I had an absolutely amazing canvas from this company and it's pride of place in my home. However I just wanted to let the company know that I have also been receiving the constant emails from a scam s... Voir plus
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Placed an order on 20th August and was told up to 10 working days delivery. Still not arrived but the most frustrating thing is not being able to get through to them. The phone always engaged ton... Voir plus
Placed order 28th July for 2 products, delivery stated 7/10 working days and here we are 27th August still no receipt. Have chased numerous times, initially they answered the phone and apologised fo... Voir plus
L'entreprise a répondu
It was easy to order and the goods arrived within a few days. However, despite the sturdy packaging, they arrived smashed to pieces. I let Steven Brown Art know what had happened and was immediately o... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Steven Brown Art is the home of the Highland Cow McCoo's! The UK's number one artist's work is available on Canvases, Mugs, Glass Chopping Boards and much more!
Coordonnées de contact
Heritage House, DE7 5UD, Ilkeston, Royaume-Uni
- 01292 848088
- help@stevenbrownart.co.uk
- stevenbrownart.co.uk
2,6
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761 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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The company kindly honoured a sale…
The company kindly honoured a sale order i had not managed to process due to unforseen family circumstances.
The beautiful aprons were despatched the next working day and arrived by courier today.
Very happy customer.
11 mars 2026
Avis spontané
Réponse de Steven Brown Art
Thank you so much for your lovely review!
We’re really pleased we could help and honour your order during what sounds like a difficult time. It’s wonderful to hear that your aprons arrived quickly and that you’re happy with them.
Your kind words mean a great deal to our team, and we truly appreciate your support.
Wishing you all the very best,
The Steven Brown Team
Do not use this company
I have a couple of huge pieces of artwork from Steven Brown Art; one canvas and one print. Ordered years ago and are fabulous. Fast forward to 2026 and now not so good. Ordered a canvas and worktop protector almost a month ago. I was told delivery would be on 23 February. Nothing received. Emailed a week later and was told they are "investigating". Emailed again a week after that and apparently they are still "investigating". I wish I'd checked Trustpilot before ordering because it seems this is now normal for Steven Brown Art and, if you do receive your items, they are bad quality. I have now raised a Chargeback with my credit card and am hoping to get my money back.
14 février 2026
Avis spontané
Réponse de Steven Brown Art
We’re really sorry to hear about your recent experience, and we completely understand your frustration.
Thank you for your previous support over the years — it means a great deal to us, which makes it even more disappointing to hear that this order has not met expectations. This is certainly not the level of service we aim to provide.
We sincerely apologise for the delay and for the lack of clear updates while your order has been under investigation. We appreciate how frustrating this must feel, especially after waiting so long.
Please be assured that we take this feedback very seriously and are working hard to improve both our delivery times and communication. We would really like the opportunity to look into this further for you and help resolve things as quickly as possible. If you’re open to it, please contact us directly with your order details so we can prioritise this for you.
We’re truly sorry again for the inconvenience caused and appreciate you bringing this to our attention.
Kind regards,
The Steven Brown Team
Quality company quality products
Quality products when taking into consideration no stock is held and everything is made to order. Fantastic delivery time from time of order to production to delivery. The quality of materials and design is second to none and as soon as received first order was so happy I ordered more products. Was small issue with one item in first delivery but was resolved on the same day of raising the issue with customer service. Very satisfied from start to finish a lot of negative reviews here can't understand why great company great people great product thank you Steven Brown art
2 mars 2026
Avis spontané
Réponse de Steven Brown Art
Thank you so much for your fantastic review!
We’re absolutely delighted to hear how happy you are with both the quality of our products and the service you received. As a made-to-order business, it means a lot that you recognise the care and attention that goes into each piece.
We’re also really pleased we could resolve the issue with your first order quickly — our team always aims to provide the best possible support.
Your kind words and continued support truly mean the world to us, and we’re so grateful you chose to order again.
Thank you again for your support of Steven Brown Art!
