Store My Goods Avis 

I genuinely regret trusting Store My Goods with my personal belongings.

When they came to deliver my things, **their own delivery team counted the items multiple times BEFORE anything was even unpacked. The count was 32.** I immediately told them that items were missing, but initially their team denied it.

After repeated calls and escalation, even the delivery team eventually acknowledged that only 32 items had been delivered. They somehow “found” the cabinet in their warehouse And After me chasing them for three days non stop they finally delivered only cabinet. The Box is still missing.

And this isn't some random box. It contains my late father's medical reports, important house documents, a bridal chuni, two suit sets and other personal belongings. Some of these things are genuinely irreplaceable.

What makes this even more frustrating is that their response is basically: **“Our system says 34 items were dispatched, so everything is accounted for.”**

But when did I ever acknowledge receiving 34 items? I didn't.

Their own delivery team physically counted 32 items in front of me before unpacking anything. Then one item was later found sitting in their warehouse. And now I'm being told there is “no pending inventory.”

So where is my missing box?

I also received an item {White Board} that had been completely unpacked and had visible dents/handling, despite giving my belongings to them simply for storage.

I've spent far too much time calling, following up, checking photographs and helping their team identify their own inventory. **I paid them to safely store and return my belongings for almost 2 years— not to become their warehouse investigator.**

I'm not looking for another “sorry” or a generic “we'll check and update you.”

**I want my belongings back and I want a proper explanation of what happened to them while they were in Store My Goods' custody.**

Very disappointing experience. If you're considering using this service, **document every single item and photograph everything before handing it over.**

So, this is a long account of a 4-month storage of my household goods with Store My Goods. Read it carefully before you ever let them store your household goods.
Pre-finalization:
1. They started with an absurd pricing and when I brought competing quotes they matched the lowest one as well. Never go to them without checking the market price.
During Packing and Pickup:
1. StoreMyGoods Supervisor was useless and was only disturbing the flow of the packers and movers. The guy was more into his phone and on call than getting the job done. Had no sense of the SMG packing protocol and seemed more interested to finish the job quickly.
2. The packers and movers’ partners were the worst I have seen in the business, they came with so less packing material that it got over before even the packing was done.
3. The crockery material was packed badly with newspaper that they took from me. Despite repeated requests they didn’t do bubble wrap as well.
4. While SMG says no-tipping policy, the first ones to ask for tip is their own supervisor and followed by the packers/movers.
During Return Negotiation:
1. Again quoted an absurd quote, but this time realizing that I was stuck with them didn’t negotiate and also, made me pay for a useless transit insurance policy.
2. Despite payment, never got an email stating that my return pickup is scheduled and date confirmation. I had to call them 5 times the day before to check on the status.
During return:
1. I was promised deliver at 3 PM at my apartment (regulations require to finish all movement there before 6 PM), but at 2 PM they called and told certain issues with manpower and vehicle, it will be delayed to 6:30 PM. 2 hours of hectic to and fro, and at 6 PM they load it completely. The delivery at my place delayed by 1 full day.
2. On the day of return (finally), they brought it in a 14 ft Bolero (Modified) by mishandling my packages despite having collected payment from me for 17ft Tata 407 being stated clearly on calls. The return guys were in such a hurry that they wanted to run without opening up major articles. But they were honestly pretty good as compared to the other actors in the episode.
3. They had broken my study table (a sturdy wooden table) when it was opened. (Picture and video attached)
4. Thanks to their packaging, at least 15 pieces of crockery glassware was broken (which they didn’t compensate for because it is “fragile” and I reported it beyond 48 hrs)
5. In the bottom of one the boxes, I could see rat droppings and a big hole on the side in the cardboard box (video attached) (a claim they very easily side stepped as we have never received any issues like this)
6. On reporting the damage to study table, they acted too late brought a carpenter and tried to install a L-joint to fix a shear force wood breakage which I refused. Next they agreed on call to replace the damaged wood but said no minutes later due to refusal of approval. Later, I was offered (and I accepted) a good will gesture as compensation much below my replacement value (Even with depreciation accounted for).
Summary
1. Avoid Store My Goods.
2. Drop everything when you receive a delivery from SMG. Ensure you open every single packet before 48 hours and report ruthlessly. You are headed for a good will gesture only yet try your luck.
3. Don’t put precious things like big screen TV and expensive articles as I am sure their warehouse conditions aren’t optimal for store things like this
4. Negotiate till you drop with these guys (service will be bad irrespective of whether you do or not)
5. Don’t trust their word for anything. Ensure you get all individual crockery wares packed and bubble wrapped.
6. Don’t fall for their fancy insurance and all jargon like risk in transit. They won’t do anything if anything gets damaged and will try to find a way out without paying up.
P.S: They did offer me a 2100 voucher (they call it “goodwill gesture”) for a broken study table which I accepted as well. Better than not getting anything for the losses I incurred.

Good polite staff, prices are on higher side but work is worth it. I booked them in night for next morning, team came on time & Rajkishore handled all of it smoothly.

