Steven Brown Art Avis 

I had an absolutely amazing canvas from this company and it's pride of place in my home. However I just wanted to let the company know that I have also been receiving the constant emails from a scam site about a £7 suitcase. I'm sorry that the company have to deal with this because their products are brilliant.

Placed an order on 20th August and was told up to 10 working days delivery.
Still not arrived but the most frustrating thing is not being able to get through to them. The phone always engaged tone or if it rings it isn’t answered.
Emails left unanswered and yes I have looked at junk folder.
This was a birthday present which has come and gone.
If it was going to take weeks for delivery why not say in the first place!!

Absolute shambles, I haven't received my order and cannot speak to anyone. I wish I had checked the reviews first, only reason I didn't was I own some artwork already and wanted to add to it.

Placed an order on the 13 of August, the order status came through as "We're preparing these items for shipping", 15 business days later no change (i expect to have it within 5 to 10 days. I stay on mainland Scotland so no excuses regarding the distance. I emailed, auto reply with so called response time of 2 to 5 days, 5 days later nothing.
Forget calling, I have tried repeatedly, it is either engaged or you are put on hold for just over 31mins then it cuts off. The engaged tone is for anyone else that attempts to call when someone is on hold (I checked). It would appear no one is actually answering the phone.
It would also appear the only way to gain acknowledgement is a negative review, I would be interested to know if the others who have left reviews below were paid lipservice or actually received their order.

Really disappointed as I already own artwork but there are clear issues with the service (there isn't one).

If you can't service the order refund me.

*********
The following business day I received an email to say it had been dispatched with a Royal Mail link that didnt work. It arrived 2 days later, delivered by Evri...??

There was a large gouge in the packaging. 

A score on the top of the frame. 

The image wasn't seated correctly in the frame, two of the retaining clips were in front of the image forcing it to curve round them. 

Debris is littered in between the image and perspex front.

There is a daylight gap in each corner of the frame.

The bracket at the rear is different configuration from the previous Steven Brown A2 frames I have.  One at the top instead of 2 either side, so, now have to adjust the wall mountings I have in place. 

Not what I expected with the price that was paid. 

I reiterate, abysmal service and substandard product. 

Placed order 28th July for 2 products, delivery stated 7/10 working days and here we are 27th August still no receipt. Have chased numerous times, initially they answered the phone and apologised for the delay and confirmed would be sent the next day, that was 2 weeks ago. Now don’t answer the phone, rings for 30 minutes then cuts off and don’t answer emails. Don’t tell me to check my spam I have already done that!!
This is appalling service, total radio silence.
I have tried calling on 4 occasions at different times of the day and held the line for 30 minutes until automatically being cut off. Not only wasting my money but my time too !!

I placed an order on the 6th August for a mini limited edition. It's now the 24th of August iv sent email...sadly no word back from them. Tried to ring them. Line was busy. Surely doesn't take that long to receive something you paid good money for. No update. ..nothing. left in limbo. Don't like leaving bad reviews..but my health is bad ,,and this is really stressing me out. Couple of years ago when I literally spent thousands on his product I didn't have these issues. Using different email adress..is that the reason. Im baffled. And very very disappointed. No help or support from helpline ,hence why on here. Hopefully that helps. Not a happy customer, jad other ordes from different company's at my door working 3days or less. This is yhe worst experience yet.iv managed to get onto there phone number just now 24th August. Taking forever for someone to answer it now. 🙄oh well was on phone for about 30mins waiting. And they've just hung up on me. !! Omg 😲 that is disgraceful..cant believe that's just happened. Thanks for that steven brown helpline. Cant believe yous just hung up on me. That is so disrespectful and arrogant. Thanks for that.,,just an update...even though they've ignored my emails and phone calls..i decided to buy another item. Which was today 24th August, same day as this review. Im going to phone again tomorrow . Iv read other people's reviews and there all basically very negative . Seems this company has went downhill since I was a regular buyer from about 2or 3 years ago ..just hope I get these 2items which iv paid for. Sales team and management need to be held accountable for this,, like another customer, they put phone down on me ,,was on phone for about 30mins on waiting list. No company has ever done this before. Im sure steven brown wouldn't be happy.. as I also have heart problems. Thanks for nothing sales team.

Still getting mass amount of spam e-mails.

100% they’ve had a data breach but they will not admit to it, Only if I do receive spam to report it. Very concerning this and there relaxed view. When asked what data has been taken got no response

I ordered many years back from there site and would strongly advise looking elsewhere for gifts

Ordered a picture from them ages ago and now receive a constant barrage of marketing emails where the unsubscribe button just takes you to their shop. Why, if I’m clicking unsubscribe do you think I actually want to buy. Avoid!

