The StoneLain Customer Service Rep that I spoke with went the extra mile to find me a matching Salad Plate after having received a new set of dishes...one chipped! Thank you StoneLain! SIncerely,... Voir plus
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I ordered these and they arrived super quick! I unfortunately had two bowls that were slightly damaged but again I reached out and that was rectified extremely quickly as well. The dishes are incredib... Voir plus
A couple dishes arrived cracked and I cant figure out how to get this resolved- your website is not helpfull.
We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I... Voir plus
4,5
Excellent
472 avis
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A répondu à 45 % de ses avis négatifs
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I have only received half of my order.
2 avril 2025
Réponse de Stone Lain
Hi,
thank you for sharing your feedback. According to our system, the 2 packages were not delivered on the same days.
If you still have not received your package, please reach out to our support team at support@stonelain.com.
Have a good day
Stone + Lain Team
Excellent product and excellent customer service.
Not only is the product beautiful, but I had an issue with my order as it was sent to the wrong address. Customer service was incredible and quick to send out a new package once they realized that the dishes were already delivered to the incorrect address. Can’t wait to start using my dishes and would buy from them again 100%
27 mars 2025
The texture and form is amazing with a…
The texture and form is amazing with a great rustic feel.
16 mars 2025
Gift for my son and son in law
Gift for my son and son in law, they said no issues or broken dishes and love the style!
21 mars 2025
I really love the quality of the…
I really love the quality of the flatware and they went above and beyond in helping me to get my order.
10 mars 2025
These are absolutely stunning plates…
These are absolutely stunning plates and bowls!
Wish there was a pasta bowl as well :(
19 mars 2025
Quick replacement for broken bowl
One of the the bowls we ordered had shattered in the package by the time it arrived, but customer support quickly got us a replacement. The bowls are very pleasant looking and feel great to use.
27 février 2025
Great customer service
The customer service agent aided me in finding additional mugs for the beautiful set I already own. They accommodated me by sending me just what I needed. I received the mugs quickly and they look great!
3 mars 2025
Modern, but timeless style
I received the service of 8 for Christmas, and I love the set do much, that I also purchased 8 additional small plates. The set is modern, but timeless, and I love the different styles of the bowls.
16 février 2025
It was easy and the shipment came fast…
It was easy and the shipment came fast and as ordered
15 février 2025
exactly what i ordered
exactly what i ordered, tracking was a bit not so good, wasnt notified until it was delivered
22 février 2025
After sending the pictures requested by…
After sending the pictures requested by customer service I was able to confirm the style of the chipped black dinner plate I was trying to replace for my neighbors chipped plate she served me her famous spice cake on.
11 février 2025
Our 20th anniversary wedding gift
We got the Gabrielle platinum and white china set and it is beautiful! We cannot wait to use it. The style is anl understated but fancy at the same time.
23 janvier 2025
They look amazing
They look amazing. I haven’t used them as we’re moving in a few weeks and want to keep them boxed for the move but we did open the plates and they were beautiful.
7 janvier 2025
Great job researching and fixing our issue!
Great job researching our issue and finding a solution to our problem. Plus, we love their stoneware. Great job!
23 décembre 2024
Good product but wish I could have…
Good product but wish I could have bought sets without cups.
15 décembre 2024
It's been over 2 weeks and I haven't…
It's been over 2 weeks and I haven't received my order or an explanation.
18 décembre 2024
Réponse de Stone Lain
Hi,
thank you for your review. We are sorry to hear that you did not receive your package yet. Upon review your package was handed to UPS on December 22nd. The package is still in transit with UPS.
Have a good day
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