food improvement request. Provide a salad buffet with undressed salads and other low calory food. Also steamed veg again low calorie healthy options. Thank you. Provide decaf real coffee not just... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This was our first time using the Dublin -> Holyhead and return sailing on the Stena Estrid with a cabin.. We have an 8-month-old baby, so the cabin was a great addition to our trip! Everyt... Voir plus
L'entreprise a répondu
The sailing from Holyhead was an hour late. While boarding the foot passengers, the bus to the ship spent 45 minutes with a full load of passengers at the loading ramp waiting to be allowed on. Thankf... Voir plus
Ive been using rosslare to Fishguard lately I understand ships need upgrades perfectly fine....thank you for my 50 percent discount on next crossing with should be around July...hope ship ready for ne... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Stena Line Ireland
Écrit par l'entreprise
At Stena Line, we make travelling by sea between Ireland, Britain, and beyond simple, comfortable, and enjoyable. For over 60 years, we’ve been proudly connecting people and places across Europe — and helping Irish travellers sail the easy way.
Whether you’re off on a family break, a business trip, or visiting loved ones, you can count on cosy cabins, great food, and plenty of onboard entertainment. Travelling with kids or pets? We’ve got dedicated areas for them too. Our modern ferries, friendly crew, and commitment to making every journey smooth mean you can simply relax and enjoy the crossing.
- Ferries from Ireland
- Dublin – Holyhead
- Rosslare – Fishguard
- Belfast – Liverpool
- Belfast – Cairnryan
Plan your road trip to Europe
As a family-owned Swedish company, Stena Line operates 18 routes across Northern Europe. If you’re travelling between Denmark, Sweden, Germany, Poland, or Latvia, explore our wider network for an easy and scenic way to get around.
Good to know
We don’t charge extra for luggage — car passengers can bring what fits in their vehicle, and foot passengers can carry what they can manage (up to 23kg per item).
Book your next trip
Visit www.stenaline.ie to find timetables, fares, and our latest offers. Use the Low Fare Finder for the best prices or upgrade to Flexi or Premium for more comfort and flexibility.
Coordonnées de contact
Irlande
- stenaline.ie
3,9
Bien
340 avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Overall very good
Overall very good. It took a long time to get off the boat in Dublin.
It is hard to hear the announcements on the ship...could this be improved?
Thank you for a pleasant trip.
10 mai 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for your review. We’re pleased to hear you had a pleasant trip overall.
We’re sorry to hear about the delay when disembarking in Dublin and the difficulty hearing onboard announcements. Your comments have been shared with our team.
We hope to welcome you back onboard in the future.
Regards
Dave
Stena Line
The Ben my Chree isn’t in the same…
The Ben my Chree isn’t in the same class as previous Vessels on the Rosslare-Fishguard route and lacks some of the more usual comforts.
10 mai 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for your review. We’re sorry to hear that the vessel did not meet your expectations, particularly compared to previous ships on this route.
We appreciate you sharing your comments, and these have been passed to our team.
We hope to welcome you back onboard in the future for an improved experience.
Regards
Dave
Stena Line
Réponse de Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re delighted to hear you had an efficient and stress-free experience with us. We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
The short sea journey is very…
The short sea journey is very convenient. Better use of the large TV screens at each port to give information on boarding any any delays to boarding times would help
9 mai 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re pleased to hear you find the short sea route convenient.
We appreciate your suggestion regarding better use of the information screens at the port to provide updates on boarding and delays, and this has been shared with our team.
We hope to welcome you back onboard again.
Regards
Dave
Stena Line
Absolutely rubbish
Absolutely rubbish. I am so annoyed that I have booked to travel with you in June because that will be the last time.Twice you cancelled and you really shouldn't have taken bookings for this ferry knowing dam well you couldn't know for definite when the nordtica wasn't ready. You really don't care about customer service.
9 mai 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for your review.
We’re very sorry to hear about your experience and the disruption caused by the cancellations. We understand how frustrating this must have been.
