The Stellation platform has been really beneficial for me! Post scheduler is my #1 feature, hands down. Allows me to go about my day after putting in a bit of work instead of setting alarms on my phon... Voir plus
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Lisez les avis des autres
I have been working for months now and it is hands down the best investment I have ever made for my project
L'entreprise a répondu
If I could rate them with 10 stars, I would. Stellation Media has been supporting my business since the beginning of it. I had grown more than 5k fans in just a few months and I already see positive... Voir plus
L'entreprise a répondu
I get a lot of use from this platforms and if definitely worth the money. Since I've used it I've gained almost 1300 followers in 1 month and have retained them. Because you can make it to target yo... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
You won’t find a better Instagram Plug online. Since 2016, my registered LLC has been helping creators, brands, and businesses grow their audiences organically without risky shortcuts or fake followers. Over the years, I’ve built two elite systems that deliver real, measurable results. The first is our Growth Tool, a fully automated software that engages with thousands of users daily by engaging with their Instagram stories and sparking authentic attention from your ideal audience. The second is Imposter Growth, a powerful service that doesn’t require your Instagram password. All we need is your handle. From there, we build and manage niche theme pages that attract the exact audience you want, then funnel those followers directly to your main page. Both systems are 100% compliant, organic, and scalable. Whether you’re a creator trying to build your community or a business looking to generate leads and sales through Instagram, we have a proven solution built to fit your goals. After nearly a decade in the game, we’ve helped thousands of clients grow, monetize, and dominate their niche, without ever risking their account.
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4,9
Excellent
154 avis
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Worth it
I have used a few types of software before but this is a great combo of automation tools and general tools to help with running my account. Worth trying.
14 avril 2020
Avis spontané
Best service
If you are a startup with no resources, this service is your best shot at getting off the ground. It will only work if you are willing to give it a chance. The negative reviews do not define their capabilities. I opted for the rockstar package. I thought that if I was going to take a chance at letting someone up my business, I might as well go all the way. My training business has me seeing clients back to back. With no wifi at the gym, I can’t keep up with my social media accounts until the night time but by then, i’m too tired. The rockstar package gave me Shaun as my account manager and I can tell that he puts my business as a priority. Even when I am not available, things behind the scenes are getting done and the constant instagram notifications have proven that. Shoutout to Shaun!
6 avril 2020
Avis spontané
Set up was so easy!
Set up was so easy! Unlike the other sketchy services out there, this one gives you real results asap. Shaun is the GOAT honestly. He was able to hook me up so fast. It’s been over 5 months since I’ve signed up for Stellation Media and he constantly checks in on me. I never have anything to complain about. Engagement has exploded 🔥 After trying several of their services, DM Welcomer has been the best for my business. Once someone follows me, my page automatically sends them a DM. This helps in so many ways. I’ve gained so many loyal customers through this automation thing. Will never be unsubscribing. Thanks guys.
6 avril 2020
Avis spontané
Great Service, Great Team
As a carpenter in this day and age, I have come to realize social media is my only tool to keep my business afloat. I tried it on my own but I’ve come to the realization that I have been wasting money left and right on ads and other tools that brought me nothing in return…. I googled for help and found a bunch of people. I spent a couple hundred on about a dozen ‘programs’ or ‘people,’ and it got me crap to be honest. A bunch of robots and spammed likes. I took my last chance on Stellation and im so glad I signed up to have an account manager because I wouldn’t be able to handle any of the feedback on my own. Engagement is so real. Sometimes I get overwhelmed but i woudnt want it any other way…. Thanks again
24 mars 2020
Avis spontané
professional, legit service
They know what they're doing. I've had a great experience with them and they helped me expand my business more than I could have alone. I gained a lot of followers and have had an overall amazing experience with the company.
21 mars 2020
Avis spontané
Horrible
I was using them for three months and at first, it was great. But then all my friends and family members were deleted off my account and I followed 4000 people, none of whom I actually knew. I had to pretty purge restart my account and had to explain a lot to ticked off friends...
DO NOT USE.
12 mars 2020
Avis spontané
Réponse de Stellation Media x Fanbase Intel
Hi Beatrice,
Based on checking our payment records, your last payment to us was August 20th, 2019. This review was regarding our old service which we did use the follow and unfollow method. This is not for the new service we offer. The old service has since been shut down not only by us, but the entire industry in whole.
