Steven Brown Art Avis 

Customer service is awful . Phone lines cut off . Won’t be long before they are in receivership again . Quality awful like a cheap print . Do not waste your money wish I had read the reviews before . Opened a dispute Witt my credit card and would advise anyone else with issues to do the same .

I won't lie I had a minor panic attack when I read the latter reviews. I ordered 9 days before and saw the Christmas problems as a bad omen for a birthday purchase. How silly I was to be concerned as it came a day early, they accepted a next day redirection and the product was brilliant. Would definitely use again.

Terrible Quality - How did this pass quality control?
After ordering for a Christmas present along with 2 other items (one of which never actually arrived...!) what finally arrived in mid January was literally a terrible quality piece of thin material with the Steven Brown signature printed incorrectly and no fleece at all?! There was very poor communication from the team since before Christmas as I was chasing my order that failed to arrive, and a long email chain to Steven Brown Art customer service where I would rate them as 1 star at best.... I finally had to ask for a refund and never received the correct items.

The meal was absolutely lovely the service was good nothing was to much for any of the staff and Steven came to check every was to our liking thank you this was at the Saint Bar &Kitchen StlAndrew'

In the past I have bought a couple of small items, a blanket for my mum and a calendar. A few weeks ago I bought a 30 x 30 picture. Absolutely superb. Well packaged and whilst not an Amazon delivery timing it was perfectly reasonable. The picture is in my office and I have received many compliments during Teams calls. I’m remodelling our bedroom and ordered 5 more pictures. They arrived yesterday, brilliantly packaged and again in a perfectly reasonable timeframe, I’m talking within 10 days. Let’s face it I really didn’t need them next day. I couldn’t recommend the artwork more or the delivery or timescale. I’m now hooked and am sure I will be ordering again, just don’t tell my husband 😉

!!Do not buy from this company!!

Something is very wrong. I have bought from Steven Brown Art in the past, and been pleased. Not now. Quality has gone and trust completely lost.

Ordered beach towels on the 3rd of Jan as a present. Supposed to arrive 13th Jan at the latest. I had heard nothing by the 16th so I chased and was told it was a production delay but they would be sent priority. E-mailed again on 22nd of Jan as they still hadn’t arrived. Did not receive a response. Contacted them again saying I wanted to cancel my order. I’d started to find very worrying reviews so thought I’d be better requesting my money back. No response. A couple of days later i had a message to say my order was to be delivered but delivery was running late.

They finally arrived but are so bad that I cannot give them as a present. Nothing like the towels on their website. Roughly cut with completely unfinished edges that will fray, and whilst the print is lovely and bright the towels have an accidental white border around the outside (like you get around a picture), and this includes writing that looks like it’s the code from a template. To make matters worse the white border is uneven and runs off on two sides. Colour print only on front side of towels. The backs are just white and the material is so thin. Contacted company and sent photographs, and asked for my money back. You really need to see to appreciate how bad they are! No response from the company at time I posted this review.

I have just spent £75 when I include postage costs, and have no present to give. Don’t put yourself in this position.

Update: after more hassle (waiting in all day for a collection that didn’t happen) my faulty goods were collected. On 7th Feb 25 I received a refund.

Ordered 3 items and only received 2 of them, which were delivered separately. Sent e-mails to chase and response time was poor, however they did eventually respond.

Order was placed in December. Delivery date given 3rd to 7th January. Email sent 6th January to chase. One item arrived and then a few days later the other was delivered. Another email sent on 13th January to chase 3rd item but no response so then sent another on 17th. This was answered today with offer to cancel 3rd item, which I have done.

Very disappointed in the service and delivery times. Communication also poor. Products were not as colourful as made to look in the adverts.

Would not recommend and will not be using again.

