Stonehouserestaurants Avis 

From time to time we go to the Shoreham branch in West Sussex, As I am vegetarian and they have not enough choice I end up with Supreme Veggie pizza however you cannot call it Veggie as it has one handful of tiny slices mushroom and 3 slices of red pepper, Each time I mention it the waitress says: I will pass it and again everything is the same.

My daughter and I bought two carvery’s and a desert with drinks and my daughter fell asleep literally within a few minutes I asked the waitress for a container for the food which she refused so blatantly and her attitude was really not nice and quite rude she offered tin foil instead which wasn’t appropriate as there was gravy on the plate and the food that was served wasn’t even warm enough to eat really dissatisfied with this service and will not be returning

Visited with my son on a Tuesday evening. Menu advertised 50% off pizzas on a Tuesday. I ordered 2 pizzas thinking the discount was automatic. Advertised on the menu in big bold letters 50% of on Tuesdays.........i flashed my debit card on the card machine. Only to realise afterwards i had been charged full price, no 50% discount. I asked the barman, and he said the discount was only available through the app...... the menu is misleading, small print says, "available through the app", doesnt say only available through the app, plus who reads small print on a menu??? I asked for them to honour the deal, i was told they couldnt. Very, very misleading...... wont be going back!!! Place was dead anyway, i wonder why???

Our local The Darby Digger in wickford is great. Has a lovely friendly atmosphere. The staff work hard and are really attentive. Just wanted to say how great Lisa and the rest of the team are. So welcoming.

I was excited to use the Too Good To Go app to rescue a surprise bag from Stonehouse Carvery, supporting the effort to reduce food waste. The food itself (once I eventually received it) was perfectly fine and a good value.
However, my experience was significantly impacted by the attitude of the staff during pickup. When I arrived at the designated time, I was told I needed to wait because "full-paying customers are our priority." I understand that in-house diners are important to the business, but as a customer who has pre-paid for an order through the app, I expected a basic level of service and respect, not to be treated as a second-class citizen or a lesser priority.
The wait time was a bit frustrating, but the real issue was the dismissive way the staff communicated this. A more professional approach would have been appreciated. The concept of TGTG is brilliant, but the service at this location needs improvement in how they handle these collections. Hopefully, management can better train their staff to ensure all customers, regardless of how they are paying, feel welcomed and valued. To top it off I sat down with my son to wait as told, three others came in and staff served them before us. I had told me son we would come here for food one Sunday not using 2G2G app, but unfortunately that won’t be happening now. Norwich.

My family and I visited the Lord Louis in Plymouth a place I will never return. After we paid for our meal you pay before you get your meal if you had to pay after you wouldn't pay.
So after paying we were advised that the next batch of meat would be a 40 minute wait and blamed it on being busy if you doubled the amount of people that were in the pub you wouldn't fill a mini bus. The guy explained that they can't take the meat out early but that was not the point we should have been advised that due to a lack of planning there would be a delay before we paid.
So we decided to wait in how we wish we didn't the freshly cooked meat arrived and looked very nice, the turkey was fine and moist however the beef was very fatty and not to a standard of other carvery restaurants.
The vegetables were at a completely different level as they had been left there under the heat lamp which must have been low as the food was luke warm and dried up in fact I would have been ashamed to serve food in that state. The gravy was so runny I think it was a stock cube and warm water.
I don't normally complain about staff as I know they are paid a pitence but on this occasion I have never come across a set of staff who showed no interest in the situation which to me must mean that this was a normal experience.
Now I have made a formal complaint through the company complaint system and I will be very interested in the response.
All in all I think we will have to put it down to one of those days and move on but my advice is just avoid the place and spend your well earned money elsewhere.

