Extremely helpful and friendly communication and easy payments throughout. The site was secure, clean, welcoming, and super easy to access. We had a small outdoor unit, and our belongings (even antiqu... Voir plus
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Lisez les avis des autres
Renting a unit in the Motherwell facility for approximately six months has been a good experience. The premises are clean, the signage clear, and the range of unit sizes provides a good choice. Managi... Voir plus
L'entreprise a répondu
Although the initial interaction with Storage Vault Paisley was good. It's now clear ongoing quality of service is sub-standard and provides little value for money. In the 3 months since signing up, a... Voir plus
L'entreprise a répondu
Storage vault Grangemouth absolutely amazing from start to finish always available to help nothings to much trouble. Lizzie is absolutely amazing went above and beyond to help me and I honestly... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
With 50% off your first 2 months, we offer storage units for everyone. Storage Vault offer Self-Storage facilities in Glasgow & Paisley.
Coordonnées de contact
1 Macdowall Street, PA3, Glasgow, Royaume-Uni
- 0141 889 1000
- info@storagevault.com
- storagevault.com
4,5
Excellent
824 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 90 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I would like to say big thank you for…
I would like to say big thank you for this two nice and helpful people- Deborah & Jordan
They always was available for help and support
I am really appreciate for their job
Keep doing that ❤️
Timur
18 novembre 2024
Avis spontané
Réponse de Storage Vault
Hi Timur,
Thank you for taking the time to leave us this great review on your experience with us at Paisley we really appreciate this lovely feedback and we are so happy to hear you found the team at Paisley nice and helpful during your time with us.
It has been an absolute pleasure getting to know you over the years and thank you for being a great tenant and for your continued business over the years, it has been sad to see you leave but we wish you all the best of luck for the future :)
From Deborah & Jordan team Paisley.
Fantastic experience
Fantastic experience, modern clean storage and excellent service from the staff. Always a friendly interaction with suggestions to support what I was trying to do. I will look to use them again and would have no hesitation in recommending Storage Vault to anyone looking for a storage solution.
10 novembre 2024
Avis spontané
HIGHLY RECOMMEND!
Just moved into an office at Storage Vault Paisley.
Fantastic offices and facilities. Deborah & Jordan couldn't have been more helpful. Very friendly and professional. Highly recommend. Thank you!
David
7 novembre 2024
Avis spontané
Réponse de Storage Vault
Hi David,
Thank you for taking the time to leave us this great review on your experience with us at Paisley.
We are really happy to hear you have found the perfect office and have been happy with the service provided and the facility itself and we really appreciate the great feedback.
It has been lovely getting to know you and if you need anything else during your time with us please let us know and we will be happy to assist.
From Deborah & Jordan team Paisley.
Would highly recommend our first…
Would highly recommend our first experience of self storage. Stefini at the site was incredibly helpful and took her time to explain how it all works and also show us a number of room options. Very slick sign up and accessed space next morning no problems.
2 novembre 2024
Avis spontané
Réponse de Storage Vault
Hi Stephen.
Thanks for taking the time to leave me a 5 star review, greatly appreciated.
Was lovely chatting to you and thanks again for all your patience at sign up.
Stefini at Motherwell.
We were made very welcome the day we…
We were made very welcome the day we had an appointment with Stefini to arrange for a storage room we were given a guided tour of the unit and the unit it’s self is kept clean and tidy
Thanks for your help with all the application paper work
Which was all on I pad.
Kenny McAlpine
22 octobre 2024
Avis spontané
Réponse de Storage Vault
Hi Kenny,
Thanks so much for taking the time to leave myself a review, its greatly appreciated.
I was very happy to assist you in your storage search guide you along the process.
Thanks again.
Stefini at Motherwell.
Always great customer service
Always great customer service. The staff at eastkilbride Nyree and Yvonne are so Fri and can't do enough to make your move into storage facility. Variety of units both internal and external to suit all your needs.
1 novembre 2024
Avis spontané
Réponse de Storage Vault
Hi Jemmia
Thank you for taking the time to leave us this 5 star review.
We are so happy to hear that you received great service from the team.
Deborah and Jordan couldn’t have been…
Deborah and Jordan couldn’t have been more helpful advising on a Unit that met my requirements - Units are well maintained and will use again
2 novembre 2024
Avis spontané
Réponse de Storage Vault
Hello,
Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are happy to hear both Deborah & Jordan have been helpful and that you have been happy with the facility.
Thank you for choosing to store with us if we can help with anything else please let us know and we will be happy to assist.
From Deborah & Jordan team Paisley.
Avoid!!!
Avoid!!!! Absolutely shocking - Rat and mice infestation during the 10 days my items were stored. All sofas ruined. Company have rejected responsibility and directed to insurance. Hidden T&C in insurance is also a joke so avoid this as well as they don't pay out the value insured for.
27 septembre 2024
Avis spontané
My whole experience has been fantastic
My whole experience has been fantastic, all the staff that I've either spoken to or emailed were extremely helpful, efficient and knowledgeable.
I would highly recommend.
Thank you so much
From Lorna
30 octobre 2024
Avis spontané
Simon was very helpful escorting me to…
Simon was very helpful escorting me to correct unit as I was LOST !!!
25 octobre 2024
Avis spontané
Réponse de Storage Vault
Hi there.
Thank you for taking the time to leave us this 5 star review.
As we are unable to see your name, if you could provide this to us to look into this further and also enable us to ensure you have all the required information needed to guide you.
Thank you.
Storage Vault Motherwell
The site manager at Motherwell, Stefini. was really helpful, a great service and good to have a secure place
7 octobre 2024
Avis spontané
Réponse de Storage Vault
Hi Steve,
Thanks for taking the time to leave a 5 star review for me.