I have purchased a number of items to…
I have purchased a number of items to send to my son in Canada. They have always been fabulous quality and design. I am going to Canada next year as my son's going to be 40 and I am going to be 60. Last time I went I bought a suitcase from amazon and it was far too big. I am a proud Scot so when I saw this I thought fabulous a smaller case with no other than heather mc coo on it. I thought it was an offer from you as it was addressed to me. I am so angry with myself for falling for it. I had no idea the real price of the suitcases to begin with. You can imagine my disappointment when I went to check on the size. I can't believe it. How can people do such a dispicable thing. I am not savvy when it comes to the internet. I have read since that this has happened to many people. Surely there is something your company can do Steven Brown? Will not be purchasing in the future until this can be sorted out! Regards, Sharon
24 février 2026
Avis spontané
Réponse de Steven Brown Art
Hi Sharon,
Thank you so much for your kind words about our designs — it truly means a lot to us. We’re so sorry to hear about your recent experience, and completely understand how upsetting and frustrating this must have been.
Unfortunately, this does sound like a scam and not a genuine offer from our company. Please know that we are taking this issue very seriously and are doing everything we can to report and shut down these fraudulent adverts and websites as quickly as possible. It’s incredibly disappointing for us as well to see our customers affected in this way.
We would always recommend purchasing directly through our official website or trusted retailers to ensure you receive genuine products at the correct price.
We completely understand your concerns and your hesitation, and we are genuinely sorry that this has impacted your trust. If there’s anything further we can do to support or advise, please don’t hesitate to reach out to us directly.
Kind regards,
The Steven Brown Team
The company needs to be aware
The company needs to be aware, scammers are sending emails to Steven Brown customers offering 85% discount off Heather McCoo suitcases! Luckily I realised this was far too good to be true, a suitcase for £9.95!!. The emails look very convincing. The company needs to look into this as I note that someone else has said the same in another review. I actual company have been really good with any genuine purchases I have made.
18 février 2026
Avis spontané
Réponse de Steven Brown Art
Thank you so much for taking the time to highlight this — we really appreciate it.
We’re aware that fake websites and scam emails have been circulating online pretending to be Steven Brown Art, offering items such as Heather McCoo suitcases at unrealistic prices (for example £9.95). Please be assured that these are not genuine and have no connection to us.
We want to reassure our customers that our official website and customer data remain completely secure. There has been no data breach, and these scammers do not have access to any personal information — they are unlawfully using our name and images to mislead people.
Our only official website is:
https://www.stevenbrownart.co.uk
If anyone receives a suspicious email, we strongly advise not clicking any links or sharing payment details, and to report it to the National Cyber Security Centre.
We completely understand how concerning this is, and we are actively working with the relevant authorities and legal partners to have these fraudulent sites removed as quickly as possible.
Thank you again for your support and for helping us protect our community — and we truly appreciate your kind comments about your genuine purchases with us.
best wishes
The McCoo team
Still enjoying my purchases
I have purchased two large canvas prints and a wooden clock over the past year from Stephen Brown Art and each time the item arrived well packaged and the quality was excellent. The colourful designs receive lovely compliments from visitors and they cheer me up on a dreary day.
7 février 2026
Avis spontané
Réponse de Steven Brown Art
Thank you so much for your wonderful review and for your continued support over the past year.
We’re absolutely delighted to hear that you’re so pleased with your canvas prints and wooden clock, and that everything arrived safely and well packaged. It’s especially lovely to know the colourful designs brighten your day and receive compliments from visitors — that’s exactly what we hope our artwork does!
Thank you again for choosing Steven Brown Art. It truly means a lot to us.
Fantastic company and excellent products
Fantastic company and excellent products
9 février 2026
Avis spontané
Réponse de Steven Brown Art
Thank you for the fantastic 5 stars! It really means a lot to our small team. We’re so pleased you’re enjoying your order and appreciate you taking the time to share your feedback.
Customer service has declined order…
Customer service has declined order arrived damaged another order never turned up still waiting for refund after returning item numerous emails and phone calls
3 février 2026
Avis spontané
Réponse de Steven Brown Art
We’re very sorry to hear about your experience and understand how frustrating this must be for you — this certainly isn’t the level of service we aim to provide.
We’d really like to look into this matter further and help resolve it for you. Please could you contact our Customer Service team directly so we can assist as quickly as possible?
Phone: 01292 848088
Email: help@stevenbrownart.co.uk
Thank you for bringing this to our attention — we hope to hear from you soon so we can help put things right.
Kind regards,
Steven Brown Art Team
Sadly just fob you off
Sadly, from being an amazing company, now just create stress
3 x items “lost” by courier which they have been investigating since November
Large suutcase the lock failed straight away, I now can’t open it
Small claims court here I come, can’t afford to lose over £300!
