Extremely helpful and friendly communication and easy payments throughout. The site was secure, clean, welcoming, and super easy to access. We had a small outdoor unit, and our belongings (even antiqu... Voir plus
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Lisez les avis des autres
Renting a unit in the Motherwell facility for approximately six months has been a good experience. The premises are clean, the signage clear, and the range of unit sizes provides a good choice. Managi... Voir plus
L'entreprise a répondu
Although the initial interaction with Storage Vault Paisley was good. It's now clear ongoing quality of service is sub-standard and provides little value for money. In the 3 months since signing up, a... Voir plus
L'entreprise a répondu
Storage vault Grangemouth absolutely amazing from start to finish always available to help nothings to much trouble. Lizzie is absolutely amazing went above and beyond to help me and I honestly... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
With 50% off your first 2 months, we offer storage units for everyone. Storage Vault offer Self-Storage facilities in Glasgow & Paisley.
Coordonnées de contact
1 Macdowall Street, PA3, Glasgow, Royaume-Uni
- 0141 889 1000
- info@storagevault.com
- storagevault.com
4,5
Excellent
824 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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(Grangemouth Storage Vault )
(Grangemouth Storage Vault )
Fantastic service start to finish. Unit fantastic. Great experience all round.
Would definitely use again if needed.
7 mai 2026
Avis spontané
Réponse de Storage Vault
Thank you for your fantastic review. We're delighted to hear everything went smoothly from start to finish and that the unit was just what you needed. It's great to know you'd choose Storage Vault again, and we look forward to welcoming you back whenever you need us.
Highly Recommend
I have been using Storage Vault for around a year now and have had a fantastic experience throughout. Their prices are among the most competitive I could find, offering excellent value for money.
Recently, I removed some items from storage and no longer needed my 75 sq ft unit, so I enquired about downsizing to a 25 sq ft unit. I spoke with Rachel Divers, who handled the entire process quickly and efficiently.
I had been comparing prices with other storage providers and explained that I would prefer to stay with Storage Vault rather than move my belongings elsewhere. Rachel immediately worked to find the best possible option and provided a price that simply couldn’t be beaten.
Not only did she secure a great rate, but she also found me a new unit within minutes, located in the same block as my current unit, making the move incredibly convenient.
I am absolutely delighted with the service I received and would highly recommend Storage Vault to anyone looking for short-term or long-term storage solutions.
Excellent customer service from start to finish—10/10!
25 juin 2026
Avis spontané
Réponse de Storage Vault
Hi Jodie,
Thank you so much for such a thoughtful and lovely review. It genuinely means a lot to hear that you’ve had such a positive experience with Storage Vault over the past year.
It was really a pleasure helping you with your move to a smaller unit, and I’m so glad we were able to find something that felt right for you so quickly and easily. Making the process smooth, stress-free, and convenient is always what we aim for, so it’s wonderful to know that came through in your experience.
I truly appreciate your kind words and your recommendation. If you ever need anything in the future, please don’t hesitate to reach out I’ll always be happy to help.
Kind Regards
Rachel
Persistent access issues
Although the initial interaction with Storage Vault Paisley was good. It's now clear ongoing quality of service is sub-standard and provides little value for money. In the 3 months since signing up, admin errors and faulty equipment have prevented access during agreed hours. If convenient access is one of the selling points, then this is not what is being delivered! My advice, shop around and find a more consistently reliable alternative. There's plenty of competition in the local area.
23 juin 2026
Avis spontané
Réponse de Storage Vault
Thank you for taking the time to leave your feedback. We're sorry to hear that your experience hasn't met your expectations.
We'd like to provide some context regarding the access issues you've experienced. The first occasion where your access code did not work was the result of an administrative error following a missed payment over a weekend. We recognised this mistake, resolved it promptly, and have since updated our internal processes to help ensure it does not happen again.
The more recent access issues are related to an intermittent fault with the keypad system supplied by our access control provider. Unfortunately, because the fault is intermittent, it has been difficult to identify the root cause. However, we want to reassure you that we have done everything possible from our side to rectify the issue and remain in regular contact with the supplier while they continue to investigate and work towards a permanent solution.
