Stellation Media x Fanbase Intel Avis 

My experience with this platform has been amazing. I signed up two weeks ago and I’m already seeing results. The customer service is very responsive and tentative to my questions which I truly appreciate. My account manager is helpful in so many ways and never gets annoyed with my questions. The dashboard was easy to manage which is a huge plus! Thanks for the IG revamp

I've been a client of Stellation Media for about 7 months now. Things worked great for ages and then there was recently a few months where things weren't working so well, which is what the reviews further down this page are talking about.

This seems to have happened with every company in this industry. I chatted to support and they agreed to give me a partial refund, so I won't complain.

This week they launched a new system and they asked me to give it a go so I have. They provide mass story views, post scheduling and in-depth analytics along with other features.

My account is growing again.

This company is a nightmare of the worst kind. I almost regret ever getting to know them. I tried their free trial for 4 days and decided to sign up for the services before the free trial was over, (which was a 5-day period), in retrospect, that was my first mistake.
From the moment I signed up for services, my headaches with them started. First, the very next day I signed up, I received an email offering a 15% discount. Since I had already signed up for services full price, I asked for the discount to be applied to my account, but they never did. Then my service never got started. My account saw no growth for almost 20 days, even though I kept emailing them and complaining about it. They would take more than 24 hours to respond to any communication and when they did, it would be a very impersonal, generic response which I'm sure now was automated, blaming a glitch in their software as the reason to my account being disconnected from their service. Then, they kept asking me for my password to connect again, but the service would still not get started. Again, no mention of applying the discount they had offered initially. I wrote a few more emails complaining about their lack of response and the horrible customer service and someone named "Jordan" ( who was supposed to be my account manager) kept sending me the same generic responses instead of addressing the problem (so frustrating!). When I finally had enough of them and asked my services to be canceled, it's when they try to upsell me a "new" service they had just launched, they said it was a "manual" service, and I wouldn't have those problems again. However, the "new service" was much more expensive than the original one I had signed up for, (typical bait and switch). I finally agreed to it, (just to get my money's worth) when they said they would "grandfather" my account into the new service for a 30-day free trial. Again, it took almost a week for the service to kick in and when it did, they were sending the wrong following for my niche that I had originally set up for my account, which means they did not even bother to look at the settings I had put into my account. I'm in the beauty/fashion industry and I had exclusively set it up for female followers and they were sending me a lot of other business accounts, fake followers and older male followers which are pretty much useless for me niche. They pretty much ruined my IG account with their services and were a complete waste of money and time, and now I have to clean up their mess on the top of all that. I feel now, that if I had never got in contact with them in the first place, and worked on my account on my own, I would've been much better off by now. It's been almost 45 days since I signed up with them, my account is pretty much ruined, and I have to start my growth all over again. I feel like they just get your money run with it, on the top of the sub-par service, hoping you're not paying attention to your account so they keep getting paid. Long story short, stay away from this company at all costs. You will be much better off working on your own or hiring real professionals.
Update: A day after I wrote this review, my account was “action blocked” by IG for a whole week because of the “fake followers” they sent my way. Nice! I also noticed they respond to bad reviews right away. I wish they were this responsive with their actual clients. Also, standard response is to blame the client, never owning up to bad service (or lack of service) they provide.

This service does not work as advertised. Myself and many others spent money on this service only to have a few days of activity followed by a complete cessation of service. When requesting a refund, I did not receive an email back. Although I see they are replying to these reviews saying they will provide a refund, this is simply not the case as I have tried getting my money back multiple times. Contrary to what they are replying on these reviews, I believe that Jordan is an automated customer service system and the company is ran by a single individual who also runs multiple other online businesses such as Magari.

I am a social media manager and have been struggling to grow two of my clients account, and I know I need help to kickstart. With my client’s approval, we did try their service and we love it. I would say that they really gave us a big push to start. Their service + good content + engaging through DM of the new followers, I believe is something that made things really work for us.

Absolute garbage and a waste of money. Saw growth for about 2 days and then it stopped. They said my account got disconnected, so I reconnected it. Then nothing. Reached out to customer service and they said the service would begin again in 48 hours. A week went by with still nothing. Over an entire month, I could tell someone was working to grow my account for maybe 2-3 of those days. Asked for my money back (or at least a prorated refund) for the days they didn’t do anything and got radio silence. Horrible, HORRIBLE company. Don’t use them!

Stellation Media is a scam. Their customer service is unhelpful, unresponsive, and generally uncaring about their clients. I have e-mailed multiple times to no response. The phone number they provide does not work. They keep sending me links to connect my IG account that do not work and then it takes a full week for them to get back to me with another link that does not work.

They tell you lots of lies.
Bots and no real people behind their customer service.
Funny, the only positive review is made by Magari, which is an apparel brand owned by the same guy who owns Stellation...
Enough said.
Is there really any good growth service out there?
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The same emails are sent out to everyone (yes, checked with other people).
The account has been disconnected, blaming clients for password or username changing (that never happened).
You are just struggling against Instagram regulations.

Don't waste your money! They are a total scam, and I'm convinced that the "good" reviews for them scarred around the net are fake. We subscribed to their service last week after our (successful) free trial. They have not done a single thing on the account except for HURT our engagement rate.

This is a scam.

Stay away from this one
Worst service ever

I paid premium promotion to Stellation Media.
The service never even started.
I exchanged e-mails during three weeks with their manager and he constantly delayed the start, but they never started the follow/unfollow cycle since it seems they are restricted by Instagram and they are having issues with their service.
They don't want to provide refund, so you will have to ask for it through your bank or paypal if you want to get your funds back.
Avoid it.

Seems to be legit but when you ask for help it belly flops. So I subscribed to their paid service, received all the welcoming emails but on connecting my account it wouldn't work. Their email help line is automated. They sent me replies asking for the same thing six times and I copied and pasted it six times. They only replied when I said I'd cancel. They had blocked my account for unknown reasons so ended up paying a months subscription for nothing. By the way Jordan isn't a real person. It's an automated email reply service. Don't bother with them. If they decide to dispute above I've happily kept all the emails.