Sugarhill Brighton Avis 85

TrustScore 4.5 sur 5

4,5

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I love the cuts, styles, and colours of Sugarhill Brighton clothing. Some pieces are definitely better quality than others, so it’s worth checking the fabric before you buy. Always make sure you're... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Having just noticed I only leave negative reviews (!) I decided to spread a little positivity and leave a good one for a company I’d recommend. I’ve placed a few orders with Sugarhill and really like... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

I purchased three items with a discount code. Prior to ordering I checked my measurements, taken with a tape measurement, against their size chart ording the size indicated. However all three items w... Voir plus

Noté 5 sur 5 étoiles

The clothes are amazing quality - especially the knitwear. My Dad worked in fashion and always compliments the high standard. Customer service is exactly as you'd want, helpful and friendly. Really ca... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements pour femmes

Écrit par l'entreprise

At Sugarhill Brighton, our mission is to design clothing our customers love to wear, produced in an ethical and sustainable way, enabling us to support social and environmental causes close to our hearts. 2% of every sale is donated to social and environmental causes, and a tree is planted for each order made. So far, with our customers support, we have planted over 165k trees! We love what we do, designing something that adds a little sunshine to your day. By shopping Sugarhill Brighton, you make it possible for us to keep making important stuff like dinosaur jumpers and dresses with pockets (pockets are everything) but also help us do our little bit to support other people, animals and our planet.


Coordonnées de contact

4,5

Excellent

TrustScore 4.5 sur 5

85 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

Fantastic quality and customer service

I kept seeing adverts pop up for sugarhill Brighton, I’d never heard of them before prior to these adverts. Ordered a jumper in two sizes for choice. Arrived the very next day, this is what real next day delivery is!
Quality of jumper is fantastic and the detail of the design is fabulous. I returned the unwanted size via Royal Mail with a returns label. This was during the Royal Mail strikes. Package got held up but I was given a refund as soon as I provided proof of postage. Fantastic customer service - thank you.
I wouldn’t hesitate to order from them again and I highly recommend them.

22 décembre 2022
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Réponse de Sugarhill Brighton

Thank you for the kind review! We are very glad to hear that you've had such a good experience 🥰

Noté 5 sur 5 étoiles

I absolutely love this company!

I absolutely love this company!! Jumpers are fun and well made. Customer service is excellent as well and I love that they donate towards planting a tree with every order. Keep up the great work!!

3 février 2023
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Réponse de Sugarhill Brighton

Thanks so much for your lovely review! We are very glad to hear that you've enjoyed shopping with us 🌺

Noté 5 sur 5 étoiles

First class service,

First class service,
I had a query, which the company didn’t have to help with.
On Fri I called, and Emma dealt with the query, couldn’t have been more helpful, and resolved my query.
The company have been a pleasure to deal with. Thankyou

3 février 2023
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Réponse de Sugarhill Brighton

Thank you for the kind review! We are very glad to hear that you've had such a good experience 🥰

Noté 5 sur 5 étoiles

Sugarhill is the best!

Brilliant customer service. Fabulous, quality clothing. Gorgeous designs.

2 février 2023
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Réponse de Sugarhill Brighton

Thanks so much for your lovely review! 🌺

Noté 5 sur 5 étoiles

Excellent delivery, items and Customer Service.

I've got a few things now from Sugarhill. The delivery is fast! The items are brilliant, and customer service second to none. I returned 2 items to them over christmas/royal mail post strikes, and they never arrived, but Sugarhill refunded me anyway, using my proof of postage. No messing, and done fast! Thanks Sugarhill (and Emma!)

13 janvier 2023
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Réponse de Sugarhill Brighton

Thanks so much for your lovely review! Its great to hear that you kept the postage receipt and we were able to resolve the situation for you! 😊

Noté 5 sur 5 étoiles

Lovely clothes

Lovely clothes , fab company , highly recommend !

11 janvier 2023
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Réponse de Sugarhill Brighton

Thank you so much for your kind review! 🥰

Noté 5 sur 5 étoiles

I made a mistake and Emma helped me to…

I made a mistake and Emma helped me to solve It. Thank you very much for your help and support!!
I love my shirt!!! 😍

9 janvier 2023
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Réponse de Sugarhill Brighton

Thanks so much for your lovely review! We are very glad to hear that you've enjoyed shopping with us 🌺

Noté 5 sur 5 étoiles

The amazing Emma

I've purchased a number of jumpers and dresses from Sugarhill Brighton over the years and have always been impressed with the quality of the items, ease of purchase and speed of delivery.
One item in my most recent order had a fault so I got in touch with the lovely Emma in customer services. I really couldn't be happier with the service I received. Emma emailed me all the details I needed to return the item and has already arranged a replacement to be sent. There is absolutely nothing more that she could have done for me.
I am a very happy customer and will continue to support this great business

9 janvier 2023
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Réponse de Sugarhill Brighton

Thank you so much for the kind review! Offering high quality clothes and friendly customer service is our pleasure 😊

Noté 5 sur 5 étoiles

Lovely company to deal with

Lovely company to deal with. Gorgeous quality products. Customer service is excellent and big shout out to Emma who very efficiently sorted out my query. Free postage and returns is a bonus these days and encourages me to place more orders. Keep up the good work!