If you would like to give our new service a try, please let me know!
Best
dreadful
I have been using this service for 2 weeks. I've gained SIX followers. 6. I have been in contact with the account manager, followed their directions and advice, the analytics are constantly low (30,000 story views compared to the 400,000 i selected in settings) and they don't seem to be concerned with the dreadful performance. Couldn't be any more disappointed after paying $120 AUD for this service.
11 mars 2020
Avis spontané
Réponse de Stellation Media x Fanbase Intel
Hi Tom,
We are sorry you are not gaining many followers with our service, have you noticed an increase in profile visitors though? If so, that means the targeting you have chosen is not converting.
If you are only maxing out at 30,000 views, the targeting you have chosen or the limited targeting you have chosen needs to be either changed or you need more sources. We recommend 50 at the minimum and 100+ to maximize results.
If you are not happy with your results, please state you have spoken to the rep on Trustpilot and our account managers will handle the situation accordingly.
Also, please make sure to help out our knowledge base. Here you will find many articles that IF APPLIED will take your results to the next level. With our service, we have very precise settings we give our clients and if not followed it will affect the results you are receiving.
https://stellation-media.helpscoutdocs.com/category/5-mass-story-engager
Best
Awful service
Awful service, a wasted expense for my business on an unreliable service. My Instagram account was repetitively disconnected and their is no good customer service surrounding their services.
At one point Stellation Media was a good concept and I was seeing growth, however their service quality has gone out the window with Mass Story Engager
28 février 2020
Avis spontané
Réponse de Stellation Media x Fanbase Intel
Hi Madeline,
We are very surprised by this review, especially for being a customer for 8 months. With our most recent API update, our service was down for 10 days and we kept in touch with our clients via the notification bell on their dashboard throughout the entire process.
Since our new algorithm update things have been running flawlessly and our clients are seeing amazing results. I see you have not reached out to your account manager to ask questions about further optimizing your settings, targeting, etc this could have been helpful to maximize your results.
We posted a notification stating that with our new algorithm update clients would have to reconnect their Instagram account once the update was applied. We also have an automated email system that sends out emails when your account needs to be reconnected.
If there is anything we could have improved to keep you as a customer, we would love to know. We hate to see you go but best of luck with your business and Instagram ventures!
-SM
let an expert handle it
If there is one thing I am good at, it is running my business. Online retail is no joke. It consumes me day in and day out. One thing that I am not particularly good at is image editing. I hand pick my models, I photograph my own campaigns, I am my business’ customer service team, I design my own newsletters, but image editing is not for me. I’ve tried, but no luck. I’ve finally decided to take a leap of faith and let an expert step in and help me progress in an area in my business in which I can’t help myself. Ever since I handed photo editing over to Stellation, my plate hasn’t been so overwhelming. Turn around is unbelievably quick! What took me weeks, takes them just a few hours, or a day, even. If there is something you aren’t good at, outsource and let an expert handle it. Sign up and save yourself the headache.
26 février 2020
Avis spontané
Sub Par Service with mediocre results
I have finally unsubscribe the service which i tested for 2 months. In that 2 months (60 days), the service was down and not running around 14 days in total. So averagely you get 3 weeks of usage for a month of subscription. When it is running at full capacity, i gain around 600 followers per month, with a $79 bucks subscription, you the math and you will know if it is worth the subscription. There are a lot of service out there which you can get more value. Targeted Shutouts are around $79 bucks, and you can get 1k followers per shout out. So you do the math.
On top of that it is frustrating that is it always down as it depends on IG API. If IG is updating their API the system is down. So here you go that is my thought about Stellation Media.
24 février 2020
Avis spontané
Réponse de Stellation Media x Fanbase Intel
Hi Errol,
Thanks for being with us for 2 months, we would have loved to have you longer as a customer. If there is anything we could have improved, please let us know.
The number of followers our clients gain month to month vary on multiple aspects, some clients gain 10 followers a day while others 100+. The results you receive with our service really come down to how well your Instagram page is presented to the public & what niche you are in.
Here's some questions you need to ask yourself.
1) Do you have a professional engaging profile picture?
2) Do you have IG story highlights w/professionally made cover icons?
3) Do you have professionally produced content?
4) Do you have a lot of organic engagement from your previous followers?
5) Do you post consistently?
6) Do you have an IG bio that's engaging and with a website?
