I ordered a tile sample said it was blue and white but it arrived and was black and white. It arrived a full week after stated at purchase. There was no way readily available to reach customer servic... Voir plus
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Lisez les avis des autres
I’ve been working with Matt for months now trying to hone in my tile order for our house build. He has been nothing but accommodation and helpful throughout the process. Making sure my sample ti... Voir plus
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We bought two hand held manual grass cutters. The cutters work very well. And the packaging was packed very well and good size package, not to large. The time to arrive to Hawaii was exceptional. V... Voir plus
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Absolutely beautiful product. Chose the Carrera marble to put around our fireplace and it looks stunning with a gorgeous texture and a subtle sparkle. Shipping was expensive but worth it since it is q... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
High Quality Discounted Marble, Granite, Travertine, Pebble And Limestone Tiles And Mosaics Directly From Factory. All Products In Stock!
Stone Tile Depot - Direct From Factory
Écrit par l'entreprise
- Low Price Guarantee
- If you find a current lower price on an identical, in-stock item from any other store, we will match the price. The product must be a matching brand, quality, model number, and color. Just send us the ad, printout, or photo for validation. If you are not satisfied with an item that you have purchased, you may return the item within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling or other additional charges. Our friendly expert staff is knowledgeable in all kinds of natural stone applications such as kitchen and bathroom renovation. You can reach us by using our toll-free line: 1-800-622-8708
Coordonnées de contact
Pleasant Valley Road 25383, 20152, Chantilly, Etats-Unis
- 1-800-622-8708
- om@stonetiledepot.com
- stonetiledepot.com
4,3
Excellent
874 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Tracking number for samples
Ana answered my question and was a delight to chat with.
8 juillet 2025
Avis spontané
Réponse de Stone Tile Depot
Dear Customer,
Thank you for your support. looking forward to serving you.
Best Regards,
JJ
Stone Tile Depot
Great service and quick shipping
Great service and quick shipping. I was in a bind to get tile that was out of stock locally and Ana and team worked super fast to confirm tile and get it shipped the next day.
25 juin 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Brooke,
Thank you for your business. It is our pleasure to work with you.
Best Regards,
JJ
Stone Tile Depot
Beautiful!
5 juin 2025
Réponse de Stone Tile Depot
Hello Katie,
Thank you for your business....
Best Regards,
JJ
Stone Tile Depot
Beautiful Carrara marble sample.
3 juin 2025
Réponse de Stone Tile Depot
Hello Cristina,
Thank you for doing business with us and we appreciate your support.
Best Regards,
JJ
Stone Tile Depot
Réponse de Stone Tile Depot
Hello Adams,
Thank you for your comments. We really apprecite your business.
Best Regards
JJ
Stone Tile Depot
Horrible service
Horrible service. Been trying to return two cases of tiles for almost 2 weeks and they’re just giving me the runaround.
2 juin 2025
Réponse de Stone Tile Depot
Hello Bril,
I am very sorry for the inconvenience we caused you for these two boxes. No worries, we will refund the cost of these two boxes and keep them. Later on you may need some tiles for replacements.
Best Regards,
JJ
Stone Tile Depot
Wonderful tile and customer service
25 juin 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Steven,
Thank you for your purchase. It has been our plesure to serve you.
Best Regards
JJ
Stone Tile Depot
Ana handled my order and was very…
Ana handled my order and was very helpful to source the tiles we wanted.
24 juin 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Wendy,
Thank you for your comments. We appreciate your business.
Best Regards,
JJ
Stone Tile Depot
Tiles were curved, and unusable
Your reply is incorrect. I love the color and design of this tile and have no issue with the look. Unfortunately though, most of the tiles that arrived were curved and not flat, making at least 50% of them unusable for my tile project. I understand that a few tiles may have issues, that’s why I ordered the extra 15%.
There should’ve been better quality control before they were shipped.