9 janvier 2023
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Réponse de Sugarhill Brighton

Thank you for the kind review! We are very glad to hear that you've had such a good experience 🥰

Noté 5 sur 5 étoiles

Amazing quality clothes and service

The clothes are amazing quality - especially the knitwear. My Dad worked in fashion and always compliments the high standard. Customer service is exactly as you'd want, helpful and friendly. Really can't rate Sugarhill Brighton enough; I always get compliments when wearing their clothes. And packaging is all eco friendly - no plastic!

5 janvier 2023
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Réponse de Sugarhill Brighton

Thanks so much for your lovely review! We are very glad to hear that you've enjoyed shopping with us 🌺

Noté 5 sur 5 étoiles

Great returns policy

The dresses I ordered are lovely, as advertised and great quality, and arrived in good time considering all the strikes. Unfortunately one was too big, but Sugarhill were great - providing an extended returns period over Christmas and providing a ready-to-stick returns label in with the order. Couldnt have been easier!

29 décembre 2022
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Réponse de Sugarhill Brighton

Thank you for the kind review! We are very glad to hear that you've had such a good experience 🥰

Noté 5 sur 5 étoiles

I absolutely love the clothes at…

I absolutely love the clothes at Sugarhill Brighton. Great quality and great value. Quick delivery and amazing customer service. I would recommend that everyone should have Sugarhill Knitwear.

30 décembre 2022
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Réponse de Sugarhill Brighton

Thank you so much for your kind review! We are very happy to hear that you love our knitwear as much as we do 🥰

Noté 5 sur 5 étoiles

I forgot to put my 10% discount code…

I forgot to put my 10% discount code down on my purchase from Sugarhill, I sent email explaining what I had done, my email was promptly answered by a lovely lady called Emma, who reimbursed for my 10% this sort of attitude makes me want to shop on a regular basis with this company, because they obviously care about customers.

29 décembre 2022
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Réponse de Sugarhill Brighton

Thank you so much for the kind review! We absolutely do care about our lovely customers 💛

Noté 5 sur 5 étoiles

Brilliant jumpers & excellent customer service

Brilliant jumpers that are a bit different to your boring plain jumpers, lovely material and perfect fit. Have definitely bought too many but couldn't decide between them so had them all!
Prompt delivery and excellent customer service from Emma, would certainly recommend!

29 décembre 2022
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Réponse de Sugarhill Brighton

Thank you for the kind review! We are very glad to hear that you've had such a good experience 🌺

Noté 5 sur 5 étoiles

As a new customer I bought a few items…

As a new customer I bought a few items before Christmas and kept all but one which was promptly refunded on 28thDecember. I ordered some co-ordinating items on 22 Dec and received them on 24th Dec. I kept 8 of the nine items bought over 3 orders because the fit was very accurate and the quality was actually much better than expected. I will definitely shop here again especially for joggers.

28 décembre 2022
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Réponse de Sugarhill Brighton

Thank you for the lovely review! We are very glad to hear that you loved our clothes😊

Noté 5 sur 5 étoiles

Sugarhill Quality

I was a bit concerned about receiving my order, due to the postal strikes, but after some communication with Emma, she reassured me I would receive my order within 14 days. True to her word, it arrived on the 14th day.
I absolutely love my festive dinosaur jumper, and with the great design, proves a dino is for the New Year, and not just for Christmas.
The dress is fab quality, lined and the pattern is great. I can't wait to wear it.

20 décembre 2022
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Réponse de Sugarhill Brighton

Thank you so much for your kind review! We are very happy to hear that you love our dinosaur jumpers as much as we do 🥰🦕

Noté 5 sur 5 étoiles

Emma at Sugarhill Brighton has been so amazing helpful.

Emma at Sugarhill Brighton has been so helpful. I was waiting for a package which got caught up in the Royal Mail strikes. Emma was quick to respond provided updates and a great outcome for something which really wasn't due to Sugarhill Brightons service at all. Thank you Emma. Would highly recommend the service and products.

20 décembre 2022
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Réponse de Sugarhill Brighton

Thank you for the lovely review! We are very glad to hear that you've had such a good experience 😊

Noté 5 sur 5 étoiles

Brilliant customer service! Beautiful clothes

Unbelievably helpful and amazing customer service. I spoke with Emma on the phone and she corrected my silly mistakes without any fuss! Clothes delivered so quickly and the clothes are brilliant quality! Will remain purchasing from sugar hill x

15 décembre 2022
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Réponse de Sugarhill Brighton

Thanks so much for your lovely review! We are very glad to hear that you've enjoyed shopping with us 🌺

Noté 5 sur 5 étoiles

Great clothes, amazing customer service!

I brought a few items from Sugarhill and was very impressed with the quality and style of the items. Beyond the clothes the customer service and contact was exceptional. I am grateful to Emma and the effort are went to for me. Absolute superstar!

14 décembre 2022
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Réponse de Sugarhill Brighton

Thank you so much for the kind review! Offering high quality clothes and friendly customer service is our pleasure 😊

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