There's so much competition with Instagram, you really need to separate yourself from the bunch to earn that follower, comment, like, website click, etc.
Also, what niche are you in? A bikini model gets a lot more followers than someone who collects rocks. These are all things you need to take into consideration when analyzing your results with our service.
We hope to have you back in the future!
-SM
I heard about Stellation through a…
I heard about Stellation through a friend of a friend of a friend. I pretty much have my entire business automated except for profile visits to my Instagram page. I was surprised to see the variety of services Stellation offered. Signing up for their Social Media dashboard was the best decision I have made in 2019, besides taking a leap of faith and starting an online nutrition and fitness guide. Dedicating the time to actually sitting there and manually engaging with people on Instagram is exhausting so thank you for taking that off my hands. I am very picky about who I hand my business tasks to and so far I have not been disappointed. Customer service is extremely helpful. Shaun is the best! I am always harassing him with questions and suggestions and he is always there to hear me out. Thanks for not getting tired of me yet. These past four months have been amazing!
20 février 2020
Avis spontané
Complete Waste Of Money
I signed up for 1 month and did not get 1 single follower from them. I felt it was a total waste of time and money. I was not getting any followers so I sent an email asking what was going on and they said there was an update and it was down temporarily. That was 3 weeks ago. Total scam if you ask me and I DO NOT RECOMMEND THEM.
18 février 2020
Avis spontané
Réponse de Stellation Media x Fanbase Intel
Hi Jen,
On January 29th Instagram updated its API and our service did have some problems for 10 days, it's been fixed and things are back to normal. Downtime can occur with these major API updates, unfortunately, this does occur in the automation industry and there is nothing we can do about it besides to make sure we update our algorithm / code as quickly as possible, this is also stated in our terms of service.
Now when our service was working, which was most of the month, you should have been receiving results, if you were not, did you reach out to your dedicated account manager and ask why you have not been gaining any followers? Did you read our help documents and check out our getting started videos to make sure everything was set up right to maximize your results? As a client you have full control over your dashboard and your results & you also have a dedicated account manager you can reach out to via email M-Friday to make sure everything is set up properly to maximize your results. Every client who sets up our software properly, who uses proper niche targeting and also has an awesome IG profile with great content LOVES our service.
-
At the end of the day, our job is being done once we engage with stories, I know that's not what you want to hear but it's the honest truth.
Look at it like this, if you ran a Facebook or Instagram ad and did not get good results, are you going to blame Facebook, no, you are going to blame your ad, product, service, website, etc.
I'll break down how our service works as simple as possible & give you some tips on how to improve your results in the article below.
1) We engage with stories by engaging with accounts who posted story stickers.
2) People out of curiosity will click your username to check out your profile, this is a profile visit. (the more engaging profile picture = more profile visits)
3) We will send A LOT of profile visits to you on a day to day basis...now the ball is in your court to convert them
4) These profile visits then convert into a new follower, comments, direct message, picture likes, website clicks etc. based on how engaging your profile and content is.
Our job is done after step 1. Step 2-4 comes down to you. In the article below there are tips on how to improve your Follow Back Rate
https://stellation-media.helpscoutdocs.com/article/7-how-to-get-better-results
This company is complete fraud.
This company is complete fraud.
This company is complete fraud. They are misleadingly reporting our reviews, pretending to be helpful and giving instructions for help, as "contact us" or "just log in", but they never answer back on our emails. At the same time, they have deactivated our login credentials, while they have kept active our billing information and credit card numbers.
As long as i have no possibility to do so in their website, i am contacting my bank so that they stop paying this fraudulent service. I am contacting a lawyer as well.
If they keep on blocking my reviews, i am more than happy to write ten more of those until they start to take me seriously. That is a real promise from my part.
17 février 2020
Avis spontané
Réponse de Stellation Media x Fanbase Intel
Hi Athanasios,
We reported your previous review because it was not a review, it was a statement from our FAQ page and Trustpilot also deemed it was invalid.
Our customer service team and account managers operate 7 days a week now and all emails are answered within 24 hours.
If your account has been deactivated, simply contact your account manager and they will fix the issue. We released a huge algorithm update and some accounts need to reconnect to the dashboard and it's a super quick fix.
