Do not sign up, its a scam! They will just take money and actually not provide any sort of service. I dont know how they get away with it. You'll get signed in to contract without your permission and... Voir plus
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Lisez les avis des autres
As I say on my first review that I never sign or subscribe any of this.. £24.95 what a huge disappointment.. you’re trying to take money from my account twice??? Luckily I have to transfer my money in... Voir plus
I didn't subscribe in the first place, I requested a refund of the unauthorized money they took, which they didn't refund. I cancelled the membership that I didn't sign up for, and now they have take... Voir plus
Wouldn’t even give 1 star the customer support service need looking into as well as how they handle there calls , I been waiting weeks for refund and nothing never signed up and all I want is £49.90 r... Voir plus
1,2
Mauvais
202 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 67 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
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Appears to be a scam! Dubious and misleading at best
I didn’t sign up for this. I’ve no idea what it is or what service it offers. It appears to be a scam preying on people searching for loan information.
Apparently I don’t even have an account with them. I’ve never received communication from them.
I’ve raised this payment as a dispute with my bank and they will be blocked.
29 décembre 2025
Avis spontané
Réponse de Surecredit
We're sorry to read your review. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Stay away from this fraudulent company…
Stay away from this fraudulent company I cancelled my account right away when I was applying for an loan “14 day free trial”, they still took money out my bank which legit company chats through bots and doesn’t have an live chat and even when I try and log in it says account does not match! Then tried an password reset no email, had no email confirmations no nothing, scammers
31 décembre 2025
Avis spontané
Réponse de Surecredit
We're sorry to read your review.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
Scammers, steer clear
Supposedly a credit improvement service but they don't do anything. Charged me £25 out of nowhere and their customer service team don't reply or respond.
I've reported this to my bank and this company to action fraud. Avoid at all costs.
28 décembre 2025
Avis spontané
Réponse de Surecredit
We're sorry to read your review.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Unbelievably terrible service
Unbelievably terrible service, you look into getting a potential loan then all of a sudden 2 weeks later you have money taken from your bank account. There is no email to make you aware of an agreement of a subscription or an email to say you have started a 14 day trial for their services nothing. Im baffled that you think a service like this that has or should have certain compliance rules can do this to people. AVOID AND DONT USE THEIR SERVICES AT ALL.
28 décembre 2025
Avis spontané
Réponse de Surecredit
We're sorry to read your review.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
PLEASE STAY AWAY!!
Worst experience - stay away!
I set up an account with them Aug 2025. There were issues logging into the account so I contact them, they sent a password reset link, I explained that it is showing that I don’t al have an account but I’m being charged for it. I checked all my junk and spam inboxes and I have had no help - but still getting charged for a service I can’t access!!
I have called and emailed multiple times. Their call handlers are extremely unhelpful and rude. They have hung up after I’ve asked to speak to a supervisor or when aalong about their complaints process.
In October I was promised over the phone that I would get a full refund for all the months I have been charged but I continue to get charged.
I have had to now report them to the Financial Ombudsman Service for a service they are not providing me.
Simply stay away!!
9 décembre 2025
Avis spontané
Réponse de Surecredit
We’re very sorry to hear about the frustration you’ve experienced, this is absolutely not the level of service we aim to provide.
We understand how concerning it must be to face login issues while still being charged, and we sincerely apologise for the inconvenience and for the difficulty you’ve had reaching a resolution. Your comments about your interactions with our support team are also extremely concerning, and we will be reviewing this internally.
We’d really like to sort this out for you as a priority. To do that, we need to locate your account and review the refund you were advised of in October. Please contact us at hello@surecredit.co.uk so we can address this issue swiftly.
Surecredit con
Surecredit dont explain themselves properly, just take money from your account, dont offer a service. This is a scam stay away
6 décembre 2025
Avis spontané
Réponse de Surecredit
We apologise for any inconvenience you’ve experienced. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender, we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
I have just received a message from my…
I have just received a message from my bank saying that they have declined a payment for £24.95. I never authorised this with my bank and I never received an email. I have now requested it to be cancelled but surecredit still want to take a payment which I know my bank will decline
4 décembre 2025
Avis spontané
Réponse de Surecredit
Thank you for sharing your feedback. We’re sorry for any confusion you may have experienced.
SureCredit is a credit education service created to help you understand and manage your credit profile more effectively. Through our platform, you can view your TransUnion credit report, track your credit score, receive alerts, and make use of dark web monitoring. We also offer affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your circumstances. Please note that we are not a lender, we act as an online loan broker and cannot guarantee loan approval.
