Super Escapes Travel Avis 

Clear, helpful communication from Luke re' our booking. He responded very promptly to an email I had sent. It's good to know that Super Escapes staff are on top of any issues as they arise.

Today we dealt with Neil Woodcraft and we got a good clear chat and all was explained and we could hear clearly what he was explaining to us without us having to say "pardon, what was it you said, we can't understand you etc etc" We asked to transfer us to somebody else but he did't.
That's what happened to us when we phoned a couple of days ago
So today talking to Neil we had a clear and well explained help satisfied
chat
Thank you Neil

Great service from ashley when I rang to pay the balance on our super escapes city break

Thank you for a very quick efficient service, the customer service representative was polite and helpful and I would highly recommend.

Linda Frances the date of experience 07/04/2026.

Thank you for your help.

Great communications, clear and concise. Good customer service.

I had amazing experience with this company all staff were very helpful and could not do enough for me they even checked me in thanks to Linda allof the people l spoke to went out of there way to help me as l am old age pensioner will definitely be using this company again many thanks

Dania. Very helpful

Just advised us of a change to flights

Spoke to Eva Pedro who was really helpful and resolved our queries quickly.

Eva was very knowledgable and eager to ensure all our queries were resolved / answered.

Eva Pedro was very helpful and efficient. She has provided very quick and good service all the time i have spoken to her whether its a query or checking in for group

Luke emailed then phoned me today. He was very helpful indeed.

I do not understand these high reviews.
We booked through Travel Zoo. After we paid, we were conned into a different hotel.
When we checked, this hotel was £30 per night cheaper. They were extremely rude and aggressive when we queried it. They said the original hotel was no longer available. They didn’t honour the Travel Zoo standard room but said we had to pay for upgrade. This company is nothing but a hard up-sell company.
3 weeks later we have had no confirmation that our booking even exists.
Do not book with this company.

Answered quickly, and answered all my questions. Excellent service.

Company answered the phone call quickly. Passed to Eva who was very patient with all my questions re booking seats so my Husband & I can guarantee travelling together. Eva was very thorough double checking details. The lack of a star is down to the fact I struggled a bit with the accent.

I was a little confused on my initial call to Super Escapes to book a holiday but after speaking with Neil Woodcraft from customer services it really put my mind at rest. Neil was most helpful & E-mailed me all of the details & holiday vouchers I need for my trip.
Keep up the good work Neil & thanks again.

Neil Woodcraft was extremely helpful in rectifying several issues and was very efficient and responsive. Would recommend him highly!

Dylan was most helpful and sorted my query very quickly.

I spoke to Dylan very helpful and professional. What's the pleasure speaking to him

Vicky was helpful in booking our holiday, so thanks