I'm really pleased to hear you were happy with the customer service provided and and enjoying the facilities so far.
Thanks again
Stefini at Motherwell.
Debs and Jordan were amazing
Debs and Jordan were amazing
I found there help and empathy with my situation very genuine
Their support was very much appreciated and if needed I would contact them again
4 octobre 2024
Avis spontané
Réponse de Storage Vault
Hi Margaret,
Thank you for taking the time to leave us this great review on your experience with us at Paisley.
We are really happy to hear both Deborah & Jordan have been helpful and supportive during your stay with us, it has been lovely getting to know you.
Thank you once again for choosing to store with us we wish you all the best for the future.
From Deborah & Jordan team Paisley.
Super service!
Can’t thank the team in your Scotland st branch enough for their exceptional service. They went above and beyond helping me with specific requests. They made it easy and the site is well laid out and clean. I will definitely be back!
6 septembre 2024
Avis spontané
Avoid scammers …
Not worth a one star total scamer lyed and if anything selfish theafs don't get from them avoid it was ok to start with till I missed one payment due to I'll heth they nutters put a padlock in my unite and told me out Nothing but lyes sain I never payed considering I pay over the top nothing but stress and definitely wodent recommend avoid there lyes and rubbish I say only one person can't rember her name was understanding the rest are layers
19 juillet 2024
Avis spontané
Réponse de Storage Vault
Hi John,
I appreciate you taking the time to share your feedback regarding your experience. After reviewing your account, I feel compelled to address some inaccuracies in your claims. We have a strict process for handling non-payment that aligns with the standards set by our trade association, and we have adhered to this process meticulously. You were informed multiple times that access would be limited until the bill was settled, which was done promptly within minutes of your payment.
It's unfortunate that this review does not accurately represent the high level of service and standards we maintain as a storage provider. If you would like to discuss this matter further, please feel free to reach out to us directly.
Kind Regards,
Michael
Storage Manager
Stefini was great ar keeping in touch…
Stefini was great ar keeping in touch and going through everything with me. Storage unit great easy to access and after discussion Stefini was able to able to advise re appropriate size to rent
23 septembre 2024
Avis spontané
Réponse de Storage Vault
Hi Jackie.
Thanks for leaving us a 5 star review.
Im very happy to have been able to guide you through the process and help best advise the correct size of space required.
Please recommend us to any family and friends.
Thank you again
Stefini at Motherwell.
Easy to use and good location
Nyree was really helpful with getting things set up. Was really easy to arrange and good rates. The location was ideal for our new place and it’s close to the motorway. Thank you!
15 septembre 2024
Avis spontané
Réponse de Storage Vault
Hi Emma
Thank you for leaving us a 5 star review, we are really pleased that you found our entire process easy and our East Kilbride site suited your new location.
Thank you again for choosing to store with us and I wish you all the best in your new home.
From Nyree & Yvonne
Excellent service from both Jordan and…
Excellent service from both Jordan and Deborah. Very easy to understand the system, visited my unit a number of times and had no problems getting in or out. Very clean facility. Queries by email answered quickly.
25 août 2024
Avis spontané
Réponse de Storage Vault
Hi Jayne,
Thank you for taking the time to leave us this great review on your experience with us at Paisley. We are really happy to hear you have received excellent customer service from both Jordan & Deborah and will ensure this great feedback is passed on.
We are really happy to hear you found accessing the unit was easy and the facility was clean and tidy as this is something we pride ourselves in so thank you.
Thank you once again for choosing to store with us it has been lovely getting to know you and we wish you all the best for the future.
From Deborah & Jordan team Paisley.
Excellent 5 star service
5 star service so far with Storage Vault. We have had to use due to being in between properties our new house is going to be in East Kilbride making that one the obvious choice! Both Nyree and Yvonne are extremely helpful (Yvonne was happy to drive down to other unit one Saturday) l would highly recommend this company 😊
13 août 2024
Avis spontané
Réponse de Storage Vault
Hi Emma
Thank you for taking the time to leave us this great review on your experience with Storage Vault.
We are so happy to have been able to help you sort your storage needs to make your house move easier.
We are also delighted to hear that the team have went above and beyond your expectations. We pride ourselves on delivering great service.
Thank you once again for choosing to store with us.
Nyree & Yvonne
Thank you Storage Vault
Our first time ever using a self-storage company and it has been a great experience using the services of Storage Vault East Kilbride.
Many thanks to; Nyree, Yvonne, Donna, Stefini, Miriem, Molly, Kenneth, Michael, Ashleigh for the excellent communications and customer care.
A special thank you to Nyree and Yvonne who's kindness, helpfulness, and understanding of our difficult situation will always be remembered and to whom we are extremely grateful.
We will always use Storage Vault for helping with our storage needs. Thank you Storage Vault.
12 août 2024
Avis spontané
Réponse de Storage Vault
Hi Kevin
Thank you for taking the time to leave us this great 5 star review on your experience with us at East Kilbride.
It has been an absolute pleasure getting to know you and supporting you through your storage journey.
If there is anything else we can help you with during your stay, please do not hesitate to get in touch and we will be more than happy to assist.
Nyree & Yvonne
Stefini at storage vault motherwell is…
Stefini at storage vault motherwell is fantastic. Took her time to explain everything and nothing was ever too much bother.
19 août 2024
Avis spontané
Réponse de Storage Vault
Hi Joanne.
Thank you for taking the time to leave me this lovely review.
It was a pleasure to assist you with your storage and help you along with the move in process.
Pop into reception anytime and please recommend us to any family or friends who may need storage.
Thank you.
Stefini at Motherwell.
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