We were staying locally visiting family,and this looked good value for us all with a discount voucher. However the seats were disgusting, torn and stuck together with brown tape. We couldn't believe what we saw but stayed as they were hungry! How unhygienic and snagged our clothes!! The seating area was the same with very worn out chairs. What's happening to this place. The food (and staff friendly)was fine but definitely ,won't be back.

went to the bells of mary in prestatyn for carvery.. carvery was fresh with lots of choice of fresh vegetables and meats..
staff was lovely especially craig who was very informative about the beautuful area..will be goung back on Friday for breakfast.
dogs are allowed inside which was a big plus..

Been been owed over £600 for over a Month and nothing but pathetic excuses for non payment, despite having plenty customers. Avoid at all costs. Now had to had to make a small claims. Been lied to week after week. Disgusted

Went there for lunch with my family, lovely staff and amazing food!

I went to the stonehouse pub in ninfield East Sussex for dinner,
The place is old and dirty, the furniture should be burned!! The seat cover are split on many a chair, the food was tasteless, over cooked, dry and unappetising. To top it all I had a vanilla ice cream which came out of the machine yellow, when I asked has this gone off I was told it is what it is.
Overall a very bad experiance.

Great food and great service served by andy and joey will defo be back

Don't waste time, carvery is no good.. the app don't work to claim rewards.
I'm sticking to Toby evening if it is a bigger drive away.

Staff can’t be bothered to bring food out and keep the carvery topped up. very poor service. staff look like they don’t want to be there.

If i could give -5 i would, absolute joke of a carvery, no food and if you ask you get moaned at like its your fault for suggesting food is available in a carvery 🙄 no customer service, not a friendly atmosphere, god knows how they cope when they are busy, its hardly hard to keep on top of a few items to make sure that food is there for customers. Also would question the hygiene as i witnessed the carvery server dragging the bin, putting items in it with her bare hands and then serving customers plates. Avoid until they can hire friendly staff that actually know what they are doing👌🏻

I came here for a carvery with my family. My partner found a 1.5cm glass shard in her carvery. Yeah, that's right, a 15mm jagged broken segment from a bottle

She bit down on it and spat it out. I called the manager over and she dismissed it as a burnt piece of potato. After acknowledging that it wasn't a piece of potato, we filed an incident report with the head office. I had to almost shout at them to remove the food from the carvery, they didn't want to do it!! THAT'S NUTS!!!!

2 days later, the head office called and asked us to explain the situation. My partner told them how she doesn't want to visit again and had lost trust in eating out.

Their response: Here's some coupons to use at our restaurant. What a joke

I haven't received any calls back since this and its been a number of days now. I don't think anybody really cares. You know, they used to feed glass to people to off them. If this happens at the Bull Head's, they offer you a food coupon. What a joke!

As they didn't reply, and I gave them an ample chance to, I am forced to seek legal representation. I also reported them North West Leicestershire District Council for having a foreign body in their food.

Don't trust this place!! I didn't want to leave this review. I thought we could resolve this in private. But when you don't call back and ignore us completely, then I have no choice but to escalate this matter

If you use a wheelchair or walking frame and like to be independent this is NOT the place to go. Access to the carvery counter is width restricted by barriers, too narrow for wheelchairs and frames to get through. Yes, staff will help but that is not the point. Any independent person "likes to stand on their own two feet," to coin a phrase. This has happened since the very poorly thought-out refurbishment. I was told that the rope barriers are removed at slack times, that is not the point, not everyone wants to go at slack times. I find this discriminating for the disabled. Discrimination at its worst.

Very helpful staff with modern technology food hot, Vera especially-definitely recommend Haywain Hants

Britannia pub riverside drive L3.
Food was disgustingly, cold food, over cooked veg not very friendly staff.
This is the second time of going here and both times same thing.
I gave the benefit of doubt the first time but now never again ! 😡 if you want a nice meal AVOID this place. It’s disgusting 🤮

Held my father's wake there. The staff were friendly, attentive & helpful. The food for 18 could have easily fed 25.

Overall I would recommend Stonehouse.