20 mai 2025
Réponse de Stone Tile Depot
Hi Mei,
I am sorry to hear that you weren`t happy with the look and shape of these tiles.. These tiles are glazed over terracotta body. Purposely gives a rustic look with hand made applications. You can also see these tiles on the website depicting what they look like when installed.
If you are unble to use these tiles we can take them back. However, they need to be packed the way you received them. Please let me know. My email address is jj@stonetiledepot.com.
Best Regards,
JJ
Stone Tile Depot
My service representative
My service representative, Ana was great. I needed samples of outdoor
Porcelain tiles sent out and they were
delivered very quickly. Tiles look great, cost is very competitive and will be ordering from Stone Tile Depot because of this experience.
16 juin 2025
Avis spontané
Réponse de Stone Tile Depot
Hello John,
Thank you for your comments. Looking forward to working with you in the near future.
Best Regrds,
JJ
Stone Tile Depot
Réponse de Stone Tile Depot
Hello Adrienne,
Thank you for your comments. Looking forward to getting an order from you.
Best Regards,
JJ
Stone Tile Depot
Excellent packing and shipping
Each box of tiles was carefully wrapped and protected. All sample tiles arrived in perfect condition.
19 mai 2025
Réponse de Stone Tile Depot
Hello Sallie,
We apprecite your business. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tole Depot
Love the tile
Love the tile, Shipping a bit much as it was $99.00 for 13 one square foot tiles.
14 mai 2025
Réponse de Stone Tile Depot
Hello Nancy,
I am sorry to hear that you weren`t happy with shipping charges. Actually, we fixed shipping on mosiac shipments to a flate rate. If you were to order 130sf you would have paid the same mount $99.00. Perhaps next time around..
Best regards,
JJ
Stone Tile Depot
Réponse de Stone Tile Depot
Hello Ted,
Thank you for your comments. Looking forward to working with you in the near future.
Best Regards,
JJ
Stone Tile Depot
Muy malo todo
15 mai 2025
Réponse de Stone Tile Depot
Hello Eduardo,
I am very sorry we could not delivery your tiles. Our supplier failed us. Initially, we have refund the freight charge of $299.00 for delay. We also asked our accounting office to do another refund of $419.87 to cover the rest. Please wait few days for this refund goes back to your CC.
Best Regards,
JJ
Stone Tile Depot
Ana was GREAT.
Ana was GREAT.
Good communication, and follow up.
Stone tile depot came through this time.
11 juin 2025
Avis spontané
Réponse de Stone Tile Depot
Hello Novak,
Thank for your order and we appreciated your business.
Best Regards
JJ
Stone Tile Depot
Réponse de Stone Tile Depot
Hello Sheri,
Thank you for your sample order. We re looking forward hearing from you soon.
Best Regards,
JJ
Stone Tile Depot
Tile was broken and customer service…
Tile was broken and customer service didn't respond.
30 avril 2025
Réponse de Stone Tile Depot
Hello Tiffany,
I am sorry to hear that two boxes were received damaged. Ana told me that she has informed you that we are shipping two boxes free of charge.
Best Regards,
JJ
Stone Tile Depot
Simple Process.
Simple Process.
Ordering was easy and shipment came in as expected with no damage.
5 mai 2025
Réponse de Stone Tile Depot
Hello Troy,
Thank you for your business. It is our pleasure working with you.
Best Regards,
JJ
Stone Tile Depot
They lost my business
The first time I placed an order with Stone Time Depot it went great. I few months later I placed a larger order and the shipping did not go well. I was never contacted to schedule the delivery, when they delivered they didn't ring the doorbell or call and they left my pallet of tiles in the middle of my sidewalk in a rain storm. When I contacted Stone Tile Depot they were not helpful. I do not plan to order from them again.
1 mai 2025
Réponse de Stone Tile Depot
Hello Amy,
I am sorry to hear that you had some delivery issues with the trucking company. As you know once products are picked up by a trucker, we are at their mercy. However, to make things better for your, please accept our apology and $150.00 refund from the freight cost.
Best Regards,
JJ
Stone Tile Depot
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