21 novembre 2025
Avis spontané
Réponse de Steven Brown Art
We’re very sorry to hear about your experience and understand how frustrating this must be for you — this certainly isn’t the level of service we aim to provide.
We’d really like to look into this matter further and help resolve it for you. Please could you contact our Customer Service team directly so we can assist as quickly as possible?
Phone: 01292 848088
Email: help@stevenbrownart.co.uk
Thank you for bringing this to our attention — we hope to hear from you soon so we can help put things right.
Kind regards,
Steven Brown Art Team
Great looking art but won’t buy from again.
My canvas arrived yesterday and amazingly in one piece. This is the third order we have placed with Steven Brown but something has seriously gone wrong in recent times for this organisation. Sadly, so long as they continue to use yodel we will not be placing any further orders and will be warning anyone that asks about our prints about the likely headache and delays they will face.
Our print went out for delivery on Wednesday, no attempt to deliver. Out for delivery on Thursday, no attempt to deliver, out for delivery on Friday, no attempt to deliver, out for delivery yesterday, arrived at 23:16. What courier in their right mind delivers until almost midnight?
Worse still he just left it on our doorstep and walked off despite the house being in darkness as we were all asleep. In the tracking app all the options for delivery to neighbours, safe place, collection point extra were not allowed meaning I had to wait in each day hoping when it said it was out for delivery, it would actually get delivered. Somehow though it’s ok for him to make customers watch on the map as he drives around for 4 days, covering lots of streets around my city and not until the 4th day of driving around did he decide to try and deliver it but instead of ensuring we are home at 23:16 he just left it in full view of the street and walked off.
We love this art and will continue to enjoy each but something has seriously gone wrong when compared to the last two orders we placed a few years back. So frustrating in not being able to contact them by phone due to not enough agents then being hung up on by an automated message or the courier and instead dealing with Yodels chat system only to go around in circles with agents lies by “it’s been escalated” or “it will definitely arrive today” or having to email Steven Brown and get no reply.
This will however be the last order we place and will be advising others to think twice before placing and order with this company.
1 février 2026
Avis spontané
Réponse de Steven Brown Art
Thank you for taking the time to leave such detailed feedback. We’re really sorry to hear about the delivery experience you had — we completely understand how frustrating that must have been, especially having to wait several days while it showed as “out for delivery.”
We’re very pleased that your canvas arrived safely and that you love the artwork, particularly as this is your third order with us. That loyalty truly means a lot.
However, once an order has been dispatched and is with the courier, the delivery schedule and driver conduct are unfortunately outside of our direct control. That said, this is absolutely not the standard we expect from any delivery partner, and we will be feeding your comments back to the courier as feedback like this is important.
We’re also sorry if you felt communication from our side wasn’t what it should have been — that’s certainly not the experience we want for our customers.
Thank you again for your honest feedback. We genuinely appreciate your support over the years and are sorry this experience has left you feeling this way.
Once they get your email, the spam will NEVER stop!
I used to feel sorry for Steve Brown, I thought his site must have been hacked. It appears that may not have been the case - instead he has sold out to a company that believes in aggressive marketing. I am thoroughly sick of receiving offers for stuff I don't want and they completely ignore the 'unsubscribe' option. AVOID.
24 janvier 2026
Avis spontané
Réponse de Steven Brown Art
We’re really sorry to hear how you’re feeling and appreciate you taking the time to share your feedback.
We certainly don’t want anyone to feel frustrated by our emails, and we do respect unsubscribe requests. If you’re still receiving communications after unsubscribing, that’s absolutely something we’d like to investigate and resolve for you as quickly as possible.
Please could you email us directly at help@stevenbrownart.co.uk
with the email address that’s receiving the messages? We’ll look into it straight away and make sure it’s sorted.
Thank you for bringing this to our attention.
Sometimes the fault is not always mechanical...clock hands can get flattened together during shipping.
My clock is one of 6 pieces purchased.
However, when it stopped working after a few minutes I was gutted and I thought it was faulty. IT WASN'T.
It seems that delivery can sometimes push the clock hands down so they end up getting caught on one another but not in an initially noticeable way.
By lifting them up a fraction, gently at the top and bottom. The problem resolves.
