I ordered 3 small men’s tees and got 2 small and one medium. I’ve emailed them 4 times, filled in the online form and even tried to contact them on Facebook. It’s now 9 days But they are just ignoring... Voir plus
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Lisez les avis des autres
I recently ordered a pair of water shoes for paddleboarding, and on first inspection, they looked like the best pair I’ve had yet. Unfortunately, after just one wear, the glue around the front edgi... Voir plus
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Great service! Absolutely on point - communication was on point, product was on sale I believe it was good value for money, delivery was timely too. They were just on the ball from order to delivery... Voir plus
L'entreprise a répondu
Had some initial concerns that when we purchased this it was a scam due to the fact that we recieved no order confirmation just a very basic email saying thank you (literally just a sentance). However... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We are a UK based company with a passion for watersports. We encourage everyone to have a go at getting on the water by providing quality equipment at great prices. Find great SUP, paddle board and kayak deals at SUP Warehouse.
Coordonnées de contact
Royaume-Uni
- support@sup-warehouse.com
- sup-warehouse.com
3,6
Moyen
219 avis
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I ordered a SUP as birthday Gift for my…
I ordered a SUP as birthday Gift for my husband. It unfortunately didn't arrive at the promised date, but two weeks after! I was really disappointed.
19 février 2023
Réponse de SUP Warehouse
Hi Sharareh,
Thank you for taking the time to leave a review. Your feedback is very important to us, and we will endeavor to improve upon the service delivered.
Sorry that it was not made clear at the time your order was placed, but due to the stock of your order only being available at our UK warehouse, delivery to Germany took longer than it would usually when we have the stock available at our EU warehouse.
We plan to make this information much clearer on our site in the near future.
Many thanks,
Team SUP Warehouse
£400 spent on unusable product
The product was delivered with essential components missing and despite numerous attempts to resolve this issue I’m still no closer to receiving my full order and I’m left with a product that is unusable.
3 février 2023
Réponse de SUP Warehouse
Hi Anastasia,
Thank you for taking the time to leave a review. Your feedback is very important to us.
We are very sorry to hear that you were missing part of your product. Our team have been in contact with the supplier to organise or a replacement pump & bag, but unfortunately it does not look like this will be possible.
Please check your inbox for a message from our support team offering a partial refund to cover the cost of a new pump & bag.
You are also welcome to return your product for a full refund.
Apologies for the poor experience with this order.
All the best,
Team SUP Warehouse
Great customer service
Great customer service. I had a query about my order, I got a reply within the hour and advice on where to find the information I needed - namely my junk inbox…
Great friendly and helpful service 😁
31 janvier 2023
Guter Preis - perfekte Qualität
Deutliche längere Lieferzeit als angegeben.
Hat man es nicht eilig, wartet man auf ein Traum SUP! Für den Preis absolut konkurrenzlos.
18 janvier 2023
Birthday in the bag!
Having tried and enjoyed paddle boarding, I decided to buy one for my sons birthday. There was plenty of choice at good prices. Once decided the ordering process was simple, communication regarding the order was excellent and delivery was swift and trouble free.
12 janvier 2023
Their service was extremely poor and I'll rate it on Google and social media
Their service was extremely poor. I will still rate it on Google and social media. The package is not sent although there is a Hermes delivery confirmation. In the end you have to beg for your money instead of you sending a voucher and apologizing. Extremely bad...
11 décembre 2022
Réponse de SUP Warehouse
Hi Stefan,
Thank you for taking the time to leave a review. Your feedback is very important to us.
We are sorry for the disappointing service you received. Unfortunately there was an issue with your delivery that lead to your shipment being returned. We are constantly working on improving our delivery service, so this case has been escalated to a manager for review.
You have been refunded in full.
Please get in touch with our support team if you require further assistance. support@sup-warehouse.com
All the best,
Team SUP Warehouse
Just received my black samphire 10"4…
Just received my black samphire 10"4 SUP board to a catalogue of issues, the fins are bent and squint, the pump has a foot pedal snapped off and the pump doesn't connect to the board correctly so cant be pumped up! and it is absolutely outrageous that you don't have a contact number for sending my product back via courier. Massive waste of a lot of money that is needing refunded as soon as possible
31 décembre 2022
Avis spontané
Réponse de SUP Warehouse
Hi Ryan,
Thank you for taking the time to leave a review.
We are very sorry to hear about the issues with your purchase.
Please reach out to our friendly customer service team at support@sup-warehouse.com and they will be happy to assist you.
Many thanks,
Team SUP Warehouse
Product great communication terrible
Product is fantastic as was the delivery but communication is almost impossible,on the day I had my message to say my board was out for delivery I received another message saying the postage wasn’t covered,I tried to get in touch but it is impossible.