We fully appreciate that reliable access is one of the key reasons customers choose self-storage, and we understand how frustrating these issues have been. While the circumstances have been outside of our direct control, we recognise the impact they have had on your experience and sincerely apologise for the inconvenience caused to which we have discussed with you recently.
Thank you again for your feedback. It helps us improve, and we remain committed to providing the reliable service our customers expect.
Stefini and Callum at Storage Vault Paisley.
Very easy to set up and obtain my first…
Very easy to set up and obtain my first storange unit. Danielle & Rachel were superb in answering all questions and in sorting all arrangements.
15 juin 2026
Avis spontané
Réponse de Storage Vault
Hi Stuart,
Thank you so much for your lovely feedback. We’re really pleased to hear that getting your storage unit set up was easy and straightforward for you.
Danielle and I are happy to know we were able to answer all your questions and make the process smooth for you and we really appreciate your kind words.
If you need anything at all going forward, please don’t hesitate to reach out. We’re always here to help.
Kind Regards
Rachel and Danielle
Got 2 Storages from them while I was…
Got 2 Storages from them while I was waiting to get my new house. Very secured and clean facilities. 2 times I had to call the office and Kenneth was very helpful, polite and always making sure that I am happy with my units. Will use them again in the future 100%
22 juin 2026
Avis spontané
Réponse de Storage Vault
Thank you for your review and for choosing us during your move. We're glad to hear you were happy with the facilities and the service from Kenneth. We'll make sure he sees your feedback. We appreciate your support and look forward to seeing you again if you ever need storage in the future.
Good storage unit with excellent…
Good storage unit with excellent access.Exceptionally helpful and friendly staff.
9 juin 2026
Avis spontané
Réponse de Storage Vault
Thank you for your review. We're pleased to hear you found the storage unit easy to access and our team helpful and friendly. We appreciate your feedback and your custom.
Dundee Storage
My storage unit was very easy and convenient to access, Dionne and Colin at the Dundee branch were really helpful. I would definitely recommend Storage Vault, and I would definitely use them again in the future!
8 juin 2026
Avis spontané
I had stored stuff from my mum's house…
I had stored stuff from my mum's house for nearly 3 years. Great staff contact whilst arranging and easy instructions for access etc.
8 juin 2026
Avis spontané
Réponse de Storage Vault
Hi Margaret.
Thank you very much for taking the time to leave this 5 star review for us.
We are so happy to hear that you loved our facility and we wish you all the best in the future.
Please recommend us to all family and friends.
Take care.
Stefini and Callum at Paisley.
Glasgow Cambuslang team excellent service
Easy to organise storage with great access into the premises and location off the motorway. Extremely reasonable prices. The whole process and customer service from Danielle and Rachel has been amazing, very helpful.Thank you for making everything so simple and efficient.
1 juin 2026
Avis spontané
Réponse de Storage Vault
Hi Hazel,
Thank you so much for your lovely feedback. We’re really pleased to hear that everything has been easy to organise and that you’ve found the access, location and pricing worked well for you. It means a lot to know the whole process felt simple and efficient for you.
We’re especially grateful for your kind words about the service from Danielle and I — we’ll make sure that’s shared with the team. It’s been a pleasure helping you, and we really appreciate you taking the time to leave such thoughtful feedback. Thanks again for choosing us!
Kind Regards
Rachel and Danielle
The lovely guy that I speak to on the…
The lovely guy that I speak to on the phone I think he is called Kenneth is so helpful with setting up our vault
21 mai 2026
Avis spontané
Réponse de Storage Vault
Thank you for your kind review. We're delighted to hear that Kenneth was so helpful in setting up your storage unit. We'll be sure to pass on your lovely feedback to him.
Glasgow Cambuslang
The staff Danielle and Rachel over at Glasgow Cambuslang made my experience a breeze.
Always responsive to communication and the site was well maintained. Would definitely use again.