So glad I sussed it out as loved my clock and even though I was offered a replacement I lifted the clock hands up a fraction so the ends don't catch and now it works.
You might need a few attempts but I'm v.happy with clock now the problem has been resolved.
22 janvier 2026
Avis spontané
Réponse de Steven Brown Art
Thank you so much for taking the time to share this — we really appreciate it!
You’re absolutely right, occasionally during transit the clock hands can shift slightly and end up touching, which can stop the mechanism from moving freely. We’re so glad you were able to spot this and gently adjust them.
It means a lot to hear how much you love your clock — especially as this is your second purchase with us! Thank you as well for your patience and for highlighting this tip, as it may really help other customers.
If you ever need anything at all, we’re always here to help. 😊
Ordered a month ago and still hasnt arrived
Ordered a month ago and still haven't had any message saying it has been shipped and hasnt arrived. Not impressed with the service received
24 décembre 2025
Avis spontané
Réponse de Steven Brown Art
We’re really sorry to hear about your experience, and we completely understand how frustrating this must be. This is certainly not the level of service we aim to provide.
thank you for the feedback
TAKE CARE! Scam email!
TAKE CARE! In the past my wife has purchased items from Steven Brown.
She recently received an email with a special offer as a previous customer of a case for £10.
She subsquently had reminder emails from a company called bestplaner and entered her credit card details.
With further thought she was concerned that something didn't seem right and contacted the credit card company who cancelled that card.
However there was a subsquent charge of £10 to BSTPLN2.
Best Planer offer an online diary and schedular for a monthly charge.
They answer the phone as Best Planner - so why the mis-spelled website name?
I fully believe they are extremely suspect but can find little info online.
Surprise, surprise, no case has arrived.
10 décembre 2025
Avis spontané
Réponse de Steven Brown Art
Thank you for bringing this to our attention, and we’re very sorry to hear about your wife’s experience — we understand how concerning situations like this can be.
We would like to reassure you that this email and offer did not originate from us. We do not have any connection with the company you mentioned, and unfortunately scam or phishing emails can sometimes misuse brand names or target customers who have previously shopped online.
You absolutely did the right thing by contacting your credit card provider straight away.
For peace of mind, we recommend only purchasing directly through our official website or verified communications from us. If you’re ever unsure about an email claiming to be from us, please don’t hesitate to contact us first and we’ll gladly confirm its legitimacy.
We’re sorry again that this happened, and we appreciate you taking the time to share your experience.
DO NOT BUY! 0 stars.
This company is a joke. Shocking quality products being sent out at high cost. The coasters had no cork backing and cut to a wrong size and if you read out reviews they accurately reflect this shoddy company who appear to be based in Ilkeston and not Scotland. To anyone else being scammed by this company please use credit card charge back to claim your money back from these jokers. They look to have good reviews on Facebook because they delete and block anything negative. UTILISE CREDIT CARD CHARGEBACK to claim back. If you don't know how to do it please Google it. Don't let them get away with scamming you out of money for dreadful products.
18 décembre 2025
Avis spontané
Réponse de Steven Brown Art
We’re very sorry to read your review and to hear that you were disappointed with your order. This is certainly not the experience we aim to provide, and we take comments about product quality and customer satisfaction very seriously
We would also like to clarify that we are a legitimate business and do not engage in misleading practices. While our operations may be based in different locations, all company details are transparently available. We also do not remove genuine feedback — we value all customer input as it helps us improve.
We’re sorry again that you feel this way and remain more than happy to assist you directly if you wish to get in touch.
Much better than expected
Was reluctant to order from them after reading all the reviews, but will say I was pleasantly surprised.
Had a few things I wanted as Christmas gifts but decided to buy something small (calender) just to test it out. Was dispatched within a couple of days and delivered within a week.
Decided to order some more items (a couple of wooden prints) expecting it to take longer (closer to Christmas and I believe the art is made to order). Was dispatched within a week. Unfortunately the courier misplaced the item which led to a week's delay (not the companies fault). Contacted their customer services twice for this second order and on both occasions got a helpful reply within 24 hours. When I finally got the second item it was very well packaged and protected and was as described. Happy I took the chance given the reviews I had read.
10 décembre 2025
Avis spontané
Réponse de Steven Brown Art
Thank you so much for taking the time to leave such a thoughtful review — we really appreciate it.