My family and I always get an annual calendar from Steven Brown and I have many fabulous canvasses and lots of home ware even a keyring and a shopping bag to name just a few of which I'm always absolutely thrilled to have brightening up my home with the Steven Brown signature style in a multitude of bright colours and beautiful themes from animals to the celebration of all inclusive of all loved verities and colours.
This year we couldn't get our annual calendar's due to family circumstances and so halfway through the year we were ready to brighten up our lives with our calendars only to find Steven Brown had stopped selling them obviously because we're in July.
I emailed the wonderful team at Steven Brown and explained the above and forgot about it thinking I'm too late or they're too busy to deal with something like this in July after selling out.
Oh no..
I received the most lovely of emails telling me they've managed to find the last two calendars of 2026 and that I could have them for £5 and the cost of the post and that they would invoice me straight away if I wanted either of them.
I bought both and thanked the team for brightening up the next five months of 2026 and the homes of mine and my family and today our calendars have arrived packaged well and I can honestly say that whilst I'm aware that I'm a major super fan of the Steven Brown brand it's because of the superb collections, art, home ware style and beauty of the work Steven Brown gives us but more over the customer service team deliver their own style and standard of customer service which is executed with friendliness, professionalism, understanding and kindness.

This style of customer care is remarkably rare and can only be described as top class.

Love your style Team McCoo

And thank you again 🌈👌✨
⭐⭐⭐⭐⭐

It was easy to order and the goods arrived within a few days. However, despite the sturdy packaging, they arrived smashed to pieces. I let Steven Brown Art know what had happened and was immediately offered replacements. These arrived shortly afterwards, again carefully and sturdily packaged, via a different carrier. Excellent customer service!

The art work is absolutely stunning, however, the customer service is absolutely shocking!
I have emailed the company several times, once to alert them to a scam using their brand and on an other occasion to let them know that the courier company had left my canvas outside a neighbour's door in the rain (whilst I appreciate this is not their fault I would have expected at least an email to acknowledge my issue and to check that the canvas itself was undamaged) - I did not get a reply on either occasion.
Another time, I contacted them because a clock I had purchased as a gift (Christmas 2025) does not keep time - the response was to request I send a video...not sure what they were looking for from a video I emailed back but have yet to receive a reply...and interestingly I have left two 1* reviews on their website for this item neither of which have been published nor acknowledged and both removed, yet my 5* review of another purchase was published immediately and is showing on the website!

I was given a suitcase for my 50th birthday. The cost of this was £160. On the 6th UK trip (not checked in luggage) the handle broke. Small cracks also started to appear on the seams and the silver on the handles began to rub off. When I complained, I was offered a new handle which I would have to replace myself. Since then, my emails have been ignored. I would 100% avoid this company!

Great service ref Stevan Brown art
Been in contact with Laura
Very very helpful
And a very nice person
Would recommend
Thanks
For all your help
Regards

Excellent Customer service i received today through email i had a problem with my order i received I explained what I ordered but didn't get the Steven Brown Art team were on it right away they sorted it out for me thank you so much Steven Brown Art and team 🙂👍

First time buying anything bought 2 canvas’s plus clock cuff links & apron colours are vibrant one of the canvas had a line on top corner plus canvas was too loose one Email to company & a replacement canvas was sent out will definitely be buying more

After purchasing multiple things from Steve Brown Art with ease I have to say my splash back is my jewel in the crown. Love everything I bought ❤️

The product looked gorgeous on the site so when it went on sale I was thrilled. Our whippet thinks her feeding station is great! The frame is sturdy and the bowls are a great size. I am thrilled to bits with this product which was thoroughly well-packaged and delivered a few days after dispatch. Great site!

Received a voucher for my birthday, unfortunately I had been ill and didn't read the voucher was only valid for 9 months! Most vouchers are at least 12/24 months or longer. Contacted them, eventually got a reply and they weren't interested. No exceptions even though they've had the money! Very disappointed and won't be ever ordering.

Terrible customer service who replied to ONE email saying they’ll replace my faulty cushions and then 4 weeks worth of my emails back to them they’ve not answered one more email??

I’ve been on hold to the phone number twice and nobody answers ! Don’t ask me to email or phone in your reply below because I’ve been doing this for 4 weeks. Total ripped off for over £70 worth of cushions.

I've had numerous items from Steven Brown and never had a problem with the produces or delivery. Love the artwork and the support given.