Went to Sterling Home in Bridge of Don looking for some lights and ended up with a sofa. We seen it before and it was discontinued and lovely. The salesperson Catherine, spoke to us and without being... Voir plus
Établissement
Changer d'établissement40 Denmore Road, Bridge of Don, AB23 8EF Aberdeen, Scotland, GB
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Lisez les avis des autres
Excellent customer service from Catherine who was polite and attentive. She was able to answer the majority of my queries but sought assistance from her manager who kindly assisted. No complaints a... Voir plus
L'entreprise a répondu
Order: 281996 We had a mix up with the L shaped suite and motorised component being different from our order from Aberdeen store. Steve in the furniture division dealt with us and helped us make... Voir plus
L'entreprise a répondu
Knowledgeable staff who were helpful, friendly and approachable, without being forceful or imposing. We visited a few times to make sure the sofa was the right one for us and we were able to speak to... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Magasin de meubles de chambre à coucher
- Magasin de revêtements de sol
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Magasin de matelas
Écrit par l'entreprise
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
Coordonnées de contact
40 Denmore Road, Bridge of Don, AB23 8EF, Aberdeen, Scotland, Royaume-Uni
- 01224 704250
4,8
Excellent
780 avis
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Excellent service from Ryan and Steve
Excellent service from Ryan and Steve. Thank you
11 avril 2026
Avis spontané
Réponse de Sterling Home - Aberdeen
Hi Callum
Thank you for your kind feedback!
We’re delighted to hear you received excellent service from Ryan and Steve. I’ll be sure to pass on your comments to them, they’ll really appreciate it.
Thanks again for taking the time to leave a review.
Kind Regards
The Sterling Home Team
Réponse de Sterling Home - Aberdeen
Hi Magda
Thank you for taking the time to leave a review.
We’re glad you found our service kind and helpful, and we really appreciate your support.
Kind Regards
The Sterling Home Team
Leather recliner
On the 2 visits we made, both salesmen were very knowledgeable & helpful in choosing our new suite. No pressure put on us & very patient
27 mars 2026
Réponse de Sterling Home - Aberdeen
Hi Linda
Thank you for taking the time to leave such a lovely review.
We’re delighted to hear that on both visits our sales team were knowledgeable, patient, and helpful, and that you felt no pressure while choosing your new suite.
Customer comfort and confidence are very important to us, so your feedback really means a lot.
We hope you enjoy your new suite and look forward to welcoming you again in the future.
Kind Regards
The Sterling Home Team
Great customer service, staff so helpful
Steve and Jason were so helpful, could not do enough, friendly a really nice experience
10 avril 2026
Avis spontané
Réponse de Sterling Home - Aberdeen
Hi John
Thank you so much for your kind feedback.
We’re delighted to hear that Steve and Jason were so helpful and made your experience such a positive one. I’ll be sure to pass your comments on to them, they’ll really appreciate it.
Thanks again for taking the time to leave a review, and we look forward to helping you again in the future.
Kind Regards
The Sterling Home Team
Helpful Staff and take the time to meet customer needs
Visited many stores in Aberdeen and Aberdeenshire. Found Sterling at the Bridge of Don to be the most welcoming and the staff are all great. Catherine took the time to come up with various options with what we were looking for.
9 avril 2026
Avis spontané
Réponse de Sterling Home - Aberdeen
Hi Barbara
Thank you so much for your kind feedback. We’re delighted to hear that you had a positive experience and we’ll be sure to pass your comments on to the team.
We truly appreciate your support and look forward to assisting you again in the future.
Kind Regards
The Sterling Home Team
nicoletti suite
Order a nicoletti suite, cost over £5000. Got it delivered 3 weeks ago. Moved it today to hoover and all you hear is a screech, look under and here instead of a plastic foot is a bare bolt! And my laminate scratched. When we looked over the suite, as we haven't used it and been away. We discovered numerous faults with stitching, staples, pitting etc, duly reported. Contacted trading standards that advised that because its less than 30days we are entitled to a refund. But no you want a "technician" to look at it even though we sent over 20photos. It's a poorly made suite that won't last over 12 years like our other suite. TS also said they need to sent the inspector within the 30days or we can "reject" the suite. Also phoned the furniture ombudsman, but they aren't members!
I told the salesman that it better be a good suite as this would probably be the last one I buy and better be comfy. Looking for a stressfree conclusion to this fiasco. Never had an experience like it.