Best packaging and storing experience, they have their supervisor also onsite to manage all

I am disappointed with the overall experience due to the lack of transparency in pricing and service details. The charges applied are considerably high compared to the quality of service delivered. Unfortunately, the service standards did not meet expectations, especially considering the premium pricing.

Firstly my goods were damaged, electrical appliances didn’t work, few items got mould due to moisture at the warehouse. After contacting them, I didn’t get any response and they denied the ownership . Insurance was a waste of money. Also the refund amount of security was leas than which they claimed in the beginning. Their logistics cost for getting goods back is also higher.
I wouldn’t recommend this storage facility to anyone.

Horrible experience. Cheaters and looters. They will quote a price after conducting the survey and when they arrive on the day of packing they will say more boxes are needed. They quoted me a price of 20,000 and at the day of packing after talking to them for 2 hours, they demanded 38,000 for logistics.By that time,after waiting for almost 2 hours of our negotiation with the company,their 3rd party packaging guys,took their packaging material and left.They will also ask for 100 percent payment in advance. Other packers ask for 10 percent. They know if something goes wrong they have the full payment. Luckily I had paid only 50 percent. Even after cancelling and loosing the 50 percent I was able to save money by hiring one of the biggest packers in India. Would suggest never to avail their service. Will be filing a legal case of refund and mental harassment.

They have a lot of hidden charges. Make sure you tell them the correct number of boxes or even more for estimate because if during packaging it comes out to be more than initially mentioned,their price will increase much much more than expected.
Every 6 months they increase 10per the total storage price saying you agreed to it. Yes, this was mentioned in their 4 pages of terms and conditions,somewhere at 10th number may be.
On top of this every year,they take additional management and insurance charges.
I feel such things should be made clear well in advance.

I have used safe storage services before and believe me I regret every single day for not opting them just because of a few bucks which we thought we were saving with store my goods and they were much better as their wasn’t a single hidden charges.

One of the best storage partners in Noida. Everything was smooth, not much to give my effort to anything

My experience was excellent from start to finish. The staff was friendly, professional, and very informative. Even though I arrived close to closing time, they were patient and made sure I was able to complete my rental process without feeling rushed.

The facility is clean, quiet, and well-maintained, and it’s never overly busy, which makes visits quick and stress-free. I also really appreciate the convenient and spacious parking. Overall, a great experience!

Very smooth people, I had to give zero stress on my brain, they handled it well on their own. Recommended for storage services and easy retrieval process.

If there was an option for zero stars, Store My Goods would deserve that and then some.
This company managed to mess up the only responsibility they have: coordinating pickup and delivery. I was given three different delivery dates, each contradicting the previous one. They kept shifting timelines without warning, leaving me to keep entire days free for nothing. And if they anticipate an unpleasant conversation? They simply ghost you.

My agents, Sunder and Harpreet, were a disaster in terms of communication. They don’t seem to speak clearly with each other, let alone with customers. Before payment, they’ll call you nonstop. After payment, good luck getting them to respond.

They didn’t even share my number with the delivery guy, he literally waited one hour outside because no one bothered to coordinate.
But hey, they’ll proudly flaunt “Shark Tank” as if that magically excuses incompetence.

The packaging was okay, but my microwave came back with a dent. Here’s where it gets even shadier. Randomly, in the middle of the day, I get an email from Sunder stating:
“As per our conversation, you denied the risk coverage.”
What conversation? No such discussion ever happened. When I called him, he casually said, “Sir, don’t worry, it’s just a standard mail.”

Except on the phone earlier, he had assured me that my goods were covered. And suddenly now, after the damage shows up, I receive a mail implying I denied risk coverage? Looks like someone dropped the microwave and needed a way out. That email was his escape route.

I’ll take responsibility for being foolish enough not to demand written proof at the start. But when your own salesperson lies, misleads, and manipulates the situation, how exactly is a customer supposed to trust your company?

Store My Goods is unreliable, careless, and dodgy in its communication. I would not recommend them to anyone who values their time, their belongings, or basic honesty.

Worst Service Experience with StoreMyGoods – Never Again!

I rarely write such posts, but my recent experience with StoreMyGoods deserves to be shared so others don’t go through what my family and I faced.

Pathetic onboarding: Inadequate packaging material, items taken away unpacked, no barcodes provided, and advisor arriving 6 hours late.

Sudden price hikes: Charges almost doubled after the truck left, with hidden costs added without consent.

Zero coordination: Warehouse took weeks to finish packaging & barcoding despite repeated follow-ups and calls.

Nightmare delivery: A 6 km delivery took 12+ hours — the truck was “lost” for 7 hours and no one from the team could locate it until I threatened legal action.

Broken items: Crockery arrived damaged — and I didn’t even bother raising a claim after such a harrowing experience.

This entire ordeal caused extreme stress, anxiety, and inconvenience for my family. The team was completely careless and unprofessional at every step.

I will never recommend StoreMyGoods to anyone. Companies in the logistics space must understand that they are handling people’s valuables — not just “boxes.” Basic accountability, transparency, and customer communication are non-negotiable.