react during the next 24-48 hours properly, otherwise I will see what are the next measure to take, since I have visual evidences of the differences and all the problems faced during my experience there.

Want to solve this with a refund and editing my review (comment and rate) by saying that is the final end of the story.

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In addition to my review and your reply I want to add:

* Stellation place me a refund (not yet arrived but expected for the next week or so).
* No complain at all about customer service.

My feedback to Stellation Media:

* In order to avoid to have a place where you have to log somewhere to get your account details, somewhere else to manage your IG data, etc. Maybe in one single roof could be easier and avoid miss- understandings with clients.

* Make the cancellation also easy with a direct access in profile, footer or somewhere easy and intuitive to find would also speak tons.

* In terms of UI-UX the experience is poor and this creates confusion to clients and "lost of trust".

* The tutorials and dashboard, processes, etc. should match otherwise again UX is bad. If you can update them, I'm sure for future clients you can avoid problems.

I'm not trying to tell you how to run your business, I'm just trying to explain you my experience and what I was missing and how those things changed my behavior to the point of leaving the service and ask for a refund.

I have e-commerce business for 15 years and selling price for each item is from $1,450 til $4,300 more or less. As you can imagine and intuitive interface and user experience is crucial, as well avoiding broken links and if this happens a designer 404 error page, already helping you to navigate. Those items are not purchased by "impulse", because they are not cheap, they are deeply considered before placing their payment details making the whole experience crucial in order to get a conversion or just someone leaving the page.

Anyway, good luck in your business and with some improvement I think you could run much better and attract people like me...

Best there and hope you take my review, not only as a complain but as constructive as well.

They are a legit good company and have great customer service. You will definitely see results on your Instagram page. You won’t be sorry if you sign up.

As a blogger/vlogger I’m always on the road so updating my social media is not my priority and I do it way more less than I should be but with the little that I post stellation is able to make a ton more people see my work! Yay!

I have been with them for about 3 months now the first 2 months were good but now there hasn't been any activity from last one month and I have to email them so many times to find out what the issue is. the Marc guys always responds on time but I can't seem to figure out what their problem is. they don't provide service properly last email I got was they told me instagram is down it can take upto 6 days to resolve the issue by that time the new billing cycle will come. they will take your money and then same thing will happen all over again. I have been promoting my videos on instagram to gain followers on top of that I am paying them for basically nothing. if anything changes or service gets better I will remove or update my review. at the moment it sucks.
* updating my review still no response they sent out an email wanting to confirm if I was a real client which I did. also reached out to my account manager and he haven't responded. do not sign up for this service at the moment their system is down and NOT WORKING they always blame you or instagram for the poor service.

I got partial refund from them.
I bet they are serious company and customer service is great. But did not worked properly for me. 3 stars at the moment. I will try again in the future.

When I have a new follower, I set up my account to automatically send them a message. I made sure it was a friendly, non-spammy message. A lot of people don’t respond, and that’s okay because at least they see it. In my welcome message I give them my website and I have seen a lot of new traffic from my DMs. This was the best idea ever. At first I was so turned off because it sounds like you are burdening your potential customers, but once you look past the fear, it is so worth it. I think you can write up to like 5 messages

Between the three programs I didnt know which one to pick. Good thing they had a package comparison video because without it i would be lost. One thing I think you guys should do is have a better text written comparison because I was stuck for a long time and almost gave up. Other than that, this service has been great to me. I signed up for the rock star package and I have no complaints.