28 novembre 2022
Réponse de SUP Warehouse
Hi Chris,
Thank you for taking the time to leave a review.
We are happy to hear that you are pleased with your product, and that delivery was quick and easy.
We can only apologise for the communication difficulties. It's been a busy seasonal period, and our customer service team have been working hard to respond as quickly as they can to any queries.
You can always get in touch with them via our contact form on our website, or directly via email to support@sup-warehouse.com. They are happy to help with any questions and will ensure that any concerns are addressed.
All the best,
The SUP Warehouse Team
Order for a birthday present
Order for a birthday present. Only took a week to come as stated. So here before the needed date. Product opened and everything appears to be all there. Pumped up the sup and all appears in working order.
6 décembre 2022
My order never arrived
I placed an order 2 weeks ago, it still has not arrived. I sent an email to customer service 3 days ago and still have not received a reply on what to expect with my order.
I’m unsure if this issue is due to the delivery company or SUP Warehouse. However, the lack of response is poor.
6 décembre 2022
SUP Warehouse has a great reputation, BUT
SUP Warehouse has a great reputation, but my experience wasn't great.
When my SUP arrived the box it was shipped in was just not up to the job for the weight of the product. The box was open, the fin and documents were missing and the repair kit was damaged.
Then i discovered the valve was faulty so i sent the SUP back.
And for that SUP Warehouse deserve some respect as they were very efficient in responding and have offered me a full refund.
9 novembre 2022
Réponse de SUP Warehouse
Hi Mr Stewart,
Thank you for taking the time to leave a review.
We are sorry to hear about the condition your package arrived in. Unfortunately, on rare occasions, packages may be mishandled by the courier during transit. We will always look into these cases, if reported, and arrange a refund or replacement if necessary.
We are pleased to hear that our support team were able to resolve your issue quickly.
All the best,
Team SUP Warehouse
Samphire SUPs
I brought 2 of the Samphire SUPs. The order came on time and we where straight out on the water. Good product and good service.
1 novembre 2022
Absolutely disgraceful service-…
Absolutely disgraceful service- returned a faulty paddle board with the promise of a full refund- they only refunded the postage and have £300 of my money. They have ignored all my emails since they received the board in August. Have had to escalate it with paypal and my bank and now action fraud! GIVE ME BACK MY MONEY!!!!
5 novembre 2022
Avis spontané
Réponse de SUP Warehouse
Hello Rachel,
Thank you for taking the time to leave a review.
We are very sorry to hear about the poor service you have received.
Without further information, such as your full name, email, or order number, we can't investigate this thoroughly, but we have scanned our support chat logs & not found any recent support tickets from a Rachel. It appears as though your emails have not reached us.
We assure you that our support team work hard to resolve any issues and will not ignore any emails.
Please try contacting us from an alternative email address, or fill out our contact form: https://www.sup-warehouse.com/pages/contact-us
Please contact our customer support at support@sup-warehouse.com and include your order number & tracking information (if available), and they will resolve this as soon as possible for you.
Many thanks,
Team SUP Warehouse
Not received and no contact at all!
I've ordered sport air all round inflatable on the 26th Sept, 2022, given estimated delivery was between the 6-20th Oct, I have sent 2 emails querying delivery date and being ignored, still no board or email delivery date, not happy! The board was a birthday present and the birthday is November, I would like it before then please, I will be very disappointed if its not here by then.
26 septembre 2022
Avis spontané
Réponse de SUP Warehouse
Hi Marketa,
Thank you for taking the time to leave a review.
Please accept our apologies for the delay regarding your order. We have just been informed by our supplier that they will be unable to supply the board in your order, and we are therefore unable to fulfil your order in this instance.
We have issued you a full refund, and do hope that you will be able to find an alternative product.
Kind regards,
Team SUP Warehouse
SUP arrived on time
SUP arrived on time. Board itself just what we ordered. Pump did not hold pressure and had to use a different pump.
4 octobre 2022
no email confirmation receive when we…
no email confirmation receive when we placed the order. this left us in the dark about delivery times -we even feared we'd been scammed!
on a positive - you send a fairly quick response when we sent a query on the website -
21 septembre 2022
Réponse de SUP Warehouse
Hi William.
Thank you for taking the time to leave a review.
I am sorry to hear of the bad experience you received resulting from poor communication.
I have looked into this for you and can see that you received our welcome email, to which you used the provided discount code.
After you placed your order you were sent an initial thank you email, followed by an order confirmation email, followed by a shipping confirmation email.
We can see no reason in our system why these wouldn't have been received by you as you received the original welcome email.
These emails are all automated and are always sent after an order is placed.
I am pleased to hear that our support team were able to help you. We pride ourselves on delivering excellent customer support. Do get in touch if there is anything else they can help you with.
Many thanks,
Team SUP Warehouse.
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