If you wish to discuss this further please contact our customer services team via the contact form on our website at stenaline.ie/contactform
Regards
Dave
Stena Line
I travel from Dublin Port to Holyhead…
I travel from Dublin Port to Holyhead quite frequently and I find the Stena crew very helpful, the ferries comfortable and everything very clean. The food is very good too
28 avril 2026
Réponse de Stena Line Ireland
Good afternoon,
Thank you for sharing your 5 star review. We’re delighted to hear you continue to enjoy your frequent journeys with us, and that our team, cleanliness, comfort, and food all meet your expectations.
We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
The fact it is so easy to change my…
The fact it is so easy to change my travel arrangements after booking as my family and I use Stena very frequently.
8 mai 2026
Réponse de Stena Line Ireland
Good afternoon,
Thank you for your review. We’re delighted to hear you find it easy to amend your travel arrangements and that this flexibility supports your frequent journeys with us and your family. We look forward to welcoming you onboard again.
Regards
Dave
Stena Line
Both sailings left a few minutes early…
Both sailings left a few minutes early once all checked passengers and vehicles were boarded.
30 avril 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for your review. We’re pleased to hear both sailings ran smoothly and departed efficiently once boarding was complete.
We hope to welcome you onboard again soon.
Regards
Dave
Stena Line
Réponse de Stena Line Ireland
Good morning,
Thank you for your 5 star review. We’re delighted you enjoyed the friendly service, great value day trip, and amazing food. We look forward to welcoming you onboard again soon.
Regards
Dave
Stena Line
The onboard Staff were excellent and…
The onboard Staff were excellent and corrected a mistake at the check in at Holyhead; I was quite underwhelmed by the Check in desk for a couple of reasons: the gates are numbered 1, 2 and 3 and so cars etc lined up in lines at 1 and 2 with only one vehicle at 3 so why did the check-in desk open 2 and 3 and left 1 closed thereby causing a potential jam and for some frayed tempers. Also if it was necessary to open 2 and 3 why not renumber them? In addition, I had ordered ahead a meal but I was not given either the vouch or the usual card to tell me the Plus Lounge entry number. As I said your onboard staff were excellent.
7 mai 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for sharing your review.
We are pleased to hear our onboard team looked after you well — we will be sure to share your kind comments with them.
We are sorry for the issues at check-in. We appreciate your feedback on the lane management and understand how this may have caused frustration. We will pass this on to the port team.
We are also sorry that you didn’t receive your meal voucher or Plus Lounge details as expected.
If you have not already done so please contact our customer services team via the contact form on our website at stenaline.ie/contactform
We hope to welcome you onboard in the future.
Regards
Dave
Stena Line
Worst adverts
Haven’t used this service. I’m leaving this review due to this companies unbearable adverts that come up every five mins when I’m watching YouTube. Most adverts are annoying, but these adverts are supernaturally annoying. And if anyone who uses this service does the splits for no reason or pirouettes to their seats (like in the adverts) then that tells me all I need to know about it not to go.
30 avril 2026
Avis spontané
Réponse de Stena Line Ireland
Good morning,
Thank you for sharing your review.
We’re sorry to hear that our adverts have been frustrating, as that’s not our intention. They’re designed to be light‑hearted rather than a reflection of how our service or customers are in real life.
We appreciate you taking the time to comment and will pass your feedback on to our marketing team.
Regards
Hayley
Stena Line
Didn't realize it was cash only on…
Didn't realize it was cash only on board when I booked. Will not be using again.
29 avril 2026
Avis spontané
Réponse de Stena Line Ireland
Good morning,
Thank you for your review.
We’re sorry to hear that the payment options on board were not clear at the time of booking and that this affected your experience. We appreciate you bringing this to our attention. Clear information is very important to us, and we will review how this is communicated to customers.
Regards
Hayley
Stena Line
priority lounge
23 avril 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for your review.
We’re pleased to hear you enjoyed the Priority Lounge and appreciated the comfort and added space it offers.