Having full access to all of the features is more my style and I am glad I signed up for the rock star package. Having a mini office online is like the best thing ever. I thought the dashboard would be complicated to use but after watching the youtube videos you guys have, is so easy to follow. I can do it with my eyes closed practically. The cropping feature is my most used tool because i am lazy so I wait until the last minute to make changes. Instagrams regular website doesn’t allow you to DM from my chrome computer, but your service does. I dont know how you do it, but its so cool and convenient

I signed up for the mass story engager bundle not because it is the cheapest, but because it is everything I need all in one. My needs aren’t a lot, I just don’t know how to do it without getting frustrated. Sometimes I can’t even look at my instagram because I get so discouraged that it isnt going anywhere but for the past month, Stell made a huge turnaround and now my confidence is rising. I gloat about this service to everyone I know especially my other friends with businesses. 10/10 would recommend

My doggy daycare is always too loud to sit and focus on my work. My customers are constantly sharing photos and tagging me. I try to repost them as soon as they come in, but I find myself too busy replying to messages. I decided to hire stellation media to take away some of the burden. The dashboard allows me to answer messages and comments straight from my computer which is so convenient because when I do it from my phone, here comes distraction making its way into my life. Now I can sit at my computer, answer messages while booking appointments, and the whole Stellation media handles the hard work. Yall I am so happy right now you don’t even know! Shoutout to Shaun for always answering my questions super fast.

WORSE SERVICE EVER.. NOT TRUSTED
Don't buy their lies and fakes reviews.

After using this service for 2 weeks this has been the most dishonest experience my husband and I experienced with this service. Pay attention to the bad reviews here. They are from real customers with unpleasant experiences with this dishonest company.

They take your money, your IG account information to mess around with your account, and you get literally no results instead you got ghost followers that never interact with your account and they will goes off from your account every day. This is a big red flag among many other this service has.
When you request a refund for their poor service they denied your access to your dashboard but they are still using your account to boot other IG accounts once you stop using their service. There is no guarantee of security on your IG account with this dishonest company because they will still using your IG account and credentials without your permission to keep messing with your account once your access to your dashboard is denied by them. My husband and I realized that after reading all their negative reviews this have been happening with every client who reach out to them requesting a refund from their poor service, poor management, and dishonest behavior with our IG accounts.
Even when we have been in contact with them asking them to stop using my IG account for their interaction on mass story views with fake followers and irrelevant IG accounts they are not stopping using my IG account. They are lying deliberately blaming Instagram when Stellation Media is the real problem here.
So, if I don't have access to my dashboard anymore why you are still using my IG account without my authorization every day?
STOP USING MY ACCOUNT FOR ONCE WE DON'T OWE YOU NOTHING. LEAVE MY ACCOUNT ALONE....ENOUGH!!!!!!!!!!!!!!

I didn’t believe that results would be instant, but when they say 24 hours, they really mean it. My notifications were jumping off the walls but i wasn’t complaining at all. Better than not having any notifications for days on end. My account manager never took more than 10-24 hours to write me back which I really appreciate because the business i was signed up with more literally would answer my questions every 3-5 days. Customer service is important to me and I want to feel as though I am valued and not just another account. Shaun my account manager makes sure I have nothing to worry about and at first I thought he was just saying that but he has proven it every single time. Cant wait to see where 2020 takes me.

This company keeps their word. I received more follows with no work on my end. Making them apart of your marketing budget is worth it.

The mass story engager is great! I am really big on stories, polls, questions, and really getting my followers to engage with me. My feed is my least driver of engagement, so I only post like once a week. But my stories never reach under 20 posts a day. Stellation has been great at doubling the traffic. If you guys want to throw more at me, feel free haha :) I am so pleased with how smooth everything is going and how easy my dashboard is to use. Everything is pretty self-explanatory. You are missing out for every minute you don’t sign up

Worst service I've ever had they will still your money and kick you out of your account

I would avoid this company at all costs. They will charge you and then not give you any access for months. It is by far the worst service I have seen in a long time there are just too many options out there to deal with dishonest companies.

Worst service ever my emails kept changing kept logging me out of my account , says incorrect username email.. the customer service is trash they don't help with what you need they just make generic responses I paid $200 !! And haven't got a damn thing j paid for i do not recommend them to anyone at all, and I bet their reviews are bought they respond here to lie and say what they are doing even though they aren't just pay your money and see what I'm talking about BEWARE