SteppedIn Avis 

166
•
TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 1 sur 5 étoiles

A shoe retailer trying to jump on the scalper train! Getting sick of everyone wanting to scalp pokemon and they think 3 times the price is reasonable. Avoid them and let them sit on product until they... Voir plus

Noté 5 sur 5 étoiles

Ordered Ugg tazz chestnut on Tuesday night and received today. Absolutely LOVE them. Perfect fitting, great packaging, no issues while ordering or when delivered. Kept up to date with shipping etc.... Voir plus

Noté 5 sur 5 étoiles

Wow! As soon as I purchased I realised I had made an error, so I emailed James and within minutes he had replied saying he had adjusted the order saying it would be sent the following day and u should... Voir plus

Noté 5 sur 5 étoiles

Ordered Nike Air Max 95 Baltic Blue trainers with only a few days to go to Christmas. These were sold out in most places. I wasn't sure if I had done the right thing and reached out to SteppedIn c/o J... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

High End Fashion Retailer Providing An Exclusive and Excellent Service To Its Customers.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

166 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,5

Tous les avis

(166)

40 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Pointless

Unfortunately a waste of time. Ordered Hoka Bondi 9 and no update on delivery so I sent a message asking where my trainers were and I got back a refund notice. Hoka gone from website and apparently they cannot complete orders due to supply issues. Pointless and still not received refund and my event I needed to trainers for has passed.
Of course I won't buy from them again. Went to Hoka website and ordered the pair I wanted and they were in stock and got 10 % discount. 2 days delivery.

31 octobre 2025
Avis spontané
Logo de SteppedIn

Réponse de SteppedIn

We’re really sorry we weren’t able to fulfil your Hoka order. Our supplier recently informed us that their Hoka collection has transitioned into a new season, which meant some of our stock listings were no longer available.

We did try to source a UK12.5 from our extended network but unfortunately had little success this time. We completely understand your disappointment — especially with your event coming up — and sincerely apologise for the inconvenience this caused.

Please do check back with us soon, as we’ll be receiving the new Hoka collection next month, and we’d love to help you find a pair you’ll like.

Noté 5 sur 5 étoiles

Exceptional service

Exceptional service! James emailed me after 8 p.m., promised next-day delivery, and absolutely delivered on his word. His conviction and reliability really stood out. Trainers arrived right on time and are top quality. Couldn’t be happier!
— Alan

22 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

I’d never heard of nor used this…

I’d never heard of nor used this website before so was dubious, despite the good reviews.
I placed an order for a product I was struggling to get elsewhere and they arrived next day, less than 24 hours from ordering. The box and outer packaging was fully intact but I still felt the need to double check things, the sku on the shoe and box both matched each other as well as the detail of the actual product online. I’m delighted with this service and my item and will definitely use them again.

23 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

Wow Great customer service

Wow! As soon as I purchased I realised I had made an error, so I emailed James and within minutes he had replied saying he had adjusted the order saying it would be sent the following day and u should receive it within the next 24hours - which I did. Great product with excellent customer service. I would definitely recommend this company. Support small businesses.

8 octobre 2025
Avis spontané
Noté 5 sur 5 étoiles

I ordered the UGG Ultra Mini from…

I ordered the UGG Ultra Mini from Stepped In UK and I’m really happy with my purchase. The shoes are authentic, arrived quickly, and the quality is amazing. The fit is perfect and they’re super comfortable. Great service overall! I’ll definitely order from here again!

17 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Great service

Great service! Definitely recommend

28 août 2025
Avis spontané
Logo de SteppedIn

Réponse de SteppedIn

Thank you for shopping with us !

Noté 1 sur 5 étoiles

Emails me 5 days after I’ve placed the order to tell me my size is not in stock

Emails me 5 days after I’ve placed the order to tell me my size is not in stock.
These were meant for my holiday and I will likely not have time to find an alternative now.

28 août 2025
Avis spontané
Logo de SteppedIn

Réponse de SteppedIn

I’m really sorry for the frustration here. To clarify the timeline: you were contacted within 2 business days of your purchase. Your order fell over a bank holiday weekend, and ourselves and our Hoka supplier don’t operate on weekends, which is why you didn’t hear from us sooner.

Before notifying you, we tried to source your size at a loss to honour the order, and when that wasn’t possible we offered alternative options. I completely understand this impacted your holiday plans, and I’m sorry we couldn’t fulfil your order in time.

We appreciate the feedback and will keep working to communicate earlier in cases like this.

Noté 5 sur 5 étoiles

Unreal service

Unreal service! Had to exchange my order for a bigger size! James helped me instantly to sort this as soon as possible as I had to go holiday! Amazing service and great products!

21 août 2025
Avis spontané
Logo de SteppedIn

Réponse de SteppedIn

Absolute pleasure !

If you need anything else we are here

Noté 5 sur 5 étoiles

Great Experience

I’m always wary purchasing from an online company, new to me. I checked where I could, and the reviews on Trustpilot were very comforting. Without going over the top, my experience of the firm, and, in particular, James, couldn’t have been better. I would recommend, unreservedly.

17 août 2025
Avis spontané
Noté 5 sur 5 étoiles

A bit apprehensive at first but outstanding service

I wasn't sure at first in regards to this website as I had not heard if it before. My son wanted these specific trainers that weren't avaliable at the shops any longer. I ordered them. We had to wait a week as they were imported from America. The min they came into this company they were dispatched out next day ! Absolutely fantastic service and would highly recommend them.

17 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Outstanding service

Baught a pair of trainers for my son for school, hadn’t realised they were something rare and ordered. Was advised they were shipping internationally and unfortunately had to cancel the order due to my own last minute ordering but I do appreciate the understanding, service and quick resolution. Will definitely be back!

13 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Absolutely amazing customer service

Absolutely amazing customer service, super friendly and efficient and even super speedier delivery which was amazing as this was a last minute birthday request from my daughter!! Would thoroughly recommend to everyone!! Thank you heaps James! 😊😊😊😊😊

9 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Trainers were a little more expensive…

Trainers were a little more expensive than some sights but I can’t fault the company, asked advice about size fittings and had a prompt reply, arrived well packaged and speedy delivery and more importantly my grandson loves them.

29 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Quality Service

Ordered the shoes Sunday, they was at my door by the Wednesday. Quality service 😎👌

23 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent

Very easy to use website, excellent service, good selection of top quality products, fast delivery.

19 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Brilliant customer service

Received trainers in perfect condition, would defo use website again, emailed james about delivery and he responded straight away brilliant customer service

12 juillet 2025
Avis spontané

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