Terrawellness Avis 

I bought a pillow nothing like it's advertised. It's very thin and much harder than expected, offering little to no support. I woke up with a very sore and painful neck after using it. I was really disappointed with the quality and wouldn't recommend it to anyone looking for a comfortable night's sleep. This a scam retail.

I think 1 star is generous, if I could I would put none. I have been so disappointed with my experience with Terra wellness. I bought some items back in March and when they arrived they were not as they were promoted on the Internet so I wrote and told them and said I'd be returning them and expected a full refund. We didnt even unpack them as we knew immediately this is not what we ordered. . A few weeks later, I received the address and sent them in early April and they received soon after that (I have verified tracking info etc). From that point till now I am still chasing my refund as they have the products back and they keep giving me reasons why the refund is being delayed. This is ridiculous, it's already the middle of July and the last month they have ghosted me. So unhappy and fed up with the way they have treated me and by looking at it many others. Businesses like there should not continue and should be called to account . DO NOT even consider buying from this company. They will scam you out of your funds and you won't see a penny back. Mishelka

If it was ab option not to choose any star to be able to submit a review I would have done so.
This business does not deserve to exist, as a “wellness” business they do the complete opposite with their misleading product advertisements. Actual products are not in anyway representative of what’s being sold.

Ordered a stainless steel cutting board which looked great online. It has just arrived and it looks incredibly cheap and the packaging looks like it is from Temu or something. Also the shipping said it was coming from Union Lucky Returns which is where things from eBay are delivered from, so it is obviously just some eBay junk they have sold from there own website labelling it as a wellness product. Huge scam!!

UPDATE - This is a fake scam drop box company, returns go to the post office not a warehouse, its repackaged Temu products marked up 500%, they use AI to respond to complaints, they told me to return it after multiple attempts to get them to acknowledge a faulty good is covered under law for the return costs only to receive it and refuse to refund me the freight cost. Now they wont answer any emails, made complaint to ACCC and OFT. They are under investigation and need to be shut down. Absolute scam company with clearly an overseas template response customer service centre. Their pillows are absolute junk, mangled , mis-shaped, never bounced back from packaging so suspect not even memory foam. So thin as to be utterly useless for a pillow and likely to cause further injury. Their reviews on their website must be fake or ai generated. In breach of Australian consumer law for a faulty product they expect the return shipping to be covered by the customer. Infuriating responses by customer services not even reading what you write, after for photos after already sending them, asking if I will accept a 30% refund when I already said no, wasting my life away getting nowhere with them. Absolute red flag warning company, never deal with these people, the whole thing is a junk scam from China packaged as "wellness products".

I ordered Green Jade Gua Sha Tool — Sculpt, Depuff & Glow from this company. It’s not even close to what they are selling online. Scammers! Sending cheap quality products from Ebay.

Website states products sent from Sydney warehouse and via Australia Post. Tracking indicates coming from Melbourne via PFLogistics. False advertising which is against Australian consumer laws. When i contacted company I received generic response without even addressing my issues. Typical patronising response from an online company. The generic response makes me doubt it is an Australian company as stated. Also, very slow in processing and dispatching my order. Never again!

My order number is 24492 for $49.30

Do not buy anything from this company. I returned an air fryer by post office. I had proof and a signature that they received the air fryer, but they didn’t give me the refund for this item. I purchased a scale that was never delivered. This company is terrible!!!

I ordered the walking stick aid as the product came with light attachment to assist with walking at night. The product I received was not the product pictured on the site. I contacted the company sent an email requesting refund sent photos of the product dispatched. Despite confirmation of the email received there was no action by the company on how I return the incorrect product for return & requested refund.
Order No: 21960
I have lost funds and are on the pension & I do not have the luxury of throwing away money to the value of $80 which does not impact my cash flow. Very disappointed.

UPDATE
The company said they would give a refund in June but now September 2026 & no refund. I have photos of the item sent but don’t see where I can upload them. Can not trust this company as it does not follow through and refund when wrong item delivered.

If I could give them less than 1 Star I would.
After sale service is nonexistent, that is if they reply.
They advertise premium products then provide cheap TEMU rubbish.
And when you try and get a refund for the product, they refuse.
If this company has ripped you off, please report them to consumer affairs so they can be held accountable.

How this business is allowed to operate is beyond me. Stay away! Do NOT get scammed like me, and hundreds of others. Cheap, drop shipped crap! (Although I never received my order). Fake customer service, you will be delayed, ghosted, run aroubd. Have fun dealing with Fair Trading now.

Guess what, Terrawellness hasn't investigated it (read comments ), my new pillow arrived this morning 17 June 2026, rolled up, wrapped in black plastic, no invoice - unprofessional, now I feel like I've been bitten by an online store drop shipping from China! I should've trusted Harris Scarfe instead of Terrawellness which is probably a front for a chinese online store, another Temu!.

Reply from Terrawellness
Feb 23, 2026
It sounds very disappointing and unprofessional to receive your new pillow packaged so poorly, especially when it affects the product's shape for a whole week.
I am so very sorry for the frustration and for the poor presentation of your order. Our intention is for every item to arrive in perfect condition and be professionally presented, and it's clear we failed to meet that standard with your delivery.
We need to understand why your pillow was packaged this way so we can prevent it from happening again. To help us investigate this with our fulfillment team, could you please email our support team with your name and order number?
We will be on the lookout for your email to address this.