8 avril 2026
Avis spontané
Réponse de Sterling Home - Aberdeen
Hi Maria
Thank you for taking the time to share your experience, we are genuinely sorry to read how upsetting and stressful this situation has been for you.
We understand your concerns regarding the defects you’ve identified, including the missing foot, damage caused to your flooring, and the issues with stitching, fixings, and overall finish.
We appreciate you supplying photographs and raising these matters promptly, and we fully acknowledge how disappointing this must be, especially when the suite has seen minimal use and represents a long‑term investment for you.
We are also very sorry to hear about your health condition and take on board what you explained to our salesperson at the point of sale. We appreciate how important comfort, quality, and reliability are for you, and we regret that this situation has caused you additional stress.
While we appreciate that you have been advised of your rights, our request for an independent inspection is standard procedure and is intended to ensure the matter is dealt with fairly and thoroughly.
A member of our customer care team is reviewing your case with the aim of reaching a resolution that is fair and transparent for you.
Thank you again for bringing this to our attention.
Kind Regards
The Sterling Home Team
New flooring
Great sales and measuring service kirsty very helpful in the shop no rushing us and had samples sent out to us. Bridge of Don store.
Unfortunately their installation people are letting the service down, or 3 to 4 week wait us now going to be 3 months. Had we known this we may not have made these purchases, we may have looked at service elsewhere.
14 mars 2026
Avis spontané
Réponse de Sterling Home - Aberdeen
Hi Mhairi
Thank you for taking the time to leave your feedback.
We’re really pleased to hear about your positive experience with Kirsty at our Bridge of Don store, and we’ll be sure to pass on your kind comments to her.
That said, we’re very sorry to hear about the delays you’ve experienced with the installation. We fully understand how frustrating it is when expectations around timescales aren’t met, and we sincerely apologise that the original 3–4 week estimate has extended to this length of time. This is certainly not the level of service we aim to provide.
If you’re happy to do so, please contact our installation team directly with your order details and they will help you with a more detailed response.
Thank you again for your feedback, it’s invaluable in helping us improve our service.
Kind Regards
The Sterling Home Team
Good customer service service kind…
Good customer service service kind friendly staff , nothing was too much trouble
26 mars 2026
Réponse de Sterling Home - Aberdeen
Good morning Lorraine,
Thank you for your kind feedback.
We’re delighted to hear that you found our team friendly and helpful. Providing great customer service is very important to us and we will pass your kind comments onto Jason and his team.
Thank you for choosing Sterling home Aberdeen.
Kind Regards
The Sterling Home Team
Donald is very friendly and hilarious…
Donald is very friendly and hilarious and he is top G
9 avril 2026
Avis spontané
Réponse de Sterling Home - Aberdeen
Hi Leigh,
Thank you very much for the feedback.
We are happy to hear that Donald's friendly approach and sense of humour come across positively, we will be sure to pass on your kind comments.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Great service and smooth sale instore…
Great service and smooth sale instore at Aberdeen. Bought most of my furniture from Sterling and always been delighted with the quality. Catherine at Aberdeen was fab to deal with.
24 mars 2026
Réponse de Sterling Home - Aberdeen
Hi Dawn,
Thank you so much for taking the time to share your lovely feedback.
We’re delighted to hear you enjoyed a smooth in‑store experience at our Sterling Home Aberdeen and that Sterling has been your choice for furniture over the years — your continued loyalty means a great deal to us.
We’ll be sure to pass your kind comments on to Catherine and the team, who will be thrilled to hear them.
Thank you again for recommending us, and we look forward to welcoming you back in store in the future.
Kind Regards
The Sterling Home Team
Elise was charming
Elise was charming, extremely helpful, took me over to the stand measured everything to ensure it would all fit, packaged up the item, and was very helpful with the ordering, system of arrival and helped me with choices. Well done Elise, a lovely young able woman
30 mars 2026
Avis spontané
Réponse de Sterling Home - Aberdeen
Hi Jan
Thank you so much for taking the time to leave such a lovely, kind review.
We’re delighted to hear about your positive experience with Elise. She takes great pride in helping customers feel confident in their choices, and your feedback truly reflects her dedication and care. We’ll be sure to pass on your kind words to her.
Thank you again for your support, we look forward to welcoming you back in the future!
Kind Regards
The Sterling Home Team
Katherine’s customer service
Katherine was extremely helpful and made our experience in the shop very enjoyable. She was very informative and knowledgeable and everything was plain sailing.
