Stressfreeaustralia Avis 9

I purchased teh Ergonomic Butterfly Pillow which said it had a money back guarantee. I experienced the worst neck pain I have ever had and requested a refund however they only refund it it is classified as defective not an individual experience. I felt it held my head in a way that hurt my neck but how do you prove this? So in reality they say my experience is not a defective pillow so I am not eligible for a refund. They said I can get a credit to get a different pillow so I am in the process of seeing if that will work.

I ordered pillows x 2 and pillow case x 1 and paid through PayPal on 2 April 2026. I received an email with a tracking number that doesn’t work. I’ve email x 2 and NO response. I’ll approach PayPal for a refund as this company appears to be dodgy

I gave this company a one star rating previously for their terrible customer service!!
I just received the pillow and the pillow is amazing

Completely dodgy. The URL supplied to Paypal doesnt work. I am going to claim a refund from Paypal. Thank heavens I didnt purchase through a credit card.
No ABN on their website (when you find it)
No space for reviews. This type should not be allowed on the web.

DONT buy through these guys, dodgy and unprofessional not legitimate
Paid 1st Feb still no tracking or dispatched notifications

Thank you for your patience, and I sincerely apologise for the inconvenience. I’ve already informed our fulfilment team of your order, and at this stage, we’re experiencing a delay in generating tracking information in our system. Unfortunately, I don’t yet have an updated tracking number to share.

This is not our normal processing time, and I completely understand how frustrating this can be. Occasionally, system or courier delays do happen, and I’m very sorry that this has affected your order.

Please rest assured that your order is being processed, and we are actively following up with our fulfilment team to have it sorted as quickly as possible. I’ll provide you with an update within the next 48 hours as soon as the tracking is released.

If you have any questions in the meantime, or if there’s anything else I can assist with, please don’t hesitate to reach out.

Thank you again for your patience and understanding — it truly means a lot to us.

Warm regards,
Shania
Aussie Stress Free Customer Care Team 🐨💛

I ordered 3 of their pillows 14 days ago. I received an order confirmation, including confirmation of payment.

The email contains a link to view order status that does not work and haven't had any response to my email inquiry about the delivery date (12 days max).

There has been no communication from them since the initial transaction.

It's all starting to feel pretty dodgy to me. As it still hasn't been despatched I'm going to try and cancel my order.

“Low-quality product that appears to be drop-shipped from AliExpress. I recommend supporting local sellers instead.”

I ordered 2 medical items that I urgently needed and they were not delivered
When contacting them I was advised to contact the delivery company
This was there job !!! Not mine !
I did contact the delivery company with no response, absolutely ridiculous
Then contacted stress free Australia again and informed them of this , again no response….. obtaining these items has been impossible and I am still in pain
Disgusting communication. Disgusting customer service, I will attempt to get a refund and let’s see how I go and I’m ready to contact department of fair trading, because I still have not had any response and still do not have my items that have been paid for
Definitely not STRESS FREE Australia
Don’t deal with them at any cost !!!!!