Superdrug Avis 

Polite and helpful team in Bruce Grove, London N17. Shah encouraged me to buy more useful products.

From the moment I walked into the store I was treated like a potential shoplifter simply, I feel, for wearing a hat with a Bradford City Football team logo on it. The staff on the shop floor were following me and asked me rudely and abruptly, on two occasions, if I needed help. They were clearly discussing me on their headsets and watched my every move around the store and as I put down the items I was about to purchase and left.

I think it was appalling that I was treated in this way and I left the store feeling uncomfortable, harassed and upset.

I would appreciate someone discussing this matter with staff at Broadway Bradford and explaining to them, through further training, that it is not appropriate to target and harass customers simply for wearing a football hat, or anyone for that matter. Furthermore, while I appreciate shoplifting is prolific in retail at the moment, perhaps staff should observe customers discreetly and not employ aggressive, harrassing tactics which drives law-abiding, regular customers, like myself, away.

Even though it will mean very little to the company, I will never again shop at Superdrug and I will be switching from Superdrug mobile.

I was served by Alex at Worcester park Superdrug. I was looking for an aftershave for my Dad. Alex was welcoming and friendly and she was patient and knowledgeable about the fragrances. Great service. Thank you

As soon as I walked into superdrug I immediately got followed by a worker which I soon found out was the boss. He's a brunette middle aged man. As a 14 year old girl I felt very uncomfortable. I was trying out the tester bottles as I was supposed too. 5 minutes later after that I got told that I was messing about and he told me to exit the building.

I cannot log in to my account due to Superdrug technical problems. They are unable to fix this problem. This means that I cannot have a blood test done. I have rung the store but it always goes to answer phone and nobody rings back. I have spent hours trying to solve this problem that started 10 months ago.

Hi everyone,

I want to describe an absolutely appalling standard of service and CRM skills by Superdrug online pharmacy. I was not going to write this view originally as i thought I would give them the benefit of the doubt by a simple reasonable phone call. However, customer service failed miserably by a long measure in establishing any kind of understanding about the consumer rights act.

Anyway, i purchased a branded medical item from their online pharmacy which when I received was completely the wrong item from what was advertised on their site. The brand of the item was completely different and the most generic sub-standard replacement I could of received.

I called customer service to complain about this and their reply to me was " we dont offer refunds or replacements ". The most inconsiderate reply you can get when ordering a medication for not just a customer but a patient. They also said that the branded item they advertise does not necessarily mean that its the item you will recieve. Again, consumer rights act policy needs to be re-educated here under the misleading of sales act and misrepresentation of goods to a purchasing customer.

To customer service comedically I had to use an analogy of a shopping experience describing a situation where they bought an item that wasnt the item portrayed in the advertisement. Without any offer of trying to resolve the matter their reply was "we will take your comment under consideration ".

At no point during the conversation were they willing to offer any alternative solution. Their standpoint was that they could use any picture they wanted as an example of the product, but you must read the terms and conditions. Ok, well, next time i order anything online that looks like the item i want to purchase I will remember that fine statement Superdrug. The last thing I want to do is purchase an item that just resembles what I wanted "chuckles".

My leaving comments on the telephone were that i didn't want to pursue this matter through review online and I would rather come to a reasonable outcome for both parties or it would have to escalated. I think Superdrug really needs to understand customer/client/patients rights under the consumer rights act and should be mindful of what their advertising online.

I have dealt with fantastic companies such as Dr Fox and Pharmica which I highly recommend. These companies have sent me products in the past and replaced them without any concerns whatsoever. Very professional which is less than can be expected from Superdrug.

If anyone is ordering from this site please be carefull as Superdrug have stated "check terms and conditions" as they dont have to advertise an item that theirvselling as the correct item whatever that means.

Ruchita westfield white city. She was very helpful and kind!

Superdrug in Bangor NI is my local
Store. I also go here for my essentials. Great prices, tidy store and I always find what I need. Staff are always so helpful and usually I buy more than I need! Pamela in store yesterday had great service with a smile.

Ruchitha- Westfield White City

Good assistance in choosing items which is best for the customer.

I had such a great experience at the Superdrug in Westfield White City thanks to Christine. She was genuinely kind, attentive and incredibly knowledgeable about the products I needed. Instead of rushing me through, she took the time to explain options, make thoughtful recommendations and make sure I left with exactly what I was looking for. It’s rare to meet someone who’s both efficient and genuinely lovely, but Christine nailed it. She turned a simple shopping trip into a surprisingly pleasant moment - absolute credit to the store!

Moesha metrocentre did a great job fixing my nail as it had slit thanks for the great service as always she is very professional , friendly and always happy to help she was my life saver as iam out this weekend thanks again

Today I went to Superdrug in Streatham I was very lost at the beginning but I meat one very lovely staff called Iolanda vey nice friendly she made my day thank you for helping me.
Very good customer service I recommend to everyone to go to Superdrug in Streatham and meet her.

Thank you Niha

Went to Boots in Bognor who were absolutely no help.
Went to Superdrug customer service in a different league.
The Chemist took me into a side room and prescribed relevant antibiotics.
Sympathetic , informative and exemplary
Service.
Thank you Laurence.

Such a bad seller I literally bought a lip balm from there and the stickers is crooked and it looks like it’s been slapped on by a four year old. Try to avoid .

Visited the Streatham Hill branch today and was served by Kyra.
I just wanted to say what a great representative of the company she is.
She’s really welcoming and friendly and couldn’t be more helpful.
She makes such a difference to the shopping experience!
Many thanks for your time and patience Kyra.

Purchasing from their website was easy enough and fair price. However, delivery was a nightmare as they use Evri, who just dump stuff at different random addresses to hunt down. Never again.

Rufina from Marble Arch branch was very efficient and knowledgeable when doing my eyebrows.

Amna is very helpful and easy to talk to
She also have a beautiful manner

I ordered some shoes from IKRUSH I sent them back 2 months ago and no refund and now they’ve stopped responding to me. I have also contacted Superdrug and they’ve basically said they can’t do anything. Be very careful when buying on here and don’t order from IKRUSH