Our billing occurs every 30 days and is a recurring subscription. This stated on every page of our website, pricing page, faqs, terms of service, invoice, etc
If you do not wish to be charged again, you can cancel your subscription using the link below or contacting your dedicated account manager. Please use the email address you used during the checkout process if you forgot your password you can simply request a new one.
If you are having any problems, contact your account manager and they will help you out.
www.stellationmedia.com/instagram-login
Misleading Fraud Service
This service is a complete waste of money and waste of time. It only worked for 3 days out of the 6 weeks I’ve had it.
The account manager has been unresponsive 90% of the time!!!!
When he finally did respond, he blamed Instagram for the service not working and told me I could not receive a refund. Then referred me to the terms and agreement.
I cancelled my service and was still charged AGAIN!! Now I can’t get into my account and the account manager has not responded!!!!!!
This service is a fraud, do not waste your time or money. I will get my lawyer involved and report this to the Better Business Bureau.
17 février 2020
Avis spontané
Réponse de Stellation Media x Fanbase Intel
Hi Jackie,
Account Manager:
We have recently just extended our customer service to operate 7 days a week. All emails will be answered within 24 hours. We have a manager that also makes sure of this as well. Please make sure you are reaching out to the proper email address.
Service Not Working:
On January 29th we did have some downtime due to an API update, the issue has been fixed. Our service was never down for 6 weeks. It was down for 10 days.
Charged Again
As a client, you have full control over your billing and payments. You can cancel your subscription via your dashboard and once you do, you will also receive a confirmation email. If you are unable to do it via your billing dashboard, you can also contact your account manager and they will do it for you and you will also receive a confirmation email. If you cancelled your subscription you would never get billed again.
Please contact your account manager regarding your recent charge and they will make sure all matters are taken care of.
Thanks!
The whole experience with… The whole experience with StellationMedia was the disappointment. First of all I couldn’t get back access to my account after activating their service. I had to send a pic
The whole experience with StellationMedia was the disappointment. First of all I couldn’t get back access to my account after activating their service. I had to send a picture of myself and code to Instagram to verify my identity and then once I got the account back - I got Account Compromised messages saying that I’ve shared my password with companies that help gaining likes and followers. And if I do that again - I will get my account banned. And that’s considering that I’ve never used this kind of services before and my accounts hasn’t ever been flagged by Instagram.
9 février 2020
Avis spontané
Réponse de Stellation Media x Fanbase Intel
Hi Mary,
If your account got compromised please contact your account manager so they can provide you with a link to contact Instagram's support to solve this issue. Sometimes Instagrams AI compromises accounts temporarily and when contacting them you just need to verify your identity and ownership of the account and you'll be all set.
You must make sure the following 5 points below are in check for your Instagram account to have our service operate smoothly.
My account is at least 30 days old
I have access to the email address and phone number associated with the account
I don't use third-party tools for this account
My account is linked to my Facebook account
Make sure that the content of your account does not violate the rules of work in Instagram
Second, please understand that our service is not always 100% operational. We use an independent Instagram API so when Instagram makes major updates or has glitches/bugs on their own application it sometimes affects our service for a couple of hours sometimes even a couple of days depending on how long it takes to fix.
If you used previous automation tools, bought fake likes, followers or have a "bad trust score" with Instagram, this can cause account connection issues with third parties. If you are unable to connect your account, you will be refunded in full.
Your accounts trust score. Based on how active you are on a daily basis and your past use of fake likes,followers & growth hacking services Instagram puts a "trust score" on your account. Verified accounts, never have problems with automation services because Instagram placed a high trust score. An account that has been inactive for months then is very active all the sudden can raise red flags.
At the end of the day, we never had any problems with our client's accounts, as long as you follow our guidelines you're all set. We just wanted to be transparent and set expectations in case a problem arises.
Terms of service
www.stellationmedia.com/terms-of-service
It seems they charged all users and…
It seems they charged all users and they closed their accounts afterwards.
I trust they will not continue to charge us every month, otherwise oh boy, it's gonna get really ugly for them.
8 février 2020
Avis spontané
Réponse de Stellation Media x Fanbase Intel
Hi Athanasios,
Please note that our service is billed every 30 days. This is outlined in our FAQ, pricing page, terms of service, checkout page, invoice and many other places on our website.
If you wish to cancel, you can cancel through your back office or by reaching out to your dedicated account manager.
This isn't worth the money!
This isn't worth the money!
Seriously!? 60 new Followers within 1 month!?