Our terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly explained during the sign-up process. When entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
surecredit total scam
total fruad company you can get a free credit scores
you dont need to pay
this company charges £30 uk pounds per month which is stupid
31 octobre 2025
Avis spontané
Réponse de Surecredit
We're sorry to read your review Daz.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Tried to take £24 out of my account…
Tried to take £24 out of my account multiple times I’ve never heard of sure credit and my dad told me when I applied for a couple of loans it must of been somewhere hidden in the small print that I am agreeing to sign up for this sure credit crap, it wasn’t made clear at all and sure credit was never mentioned anywhere at all. I cancelled about a month ago and a few days ago they tried to take £24 again so I’ve had to cancel again for the 2nd time, luckily I transfer all my money to another account so nothing has been taken. It’s disgusting how many people this has happened to
14 novembre 2025
Avis spontané
Réponse de Surecredit
We're sorry to read your review Charlotte. We understand how frustrating it is to see unexpected charges or attempted payments, and we want to help clear this up as quickly as possible.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including our 14-day free trial and the £24.95 monthly fee that follows, are clearly presented during the sign-up process. Customers must also complete a 3D Secure check with their bank to initiate the trial, which confirms awareness of the billable service. A welcome email with login details is sent immediately after sign-up.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Absolute scam by magic quid scam makes it…
Absolute scam by Magic quid makes it look as though you've been approved for a loan.
14 novembre 2025
Avis spontané
Réponse de Surecredit
We’re sorry to hear about your experience. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
Could you also kindly check that your review has been left for the correct company? We want to ensure we’re able to look into this properly and provide the support you need.
No account with them, still take your money! Avoid!
No account with them, no emails from them, not even to confirm a trial period (which I have no recollection of doing) yet they took £24.95 from my account. Used their online help tool, their link to cancel doesn’t seem legit. Put in my date of birth and every number, for date, month and year came up as the number one. No surprise to NOT receive an email confirming cancellation as I don’t have any account with them. Avoid!!
Also, in regards to the automated response given by the company, they won’t be able to trace your account using Trustpilot details, because you won’t have an account with their company for them to be able to trace. Scam! Avoid!
9 novembre 2025
Avis spontané
Réponse de Surecredit
We’re sorry to hear about your experience.
Unfortunately, we’ve been unable to locate your account using the information provided in your Trustpilot review. To help us investigate and resolve this swiftly, please contact us at hello@surecredit.co.uk and include the email address used when signing up. If a payment has been taken, this means an account does exist, and we’ll be able to trace it for you.
Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly presented during the sign-up process. To activate a trial, all customers must complete a 3D Secure bank verification, which confirms awareness and authorisation of the subscription. A welcome email with login details is also sent upon successful registration.
Please note that memberships cancelled within the 14-day trial period are not charged. Every enquiry to our support inbox receives an automatic acknowledgment with FAQs and cancellation guidance, and our customer care team responds within two working days.
We take all feedback seriously and are committed to resolving any issues promptly once we can locate the relevant account.
You shouldn't be taking money money money out when…
You shouldn't be taking money out when I haven't asked you to and I will be giving him my card so you will not be able to take money out. It's not good enough
31 octobre 2025
Avis spontané
Réponse de Surecredit
Sorry to read your review Thomas. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
STAY AWAY FROM SURE CREDIT
STAY AWAY FROM SURE CREDIT - ITS A REAL SCAM
THEY TOOK £24.95 FROM MY ACCOUNT I DID NOT SIGN UP TO A CREDIT SCORE CHECK !! THIS IS HOW THEY MAKE MONEY BY SCAMMING US! IM REPORTING THEM TO TRADING STANDARDS AND WILL DIRECT THEM TO THE REVIEWS AS IT LOOKS LIKE ITS HAPPENING TO A-LOT OF PEOPLE WHO HAVE BEING SCAMMED
12 octobre 2025
Avis spontané
Réponse de Surecredit
We're sorry to read your review Crystal. We understand your frustration regarding the unexpected subscription charge. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue promptly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that our intent is never to mislead our customers. Our processes and terms are transparent, and we strive to provide valuable services. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Absolutely disgusting SCAM company
Absolutely disgusting SCAM company , picking on the weak and vulnerable!
please avoid
July noticed £25 taken from account phoned up cancelled this service i didn't even know I'd signed up for i only signed up for a payday loan and was denied and ended up with a 12 months subscription to a service I didn't even know about!
