We've enjoyed the lower monthly costs since our solar system was installed. We recommended a friend of ours contact you folks for his solar project. He's now activated and sure enough we received a... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have been with Sunnova for 8 years and added a Tesla battery with 13 Solar Panels a few years ago for a total of 34 panels. System has been working properly and if anything happens it will be fixeg... Voir plus
L'entreprise a répondu
We have had no issues with our system to date. The 43 panels are doing a great job for us and we usually have an overproduction credit for about 8-9 months out of the year. My son had some hail dama... Voir plus
L'entreprise a répondu
When first installed Oct 2023 and then turned on Feb 2024, It appeared that all was going well. Summer was fine then Oct came and we got a bill from Eversource! Any and all of the excess power we crea... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Sunnova Energy Corporation
Écrit par l'entreprise
Sunnova is a leader in solar energy, battery backup, system protection and home service financing. With 438K+ customers across the U.S. and its territories, we believe in providing a better energy service at a better price to deliver on our mission of powering energy independence.
If you want to learn more about the financial impact of investing in home solar, battery backup and more, Sunnova is the perfect place to start.
Sunnova Home Solar System
Not quite ready for a Sunnova home solar system quote? We have compiled all the information you need before deciding to go solar.
Click the link below to learn more on how to add solar panels to your new or existing home with our Sunnova SunSafe® solar panel + battery storage system.
Sunnova Reviews
We invite all existing customers to share their honest Sunnova experience by leaving a review. Writing a Sunnova review lets us provide the best experience possible for you and future households. We look forward to reading and replying to your review.
Thank you in advance for your Sunnova review and for being a valued customer.
- New Home Solar
- Add-on Solar Battery Storage
- Home Solar Protection Plans
Products & Services
Learn More About Solar Financing
Solar financing is an important decision. That said, here’s everything you need to know about getting a lease, loan or power purchase agreement (PPA).
25 Year Best-in-Class Warranty
Sunnova home solar and battery storage services come with a 25-year Sunnova Protect® Platinum plan offering worry-free, hassle-free maintenance, monitoring, repairs and replacements to ensure it performs to its maximum potential. Refer to the Warranty Agreement for complete warranty terms and limitations.
Coordonnées de contact
20 Greenway Plaza #475, Houston, TX 77046, Etats-Unis
- sunnova.com
4,3
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Broken Promises
Broken Promises – Still No $2,000 Rebate After $41,000 Payoff
I paid off my solar system with Sunnova back in December 2024—$41,000 in full—with the understanding that I’d receive a $2,000 rebate as part of the agreement. It’s now been over four months, and despite multiple phone calls and follow-ups, I still haven’t received anything.
Every time I call, I’m given the runaround—excuses, promises of follow-up that never happens, and no clear timeline. This is unacceptable, especially after making such a large financial commitment. I held up my end of the deal, and Sunnova has not held up theirs.
I cannot recommend this company to anyone. If you’re considering solar, be warned: their post-sale service is unreliable and their promises are not honored.
23 avril 2025
Avis spontané
Réponse de Sunnova Energy Corporation
Hello Felix, thank you for bringing this to our attention. We are sorry to hear about your experience. Would it be possible for you to send us information to customerservice@sunnova.com so we can investigate this issue? We would only need a valid phone number of the customer or a system ID. Please know that we take this matter seriously and look forward to resolving this for you.
TODO ESTA BIEN
TODO ESTA BIEN. MI DUDA ES SI USTEDES COORDINAN PARA DAR EL SERVICIO DE LIMPIEZA DE LAS PLACAS. ESA ES LA UNICA DUDA QUE TENGO COMO CLIENTE. AGRADECERE ME DEJEN SABER.
25 mars 2025
Réponse de Sunnova Energy Corporation
Hola DAMARIS, gracias por tu reseña de cinco estrellas. Con respeto a su pregunta, esto depende de su región. Estamos expandiendo nuestros servicios. Para más detalles, le pedimos que nos proporcione la identificación de su sistema por correo electrónico a customerservice@sunnova.com.
AWFUL is an understatement
If I could give a -10, I would. DO NOT go to this company. I'm being charged for a bill that is NOT my responsibility even though I've submitted the necessary documentation MULTIPLE TIMES. Their customer service sucks. I would love to know how people give 5 stars, because me experience has been atrocious.
I don't need a comment saying your sorry for my issues and providing contact information. I've called and inquired multiple times with no resolution. I need a resolution asap.
6 avril 2025
Avis spontané
Réponse de Sunnova Energy Corporation
Hello Wil. Thank you for reaching out and bringing this matter to our attention. We sincerely apologize for the experience you've had. Please contact our customer service at (866)786-6682 or at customerservice@sunnova.com with your system ID. We appreciate your cooperation and are committed to helping to resolve your concerns. Thank you for giving us the opportunity to serve you better.