25 mai 2026
Avis spontané
Réponse de Storage Vault
Hi Fivos,
We’re really glad everything ran smoothly for you and that the team at Cambuslang helped make things easy and stress-free
We’d love to have you back anytime always happy to help make things just as straight forward
Kind Regards
Rachel and Danielle
Helpful friendly staff and great value
Dionne was so helpful, getting started was hassle free. Facility is great, easy to access and navigate. Plenty trolleys to transport items to and from vehicles, goods lift to upper floor easy to operate. Excellent value, well maintained and secure.
25 mai 2026
Avis spontané
Great experience using Storage vault
Great experience using Storage vault. I’m so glad I used the service. The entire process was smooth.
13 mai 2026
Avis spontané
Réponse de Storage Vault
Hi Ituah.
Thanks again for taking the time to leave us this 5 star review.
We were delighted to have you as a customer and please dont hesitate to contact us in the future if you ever need us again.
Stefini and Callum at Paisley.
Fantastic Service
Fantastic Service.
Clean bright easy access and great communication.
The receptionist Lizzie is a Ray of Sunshine. Thank you for your help and captivating smile.
9 mai 2026
Avis spontané
Réponse de Storage Vault
Hi Peter
Thankyou for leaving us a 5 star review. Its great to hear that you found the facility and service great. I also agree Lizzie is an absolute asset to the business.
Nyree
Site Manager
Brilliant service overall
Brilliant service overall, super helpful customer service.
6 mai 2026
Avis spontané
Réponse de Storage Vault
Thanks so much for taking the time to share this feedback. We’re really pleased to hear you found the service helpful and had a positive experience with our customer service team.
If there’s anything else we can help with in future, please don’t hesitate to reach out.
Storage rental for moving home
Recently rented a unit for storage to help with the process of moving house. Made life so much easier! Spoke to Stefini who was super helpful and advised us of the right sort of size of storage we needed for our items. Facilities were clean and easy to access, we had no complaints. Would use again!
1 avril 2026
Avis spontané
Réponse de Storage Vault
Hi Lynne.
Thanks again for also leaving us a review on trustpilot.
Were so happy you loved our facilities.
Please recommend us to all family and friends.
Stefini and Callum at Paisley.
Great Service and Value
Stefini was really friendly and helpful from the start, made everything easy and straightforward. You can tell they care about good service. The office itself is great value for money, especially compared to others I looked at. The facility is clean, secure, and easy to access, which made the whole experience stress-free. Would definitely recommend to anyone looking for office / storage
22 avril 2026
Avis spontané
Réponse de Storage Vault
Hello.
Thanks for taking the time to leave us this great 5 star review, we greatly appreciate your feedback and hearing that you are enjoying our facility and received great customer service in the process, If you also wouldn't mind taking the time to leave your review on our google page if possible that would be most appreciated.
Thanks again.
Stefini and Callum at Storage Vault Paisley.
Good for long term storage.
I had my belongings in storage for a few months and they were in good condition when I retrieved them. The shed is well secured and the staff were helpful and friendly each time I interacted with them.
25 avril 2026
Avis spontané
Réponse de Storage Vault
Thank you for taking the time to share your experience.
We’re really pleased to hear that your belongings were kept in good condition and that you felt confident about the unit's security. It’s also great to know our team made a positive impression—providing helpful and friendly service is something we take pride in.
We appreciate your trust in us for your long-term storage needs and would be happy to assist you again in the future.
The storage was for a friend
The storage was for a friend, great space and size of unit for him.
Really good service!
Michael
24 avril 2026
Avis spontané
Réponse de Storage Vault
We’re glad to hear the unit was a great fit for your friend and that you were happy with the space provided. It’s also lovely to know you experienced really good service from our team.
We appreciate you taking the time to share your feedback and hope we can help again in the future!
Very easy to set up
Very easy to set up, great access system, customer service team are always really helpful.
Thank you
23 avril 2026
Avis spontané
Réponse de Storage Vault
Thank you for your kind words!
We’re really pleased to hear that you found the setup process easy and that our access system has worked well for you. It’s also great to know our customer service team has been helpful throughout your experience—that’s exactly what we aim for.
We appreciate you choosing us for your storage needs.
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