Anyways next month september again charged £25 again rang again as emails get ignored they said it was cancelled now this month october I have again been charged and again rang again and again emails get ignored they make it so difficult to cancel and play dumb just so it carries on
Absolutely disgusting
17 juillet 2025
Avis spontané
Réponse de Surecredit
We're sorry to hear about your experience Ross and completely understand how frustrating this must have been. It's never our intention for anyone to feel misled or unsupported, and we take your concerns seriously.
Unfortunately, we’ve not been able to locate your account based on the details provided in your Trustpilot review. Please do get in touch with us directly at hello@surecredit.co.uk so we can look into this for you and resolve it as quickly as possible.
SureCredit is a credit education service designed to help customers better understand and manage their credit. We offer access to your TransUnion credit report, credit score tracking, alerts, dark web monitoring, as well as tools such as affordability checks, loan calculators, and personalised insights.
Our service includes a 14-day free trial, after which a monthly fee of £24.95 applies. This is clearly shown during the sign-up process, which also includes a 3D Secure check for added transparency. If the trial is cancelled within the 14 days, no payment is taken. A welcome email with login details is also sent at the point of registration.
We're also very sorry if you had any difficulty reaching us or cancelling your subscription, that’s certainly not the experience we aim to provide. Please do reach out so we can make things right.
They tried to take 24 quid from my…
They tried to take 24 quid from my account yesterday, no clue who they are, never heard of em. Luckily my Bank always notifies me of a non regular transaction... So as I have virtual cards and a physical card all with different card details terminated the virtual card, regenerated a new one, The nerve, I'm not a customer so don't have to reply with a bot message, thanks.. How can so many ppl have the same experience?.. Time to make a cpl calls... Good luck with that... 🫵🏽🖕🏽
2 octobre 2025
Avis spontané
Réponse de Surecredit
We're sorry to read your review Nick. We understand your frustration regarding the unexpected subscription charge. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue promptly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent £24.95 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that our intent is never to mislead our customers. Our processes and terms are transparent, and we strive to provide valuable services. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Absolutely disgraceful company never…
Absolutely disgraceful company never signed up for any subscription email to cancel 3 times never once replied to my emails even got my nationwide bank to cancel there so called subscription just in case they also lied about that
26 septembre 2025
Avis spontané
Réponse de Surecredit
We're sorry to read your review Martin.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
Our customer support team addresses inquiries within two working days.
Réponse de Surecredit
We're sorry to read your review Mark. We understand your frustration regarding the unexpected subscription charge. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue promptly.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that our intent is never to mislead our customers. Our processes and terms are transparent, and we strive to provide valuable services. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Thieves!!
They took money that I knew absolutely nothing about, I have emailed them and requested they remove my details immediately. They say in other reviews it indicates must have signed up for the trial - I never signed up for any trial! Also states that a welcome email is sent where the cancellation details are outlined in that email… no email found. Absolute scam. Luckily this is not my main bank account so they won’t be getting another penny out of me!!
7 septembre 2025
Avis spontané
Réponse de Surecredit
We're sorry to read your review.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
We assure you that our intent is never to mislead our customers. Our processes and terms are transparent, and we strive to provide valuable services. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Never heard of or give approval to my…
Never heard of or give approval to my to this company to take money from my account today I checked all my emails and no correspondence with them whatsoever they won’t refund me
5 septembre 2025
Avis spontané
Réponse de Surecredit
SureCredit is a credit education service designed to help you better understand and manage your credit profile. Through our platform, you can access your TransUnion credit report, monitor your credit score, receive alerts, and benefit from dark web monitoring. We also provide affordability tools, loan calculators, score simulators, exclusive perks, and personalised financial insights tailored to your situation. Please note that we are not a lender - we operate as an online loan broker and cannot guarantee loan approval.
Our service terms, including the 14-day free trial and the subsequent monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
SHOCKING SCAM COMPANY
I cancelled my subscription on the 22nd of August (the day they took the subscription fee)and asked for a refund rang back 11 days later and they lied and said they had no information..having to go through my bank to get a refund...SHOCKING SCAM COMPANY!!!!
5 septembre 2025
Avis spontané
Réponse de Surecredit
We're sorry to read your review Nicolette.
Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee after the trial period. All customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
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