Steven Brown Art Avis 

Only part of order sent. No answer to emails. Reading on here and their social media pages, it seems this is a common problem. Do not order as they are taking money and not fulfilling the orders. What a shame as they used to be a wonderful company.

Ordered from this company on a couple of occasions before BUT never needed to do a return……..I will never buy from again. Calls not answered, they delete any attempt to contact them via social media and then block you so you can’t PM them. DISGRACE. No better than thieves.

A despicable company. I ordered a phone case. Wasn’t to my liking. Contacted them by email numerous times. One email including my rights as obtained from Citizens Advice Bureau. I ordered as they offered a 30 day return policy. Phoned them and after automated voice the line goes dead so you can’t talk to anyone. I filled their Facebook page with negative reviews warning people not to purchase. They then blocked me on Facebook. DO NOT PURCHASE FROM THIS COMPANY.

If only I had read the reviews!! Like others have recently written, I too have been robbed of my money and ignored by Steven Brown Art. I have been a very loyal customer to them over the years and never expected when I placed an order for Christmas items on 27th November 2024, that my order would be unfulfilled in January 2025. I have made several attempts to contact them, the first being on 16th December 2024 - they sent a reply 2 days later informing me that they can see that I had received my product, which just wasn't true. I responded to them 2 minutes later, (and have sent several emails since) and I have heard nothing from them since. It's so disappointing. They owe me £55 for 2 large festive cushions. I will be contacting Trading Standardals and Citizens Advice about them, and I will be making a claim against them. They shouldn't be allowed to get away with this.

Horrific customer service.

Items ordered and returned as per the website guidance with order number and reason for return attached - return sent on 11.12.24 and received on 13.12.24. All attempts at communication since ignored, emails not responded to, phone line is no longer in use.

This is akin to theft and will be taken further if necessary as you now have our money and also have received the purchased items back. I have provided evidence of the return being received by Steven Brown Art and await a response.....

Numerous emails, messages via Facebook, calls that are cut off. Don't expect to receive a refund for any goods bought recently - rumour has it that Steven Brown Art is about to fold. I received a faulty Heather McCoo blanket that I have been trying to speak to customer services about for a week now. No replies to Facebook messages, no email follow ups, no one on the phone lines either, you just get cut off. Over the years I have spent hundreds on Steven Brown art, absolutely love the McCoo range. This current situation is very disappointing, with staff avoiding calls, emails and messages.

BAD SERVICE
Ordered Christmas jumper. Advised sent by Yodel, left by Yodel according to delivery pic? When queried to Yodel that I could not understand delivery pic or identify it, they eventually investigated, took 2 weeks and said take it up with Steven Brown Art. Upon trying to call them (constantly cut off) and sending emails to their help email address. NO further forward and NO customer response to my chasing for a response. I AM OUT OF POCKET with NO goods. BAD SERVICE NOT IMPRESSED. Want your order, though NO customer service direct.

Edit, it is now January 28th and they sent me a refund. Just have to keep nagging them.

Well it looks like this company is going downhill. Problems seem to have started since about September. Sending wrong items, poor quality, phone number just dies, no email response. What has happened, it all was so good before... If you are ordering one item, you might be lucky, but don't expect ANY customer services, so it's pot luck.

Edit: I've since learned this company went into liquidation in 2019 and dissolved entirely in 2022. DGD Ltd owns the rights to the company. That's where the problem obviously lies. What a shame.

Steer clear! Ordered a heather mccoo clock 21st September 2024. Clock arrived ten days later. Clock is now not keeping time. Changed batteries still the same issue. Customer service is non existent. Two emails and numerous phone calls,over TWENTY attempts to contact via telephone, each time call ends! Eighty pounds for a clock that now less than three months old doesn’t work! I have contacted citizens advice bureau who have given some valuable advice and have also notified trading standards! I suggest anyone else experiencing similar issues do the same!