We’re delighted to hear that your experience with us was a positive one, especially after your initial hesitation. It’s great to know your orders arrived safely, that our team were able to assist you promptly, and that you were happy with the packaging and quality of your items.
We’re sorry for the delay caused by the courier, but we truly appreciate your understanding that this was outside of our control. Feedback like yours means a great deal to us and to the whole McCoo team, who genuinely care about providing the best possible experience for our customers.
Thank you again for giving us a chance — we hope you (or your gift recipients!) enjoy the artwork, and we look forward to welcoming you back in the future.
Place mats different sizes in same order
I have purchased multiple items from this company but it has now gone completely down hill. The latest placemats were all different sizes and nowhere near the quality of my earlier ones. I have spoken to customer services on numerous occasions to try and resolve and to be honest they just don’t care. I won’t be ordering anything more from them.
20 novembre 2025
Avis spontané
Réponse de Steven Brown Art
Thank you for taking the time to share your feedback, and we’re very sorry to hear how disappointed you’ve been with your recent purchase. This is certainly not the experience we want for our customers, especially those who have supported us multiple times in the past.
We’re particularly concerned to hear your comments regarding the placemats and your interactions with our customer service team. Please be assured that the McCoo team genuinely do care about our customers and their experiences, and it’s disappointing to hear that we’ve left you feeling otherwise. Your feedback will be shared internally so we can review what has happened and continue to improve.
Thank you again for your feedback and past support.
Aggressive marketing that doesn’t stop
Bought one item years ago and have been to trying to get myself removed from their mailing list (that I didn’t agree to be added to) since 2018.
I unsubscribe every time I get an email but they keep on coming. I’ve had 5 exactly the same between Friday and Sunday.
I’ve sent them one last email with evidence that I’ve already asked them to stop. If I get any more I’m going to the ICO as fed up with seeing them.
8 décembre 2025
Avis spontané
Réponse de Steven Brown Art
Thank you for bringing this to our attention, and we’re very sorry to hear about the frustration this has caused you.
We want to reassure you that we take matters like this very seriously. We are aware that scam emails are currently circulating that appear to reference our brand but are not sent by us. It’s possible that the messages you are receiving may be related to this activity. Our genuine marketing emails always include a working unsubscribe option, and requests made through this are processed accordingly.
We sincerely apologise for the inconvenience caused and thank you again for making us aware of the issue.
Would not use them again
Would not use them again. Delivery was overdue, product was damaged. Tried to call customer services several times and at best was kept hanging on usually there was no response whatsoever. Emailed them but again no response whatsoever. Tried to send product back and asked for a returns code, no response.
Saw other reviews and decided I had to keep the products otherwise I would lose circa £80 because no refund would be forthcoming.
DO NOT DEAL WITH THIS COMPANY.
24 novembre 2025
Avis spontané
Réponse de Steven Brown Art
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide, and we understand how frustrating this situation must have been.
We sincerely apologise for the delivery delay, the condition of the product, and the difficulty you experienced when trying to contact our customer service team. This is not the experience we want for our customers, and your comments will be shared internally as part of our ongoing efforts to improve.
We would also like to clarify that refunds are issued for items returned in line with our returns process. We’re sorry if this was not made clear or if you were unable to obtain the information you needed at the time.
Thank you again for your feedback.
Late order, poor follow-up and delaying tactics
I have ordered from Steven Brown in the past with no problems. I made a gift purchase in October and it was due to be delivered between end October and start November. I chased when it didn't arrive and got and automated email to look out for tracking. This has never arrived - each time you email they take 3-4 business days to reply and do not try to call as the line is mostly busy and if you do get through you are on hold for over 25 minutes before you are disconnected. It's a shame that the fun products cannot be backed up with good customer service - this appears to be the root of everyone's problems with this company.
21 novembre 2025
Avis spontané
Réponse de Steven Brown Art
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your recent experience. This is certainly not the level of service we aim to provide, and we understand how frustrating delays and difficulty getting updates must have been — especially when the item was intended as a gift.
We sincerely apologise for the lack of communication and for the challenges you encountered when trying to contact us. Your comments have been noted and will be shared internally, as we are continuously reviewing our processes to improve response times and customer support.
Thank you again for your feedback — we truly value it and appreciate your past support.
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