One star for delivery and processing the order. Purchased 2 products: the pillow and the hand massager, neither worked well for me, the hand massager made my hand ache painfully and the pillow did not give the support that I need, giving me a headache. As a money back guarantee is offered I managed to (finally) get in contact with them via Facebook messages as no follow-up happened from emailing (other than a short email back acknowledging your email). Offers were made instead of returning the items, such as discounts etc. but I wasn't wanting a cheaper product, or a discount on another purchase and then finally explicit instructions on the return process were provided. Followed these instructions accordingly and registered the items with Australia Post (with tracking) and items were returned to Shoalhaven in NSW with notification of the delivery from Australia Post. After multiple contacts to advise of the return and enquire about the refund over months I followed up with Paypal to see if they could assist in getting the refund. Terra Wellness' response was that I would need to return the items first!! How could it be that they didn't know that I had already done so? I realise that the items were returned to Shoalhaven and that they say that they are located in rural Victoria but that's the address that was advised for the return. Eventually 4 cases were opened with Paypal with different reasons but there was no forthcoming refund from Terra Wellness and Paypal offered me $100 (their maximum) which I took figuring that nothing was coming from Terra Wellness given their past responses. Not happy with only $100 as this amount left me about $65 out of pocket, but at least it was something. So would I say that I felt that Terra Wellness were interested in my well-being - NO! That they followed through on the return guarantee - NO, that they made contact easy and open - NO, at the end of the day they got my money and the items returned in good order and the refund never came through from them.

Do not buy off this company I purchased a grounding sheet that didn’t work and now they only wanna pay me not even half of my refund

I wish I had of read these reviews before handing over my hard earnt money. Trialed the blanket didnt seen to wk , went to ask for refund after a month but it said to try longer. I did but then went on holidays ,came back emailed asked for refund , but they said No as was out of 90 days. I checked and I didnt receive till 14 March but ordered 8 March asked for refund 10 June . The 90 days they said was from order date not delivery date .. how can younhave 90 days to trail something when i.didnt have it for 90 days. Dont be scammed by this company.. product is poor quality

Terrible and deceptive company.
DON’T BE FOOLED BY THEIR RESPONSE BELOW - I SENT A MESSAGE AS REQUESTED AND THEY SAID THEY WON’T PAY FOR RETURN SHIPPING!
Advertises its kneeling chairs as Terra Wellness TM but it’s just the Artiss brand that sells at Bunnings for less than half the price. I’ve requested a refund but now they want me to pay for return shipping? Outrageous. Their conduct is completely misleading and deceptive. DO NOT PURCHASE FROM THEM.
UPDATE: despite the response from the company, I still have not received the necessary information for return shipping to be paid. Instead, I’ve had days of needing to explain the situation again and again to Terra Wellness employees and still no return slip.

Terrible company that is a front for a drop-shipping operation from China, no doubt. I purchased an 'organic cotton' grounding sheet that, when it arrived, came in non-branded black packaging, no company info inside, just a sheet stuffed into plastic that STANK. It is 10000% NOT organic cotton. I don't even need to send it away to be tested to confirm (I do this sometimes with 'organic' products to be 100% sure). DO NOT PURCHASE from here. You will not get any customer support, email or refunds. Currently reporting to ACCC

The pillow took a little while to arrive but well worth the wait best sleep for ages definitely recommend

After buying a pillow that was advertised as being for large framed people I discovered it was totally unsuitable. The supposed 100% satisfaction guarantee is only worth 30%. That was how much I was refunded for not returning the pillow. An expensive result for not reading the reviews on the site. The second star is only for the communications standard.
After recontacting directly as requested, nothing changed. 1 star removed.

Should have read all these bad reviews first! Would have saved me $$!!
This company is a total scam. They promote themselves as a small family, Australian business, and so, I was reeled in with that.
I ordered ergonomic pillows at a cost of $167. The advertising portrayed these pillows as memory foam filled, breathable quilted, washable fabric, support walls etc. High quality.
What I received was cheap and nasty knock off's. The pillows were stuffed with poly fill, they had a nasty zipper that was haphazardly sewn. The material of the cover was cheap polyester with a printed quilt pattern. They were flat, with no support. They arrived in a post bag, folded in half in rubbish bag plastic. No care instructions, no invoice. Obviously from China. Worth not even $10. I was very disappointed- mainly because I thought I had done my homework!
I contacted this company to address my disappointment and request a refund. They replied, were sympathetic and vowed to resolve the problem. All words. They came back to me with an offer of me keeping the pillows and them giving me a 30% "good will " payment. Or I could return the items, at my own cost. I have since seen the comments from other consumers who have fallen foul of this lot- suggesting that the return parcels go missing.
I have tracked down their ABN, lodge a complaint with the Consumer Protection and will be emailing the owner of the company- Camila Alves Ferraz who also runs a nutrition shop in Queensland, asking why she takes delight in scamming the Australian public?
Please do not even entertain buying from this fraudulent company! And if like me, you have already been stolen from by them, lodge a complaint. Us consumers need to fight back and shine a light on morally corrupt business.