Réponse de Sunnova Energy Corporation
¡Gracias, Luz! Nuestro objetivo es proporcionar la mejor experiencia al cliente. ¡Estamos encantados de que ahora seas miembro de nuestra familia Sunnova!
the best service in the market.
30 mars 2025
Réponse de Sunnova Energy Corporation
Hi Maria! We appreciate your feedback. We aim to provide the best customer experience. We are thrilled that you're now a member of our Sunnova family!
People are great customer service is…
People are great customer service is great great company. Love my solor.
28 mars 2025
Réponse de Sunnova Energy Corporation
We appreciate your feedback, Gloria! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Réponse de Sunnova Energy Corporation
Thank you for your 5-star rating! Our commitment is to help ensure you have a clear understanding of every step in our process. Your feedback & engagement are instrumental in helping us empower more homes with energy-saving solutions. Thank you for choosing Sunnova!
They did everything just the way they…
They did everything just the way they said they would!!!!
24 mars 2025
Réponse de Sunnova Energy Corporation
We appreciate your feedback, Maureen. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
La mejor elección
Hasta el momento, todo ha ido muy bien. Para mí, fue la mejor elección que hice.
24 mars 2025
Réponse de Sunnova Energy Corporation
Agradecemos tus comentarios, Sandra. Nuestro objetivo es brindar un servicio al cliente de primera calidad, y tus comentarios son invaluables para lograr la satisfacción del cliente.
Siempre están dispuestos ayudar y…
Siempre están dispuestos ayudar y resolver cualquier problema con mucho profesionalismo
30 mars 2025
Réponse de Sunnova Energy Corporation
Saludos Zulma. ¡Nos complace que forme parte de nuestra familia Sunnova! Agradecemos sinceramente la calificación positiva que nos ha proporcionado. ¡Esperamos continuar brindándole la mejor experiencia a lo largo de su viaje con nosotros!
Horrible customer service
I’m not sure who is giving all these incredible reviews. From my experience, I was spammed by phone calls in the time leading up to my closing (solars panels were added to the house during build) by call center team members who could not answer my questions but could only read from a script. Now that I have the panels, I find they are loose. Knocking around in the wind. And I can’t get anyone from their team to return my call. I am just told over and over again that the case has been filed. Not sure at what I’ll become a priority—when they actually start a fire or damage my roof? The customer service is atrocious. I’d recommend anyone but this poorly managed company.
10 mars 2025
Avis spontané
Réponse de Sunnova Energy Corporation
Hello John. We appreciate your ongoing engagement regarding this matter. Rest assured; our team is actively working on reviewing your case details. We understand that your time is valuable, and we will make every effort to contact you as soon as we have an update or additional information regarding your case. Thank you for your patience, and we look forward to providing you with the assistance you deserve.
Es una compañía muy responsable y el personal servicial
Sunnova es una Compañía muy responsable y su servicio al cliente muy servicial y eficaz
31 mars 2025
Réponse de Sunnova Energy Corporation
Saludos Nancy. ¡Gracias por tu calificación de 5 estrellas! Nos sentimos honrados de saber que su experiencia se alinea con nuestro compromiso. Estamos aquí para garantizar que su viaje solar sea nada menos que excepcional. ¡Bienvenido a bordo!
Very easy…
The initial meeting was pleasant and informative. All the work with the town was done by the company and installation was very quick. I didn’t have to do a thing and I didn’t pay a dime! I’m
22 mars 2025
Réponse de Sunnova Energy Corporation
We appreciate your feedback, Lori. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Excelente equipment
28 mars 2025
Réponse de Sunnova Energy Corporation
We appreciate your feedback, Yahaira. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Réponse de Sunnova Energy Corporation
We appreciate your feedback, Frankie. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
Réponse de Sunnova Energy Corporation
We appreciate your feedback, Caron. Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
I count with the system back up during…
I count with the system back up during energy power outage.
21 mars 2025
Réponse de Sunnova Energy Corporation
Hello Angel. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
Awesome!
Everybody from Sunnova and Trinity was friendly, knowledgeable, professional, and super efficient. They made the whole solar process easy to understand and complete. Couldn't be happier!
20 mars 2025
Réponse de Sunnova Energy Corporation
We appreciate your feedback, Michael! Our goal is to provide top-notch customer service, and your feedback is priceless in our pursuit of customer satisfaction.
I am very happy with my solar system
I am very happy with my solar system. My energy bill is great. Thank you
20 mars 2025
Réponse de Sunnova Energy Corporation
Hello customer, we are excited to welcome you to the Sunnova Family! We work hard to make the switch to solar hassle-free, and we are so happy to hear your experience reflected what we strive for. We appreciate the positive feedback.
I had a question regarding a payment…
I had a question regarding a payment that was answered quickly and correctly. Thank you!
25 mars 2025
Réponse de Sunnova Energy Corporation
Hello Denise. Thank you for your 5-star rating! We are honored to know that your experience aligns with our commitment. We are here to ensure that your solar journey is nothing short of exceptional. Welcome aboard!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.