We’re glad it enhanced your journey and hope to welcome you on board again soon.
Regards
Hayley
Stena Line
A connection to ferry teminal from the city for foot passengers
The actually sailing was perfect, except for the connection to the ferry terminal from Dublin city as almost impossible to get to the port by public transport in time for the 04.30 ferry to Holyhead. Surely you should be trying to make it as easy for foot passengers as you do for car drivers in which case you might get more than one coach load from the teminal building to the boat...
25 avril 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for your review.
We’re pleased to hear that the sailing itself was perfect. We’re sorry to learn about the difficulties accessing the Dublin terminal by public transport for the early departure, and we appreciate your comments regarding the foot‑passenger experience.
Your feedback has been noted and shared for review.
Regards
Hayley
Stena Line
Always enjoy a trip on Stenaline
Always enjoy a trip on Stenaline. Got a cabin for the return journey which was clean and comfortable.
On the first journey the hot food was stopped less than half way through the trip (around 6pm) which meant we didn’t get any dinner. This was disappointing as the boat did not seem that full for all the hot food to run out
24 avril 2026
Réponse de Stena Line Ireland
Good morning,
Thank you for your review and for your continued loyalty.
We’re pleased to hear you enjoyed your return journey in the cabin and found it clean and comfortable.
We’re sorry to learn that hot food was unavailable partway through your first crossing and understand how disappointing this must have been, especially given the timing. This is not the experience we aim to provide, and your comments have been shared with our catering team for review.
Thank you for bringing this to our attention, and we hope to welcome you back on board again soon.
Regards
Hayley
Stena Line
Friendly staff
Friendly staff, easy to book, clean and comfortable boat, decent food menu, not too pricey. All in all just a great no stress experience either holidaying or business. 👍
27 avril 2026
Réponse de Stena Line Ireland
Good afternoon,
Thank you for your 5-star review.
We’re delighted to hear you found our staff friendly, the booking process easy, and the crossing clean, comfortable, and good value. It’s wonderful to know you enjoyed a relaxed, no‑stress experience, whether travelling for business or leisure.
We really appreciate your recommendation and hope to welcome you on board again soon.
Regards
Hayley
Stena Line
Smooth check-in and straight onto the…
Smooth check-in and straight onto the boat ahead of departure time which is great - gives more time to settle in. We took a cabin BUT the sheets were washed but heavily stained!!!! Worth checking with your cleaning company! Key cards for room did not work first time.
25 avril 2026
Réponse de Stena Line Ireland
Good afternoon,
Thank you for your review.
We’re pleased to hear that check‑in was smooth and that early boarding gave you extra time to settle in.
We’re sorry to learn about the condition of the cabin bedding and the issue with the key cards not working initially. This is not the standard we expect, and your comments will be shared with our cleaning and onboard teams for review.
Thank you for bringing this to our attention.
Regards
Hayley
Stena Line
Amazing as always
Amazing as always. Stena must be such a lovely comoany to work for, because the staff always seem so happy. Everything went on time, food was great and staff were fantastic. Can't recommend enough
28 avril 2026
Réponse de Stena Line Ireland
Good afternoon,
Thank you for your 5-star review.
We’re delighted to hear that everything ran on time, the food was great, and that our staff made such a positive impression. Your kind words about our team mean a great deal to us, and we’re so pleased you had another fantastic experience.
Thank you for the recommendation — we look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Your facilities
Your facilities, magnificent
Your staff, first class
Just a top class experience
28 avril 2026
Réponse de Stena Line Ireland
Good afternoon,
Thank you for your 5-star review.
We’re delighted to hear you enjoyed our magnificent facilities and first‑class service. It’s great to know you had a top‑class experience.
We look forward to welcoming you on board again soon.
Regards
Hayley
Stena Line
Réponse de Stena Line Ireland
Good morning,
Thank you for your 5-star review.
We’re delighted to hear you had an excellent experience travelling with Stena Line and really appreciate you choosing to travel with us.
Regards
Hayley
Stena Line
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.