The StoneLain Customer Service Rep that I spoke with went the extra mile to find me a matching Salad Plate after having received a new set of dishes...one chipped! Thank you StoneLain! SIncerely,... Voir plus
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I ordered these and they arrived super quick! I unfortunately had two bowls that were slightly damaged but again I reached out and that was rectified extremely quickly as well. The dishes are incredib... Voir plus
A couple dishes arrived cracked and I cant figure out how to get this resolved- your website is not helpfull.
We chipped a couple dinner plates taking them out of the dishwasher. I emailed product support and they graciously allowed me to order 2 dinner plates, despite their policy of selling an entire set. I... Voir plus
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 45 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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All of the flat dishes had very visible…
All of the flat dishes had very visible glaze bubbles on top. Also the bottom of the dishes were very rough and could easily scratch the countertop
I absolutely love this pattern
I absolutely love this pattern. The sage green with brown speckles was just what I was looking for. It seems as if it is well made. The reason for the four stars is because the rims are not glazed. Every time you pick one up you can feel the roughness in your hand. I have no idea why they would have done this. It’s not a nice feeling or sound. My hope is that over time those rough edges will smooth down from the use.
Dinnerware scratched immediately, return impossible.
The dinnerware I bought scratched in my first use as I cut eggs with a fork. I need to return them and sent a note as required for return. I haven't heard a thing.
Beautiful set
Considering all the dinnerware shipped..not a single one broken or chipped. Very happy with it. Durable and beautiful set.
Dishware came on time and looks…
Dishware came on time and looks beautiful. Mostly in good condition, with the exception of two plates that arrived broken (like the package had been dropped at some point) - but then I emailed customer support and the issue was resolved incredibly quickly within just a few days. Very happy with both the product and customer support.
Great Customer Service
I was looking for some salad plates to augment my set and couldn’t find any. I contacted the customer support team and they helped me to get some. There was some confusion with the order but the team managed to resolve the issue and send the correct items quickly. I’m very happy with the results and the team.
They arrived packaged so well nothing…
They arrived packaged so well nothing was broken. The dishes are absolutely gorgeous!
Quick and easy replacement order
Quick and easy replacement order. Cost effective. Thank you!!
Great selection
Great selection , beautiful pieces
Delivery sucks with this company , you never get an update they take forever to ship. And at times you don’t know their shipping carrier. Then one your product just shows up!!

Réponse de Stone Lain
One of the plates arrived broken and…
One of the plates arrived broken and sent a message. The response was so quick that a new plate will be sent . Very happy with the service.
Thanks for replacing my broken pasta…
Thanks for replacing my broken pasta bowl so quickly! Excellent product and service.
I was supposed to receive two packages…
I was supposed to receive two packages to complete my set.. I was advised the 32-Piece set could be fulfilled with 2 boxes of 16-Pieces but I only received one box. I got a tracking # and it still shows an issue reported but has no updates as of 7/18 and today is 7/28. I don’t see why it should take more than a week to get the 2nd package. Also, the 1st package that arrived had a broken cup and I was told to wait further the 2nd package before reporting any damage.

Réponse de Stone Lain
Great Service - Great Dinnerware
The folks at Stone + Lain were great when I needed help replacing broken bowls from a shipment I received. They were helpful and speedy in their response. I absolutely love the Gabriella dinnerware - so I’m grateful for their help.
The plates are beautiful
The plates are beautiful. The color is unique.
We broke some small plates and they were able to replace them.
Very easy to order the plates I needed!
I had unfortunately broken two pieces…
I had unfortunately broken two pieces of my dinnerware. Stone+Lain helped me locate them. The customer service is great. They always got back within a day. I couldn’t speak more highly of them.
Great service and support
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