Ordered on Sunday, still waiting on an update or any correspondence from this company. I have attempted to contact them 3 times now with no avail. Really disappointed. At this point I just want a re... Voir plus
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Lisez les avis des autres
A super company yo deal eith. The website is easy to navigate Payment is easy Packaged well and dispatched quickly I recently had a parcel go astray ( postie at fault....now deliveted) and the... Voir plus
I am very pleased with this company as it allows me to try out classic olde school type fragances without breaking the bank! I will continue to purchase. Thank you Subscents!
Great range of designer and niche fragrances available at good prices with delivery included. My orders have always arrived promptly and well packaged. Their sample bottles are leak-proof are labelled... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Authentic high end fragrances supplied in small sample bottle. The perfect way for you to discover a new favourite.
Coordonnées de contact
Royaume-Uni
- Hello@subscents.co.uk
- subscents.co.uk
3,9
Bien
220 avis
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A répondu à 42 % de ses avis négatifs
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Product Picture & Item Received DO NOT Match
I chose a few samples, looked one final time at my basket before clicking to check-out. The pictures shown were of the genuine branded perfume bottles. What I received, however, was a product DIFFERENT to the pictures.
I then proceeded to email Lee to ask for a return. He told me that I'd missed a line written on their website which states that the received product would be diffferent. (I am unsure as to whether this line was in fact displayed on the webpage prior, but can only give him the benefit of the doubt that this is true.)
While what he said may be true, the simple fact remains that the product SHOWN & the real product SENT are two different items. This is misleading. I can also see here I'm not the only one who this has happened to.
He also informed me that although they would accept a refund upon returning, that they WOULD NOT refund my 1st-class postal costs. This leaves me out-of-pocket.
(Unfortunately, TrustPilot doesn't seem to offer the user the ability to upload a photo, otherwise I could have shown more.)
11 juillet 2025
Avis spontané
Réponse de Subscents
Thanks for taking the time to leave feedback.
We have certainly not edited the website - this has always been the case, as it is with every other fragrance sample supplier.
We state it in the product description and also a pop up at the basket to inform you to double check and ensure you understand that the fragrances are decanted from the genuine bottles into plastic spray bottles.
We show a picture of the actual fragrance as a reference to the scent you are purchasing - the second image shows the bottles we use and you can expect to receive. We don’t hide the fact that we do this.
We offered a full refund if the products were returned unused, less the delivery cost. This was an upgraded service to ensure you got your order within a couple of working days.
We are genuinely sorry to hear that you are not satisfied but ultimately we have provided the goods and service advertised and paid for.
Fantastic company with a great…
Fantastic company with a great selection of luxury brands to choose from at brilliant prices. The sprays are especially convenient for travel, super handy and compact.
I will definitely be using this company again.
26 juin 2025
Excellent service
Fast delivery and perfect service. I can now have my favourite perfume to travel with rather than packing my larger bottle. Will be using Subscents in the future for sure.
13 mai 2025
Avis spontané
Great scent.
3 avril 2025
I thought this was the real perfume…Dreadful
I thought this was the real perfume sample. Dreadful fake. Nothing like the real thing.
3 avril 2025
Réponse de Subscents
All of our samples are decanted from the genuine bottle - your order was not fake.
The perfume has hardly any scent.Not at…
The perfume has hardly any scent.Not at all like the Miss Dior I know.
£22 wasted.
26 janvier 2025
Good samples, slow service
Happy with the samples, but service is slow. Dispatch confirmation was not received until 9 days after placing order. I was not notified of any delays.
30 janvier 2025
Great that they sell samples at a…
Great that they sell samples at a reasonable price. Posted with tracking.
5 janvier 2025
Loved perfume but container could have…
Loved perfume but container could have been a bit more presentable as I wanted to give it as a gift. Perhaps charge extra for gift presentation would be a big improvement. Even existing bottle in a box would be better
2 décembre 2024
Always a good service and perfumes
30 novembre 2024
Great to be able to get a sample size…
Great to be able to get a sample size of a perfume for travelling. Just the right size. Delivery took a while, so order in good time.
6 novembre 2024
Really useful website and easy to…
Really useful website and easy to navigate. Delivered on time too. Only snag would be the price was slightly higher than I thought warranted.
30 septembre 2024
not very fast delivery and the perfume…
not very fast delivery and the perfume is quite weathered, after 30 minutes it disappears completely unfortunately
29 juin 2024
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