Got a calendar and a mug of site for Xmas mug is ok calendar totally fell to bits emailed them fotos as requested not heard nothing back total shambles should not be trading

Don’t order from this company don’t know what’s going on but they take your money and don’t send the goods they never answer any emails or take the phone think they are going under and taking peoples money with them

Recently ordered from Steven Brown Art on 1st January 2025 (order #1052628-UK) solely because my partner loves their Canvas paintings so I placed an order (£100 canvas painting) without thinking twice about any issues arising. Wish I had checked out these reviews beforehand!! Sounds like I'm one of the lucky ones that actually received my item albeit I wasn't happy about paying £10.99 for delivery (which is now free postage!!!) to find my item arrive half open on the front and the canvas painting wrapped in a clear plastic bag, no protection whatsoever! not even corner protector's. I was astonished as I have ordered £10 photo frames off the internet not long ago which had corner protectors and was padded in their box. This prompted me to email at my dissatisfaction but no reply, rang multiple times over multiple days, no answer as the line is just cut off (experienced like most of the recent reviews) Please stay away from Steven Brown Art, you should be ashamed of yourselves! With this level of customer care you won't be around long and your name tarnished as a result!
You get 2 stars at most, at least I received my item unlike some of these unfortunate people!!

Do not give your money to this Company!
I ordered a cushion in December, total cost £31.49 plus £4.99 delivery. A delivery was quoted 6th to 9th January. They took the money immediately!
I’ve received nothing!
I’ve tried to contact them but they don’t answer the phone and don’t respond to emails.
The phone cuts off after playing a recorded message that they’re busy and please send them an email! The email gives a standard response that they “are experiencing large numbers of queries” and they’ll get to you as soon as they can. But they don’t. NOTHING!!!
So I’m £36.48 out of pocket and had no Birthday present!
DO NOT USE THEM! SCAMMERS!

I placed an order on 02/01 and delivery date is now well past and nothing received
It was a leaving gift for my colleague and ordered well in advance, or this is what I thought!!!
Sent 3 emails, no response.
And as others said, phoned number and get cut off.
I now want my money back as had to order an alternative gift elsewhere otherwise I will have nothing to give my friend.

It’s so bad and rude to not even get one reply from my emails!!!
That’s not how you run a business, that’s not customer care 🤔

I have now open a dispute with my bank to try to get my money back.

I know it’s not a lot at £25 but when you have one wage coming in, every single penny is important, especially after Christmas.

Sadly others are in the same situation as I’ve read from other comments.
Won’t be long before they are out of business!!!!!!

Ordered £200 worth of items on 22nd December. Haven’t received them even though payment was taken straight away. Can’t get through to customer service on the phone and haven’t had a response to my email. Very disappointed!

Sadly this is also a bad review as I appear to not be alone in receiving such appallingly bad customer service.
I placed my order on 23rd November i was advised it would be delivered on 5th December by Amazon. The order did not arrive. I immediately contacted Steven Brown customer service and received an automated acknowledgment. I have since emailed them requesting my order or full refund. I have tried phoning but the call is consistently disconnected!. I am sincerely hoping that this review will prompt some action. This is probably the worst customer service I have experienced.

Shocking
Just shocking
Ordered two items for Christmas they were sent in two different orders. One arrived one was attempted but not delivered. It’s greyed out I can’t rearrange says to contact Stephen Brown Art
Phone number rings plays message says hold for help and then cuts off.
Waiting on a calendar it’s 9 days in to January was meant to arrive 16th December

Very disappointed id avoid!!!

Quickly losing respect for the company.
Ordered 3 calendars this year for christmas presents as I usually do an the quality is shocking compared to last year. One has already fallen to bits.
Emailed to complain but no response, seams to be common nowadays judging by others comments.

I ordered over £200 with of stuff for Xmas. I am still awaiting calendars and it’s 9th January. I have rang n get cut off . Emailed also, the tracking shows received but I only received the colouring books. Everything else received but no reply whatsoever for weeks now. I just want my calendars

Appalling customer service
No replies to E mails
No replies to phone calls
Impossible to get hold of them
Obviously rip off if anything wrong with it!

Ordered beginning December, money taken out of my account immediately. Never received order. Don’t respond to emails and phone goes dead after automated message. Guess I’ve been scammed.

Update: emailed them giving 7 days to deliver or I would take legal action. Received goods about 10 days later.

There website stated if you ordered an item by the 20th of December you would receive the item by Christmas, this was but the case as it came on the 27th, no communication was given.
When querying this they just ignore the question and state “we see you have received your item now” etc, upon further emails sent they have not responded.
So dont trust them.