Surrey Gas Avis 

238
•
TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Many thanks Lauren, we much appreciated your careful attention from our first phone enquiry about our new boiler to the follow-up beyond its installation. Geoff the installer did an amazingly thorough... Voir plus

Noté 5 sur 5 étoiles

From getting them in to complete a survey for a replacement boiler to reviewing and discussing quotes and requirements and then fitting the boiler and making it feel just right for my home, it felt li... Voir plus

Noté 5 sur 5 étoiles

One of 5 companies I called when my combi boiler gave up the ghost. Chose them on a combination of their communications and price, and it was seamless. Lauren was great, kept in touch at regular in... Voir plus

Noté 5 sur 5 étoiles

Totally professional, friendly, helpful and reliable. Highly recommend this company. Mike is an asset to the company who carried out our work. George and Lauren have been a joy to deal with. From... Voir plus

À propos de l'entreprise

  1. Ingénieur gaz
  2. aussi dans
  3. Plombier
  4. Service d'installation du gaz

Écrit par l'entreprise

Welcome to Surrey Gas. We are a small, trusted, and local team of Gas Safe-accredited boiler engineers with over 16 years’ experience in all aspects of boiler and plumbing services. Working throughout Guildford, Epsom, Kingston, Oxshott and the wider parts of Surrey, we specialise in boiler installations, boiler replacements, repairs, and servicing


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

238 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,9

Tous les avis

(238)

95 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

A great experience from start to…

A great experience from start to finish. Excellent communication (which is a rarity these days) from Lauren and George, very helpful and informative. Boiler installation by Jeff, who was a joy. Timely, very experienced, meticulous - and worked right through from the minute he got here until the minute he left (again, a rarity!) A five star experience from the whole team.

21 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

A very good experience

Very friendly people at Surrey Gas! My initial request for a quote for boiler replacement was followed up immediately by Lauren, and George arrived next day to provide a fixed price for the job. Michael arrived at 7.30 on the agreed date for the installation, and completed the job by 3 p.m. It was a very tidy job, at a competitive price.

I am very pleased I chose Surrey Gas, and will continue to use them for annual servicing of the boiler.

13 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Old boiler efficiently replaced.

I recently moved into my new home and the existing boiler needed replacing. I contacted Surrey Gas and George came in person to view and explain the work needed.
I accepted his quote and the new boiler was installed last week by Darren, who was exceptional. He worked all day, replacing not just the boiler but one radiator which wasn't working and checking all the others. The whole system is now working perfectly and I couldn't be happier.
Many thanks to Surrey Gas, George, Lauren and Darren. Highly recommend.

8 avril 2026
Avis spontané
Noté 2 sur 5 étoiles

We had a disappointing experience with…

We had a disappointing experience with Surrey Gas. We paid a large amount of money for the new boiler installation. The engineer did not consult with us or fit the two port switch. Then did not reply or provide quote to fit it retrospectively. This left us with a large additional expense, which was unexpected and costly.

21 mars 2026
Avis spontané
Logo de Surrey Gas

Réponse de Surrey Gas

Hi Spencer,

We’re sorry to hear you felt disappointed with your experience, particularly after your original 5-star review was later edited to 2 stars following our discussion around additional work.

To clarify, the two-port valve you’ve mentioned was not included in the original fixed price quote for your boiler installation. When you later raised this with us, we were happy to provide a quote to carry out the additional work.

However, you then asked if we could return and complete this free of charge due to the overall cost of the installation. As this wasn’t part of the agreed scope, we explained that there would be a cost involved. You subsequently asked for a significantly reduced price, and at that stage, we felt we weren’t seeing things the same way.

As a business, we always aim to deliver high-quality work at a fair price, and we have to be mindful of the time and resources involved in any additional work outside the original agreement.

We wish you all the best moving forward and hope you’re able to get the issue resolved.

Noté 5 sur 5 étoiles

Surrey Gas did an excellent job in…

Surrey Gas did an excellent job in installing our new boiler. Lauren in the office kept in contact throughout the whole process. Darren, who carried out the installation was very courteous and worked with minimal disruption to our lives.

Really happy with the service and the cost was reasonable. I was concerned that the total job cost would go through the roof when we decided to upgrade to a higher spec boiler.

The change in price was relative to the cost of the higher spec boiler - no hidden charges.

The follow up was exceptional.
Surrey Gas is now our go to company for our heating needs. They'll also be doing our annual service!

1 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Arrived right on time

Arrived right on time. Carried out the work in a friendly and proffessional manner.Explained the work that was needed.Tidied up as if it was there own home.Thankyou to the engineer.

1 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

100% satisfied

100% satisfied, excellent pre service and consultation, informed of activities all the way to installation, excellent workmanship, clean tidy and friendly.
Excellent.

27 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Brilliant from start to finish

Brilliant from start to finish. The engineer was fantastic, efficient and completed works on time. He left the house very clean after his work each day and kept me informed on how the work was progressing

24 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Darren worked hard all day installing…

Darren worked hard all day installing our new Gas Boiler. He was friendly and polite. Everything was left clean, tidy and working efficiently. All old parts and boxes taken away.
Will use Surrey Gas for future plumbing work and servicing.

16 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

New boiler by George

George from Surrey Gas fitted my boiler this week and I couldn’t be more pleased with the service.
He was highly efficient, completing the work promptly while maintaining a very high standard throughout. Everything was done with care and attention to detail.
George was also very friendly and approachable, taking the time to explain what he was doing and making sure I was comfortable with everything before he left.
Overall, a smooth, stress-free experience and a job done to an excellent standard. I would highly recommend George and Surrey Gas to anyone looking for reliable and professional service.

10 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

New Boiler Installation

Really pleased with the whole process from start to finish. The team were friendly and approachable despite my numerous questions, Thank you Lauren. 
A competitive, fixed price quote was advised at the outset. This was held to on completion and the new boiler was installed on the agreed day. I would have no hesitation in recommending Surrey Gas.

9 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

5 star service from start to finish

5 star service from start to finish. Excellent knowledgeable advice at the quotation stage, with no pressure to accept. Fitting date was only two weeks wait. Fitter was friendly and very efficient, quick and very tidy. Boiler fitted and working in under five hours. New boiler working very well, appears to be using less gas that our old one. Thank you Surrey Gas for your professional approach to customer service.

11 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

We needed a new boiler when our old one…

We needed a new boiler when our old one broke down. Surrey Gas gave us a competitive fixed price quote the same day and installed the boiler a couple of days later. G
eoff turned up at the exact time we had been given and installed the boiler efficiently leaving the area lovely and clean. Can definitely recommend. 😊

2 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Boiler install

The whole process was simple, the staff were informative and friendly. The engineer kept me informed of what was happening and we hardly knew he was there.

23 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service from start to finish

Excellent service from start to finish. Initially with Lauren in the office,who is so friendly and helpful on the phone, to George who surveyed the work,and is so efficient and knowledgeable ( I received a very reasonable estimate the same day) , through to Geoff the engineer who installed our new boiler with minimal disruption. He was a very calm and friendly guy. Geoff sheeted up the working area and checked we were happy with the positioning of the new boiler and pipes before starting work . He was happy to answer all our questions as we were replacing an old 50 year old boiler. He worked methodically, was very neat and tidy and nothing was too much trouble. I would definitely recommend Surrey Gas to any one looking for a friendly,efficient, reliable gas company.

26 février 2026
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus