Do not buy anything from this dodgy company. The claim they ship all items from a Sydney warehouse via AusPost is crap - item ships from an International location, and mine never arrived. Emails are... Voir plus
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Lisez les avis des autres
I have had a frustrating experience with Terra Wellness. I have not received my product, and to date a refund has not been forthcoming. I have had a series of email with this company as well as the... Voir plus
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I don’t want to give any stars to this horrible online store. Don’t waste your money. The products they sell are inferior and there is absolutely no customer service. Don’t listen to their autom... Voir plus
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placed an order for butterfly pillow mid august 2026. Didnt realise they drop ship from China. Yes freight from China experiences delays based on the amount of freight being sent out. Origina... Voir plus
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1,4
Mauvais
109 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 86 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Terra wellness
Terra wellness, it is a SCAM! They sent me a broken product and then when I asked for the refund they promised a new item which never arrived and when I claimed, they stop responding my emails.
25 juillet 2026
Avis spontané
Réponse de Terrawellness
It is so infuriating to be promised a replacement for a broken item, wait around for it to never show up, and then get hit with total radio silence when you ask for your money back. I am deeply sorry for the anger, stress, and runaround you’ve been put through, it is a complete nightmare to be left hanging like that.
Please reach out to support@terrawellness.com.au with your name and order details so we can grab your case directly. I'll make sure your thread is pulled up immediately and gets the urgent, direct look it needs to get this addressed for you.
Warning, this company is dodgy!
Do not buy anything from this dodgy company. The claim they ship all items from a Sydney warehouse via AusPost is crap - item ships from an International location, and mine never arrived. Emails are AI written, patronising and unhelpful.
Initially I emailed requesting a follow up of my parcel as shipping info hadn't updated for 10 days. I was told to wait a bit longer until 2 weeks had passed and then contact them again. After 3 weeks had gone by I contacted again with no resolution. I requested a refund after 1 month due to goods not arriving, and put in an Official Letter of Complaint. At this point I was told my parcel had been lost in transit and they offered to resend. I declined and requested money back instead. The company will not issue a refund until my parcel has been found and returned to them, so it's unlikely they will ever offer the money back. I've reported them to consumer affairs. Do yourself a favour and buy elsewhere!
2 août 2026
Avis spontané
Réponse de Terrawellness
Waiting a month for a parcel that never arrives, only to be told you can't get a refund for a lost package until it finds its way back to the warehouse is completely absurd and infuriating. On top of that, dealing with responses that feel automated and unhelpful only makes a stressful situation so much worse. I am truly sorry for the endless waiting, the patronizing runaround, and the complete frustration this whole ordeal has caused you.
Please send an email over to support@terrawellness.com.au with your full name and order details so we can pull up your file directly. I will make sure your account and complaint details are located immediately so your request gets a direct, human review without any further delays.
TOTAL SCAMMER!
TOTAL SCAMMER!! ALERT WARNING!! DO NOT BUY FROM THEM!!
I received my item but it was broken, requested refund but they said they would resend the item, waited a month and still nothing! Emailed to ask where it is and yet 3 days later still no reply! I just want my refund!! I want a FULL REFUND!!! TOTALLY SHIT PRODUCT!!
DO NOT BUY FROM THEM!
12 septembre 2026
Avis spontané
Réponse de Terrawellness
That is so infuriating, waiting an entire month for a replacement that never arrived, only to be met with complete silence when asking for a refund, is a total nightmare. I am so sorry for the stress, anger, and wasted time this delay has caused you. You shouldn't have to chase down a response for a broken item.
Please drop an email to support@terrawellness.com.au with your name and order number so we can pull up your thread directly. I'll make sure we locate your account immediately and get your request the urgent attention it needs.
LET THE BUYER BEWARE - TAKING MONEY UNDER FALSE PRESENSES
I have had a frustrating experience with Terra Wellness. I have not received my product, and to date a refund has not been forthcoming. I have had a series of email with this company as well as the Courier company. The product has been returned to sender, but I aggree with other people on this site, they hide behind misleading emails, and keep recycling old emails and do not read what has been written. This company does not deserve even one star. LET THE BUYER BEWARE. They are not has they seem
9 octobre 2026
Avis spontané
Réponse de Terrawellness
It is beyond exhausting to deal with a package that was returned to sender, only to feel like support is sending automated, recycled replies instead of actually reading your emails. I am truly sorry for the endless runaround, the frustration, and the complete lack of progress on getting your money back. That is an awful position to be left in.
Please send an email over to support@terrawellness.com.au with your name and order number so we can grab your case directly. I’ll make sure your email history with both us and the courier is pulled up right away so your refund request gets a real human look without any more generic runarounds.
Refund
SCAMMER with capital letters not trust worthy refund policy is a joke
7 octobre 2026
Avis spontané
Réponse de Terrawellness
It is completely understandable to feel angry and let down when an order or refund process does not go as expected. We are truly sorry for the stress and frustration this situation has caused you. Our intention is always to provide reliable products and fair, helpful service to every customer. Please email your full name and order number to support@terrawellness.com.au so we can connect with you directly. We are committed to locating your account details and looking into this matter right away.
No stars for this online store …
I don’t want to give any stars to this horrible online store. Don’t waste your money. The products they sell are inferior and there is absolutely no customer service. Don’t listen to their automated responses, all lies .
In regards to the reply from Terrawellness to this review. I have reached out to them many times and all I ever get is automated messages.
Saying someone will contact me but it never happens. Neither do they provide any contact number to physically talk to anyone.
The business is drop shipping they pay another company to supply and deliver.
Buyer beware ! of anything they sell on the website
.
1 décembre 2025
Avis spontané
Réponse de Terrawellness
It is completely understandable to feel angry when an order falls short and support feels out of reach. We are truly sorry for the deep frustration and disappointment this experience has caused you. Our intention is always to offer genuine, reliable support and products our customers can count on. Please email your full name and order number to support@terrawellness.com.au so we can find your file directly. We are committed to locating your account records and looking into this for you right away.
Complaint lodged with Consumer Affairs VIC
I have made a formal complaint about my experience with Consumer Affairs Victoria. I URGE EVERYONE TO LODGE A COMPLAINT WITH CAV! Do not even believe apologetic responses to your negative review. They are insincere liars who are not to be trusted! The pillow case zip broke after only two washes (butterfly pillow), and they don’t provide replacement covers, rendering the entire pillow faulty. I am currently caught up in a chain of emails where they are refusing to stand by their 90 day risk free money back guarantee. They told me to take it to a seamstress to replace at my own cost! They are in breach of Australian Consumer Law for not refunding a faulty product and for false advertising. The product is cheap and faulty, communication with them is horrendous and they are refusing to refund. DO NOT BUY FROM TERRA WELLNESS!! THEY ARE JUST LAUGHING AT US AND THINK WE ARE STUPID!
6 octobre 2026
Avis spontané
Réponse de Terrawellness
It is completely understandable to feel angry and let down when a zip breaks after just a couple of washes and your requests for a resolution feel unhelpful. We are truly sorry for the frustration, stress, and disappointment this situation and communication chain have caused you. Our intention is always to provide high-quality items and helpful support that our customers can rely on. Please send your full name and order number over to support@terrawellness.com.au so we can find your message thread directly. We are committed to locating your account records immediately and looking into this matter for you.
Scammers
Scammers
Products are not legitimate
They started replying to my emails then promised a part refund then said they sent it to get refund from the credit dept
Not happy will report to Consumer Protection
1 septembre 2026
Avis spontané
Réponse de Terrawellness
It is completely understandable to feel angry and let down when a promised refund takes time to process and leaves you feeling unsure. We are truly sorry for the frustration, stress, and disappointment this delay has caused you. Our intention is always to provide clear, reliable support and make sure all customer matters are handled properly. Please email your full name and order number over to support@terrawellness.com.au so we can find your message thread directly. We are committed to locating your account records immediately and looking into this matter for you.
I have been emailing the Terra wellness…
I have been emailing the Terra wellness for over 3 weeks.
Do not trust Terra Wellness. They use incredibly deceptive practices, false math, and outright lies to avoid honoring their advertised policies.
I ordered an office chair and paid an extra $9.99 for priority shipping, which they completely failed to deliver on time. When the chair arrived, it was rock hard and entirely uncomfortable. I reached out under their prominently advertised "90-Day Money-Back Guarantee" to get a refund.
First, they tried to trick me by offering a tiny "20% partial refund" ($30.79) to keep it. When I looked up their actual website policy, it clearly states that if you keep the product, the refund is the "Sale price paid, less 15%." Under their own published rules, they owed me $130.87 for the chair plus my $9.99 shipping refund ($140.86 total). They deliberately try to push an arbitrary 20% refund figure because they know most people won't check the website math and realize they are being shortchanged by over $100.
When I called them out using screenshots of their own website policies, they went quiet for "internal review." They then emailed me back with a blatant lie: they claimed that because my order was placed on September 8th, it was "outside the applicable 90-day period" and denied the guarantee. It has been less than a month since my order!
They are intentionally inventing fake timelines to bully customers into giving up their consumer rights. I have had to open a formal dispute with PayPal to get my money back. Avoid Terra Wellness at all costs—they do not honor their guarantees and will actively lie to keep your money.
2 octobre 2026
Avis spontané
Réponse de Terrawellness
It is completely understandable to feel angry and deeply let down when math seems incorrect, shipping timeline promises aren't met, and communication goes silent during a refund request. We are truly sorry for the stress, frustration, and disappointment this entire situation and delay have caused you. Our intention is always to provide transparent, reliable support and make sure every customer concern is looked into properly. Please send your full name and order number over to support@terrawellness.com.au so we can locate your original message thread directly. We are committed to finding your account records immediately and thoroughly looking into this for you.
Ordered two Titanium cutting boards…
Ordered two Titanium cutting boards from Terra Wellness Received very poor craftsmanship Stainless plates instead Edges seem to be hand filed This is a complete scam!!!
2 octobre 2026
Avis spontané
Réponse de Terrawellness
It is completely understandable to feel angry and deeply disappointed when receiving cutting boards that look like poor-quality steel with rough, hand-filed edges rather than what you ordered. We are truly sorry for the frustration and distress this situation has caused you. Our intention is always to provide high-quality items and reliable products that meet our customers' expectations. Please email your full name and order number over to support@terrawellness.com.au so we can locate your purchase details directly. We are committed to finding your records immediately and thoroughly looking into this matter for you.
Just another bad review for them
Just another bad review for them. They falsely advertise their products. They advertised the titanium chopping board as titanium, but they lied, it is actually stainless steel. Then they dont answer emails. They lie. Buy from someone else!
30 septembre 2026
Avis spontané
Réponse de Terrawellness
It is completely understandable to feel angry and let down when receiving a chopping board made of stainless steel instead of titanium and your emails go unanswered. We are truly sorry for the deep frustration, disappointment, and lack of communication you have experienced. Our intention is always to provide clear, honest product details and reliable support that our customers can trust. Please email your full name and order number to support@terrawellness.com.au so we can find your message thread directly. We are committed to locating your account details immediately and thoroughly looking into this for you.
Despite months of numerous empty…
Despite months of numerous empty promises, I still have not received a refund. They use the tactic of emailing back and forth with no actual resolution and then tell you the time limit for refunds has expired. Complete scam!
29 septembre 2026
Avis spontané
Réponse de Terrawellness
It is completely understandable to feel angry and exhausted when months of emailing leave you without a resolution and feel like an attempt to delay your refund. We are truly sorry for the deep frustration, stress, and lack of clarity this situation has caused you. Our intention is always to offer genuine, reliable support and ensure every customer matter is handled fairly and promptly. Please send your full name and order number over to support@terrawellness.com.au so we can locate your email history directly. We are committed to finding your account records immediately and looking into this for you.
Incomplete Order
I ordered a weighted vest. When it turned up it was missing the weights. I contact terra wellness who confirmed that they should have had weights and said they would investigate. They then offered a 20% discount which I declined stating I wanted the weights or a full refund. Then they stopped replying to all emails and text messages. I would not buy from this company again and strongly suggest others don't.
25 juillet 2026
Avis spontané
Réponse de Terrawellness
It is completely understandable to feel angry and frustrated when a weighted vest arrives without its weights and your requests for a resolution or full refund go unanswered. We are truly sorry for the stress, disappointment, and lack of communication you experienced after following up with our team. Our intention is always to provide complete, high-quality products and genuine support that our customers can rely on. Please send your full name and order number over to support@terrawellness.com.au so we can find your message thread directly. We are committed to locating your account records immediately and looking into this matter for you.
Copper water bottles smell like full on…
Copper water bottles smell like full on spray paint. I am definitely not using those because real copper smells metallic.
27 septembre 2026
Avis spontané
Réponse de Terrawellness
It is completely understandable to feel angry and concerned when a water bottle arrives smelling strongly of spray paint instead of a mild metallic aroma. We are truly sorry for the distress, disappointment, and worry this situation has caused you. Our intention is always to provide high-quality items and reliable products that our customers can use with complete confidence. Please send your full name and order number over to support@terrawellness.com.au so we can locate your purchase details directly. We are committed to finding your records immediately and looking into this matter for you.
BEWARE...MOST FRUSTRATING COMPANY …SHOCKING Custome COMMUNICATION
BEWARE...they dont want to communicate & hide behind email fortress of solitude :(
"we are a small company & only read emails once a day"
After trying to follow up with an issue that should have been a quick fix it is now a longwinded saga.
Also don't believe the refund blurb about customer satisfaction.
1 août 2026
Avis spontané
Réponse de Terrawellness
You shouldn't have to battle through a drawn-out ordeal just to get a simple problem solved. Failing to offer real communication and letting you down on our refund promises is completely unacceptable conduct on our part. We broke your trust, and we want to clean this up immediately. Please send us an email at support@terrawellness.com.au our leadership team will pull up your ticket and fix this for you right now.
Terra Wellness
Terra Wellness - They sent the wrong item, refused to collect it and refused to give a full refund. Unable to get through on their mobile number. 3 weeks of stress, several emails per day, different people responding, until I gave up as was putting myself under too much stress. This is what they hope for, people give up and give in. I have never been treated so badly by a business, this is the first bad review I have ever written.
8 septembre 2026
Avis spontané
Réponse de Terrawellness
Sending the wrong product, refusing to pay for return collection, and offering a partial payout is unacceptable. Stringing you along with different agents until you gave up from stress is terrible conduct, and we don't blame you for writing your first bad review. Please send us an email at support@terrawellness.com.au a senior supervisor will personally take over, arrange return pickup, and process your full refund.
I bought from Terra wellness a…vibration machine
I bought from Terra wellness a vibration machine to improve my health.I t was delivered on time,but was missing a remote control.I got in touch with support team for about 5 weeks sending them numerous e.mails with photo proof of missing remote control I couldn’t resolve this matter. They completely fail to address the issue by simply providing a missing part.It was very stressful and unnecessary behaviour.
11 juillet 2026
Avis spontané
Réponse de Terrawellness
Leaving you with a health machine you can't properly operate because we forgot the remote is unacceptable. Forcing you through five weeks of useless back-and-forth when you already provided photo proof is a massive failure on our end. Please send us an email at support@terrawellness.com.au, our leadership team will pull up your file, send out the missing part, and handle this immediately.
Stopped responding and publicly lied
I wrote a review last week about my 6 week email chain back and forth about an exchange for a faulty product. Terra wellness replied to my trust pilot message, so I gave them a second chance and emailed them as directed and they haven't responded- what a performance. Happy to include screenshots
16 septembre 2026
Avis spontané
Réponse de Terrawellness
Asking you to give us a second chance on Trustpilot and then ghosting your follow-up email is embarrassing and completely inexcusable. You shouldn't have to provide screenshots just to get a basic response on a faulty product exchange. We broke your trust twice. Please email support@terrawellness.com.au—a senior manager is monitoring this inbox directly to process your exchange immediately.
Refund policy an absolute joke
Refund policy an absolute joke. Look around their website and you’ll find conflicting information about returns. Shipping from CHINA not Sydney. Absolute con artists masquerading as a local Aussie company, using crappy ai responses to make it look like they care. They don’t. I am sure they are breaking multiple consumer rights laws. Avoid at all
Costs, if you’re already a customer then just complain loudly and follow up through your bank or payment method.
Oh, and they will try and bargain with you to accept a lower percentage of your money back, contrary to their stated refund policies. It is absolutely unfair and unethical.
13 septembre 2026
Avis spontané
Réponse de Terrawellness
You are completely justified in going to your bank. Hiding behind contradictory return policies, misrepresenting our shipping locations, and using automated scripts instead of real support is an unacceptable way to run a business. We hear your anger and take full responsibility for breaking consumer trust. If you're open to it, drop your details to support@terrawellness.com.au for immediate resolution.
I purchased a grounding sheet
I purchased a grounding sheet, returned it under the 90 day return policy I have been waiting 3 months for my refund and they are no longer responding to me. DO NOT deal with this company.
9 juin 2026
Avis spontané
Réponse de Terrawellness
Waiting three months for a promised refund on a returned item is completely unacceptable, and we don't blame you at all for warning others. We broke your trust by failing to follow through on our own policy and shutting down communication. Please email us at support@terrawellness.com.au a manager will step in directly to trace your return receipt, fix this delay, and make sure your funds are returned.
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