I don't want to name it a 'fake service' - but I stopped trust their homepage's testimonials.
'For a perfect grow' they recommend 1,5+Mio 'source-accounts' (and some more presets)... My sets were 15+Mio source-accounts!
I had to verify my account within this month 7 times (they confirmed that it is safe to use their service + the celular phone app separetely.
I begged about a feedback after canceled the subscribtion; and they told me that 'my trust level is low'...
A low trust level for an account that never used any third party service and never get blocked before!?
...no way...
1 février 2020
Avis spontané
Réponse de Stellation Media x Fanbase Intel
Hi Dohn Joe,
First, we do not have any paying customers in our system under this name so I am unsure if this is a competitor or not. I will report this review due to the name that is used as an alias.
Regarding your complaint though so other potential clients can know why the results were so low.
So how do you get better results or why were your results so low? Well, once you choose the best targeting the ball is now in your court! I am unsure of the targeting you chose or your conversations with your account manager due to the name you listed the review under.
If the targeting you chose had fake followers, bad engagement, etc this will not produce quality traffic to your Instagram page.
At the end of the day, our job is being done once we engage with stories, I know that's not what you want to hear but it's the honest truth.
Engaging with stories leads to a profile visit, a profile visit can lead to a potential follower, like, comment, website visit, etc.
Look at it like this, if you ran a Facebook or Instagram ad and did not get good results, are you going to blame Facebook, no, you are going to blame your ad, product, service, website, marketing team, etc.
This is the way our service works, I'll break it down as simple as possible & give you some tips on how to improve your results.
1) We engage with stories by engaging with accounts who posted story stickers.
2) People out of curiosity will click your username to check out your profile, this is a profile visit.
3) We will send A LOT of profile visits to you on a day to day basis
4) These profile visits then convert into a new follower, comments, direct message, picture likes, website clicks etc.
--
Suggestions to increase your "FBR" (follow back rate / new follower)
1) Have an AMAZING profile picture that makes people want to click your profile.
a) Logo: make sure it's colorful, different, catchy
b) Picture: make sure it's a close-up, cool, edgy & unique
c) Be different & unique. Your profile picture is the first step to converting someone to a new fan!
2) Interesting bio w/emoji's (google for more information)
3) Story highlights w/professional cover photos (google for more information)
4) Amazing content.
a) Professional photos, videos & quotes
b) Overall color theme
c) Provide value
d) How are you going to separate yourself from the millions of other pages in your niche?
I hope this helps you out for any future growth you have!
-Stellation Media Team
Do not waste your money
1 février 2020
Avis spontané
Réponse de Stellation Media x Fanbase Intel
Hi Karina,
Can you please contact your account manager so they can help you with the issue you had that made you feel this way? We'd love to resolve this issue for you.
Best
The best thing that every happened to me
1 février 2020
Avis spontané
Service never worked properly!
The promised services are never delivered. Always the same excuse to contact your account manager who comes with the Instagram API story. Of all 3 months this service has been working about 2 weeks, furthermore without much outcome. Price - quality this is certainly a no-go. And customer care is also something they don't know...
31 janvier 2020
Avis spontané
Réponse de Stellation Media x Fanbase Intel
Hi Sam,
Our service has been working just fine and has been providing amazing results for our clients for the last couple of months. If it has not worked for the last 3 months, we would not be selling our service.
Last Thursday 1/23 Instagram released a huge API update and our development team has been working hard behind the scenes to implement a new safe algorithm for our clients. Instagram has crashed 4 times since the release of the API update and when this happens, it causes API throttle requests on our service. We have stable algorithms working, however, when the Instagram application has bugs and crashes, it causes problems with our service. Once Instagram is stable, our service is back up and running.
I understand as a client you want a service that is 100% smooth, 24/7/365 however when these updates occur, there will always be some downtime while our development team updates the algorithm, it's so much more complex then one might think if you are not familiar with it.
For our clients that have been with us for the last couple of months, we had a similar situation in October and it was fixed in 5-7 days. Then everything was back to normal. Unforatully, there is nothing we can do about these API updates and Instagram crashes. We don't own Instagram or have any affiliation with them.
Our customer service team works around the clock and answers all emails in a timely manner.
I have spoken to you on a different platform and requested that you reach out to your account manager so they can process a refund for your last month's payment.
Any other questions, please reach out to your account manager.
Have a great day!
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