Every now & again, I see a Svinando promotional advert on FaceBook, which offer a 1/2 case of wine from Puglia, 3 of each brand and one of them is called Grande Alberone & it's Zinfandel with a 15% ab... Voir plus
L'entreprise a répondu
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Very nice wine at a reasonable price. The only problem is it takes about a month to arrive, but it is coming from Italy and Im not charged for delivery, So I think the answer is to order more wine ea... Voir plus
L'entreprise a répondu
Great selection at reasonable prices. However, delivery took more than 2 weeks, and email support took a week to respond. The website is lagging, and the tracking info is bare-bones. My conclusion: th... Voir plus
L'entreprise a répondu
Very happy with the wine,have used them many times before hence using them again.Delivery time is excessive but used to it now,however no email was sent saying when the wine was being delivered,as in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
An Italian online Wine Shop: great wines, great deals.
Coordonnées de contact
Italie
- svinando.co.uk
4,0
Bien
1 k avis
Demande des avis aux clients
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Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Delivery was very slow
Delivery was very slow. Wine was v well packed and was enjoyable.
6 septembre 2025
Réponse de Svinando
Dear Customer,
We are truly delighted to hear that our products were to your liking, and we sincerely thank you for sharing your feedback with us we greatly appreciate it.
Regarding the delivery, we have sent an email to your address with detailed information about our shipping process.
Kind regards,
Customer Service Team Svinando
Great wine at a fair price
Great wine at a fair price. Delivery was within a reasonable time.
3 septembre 2025
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Excellent selection of quality wines
It's not about the price it's about the quality.
Each wine that I have tasted has not disappointed.
I like the way that I can experience wines from different regions and countries to expand my knowledge.
It would help to include notes on the wines selected within the boxed order to reflect the notes on the site.
Belissimo
24 août 2025
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
First Class Service
This is the second time that I have placed an order with Svinando and once again I was not disappointed. An easy ordering process on their website and a fast, hassle free delivery. Will definitely be ordering again. Highly recommended.
19 août 2025
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
I ordered another case of red cannonau…
I ordered another case of red cannonau after the experience with the first was positive. I was advised that the consignment had been dispatched to Yodel, the carrier. After using the tracking info, Yodel tell me that the wine is still with the supplier, ie Svinando. I've emailed customer service to enquire. Communication is "wanting". Good news though. My order arrived yesterday. Please ensure that communications were as good as my first experience. All good eventually.
6 septembre 2025
Avis spontané
Réponse de Svinando
Dear Customer,
Thank you for your message and for your continued trust in our wines. We sincerely apologize for the confusion and lack of timely communication regarding your recent order. We're glad to hear it arrived safely in the end.
Your feedback is truly appreciated, and we’re committed to improving our service to ensure smoother and more transparent updates in the future.
Kind regards,
Customer Service Team Svinando
Réponse de Svinando
Dear customer,
Thank you for your feedback! We're glad to hear you were satisfied with our wines. Our deliveries are shipped directly from Italy, and while we aim for prompt service, customs clearance and international handling can occasionally lead to delays beyond our control. We're actively working with our logistics partners to streamline this process and improve delivery times.
Customer service Svinando Wines.
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Keeps delivering my parcels to wrong…
Keeps delivering my parcels to wrong location despite multiple conversations with the customer service. Very frustrating
They just don’t care
29 août 2025
Avis spontané
Réponse de Svinando
Dear Customer,
We’re very sorry for the continued inconvenience. We tried to reach you by phone but were unable to get through. To help resolve the issue, we’ve sent a message to your personal email address with all the necessary details so we can ensure accurate delivery moving forward.
Thank you for your patience.
Kind regards,
Svianndo Customer Service Team
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Lovely wine
Lovely wine. I would have given 5 stars but communication from the company was not great. I will certainly order from them again.
2 août 2025
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Svinando request when you would like…
Svinando request when you would like your wine delivered, I requested in a week. Ordered on 22 July - delivered 6 August, (by my calculation that's longer than a week!) Whilst I have no problem with the time it takes, I would appreciate an accurate timescale. On a positive, plenty of choice at competitive prices.
22 juillet 2025
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Still waiting to know where my wine has…
Still waiting to know where my wine has been delivered and when!!
Very poor service : twice delivered at the wrong address.
As of today the wine has not been received by any of the address indicated! ...Very mysterious shipping agent!!...It is time to make some change... Also another previous order of mine has been delivered by Yodel at the wrong address.!! Stop them hurting people. Thank you.
22 juillet 2025
Réponse de Svinando
Dear Customer,
We’re sorry for the inconvenience. We tried to reach you by phone but couldn’t get through. All delivery details have been sent to your email address—please check and let us know if anything is incorrect.
Thank you for your understanding.
Kind regards,
Customer Service Svinando Team
Support Svinando
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Generally good
Generally good, however I had to contact customer services a couple of times for updates as the automated messages sent were a little misleading!
20 juillet 2025
Réponse de Svinando
Dear Chris, thank you for your valuable feedback. We're glad to hear that your overall experience was positive, but we're sorry to learn that the automated messages caused some confusion.
We truly appreciate you bringing this to our attention. Your input helps us improve our communication and ensure a smoother experience for all our customers.
Should you need any further assistance, our customer service team is always happy to help.
Best regards,
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
Réponse de Svinando
Brilliant, thank you! Your satisfaction is even better than a good glass of wine :)
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