6 avril 2026
Avis spontané
Réponse de Sterling Home - Aberdeen
Hello David,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that Catherine made your experience in the shop so enjoyable. Her knowledge and helpful approach are exactly what we strive for, and your kind comments will be shared with her and the team.
Thank you for choosing Sterling Home Aberdeen and hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Sales assistant Catherine
Catherine, a young sales assistant,dealt with me whilst buying a suite today at the bridge of don store . I found her to be very patient with me as I was so indisisive & took ages to find my perfect suite,for my livingroom . She helped me with sizes,colours & gave great advice on the suite .Nothing was too much trouble for her .
6 avril 2026
Avis spontané
Réponse de Sterling Home - Aberdeen
Hello Kathleen,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear about the excellent service Catherine provided during your visit to our Sterling Home Aberdeen store.
She will be thrilled to know that her patience, advice, and support helped you feel confident in choosing the perfect suite for your living room. We’ll be sure to pass on your kind comments to her.
Thank you again for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Great customer service
Ryan was extremely helpful and informative, he made the experience very straightforward
6 avril 2026
Avis spontané
Réponse de Sterling Home - Aberdeen
Hi,
Thank you for taking the time to share your feedback.
We’re delighted to hear that Ryan was helpful and informative, and that he made your experience straightforward. I’ll be sure to pass on your kind comments to him — they’ll be very much appreciated.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
The staff were excellent
The staff were excellent. They were friendly not pushy. Very he. Made me feel comfortable. Nicely displayed something for everyone
4 avril 2026
Avis spontané
Réponse de Sterling Home - Aberdeen
Hi Jan,
Thank you very much for your kind feedback.
We’re delighted to hear that you found our team friendly and welcoming, and that you felt comfortable during your visit. We also really appreciate your comments about our displays.
Your feedback means a lot to us, and we hope to welcome you back again soon.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Good experience
Good experience .
Matt was very helpful and knowledgeable about sofa and chairs I was interested in .
Ordering process streamline and detailed. Terms and conditions explained very well.
In all a very positive experience.
6 avril 2026
Avis spontané
Réponse de Sterling Home - Aberdeen
Hi Christine,
Thank you very much for taking the time to share your feedback with us.
We’re delighted to hear that Matt was helpful and knowledgeable, and that the ordering process and explanations met your expectations. Your positive feedback means a great deal to the team, and we’ll be sure to pass your comments on to Matt.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Impressed by my first visit to Sterling…
Impressed by my first visit to Sterling today. Great service from Matt who was both knowledgeable and very helpful and made sofa shopping a stress free, enjoyable experience.
6 avril 2026
Avis spontané
Réponse de Sterling Home - Aberdeen
Hi,
Thank you very much for taking the time to share your feedback.
We’re delighted to hear that you enjoyed your first visit to Sterling and that Matt was able to make your sofa shopping experience stress-free and enjoyable. We will be sure to pass on your kind words to him — they’ll mean a great deal.
We really appreciate your support and hope to welcome you back again soon.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Kristy is always friendly and they…
Kristy is always friendly and they always have time for a yap (talk) which goes a long way in customer relations
5 avril 2026
Avis spontané
Réponse de Sterling Home - Aberdeen
Dear Mr Kidd
Thank you so much for your lovely feedback.
We’re delighted to hear that Kristy’s friendly approach and willingness to chat make a positive difference.
Building great relationships with our customers is incredibly important to us, and it’s wonderful to know this shines through. We’ll be sure to pass your kind words on to Kristy!
Kind Regards
The Sterling Home Team
The sales person was very attentive and…
The sales person was very attentive and willing to help in any way possible
22 mars 2026
Réponse de Sterling Home - Aberdeen
Hi Margaret
Thank you so much for your kind feedback.
We're delighted to hear that our sales colleague was attentive and able to help in every way possible. Providing supportive and personalised service is very important to us.
Please get in touch if we can help with anything else, we’re always here to assist.
Kind Regards
The Sterling Home Team
Great customer service
The service is exceptional. The assistants are very helpful. The table and chairs we purchased are really good quality. The manager was helpful and a special mention to Aaron, who explained everything in detail.
5 avril 2026
Avis spontané
Réponse de Sterling Home - Aberdeen
Hi,
Thank you so much for your feedback.
We’re delighted to hear that you found our service exceptional and that you’re pleased with the quality of your new table and chairs.
It’s great to know our team made such a positive impression—especially Aaron! We’ll be sure to pass along your kind words to him and the manager.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
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