I have ordered several items over the past few years from Steven Brown Art and although the delivery has always been slow to arrive and their communication isn't very good, I've eventually received items within a month. Not this time. I had ordered 3 items from the black friday sale. I kept checking the tracking (which was the same reference) and it shows as invalid. 1 part was delivered just before christmas, which came from a supplier outside the UK, but the 2nd & 3rd items haven't arrived. The order is showing as fulfilled, I have tried phoning several times but the line cuts out after message asks you to hold or email. I've emailed and received the generic email saying they'll get back to me. I understand that the business was on limited hours over the festive period, but this is beginning to worry me. It appears they are still taking orders so I don't think they've gone out of business. I'm more annoyed at the fact the the last two items I'm waiting on are calenders for 2025 and that they aren't commincating with me at all.

Don't order the blankets folks. They're thinner than a microfiber cloth with no Sherpa in sight. Customer service is non existent. Check out reviews on this company before ordering! I've had some great stuff from them but if there is a problem with your order then you're stuffed.

STEVEN BROWN ART YOU SHOULD BE ASHAMED OF YOURSELVES. Order placed mid Oct, emails to chase it not answered, over 25 attempts to contact your customer service all to no avail. Comments on your f/b deleted & blocked me. Unprofessional company. NEVER will I buy again or recommend you. Appalling.

Ordered a chopping board. The delivery was a little slow but was understanding as it was the Christmas period. Ordered 16th December and Amazon delivered 27th December. The item was well packaged but when I opened it I instantly noticed several scratches on the board. Overall the chopping board is good quality, it’s just a shame about the scratches 😕. Will not attempt to send it back after reading the reviews n customer service, not be ordering anything else in the future.

Ordered end of November
Still not received
Too late to give to the recipient
Have asked for refund.
No reply . I wished I had read reviews before ordering.
I have heard products are very good if you ever get them
Has anyone ever got a refund.

Where to start!
Do not order from this company!
The customer service is appalling! A phone line that never gets answered. An email address that might get responded to with a generic reply that doesn’t actually address the issue. It’s bad! Looking at all the recent reviews they all follow the same pattern!
I made an order at the beginning of December for three items.
One arrived in a Jiffy bag within a few days. The quality isn’t as good as expected but hey ho.
After chasing the outstanding two items more generic emails were received. A second item arrived.
Third item was allegedly dispatched on the 13th December with the first item that I already received but the tracking says it was delivered to a neighbour a week before it was sent to a neighbour that doesn’t exist! DX say to contact the seller so a waiting game for them to actually respond.
Item was meant to be a Christmas gift… will it ever arrive…
Avoid at all costs!

DO NOT BUY FROM THIS COMPANY
They will take your money and not deliver and then not respond to messages and their customer service helpline number is not valid either
Do not push for sales via sponsored links if you cannot deal with the volume of orders you receive. Letting so many people down
I fear that this company will fold in the new year owing alot of people alot of money

I have noticed a lot of bad reviews regarding Steven Brown Art's customer service. . I ordered a calendar on 2nd December 24 which has not arrived .I have emailed and was informed that the calendar wss on its way It didn't turn up therefore I have asked for my money to be returned which has been ignored !!
The calendar has not arrived and this appears to have happened to lots of people this year Some people are.waiting for a few hundred pounds back !!
Be aware , and read the reviews as it appears no goods have been received and no money has been returned. I ordered every year but never again .
Avoid this company., be aware and don't make a purchase until there is evidence that the company has adopted.measures to sort the above out ( Perhaps 2025 )

Disapointed ordered a travel case 4 Dec-
delivery 10- 13 Dec nothing recived no email responce and call the number and your call has failed-
this was a christmas present - what are you supposed to do?????

Sent the wrong item so emailed and they replied asking if I could send a picture of wrong item which I duly did even though it was not my error. Now 5 days on and no reply tried calling all always come up call transfer failed. Item was a gift to take to Ireland tomorrow which is not going to happen now. Quality of the prints I also ordered are paper thin now which before hand were on thick card and I have a red line around the whole outer border from the cutting machine. Steven Brown art used to be quality but now it’s just shoddy and won’t be ordering again. Very very poor customer service considering it was they’re error in the first place

Worst customer service ever!
Sent order back, have proof of postage that they have received it back. No communication no refund. Tried phoning on numerous occasions and can never get through. Emails take 3 to 5 days to be answered and generally they use stalling tactics as they don’t read your emails properly. Worst company I have ever dealt with. Wondering if I’ll ever get my refund 😡