Having purchased a new pump 7 years ago as advised by my bathroom fitter as being the best on the market and bombproof, I was mortified when it stopped working today, knowing it was outside the 5... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Imran was both helpful and knowledgeable. He even provided contact details. On a negative note I knew exactly what I required But Stuart Turner would not supply it to me neither do they have any servi... Voir plus
L'entreprise a répondu
Imran went out of his way to first understand the noise issue of an expensive, brand new pump and then to give practical advice on how to resolve the problem. His demeanour was upbeat, sympathetic an... Voir plus
The service provided by Eddie was excellent and very helpful however we have now had 3 of the same Showermate S2.0 bar TWIN pump replaced in 2.5 years - which we would not recommend. Requested if we... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Stuart Turner is an internationally recognised pump and water boosting solutions provider with an unprecedented reputation for product innovation, quality and reliability. We provide a complete water boosting capability from shower pumps, to bespoke packaged pump systems meeting the water supply demands of the largest commercial buildings.
Coordonnées de contact
47 Market Place, RG9 2AD, Henley-on-Thames, Royaume-Uni
- 01491 572655
- marketing@stuart-turner.co.uk
- stuart-turner.co.uk
4,6
Excellent
674 avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Top service from Jason at Stuart…
Top service from Jason at Stuart Turner, thanks again.
10 mars 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi Gianluca, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Jason who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
My pump had stopped working.it was only…
My pump had stopped working.it was only 5 month old, contacted Stuart Turner and they asked me to photograph the installation, Eddie sorted me out with a new pump with no hassle. Great service with no fuss. They also said they would collect my old pump! Brilliant.
9 mars 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi Christopher, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Eddie McCreadie
Eddie McCreadie, was very professional, and sorted matter concerning warranty in a very timely fashion.
9 mars 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi TM, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
NO HELP WITH A 2 YEAR OLD PUMP!!
My 2 year old pump was leaking. ST representative was very unhelpful. Said my pump had not been registered even though I definitely did online, causing me to purchase another pump with installation costing a total of £1000!!!!!
I have registered the new pump online but called ST to confirm only to be told the new pump was not registered!!
23 février 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi Mrs F Naisbitt, Thank you for taking the time to write your review and your feedback. From checking our system I can see that your case is being dealt with by our customer service team already and your complaint has been received and it is our understanding that we have reached out to you in response to your complaint, we will have our warranty registration system reviewed and checked to find out why your pump was not showing as registered and will make any necessary changes needed to prevent this happening in the future. please accept our sincerest apologies for any inconvenience caused. Kind regards, Stuart Turner.
Water boost training
Good solid product trading from Adam and Matt both very experienced so they know what they are talking about. Factory tour was interesting as well.
6 mars 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi A.Costello, thank you for your comments and taking the time to write your review. We are glad to hear you thoroughly enjoyed the installer training day. its great to hear such feedback, we've passed a copy of your kind review to Adam & Matt. Kind regards, Stuart Turner.
James
I dealt with James, who understood my problem and tried to help me. In the end, we sorted out our problem to my satisfaction.
6 mars 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi Jana, thank you for your comments and taking the time to write your review, Stuart Turner.
What a great company with fantastic…Great company fantastic service
What a great company with fantastic customer service I sent a pump to them to get reconditioned they advised me it wasn't the correct pump so saving me a lot of money and time very helpful and so sent emails to help me out with what I needed products great and the after service is even better Thank you Jason Acock
3 mars 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi Danny, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Jason who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
40 yr old pump
Phoned Stuart Turner with obscure questions regarding a 40 year old pump and was answered with patience, detailed information and a sense of humour. Thank you Helen for your time, understanding, information and laughter!
PS the pump only failed because of householder negligence resulting in frost damage ........oh dear!
2 mars 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi Kelofa, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Helen who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Excellent technical support
Technical support from Eddie was excellent
Supported by email, phone & video link to resolve issue
27 février 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Just got off the phone to Eddie who…
Just got off the phone to Eddie who helped me with a new pump registration.
Eddie was very polite and comes across as a true professional in his field.
I highly recommend Stuart Tuner pumps as they are better quality than other manufacturers and actually seem to last longer. Good customer service and warrenty.
Thanks
David
27 février 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi David, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Great technical advice
Eddie's help and advice was spot on customer felt very satisfied with the service due to sound advice given down the phone I also learnt some basic steps which will be useful in the future.
Thank you.
26 février 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi Gary, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Excellent Technical Support service.
Excellent Technical Support service.
I am a customer with no plumbing knowledge.
The team helped in looking at the existing shower pump installation by explaining how to use my mobile phone to live-stream to them so that they could advise on what was necessary to make a more satisfactory installation of their pump.
They sent more information by email so that my plumber can be informed of just what is needed to improve the installation - and also offered to advise him by phone if he needed more information.
I think that the service was exemplary.
26 février 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi Paul, thank you for your comments and taking the time to write your review, Stuart Turner.
Purchased a new pump as a replacement…
Purchased a new pump as a replacement for an existing one. A fault present with one of the hoses and ST had a replacement in my hand within 24 hours. Exceptional service, fitted and all sorted!
24 février 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi OJ, thank you for your comments and taking the time to write your review, Stuart Turner.
I called Stuart Turner for technical…
I called Stuart Turner for technical advice regarding a pump that had failed. Without any hesitation, the technical support team, especially Eddie was professional and accurate in giving me advice. He quickly diagnosed the problem and arranged for the required parts to be sent out.
Amazing experience, well done to the whole team.
23 février 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi Steve, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Call picked up promptly and talked me…
Call picked up promptly and talked me through whilst on the phone gave me advise on what to check resulting in a new item required and advised of companies to get the part
20 février 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi Steven, thank you for your comments and taking the time to write your review, Stuart Turner.
Very worst service
No Warranty covered and will not offer a replacement or refund. Very worst service provided and kept fobbing off. Not reliable. No response to my recent complaint since Dec 2025. Pump hardly made it for a year and few months and not impressed!
17 décembre 2025
Avis spontané
Réponse de Stuart Turner Ltd
Hi Sharon, thank you for taking the time to give us your feedback, we are sorry to hear of your dissatisfaction with our service on this occasion. We do our best to understand every unique situation of our products however without further information from you, we are unable to locate your original contact with us. If we could please ask you to contact techassist@stuart-turner.co.uk with your details and original case number so our team can look into your case we would appreciate it. Thank you.
Friendly help
Very friendly help when I was finding it difficult to register my Monsoon pump for the warranty. Eddie couldn't have been nicer or more responsive.
16 février 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi Mrs M Roy, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
I had problems registering my product…
I had problems registering my product guarantee on line and contacted the company. Eddie McCreadie dealt with my problem and emailed me a link to upload my invoice. I received an email back with confirmation of the 5 year extended warranty, in the same afternoon.
Excellent service and the very professional way he handled my call.
19 février 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi Peter, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Eddie was very helpful and efficient
Eddie was very helpful and efficient. Can't fault his service
17 février 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi Jonathan, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
Eddie
Eddie was very patient and very helpful. He made sure I was in touch throughout the phone call.
18 février 2026
Avis spontané
Réponse de Stuart Turner Ltd
Hi Graham, thank you for your comments and taking the time to write your review, we've passed a copy of your review to Eddie who I know was really pleased to have been able to help. Kind Regards, Stuart Turner.
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